Hotel Los Cocos Chetumal

Hotels
8.1 (642 reviews)
Avenida Heroes 134 Colonia Centro , Chetumal , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good food
Cons:
Need for renovations
Cleaning issues
Uncomfortable room features

Categories

Cleanliness
7.61
Recurring mentions of outdated facilities and lack of proper cleaning in some areas.
Service
8.88
Staff was noted as exceptional and friendly despite some issues.
Location
9.12
Very convenient location, close to various attractions.
Room Quality
7.07
Numerous complaints about room conditions and required renovations.
Amenities
8.1
Facilities were mentioned positively, but some amenities were lacking, like breakfast.
Value for Money
7.56
Experiences of guests suggest that the price doesn't reflect the quality offered.
Food and Beverage
8.11
Good food reported, but breakfast options were noted as limited.
Overall Experience
8.38
Generally positive experience overshadowed by some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:48

Property Description

Modern Property with Convenient Amenities
Hotel Los Cocos in central Chetumal offers a vibrant stay with a gift shop, free Wi-Fi, and comfortable rooms equipped with colourful beddings, air conditioning, and cable TV. The on-site restaurant serves delectable Mexican cuisine and provides room service for guests' convenience.

Cultural and Culinary Delights Nearby
Explore the rich Mayan heritage at the nearby Mayan Culture Museum, just 100 meters away. Indulge in local flavors at the hotel's Mexican restaurant or head to the pizza place within 300 meters for a quick bite.

Prime Location for Exploration
Conveniently located just 10 minutes from Chetumal Airport, Hotel Los Cocos is also close to the Eco-Park and Chetumal Bay, offering easy access to nature and leisure activities.

Experience the best of Chetumal at Hotel Los Cocos - book your stay now!

Important information:

Please note that a safety deposit box is available subject to availability.

Please note that the luggage storage is subject to availability and service hours are from 7:00 till 22:30.

During the registration of guests, the hotel can only charge the credit card used to make the reservation if the cardholder is present.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 642 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.38
N
Naim • solo_traveller • mx
8
2026-03-21 • via Nuitee
C
ciro • extended_group • it
7
2026-03-19 • via Nuitee
J
JOSEPH • family_with_children • ca
10
2026-03-18 • via Nuitee
R
Ramon • extended_group • us
7
it felt like I spend the night in a "motel"
Pros:

I honestly believe that whoever owns this hotel, should make an effort to regain the all gone reputation. The hotels was a gem back couple of decades ago. And I believe that with proper management the rescue is possible.

Cons:

old fashion furniture and in general the rooms looked in poor condition.

2026-03-17 • via Nuitee
M
Martin Oscar • family_with_children • mx
10
HOTEL, COMODO, BUEN LUGAR, PERSONAL AMABLE
Pros:

LUGAR, GRABDE, COMODO, LIMPIO, PERSONAL MUY AMABLE EN TODO MOMENTO, TE DAN CAFE AL SALIR!!

2026-03-17 • via Nuitee
S
Serna • family_with_children • mx
9
Pros:

Todo muy bien y limpio....

Cons:

El colchón estaba bastante incómodo...

2026-03-15 • via Nuitee
E
Edgar • family_with_children • mx
8
2026-03-14 • via Nuitee
T
thomas • family_with_children • ch
8
2026-03-13 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Pros:

Su ubicación muy céntrica y al alcance de tiendas, farmacias, que tiene restaurante. La habitación standar doble, muy amplia. La amabilidad de los empleados.

Cons:

Pequeños detalles de desgaste en el baño, el cancel con óxido, lo cual da la imagen de empezar a verse un poco descuidado.

2026-03-12 • via Nuitee
S
Suzanne • couple • ca
7
It was okay but needs some TLC
Pros:

It had a pool and was walkable to shops and restaurants

Cons:

It was a little run down and needed TLC, pool could have been cleaner

2026-03-09 • via Nuitee
H
Hector • couple • mx
8
Hotel bien ubicado, con relación calidad precio aceptable
Pros:

La ubicacion del lugar. Rapido acceso a los lugares de interés.

Cons:

Se ve el paso de los años en el inmueble, pero vimos que estaban realizando labores de mantenimiento, pintura nueva en concreto.

2026-03-09 • via Nuitee
J
Juan Jose • family_with_children • mx
9
2026-03-08 • via Nuitee
J
Jessica • family_with_children • mx
9
2026-03-07 • via Nuitee
K
Kathinka • family_with_children • nl
6
Pros:

Het ontbijt en vriendelijk personeel ,het bed

Cons:

zeer verouderde kamers.slechte douche,amper een straal uit te krijgen

2026-03-06 • via Nuitee
S
Sigrid • family_with_children • de
9
Pros:

Zentrale, ruhige Lage, schöner Pool.

2026-03-05 • via Nuitee
A
Alnoor • couple • ca
8
Nice one for short stays
Pros:

Location and the premier rooms

Cons:

Soundproofing

2026-03-05 • via Nuitee
R
Ruiz Cerda • couple • mx
8
2026-03-01 • via Nuitee
C
Carlos • couple • bz
9
It was great just the rooms felt a bit outdated.
Pros:

The location was great, I really enjoyed the balcony looking out to the pool.

Cons:

I felt like the rooms were a bit outdated.

2026-02-28 • via Nuitee
M
Maya • family_with_children • bz
1
Pros:

Central location and secure.

Cons:

The place needs to have proper cleaners. Roaches, ants and mosquitos were inside the room. Stains on the wall. Bathroom was filthy.

2026-02-27 • via Nuitee
V
Vallee • family_with_children • ca
6
Pros:

Restaurant très propre, bonne nourriture et personnel super courtois.

Cons:

Un peu désuet, mais parfait pour une nuit.

2026-02-26 • via Nuitee