Chena Hot Springs Resort

Hotels
7.5 (492 reviews)
56.5 Chena Hot Springs Rd , Chena Hot Springs , us
+1 907-451-8104

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location for Northern Lights
Interesting tours
Good food
Cons:
Inconsistent room temperature
High prices for families
Mixed cleanliness

Categories

Cleanliness
5.89
Mixed reviews regarding room condition, with some complaints about temperature and facilities.
Service
7.86
Staff was friendly and attentive, particularly noted during tour and meal services.
Location
8.4
Great location for viewing the Northern Lights and accessibility for tours.
Room Quality
6.85
Rooms were described as dated, but clean and cozy.
Amenities
8.38
Amenities like hot springs and tours received positive feedback.
Value for Money
7.34
Some reviews felt the prices were high for quality, especially for families.
Food and Beverage
7.89
Food at the lodge was reported as outstanding with generous portions.
Overall Experience
7.36
Generally positive, with highlights on the experiences but some dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:21

Property Description

Luxurious Hot Tub and Indoor Pool
Indulge in relaxation at Chena Hot Springs Resort with our inviting hot tub and indoor pool. Unwind after a day of exploration and pamper yourself in style.

Gourmet Dining Experience
Savor delicious meals at our on-site restaurant, offering a diverse menu to tantalize your taste buds. Enjoy a culinary journey without leaving the comfort of the resort.

Convenient Shuttle Service
Travel hassle-free with our complimentary daily shuttle from Fairbanks International Airport. Start your getaway seamlessly and let us take care of your transportation needs.

Book your stay now at Chena Hot Springs Resort for a memorable and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FAI

Location

Guest Reviews

7.5
Based on 492 reviews
Cleanliness: 5.89
Service: 7.86
Location: 8.4
Room Quality: 6.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 7.36
T
TB • solo_traveller • us
8
Weekend escape
Pros:

The restaurant is Superb! Breakfast, lunch, and dinner was great. The hot springs were a joy. Hiking trails were very good.

2026-08-18 • via Nuitee
K
Kirsten • solo_traveller • nz
8
2026-08-15 • via Nuitee
J
Journey61046375601 • Friends getaway • Olathe, Kansas
2
Restaurant service terrible
Pros:

This review is for the restaurant in the hotel check-in. Sad, terrible service!
My husband and I ordered lunch. The server actually asked the chef if they had my choice. He was told yes, definitely. After a rather long wait my husband got his food. A different server asked if I wanted a plate to share. So no I was getting my own food. I. Finally got up to ask for it . Husband finished I asked for a To go box when the brought my food. We had to ask for the bill twice. No one apologized or offered any kindness. Not a good experience

2026-08-06 • via Tripadvisor
U
U5853GXstephanieh • Family • Mount Olive, North Carolina
8
Worth the visit for the Hot Springs
Pros:

Visiting Chena Hot Springs was a wonderful way to relax and unwind after a day of exploring Alaska. Soaking in the natural hot springs while surrounded by the beautiful scenery made for a unique and memorable experience.

The locker rooms were adequate and served their purpose, though they could use some updating. That said, the hot springs themselves were absolutely worth the visit.

If you’re looking for a relaxing break during your Alaska adventure, Chena Hot Springs is definitely worth adding to your itinerary.

2026-08-05 • via Tripadvisor
K
kris • extended_group • us
10
2026-08-05 • via Nuitee
J
johndX1955HB • Family
10
Great family time
Pros:

Excellent experience, plan to come back.

2026-08-03 • via Tripadvisor
J
Jeanette • family_with_children • us
9
2026-08-03 • via Nuitee
A
Aarti • family_with_children • us
3
If it wasn’t for the amazing staff, I would say the stay would have been depressing!! It’s definitely not worth it if yo
Pros:

Staff was very helpful. Restaurant had good food, especially Pho and Thai curry were delicious!! Ice museum was good.

Cons:

Room were extremely outdated, i cannot stress enough on how outdated they were!!! Shower water was stinky!!! Bathroom was filthy, beds uncomfortable, room was super small!!!

2026-08-02 • via Nuitee
L
L428GItobys • Solo travel
6
yuk, but wonderful!
Pros:

I recently made my trek to Chena Hot Springs like I usually do; it was disappointing this time; at least in the room situation...ah the springs made it worth my while. I was exhausted having worked with people a while. I was assigned a room that "stunk like urine," and I asked the front desk to send someone to mop my bathroom, but no one came...I went to customer service the next day and was given another room. - and was told it was an upgrade...not,..right smack by the entrance, so I didn't sleep again. So I went to customer service again, and finally was given a decent room, but again asked if they can "mop the bathroom, due to a stench" I paid 500.00 for my stay, or for the rooms and was moved all over. If Chena Management can do what they need to make our stay pleasant; it would be nice.

2026-07-15 • via Tripadvisor
T
Thani • extended_group • us
10
Very good
Pros:

Yes

2026-07-12 • via Nuitee
S
Samantha • extended_group • us
8
2026-07-12 • via Nuitee
Łukasz • family_with_children • pl
8
2026-07-05 • via Nuitee
M
Mike • couple • gb
7
Captured audience so suck it up
Pros:

Good location obvs for the Springs

Great Caesar salad!

Cons:

Overpriced

2026-07-03 • via Nuitee
T
Temistocles • extended_group • do
5
The website show rooms that are not the reality and is a shame get there in this horrible rooms.
Pros:

The land area was beautiful and the amenities too.

Cons:

The room we got was in poor conditions, dirty, bad smell, everything old. This room was not appropiate for a guest, all items needed maintenance to make it a decent place to stay and worth for the money guest paid .

Maria the front desk was difficult to help me upgrade the room for a better one even we tell her that i was willing to pay the difference.

She said booking.com is a thirty party
And that there was nothing she could do.

They have a better rooms but not for booking.com customers. At the end another lady came and was more helpful so we could stay in a smell free room.

But not in the newer ones! Could not understand it really!?

2026-07-01 • via Nuitee
R
Rudolf • couple • nl
9
2026-06-27 • via Nuitee
R
Ralph • extended_group • us
10
A wonder venue close to Fairbanks for relaxation or adventuring.
Pros:

The hot spring, of course. Room was clean and comfortable was a short walk to the spring, restaurant, and activity center. My wife enjoyed a great massage. Staff were very friendly and helpful.
Ice house tour was enjoyable

Cons:

One noted

2026-06-26 • via Nuitee
J
Jose • solo_traveller • us
10
2026-06-23 • via Nuitee
F
Fulvio • solo_traveller • us
1
Pros:

Nadaaaa

Cons:

Todo mal, todo sucio, todo olía terrible..

2026-06-22 • via Nuitee
W
wally04 • Couples • Adelaide, Greater Adelaide, South Australia
10
Wonderful relaxing place
Pros:

What a wonderful relaxing place. Worth the drive out there. The pools are warm and clean. So refreshing with a natural look.

2026-06-21 • via Tripadvisor
S
Seryna • extended_group • us
10
Definitely a unique experience at a new hot springs we never been too.
Pros:

I loved how you can do things at the resort and eating too. It was an hour away from Fairbanks. The hours for the pool were great.

Cons:

I would say the beds and pillows were very hard and not comfortable. Our room could sleep up to 4 people and we only had 2 towels in the bathroom. I felt like it wasn’t stocked to the room needs. I will say the restaurant was definitely different vibes than I’m used to. If you don’t mind the slow service, non talking servers, but food comes out quickly then it’s not bad.

2026-06-21 • via Nuitee