Chena Hot Springs Resort

Hotels
7.5 (495 reviews)
56.5 Chena Hot Springs Rd , Fairbanks , US
+1 907-451-8104

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location for Northern Lights
Interesting tours
Good food
Cons:
Inconsistent room temperature
High prices for families
Mixed cleanliness

Categories

Cleanliness
5.89
Mixed reviews regarding room condition, with some complaints about temperature and facilities.
Service
7.86
Staff was friendly and attentive, particularly noted during tour and meal services.
Location
8.4
Great location for viewing the Northern Lights and accessibility for tours.
Room Quality
6.85
Rooms were described as dated, but clean and cozy.
Amenities
8.38
Amenities like hot springs and tours received positive feedback.
Value for Money
7.34
Some reviews felt the prices were high for quality, especially for families.
Food and Beverage
7.89
Food at the lodge was reported as outstanding with generous portions.
Overall Experience
7.36
Generally positive, with highlights on the experiences but some dissatisfaction noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 20:21

Property Description

Luxurious Hot Tub and Indoor Pool
Indulge in relaxation at Chena Hot Springs Resort with our inviting hot tub and indoor pool. Unwind after a day of exploration and pamper yourself in style.

Gourmet Dining Experience
Savor delicious meals at our on-site restaurant, offering a diverse menu to tantalize your taste buds. Enjoy a culinary journey without leaving the comfort of the resort.

Convenient Shuttle Service
Travel hassle-free with our complimentary daily shuttle from Fairbanks International Airport. Start your getaway seamlessly and let us take care of your transportation needs.

Book your stay now at Chena Hot Springs Resort for a memorable and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FAI

Location

Guest Reviews

7.5
Based on 495 reviews
Cleanliness: 5.89
Service: 7.86
Location: 8.4
Room Quality: 6.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 7.36
A
Anibal • family_with_children • br
5
Pros:

A natureza e a água termal

Cons:

Custo benefício e tudo pago a parte

2026-11-04 • via Nuitee
L
Lucas • solo_traveller • br
9
Boa!
Pros:

O resort em si é otimo! Varias atividades para fazer e uma maravilhosa infraestrutura

Cons:

O banheiro da nossa acomodação era muito pequeno e a agua do chuveiro não esquentava direito

2026-10-23 • via Nuitee
宮崎 • couple • us
9
かなり最高
Pros:

ロケーションが良かった、オーロラや景色が綺麗

Cons:

部屋に冷蔵庫が欲しい

2026-10-18 • via Nuitee
I
Ileana • family_with_children • cr
7
Pros:

La ubicación y el personal

Cons:

Las habitaciones no son muy cómodas

2026-10-17 • via Nuitee
Y
yoshihiro • solo_traveller • jp
5
2026-09-18 • via Nuitee
H
Hugo Daniel • solo_traveller • ar
10
2026-09-17 • via Nuitee
D
David • couple • us
10
Enjoyed it, comfortable rooms, relaxing atmosphere.
Pros:

The hot springs were excellent.

Cons:

The wi-fi didn’t work.

2026-09-17 • via Nuitee
I
IRIS • couple • us
9
Very nice stay !
Pros:

The drive into Chena was beautiful with the autumn colors and the moose , our room was clean,comfortable and cozy. The ice museum was very unique and interesting, we really enjoyed it . The person that gave us the ice museum tour was very friendly and funny. I believe her name was Autumn.

Cons:

The front desk staff could be more friendly

2026-09-14 • via Nuitee
W
Wendy • extended_group • us
8
Pros:

We enjoyed visiting their greenhouse and eating their fresh salads for dinner!

Cons:

When we arrived they could not find our Booking.com reservation! We waited for the manager, who was able to sort it out for us and find us rooms.

2026-09-14 • via Nuitee
M
Maxime • couple • ca
8
Great place for an offgrid retreat.
Pros:

Nice resort with wildlife roaming around. Many pool options.

Cons:

Reception staff needs more training on customer service.

2026-09-14 • via Nuitee
D
David • couple • us
5
It’s fine the springs are great the food is ok
Pros:

Natural hot springs

Cons:

Too cheesy

2026-09-13 • via Nuitee
M
Michele • extended_group • us
7
Pros:

I think the rooms could need updated some. They looked a little worn. The entry way to the building needs new carpet.

2026-09-13 • via Nuitee
K
Ku Hwa • couple • us
10
Very good experience.
Pros:

I had a lunch and dinner at restaurant., The chena burger was good and delicious.

2026-09-12 • via Nuitee
Y
yelena • extended_group • us
7
Very disappointing, overnight stay does not worth the money.
Pros:

The nature and landscape surrounding the resort are truly beautiful. There are plenty of hiking options both on the property and in the surrounding area, which makes it easy to enjoy the scenery. The hot springs pool is large and spacious, with enough room to accommodate guests even during a busy Saturday afternoon.

The activity center is a nice addition, offering a small café/shop and a large common room equipped with a toaster and microwave—very convenient for guests. The staff at the activity center were especially friendly and enthusiastic, and their attitude added a pleasant touch to our visit.

Cons:

The resort is unfortunately overpriced for the experience it delivers. In hindsight, a simple day visit would have offered far better value, especially since the spa sells $30 day passes and allows guests to bring their own towels.

The rooms and facilities are extremely outdated. The Fox rooms, in particular, feel stuck in the 1970s—dilapidated, lacking basic amenities like a refrigerator or microwave, and uncomfortably hot due to the natural hot‑water heating system. We had to sleep with the windows open directly above our headboards, and with nighttime temperatures dropping into the upper 30s, everyone ended up sick.

The spa is very basic and in clear need of renovation. There is no sauna, steam room, or dedicated relaxation area. Reception staff were not friendly or accommodating, and despite being told in advance that we would receive priority early check‑in, we did not get a room until 4 p.m., even though we saw rooms ready.

The on‑site restaurant is expensive but serves mediocre food. Overall, the property feels neglected, with little evidence of investment in guest comfort or facility upkeep. The resort has potential, but significant updates and improved service would be needed to justify the current prices.

2026-09-09 • via Nuitee
S
Sharonlee Paradise On The Go • solo_traveller • mx
10
Pros:

It was all amazing, we did the ice house and geothermal tour. Enjoyed it. Dining for a bday party was great

Cons:

Took the recommendation to dine early as the kitchen can get busy. So we did we went at 5pm it was perfect.

2026-09-04 • via Nuitee
M
Moshe • family_with_children • il
1
גועל נפש
Pros:

אני פונה להביע את חוסר שביעות הרצון הרב שלנו מהמקום שהוקצה לנו ללינה. מיד עם ההגעה, כשנכנסנו לחדר, גילינו שהוא אינו הגייני ובעל ריח לא נעים וחזק, וזה הספיק לנו כדי להבין שלא נוכל להישאר במקום. בנוסף, השירות שקיבלנו מאנשי הצוות במקום היה מתחת לכל ביקורת - נתקלנו ביחס מזלזל וכועס, ללא שום ניסיון אמיתי לסייע או להבין את הבעיה שהעלינו. כל זה רחוק מאוד מהתיאור וההצגה שקיבלנו בעת ההזמנה, ואנחנו מרגישים שהוטעינו לגבי מה שבאמת נקבל. חשוב לנו להדגיש שאנחנו לא מהאנשים שמתלוננים או מבטלים הזמנות בקלות - זו הפעם הראשונה שאנחנו מרגישים צורך להעלות תלונה כזו, וזה משקף עד כמה הבעיה חמורה ואמיתית מבחינתנו. לאור הפער המשמעותי בין מה שהובטח לבין מה שקיבלנו בפועל, אנו מבקשים בנימוס אך בתוקף פיצוי כספי מלא בגין התנאים הבלתי סבירים והיחס הבלתי הולם שחווינו.

Cons:

כלום

2026-09-04 • via Nuitee
K
Kathy • couple • us
7
Nice enough...
Pros:

The room and hot spring were nice enough.

Cons:

Had lost our prepaid Booking.com reservation. Front desk clerk said "it is not here" and stared at me blankly like I should just leave. Finally called a manager who told her to put us in a room and he/she would figure it out later. No fridge in room.

2026-09-03 • via Nuitee
H
Heather • extended_group • us
10
Love that place, will be back again. Thank you!
Pros:

We loved Chena Hot Springs overall. Very interesting and super relaxing place. The activities on-site were wonderful and included hot springs, restaurant, bar, Ice museum, hiking trails, gardens, ponds and the amazing sled dogs.

Cons:

The rooms had what we need and seemed clean enough, but are definitely worn out and need updating.

2026-08-31 • via Nuitee
S
Shelley • couple • us
7
Disapointing
Cons:

All the liability forms for pool all the extra charges threatened at check in requiring signature. No welcome have a great stay.

2026-08-30 • via Nuitee
H
Harsh • solo_traveller • us
9
2026-08-30 • via Nuitee