Sugar Bay Barbados - All Inclusive

Everything. Wonderful food, lovely room and great staff.

The staff were all helpful and friendly.
The good was excellent.
The facilities were great.

2nd visit to Sugar Bay and thoroughly enjoyed it. Food is excellent, wide variety and Andrea (Omelette lady) makes just the best omelettes. Very relaxed environment, nothing is a bother to the staff team. Bar staff fantastic as well as all other teams. Lovely friendly resort, lets hope we can return again soon.

Be aware of Roger
Pretends to be a chiropractor
He will try to rip you off

This was our second visit to Sugar Bay. Our overall experience was very good. The staff are all very friendly and helpful and I wouldn't want to pick any individual out as they were all excellent. The food in the Reef buffet restaurant is excellent. I am disabled and have difficulty managing steps so was unable to visit the Umi, Sizzle Steak House or Mongoose pub as all are up steep staircases. However we didn't feel we missed anything as the food in the buffet was good quality and plentiful. The manager did offer to have meals from the Umi brought down to us but we were happy without.
The hotel and beach were kept very clean and the garden areas were well kept. On the beach the watersports team bring a parasol to you around 9am. If you need to get beach chairs close to the beach access as I did because I struggle walking on sand then you need to claim a chair by 8am.
The downside of the hotel is that there needs to be more thought given to disabled access. The maintenance staff had to modify the bathroom door so that I could get in with my wheelchair. Also there needs to be a few more ramps for wheelchairs installed to overcome some of the low level steps around the restaurant and bar areas. It would be good to allocate a couple of the wooden platforms on the beach for disabled use and construct ramps from the path to Colins bar onto these as wheelchairs can't travel on the sand.

My wife and I made our third visit to Sugar Bay; the last time was just as Covid was setting in, and the hotel closed for a while. It was nice to be coming back again and to find that quite a few changes had been made to the hotel.
Our room, which was not in the main building (Room 351), was excellent. Very bright and colourful and spotlessly clean (A massive thank you to Kim, the room cleaner, who kept everything pristine and fresh). Always a pleasure to return to each day.

The dining area had been renovated and was a much brighter place from our last visit, and the bar had now been situated outside the dining area and was on the beach. Bar staff are always happy and cheerful, and certainly know how to mix a good drink (best Dark and Stormy I have had for a very long time)!!

The Dining Room staff are really the "Engine Room" of the hotel. Their courtesy and big smiles every day, their attention to detail and their fast service made going for meals a pleasure. They are a big part of the hotel, and we thank them for their kindness. It's not always easy to remember names and areas where staff work, so forgive me if I have got any wrong. A massive shout to Angela- coping with the long line of guests coming for her fantastic omelettes and poached eggs, always served with a big laugh and smile. In the Dining Room, the excellent crew of Lashonda, Yashande (with the big smile), Kim, Cherese, Sharia, Shamara and Kelly Ann. Not forgetting "Captain Pablo" who always called me "Mr Michael".

Regarding the food. On the whole, there was something for everyone each day, sometimes a little repetitive, but on the whole, it was well presented. The visit to Sizzle Steak House was excellent. A very professional team serving amazing steaks -a visit there is a must.

The Reception staff were always on hand and provided excellent service; they were so helpful, together with the porters who helped with suitcases. Finally, we must mention Morris, who took care of the pool area. Another unsung hero, who was so diligent in making sure the pool was safe and that everyone around the pool was looked after. Always on the go throughout the day and always with a big smile. A big thank you.

It was a great holiday and a pleasure to return to Sugar Bay

We wanted to be closer to the airport and town and chose this neighborhood on purpose, as it was central but still with beach access. All inclusive is good to have but food was disappointing. The beach was nice.

Wunderschöne Anlage zum Entspannen und Erholen, angenehme Atmosphäre, schönes Zimmer mit Balkon mit Meerblick, gute Betten, sehr freundliches Service, Im Hotel, Restaurant, wie an der Bar und am Strand.
Sehr angenehme Strandanlage.

This is our fourth visit to Sugar Bay, this time we took our family to celebrate my husbands 70th birthday. As usual we had a great time very relaxing holiday. Hotel and staff are great only complaint like most hotels you are unable to get a bed by the pool due to people putting towels on them from 6 am and leaving them empty for hours.

This is our third visit... and it just gets better! We chose to simply sit on the beach every day, as we needed a rest, but there is so much to do.

The staff are outstanding - from Pedro steering the team, through to the likes of Kay, Damien and Kyle (and plenty more besides). The food is world class - both the buffet and the specialist restaurants. Sadly I managed to put a stone in weight on, just because there was so much to try and taste! The alcohol is free-flowing and always served with a smile. Rooms are exceptional - and we would recommend going the extra mile and getting an Ocean Front Room. The beach is fantastic for lazing, and the sea very safe to swim, with lots to see. We didn't use the pool, but it looked great. A truly memorable experience and we cannot wait to come back again

Vastly overpriced for mediocre service,
average food, plastic cups, no mini bar , no pool service, minimal housekeeping, felt 2/3 star at best

Best choice we made was coming here. Arrived around 3 pm although room not available till 4. Comfy chairs and a rum punch soon eased that irritation! I had asked for quiet room which was duly delivered as room on floor 3 overlooking ocean. Gorgeous sea view as described. Only sound of a night were the tree frogs ( yes sic)whistling and one evening a couple of green monkeys having a row in the car park! Where else could you get that experience?
Room beautiful and a huge bed. Shower in bathroom excellent with various attachments. Well kept every day by housekeeping.
Reef restaurant served a very good buffet style meal 3 times a day. A shoutout to the Egg Station team who were awesome. Excellent omelettes and poached eggs. Plenty of choice every meal despite other reviews. Chicken served so many different ways, my favourite was Rum & Honey coated.yum. Salads were equally good. Lunch could also be had at Colin’s Shack. Recommend the burgers for sure. We tried Umi and Sizzle speciality restaurants and again could not be faulte. Our fav was Umi.
Cocktails at bar very good and varied. Only niggle was only one bar at night so very busy. Maybe consider having Colin’s open later?
Reception staff always eager to help.
We having a great time ( go home tomorrow ) and cannot praise Sugar Bay enough. Well done to the great team.

Lovely trip here again but things are slipping. The warm welcome, the fantastic food and views are stunning. But the upkeep of the hotel, the bathroom in the rooms need a simple good bleaching and new silicone everywhere ( not expensive) but worst of all are the sunbeds around the pool the cushions look like someone has died on them - they are absolutely filthy. They try and hide it with a towel but they are gross.

Such a shame no one is looking around to see what the guests actually SEE. THE STAFF ARE WONDERFUL but I cannot understand why someone doesn’t have higher standards when it comes to the look of things to guests ….its poor.

Booked sugar bay for 7 days February 2026 with my family of 4 including 2 teenage girls. We got two rooms, oceanfront deluxe and regular oceanfront. Rooms had a nice view, were clean, issues with hot water and water pressure on the first night but didn’t experience it after that. Everyone raved about the buffet online and it was fine. Nothing to write home about. The two specialty restaurants were good and I think if this place had one more specialty restaurant it would be better. You get sick of eating at the buffet for breakfast lunch and dinner day after day. We did go out one night for Italian and Champers on Saturday night to break it up. Beach was nice, the rocks breaking the ocean to keep it somewhat calm was helpful. Pool was fine but just too shallow. This resort is not lively at all. The chair game here is for real. No chairs at the pool early and we got front row on the beach because we are early risers and enjoy sitting and having coffee. It is very quiet with not much going on. I would also say I didn’t get the overly friendly staff that everyone online talks about. I would say about half were very friendly and accommodating. I had some who wouldn’t even hold a conversation with you. My family and I also felt that there was a clear difference in how they interacted with UK visitors vs us who are American. Overall the resort is safe, clean and has a good beach. If I were to go back to Barbados I wouldn’t stay here again. I think a lot of the people who keep coming here maybe haven’t experienced nicer AI hotels or even nicer hotels in the Caribbean. If you want a solid 3.5 star this is it. Nothing special or fancy.

Second time at Sugar Bay. We were genuinely welcomed back by management and the team who mainly remembered us from last year. Again the staff were all attentive, friendly and accommodating. Scenery, cocktails, rooms and food were all to a very high standard. We’ll definitely be back next year. Well done Morgan, Pedro, Paul and your teams.

Wir hatten eine kleine Suit mit eigenem Wohnraum und separatem Schlafzimmer. Es war alles sehr sauber und gepflegt.
Das Frühstück und das Essen im allgemeinen (Buffet) war sehr gut. Es gab eine Gute Auswahl an Speisen und täglich zwei bis drei Gericht das direkt beim Buffet zubereitet wurde. Die Softeismaschine in Selbstbedienung fand ich sehr toll.
Habe noch nie so viel Softeis mir viel Schokoladensauce verputzt wie in den paar Tagen die wir da waren.

We enjoyed our stay at the Sugar Bay. The best advert for this hotel is the number of guests that return. Room locks are operated by an arm bracelet. Bracelets are coloured: blue for the first visit. A pink bracelet for guests returning for second to fifth visit. Gold, and there were quite a few, for guests staying for at least the sixth visit. A popular destination!

We enjoyed the friendly going nature of both staff and guests at this hotel.
Very friendly and attentive staff.

Spacious room, but as reported in other reviews, limited wardrobe space.

Primarily 3 restaurants in the evening. Steak, buffet and Asian. Guests are entitled to one reservation per week at the steak and asian restaurants. however additional nights at the restaurants can be purchased. For a long stay ( we stayed for 11 nights), the restaurants are limited.
Buffet restaurant varied between average and very good, depending on taste and offerings.
Asian was good to very good.
Many guests raved about the steak restaurant. Sadly we had a bad experience, purely due to the quality of our steaks. Tough was an understatement! The location of the restaurant and ambiance is not that good.
Several of the guests we met, dined at local restaurants, with good reviews.

Beach and pool. compared to some other Caribbean beaches, the beach here was disappointing. The sand was quite gritty. The hotel could perhaps do more to rake and tidy the beach. Long walks along the beach were limited. Farther down the coast line is an extensive boardwalk.
The pool is not that big. Sadly there was the usual "towel dance" to reserve sunbeds, with the usual stories of guests putting towels on beds at day break. I had to do the same unfortunately. However to our surprise, one morning when we returned at 0830 our towels and books had been taken by the staff. I was advised at reception, that the hotel policy, was to remove items from sunbeds if guests do not return within 30 minutes! What a pity that; this tactic was not advertised or implemented on a daily basis.

There is a mixed bag of the usual holiday entertainment in the evening, some good some bad. I recommend that you take ear-plugs! I think the DJ is trying to broadcast to the whole island. FAR TOO LOUD!!!

In conclusion: we had a really nice holiday at the Sugar Bay. Thanks to all the staff that made us feel really welcome.

Beautiful hotel in a stunning location. Room and balcony was spacious and spotless. Staff were extremely friendly and polite. Food and drink selection were excellent and great quality. Overall we had a fantastic experience and would highly recommend.

We booked here because the reviews made it sound like the best resort in the area, and we wanted an all inclusive, and an amazing meal at the steak restaurant on site. First disappointment was the steak restaurant was closed on the one night we were there. OK, lets try the Asian one. It was completely booked... so the buffet was our only option :( The drinks at the beach bar were excellent, and other guests said the food was amazing so we were excited to try it. What a disappointment! Very few choices, tough and dry chicken and steak, one seafood choice and just plain steamed veggies. Just not what we were hoping for. The room was clean and relatively comfortable, but about the smallest hotel room we've ever stayed at. Breakfast was back to the buffet which again was underwhelming. We did notice that almost all the beach and pool loungers were occupied by 9:30 am, so plan on reserving one early. For the amount we paid, we definitely didn't get the value.