Homewood Suites by Hilton Cincinnati/West Chester

Hotels
•
Homewood Suites by Hilton
9.2 (262 reviews)
9226 Schulze Drive , West Chester , us
+1 513-805-4400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Clean rooms
Great amenities
Cons:
Outdated rooms
Breakfast inconsistencies
Poor layout

Categories

Cleanliness
8.6
Multiple mentions of cleanliness being good, but also noted issues with showers and toilets.
Service
9.57
Consistently praised for friendly service in many reviews.
Location
9.61
Frequently highlighted as a great aspect of the hotel, with safe surroundings.
Room Quality
8.56
Some positive sentiment, but issues with room layout and older furnishings.
Amenities
9.59
Good offerings like breakfast and pools mentioned positively.
Value for Money
8.55
Standard quality for this hotel tier.
Food and Beverage
9.1
Varied sentiments with excellent breakfast but some complaints as well.
Overall Experience
9.98
Many guests expressed a strong likelihood to return, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:51

Property Description

Convenient Location
Homewood Suites by Hilton Cincinnati/West Chester offers a prime location just 24 km from Cincinnati Zoo and Botanical Garden, making it an ideal choice for nature lovers and families seeking adventure.

Modern Amenities
Enjoy the convenience of a 24-hour front desk and stay connected with complimentary WiFi throughout the property. The non-smoking environment ensures a comfortable stay for all guests.

Nearby Attractions
Explore nearby attractions such as Cincinnati Observatory Center and Cincinnati Museum Center, both within a short driving distance. With Kings Island just 16 km away, entertainment options abound for guests of all ages.

Book your stay at Homewood Suites by Hilton Cincinnati/West Chester for a memorable and hassle-free experience.

Important information:

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CVG

Location

Guest Reviews

9.2
Based on 262 reviews
Cleanliness: 8.6
Service: 9.57
Location: 9.61
Room Quality: 8.56
Amenities: 9.59
Value for Money: 8.55
Food and Beverage: 9.1
Overall Experience: 9.98
E
Elizabeth • solo_traveller • us
10
2026-08-14 • via Nuitee
R
Robin • solo_traveller • us
9
2026-08-10 • via Nuitee
R
ronny256 • Family • Savannah, Georgia
4
Hotel needs to fix their card system
Pros:

Good location. Good breakfast. Sloppy housekeeping. Our base bed sheet was too small and not holding in place. The worst experience was with our card keys. They stopped working in the morning. Replacements did not work either. Front desk person came with his gadget and could not open it either. We spent 30 min waiting at the door and were delayed getting back on the road. Desk person was very helpful, and this was apparently not an isolated issue. All this for $250 a night. We’ll find another hotel in this area next time.

2026-07-27 • via Tripadvisor
T
Tammy • family_with_children • us
10
Great
Pros:

It was clean and the staff were very friendly and polite

Cons:

There was nothing wrong with the place

2026-07-13 • via Nuitee
T
tasha831 • Business • Chicago, Illinois
2
Poor management & Theft
Pros:

Very disappointed with my experience at Homewood Suites Cincinnati/West Chester. During my stay, my shoes were stolen from the property and instead of receiving help or concern, the General Manager immediately stated that he “trusts his team” and said nothing like this had ever happened there — without apologizing or properly investigating the situation.

I was told someone would follow up with me, but after about 10 days I had still heard nothing. When I called back for an update, another manager falsely claimed the General Manager had already checked into the issue that same day. I knew that was not true because the General Manager had literally walked out of the building with me earlier wearing a t-shirt saying he would not even be there when I returned.

I also experienced a male housekeeper entering my room without knocking or announcing himself first, which made me extremely uncomfortable as a guest.

I travel often and have never experienced treatment like this at Hilton properties in the Chicago area. The lack of professionalism, accountability, communication, and concern for guest safety was terrible. I will never return.

2026-05-20 • via Tripadvisor
H
Henry • solo_traveller • us
9
2026-05-18 • via Nuitee
Y
Yingling • couple • us
9
Beautiful, clean hotel, friendly helpful staff.
Pros:

Large clean room. Comfortable beds. Pleasant staff from the front desk to the cleaning crew.

Cons:

The refrigerator door opened backwards so we couldn't use the refrigerator.
We were on the 2nd floor and there were children on the 3rd floor who jumped and stomped every night until 10pm

2026-05-06 • via Nuitee
J
Jasmin • solo_traveller • us
10
2026-05-04 • via Nuitee
R
Robert • solo_traveller • us
10
2026-04-21 • via Nuitee
R
Ramone • solo_traveller • us
10
Pros:

The breakfast was amazing

Cons:

I couldn't stay longer

2026-04-20 • via Nuitee
L
Lauren McNear • solo_traveller • us
9
2026-04-13 • via Nuitee
• solo_traveller • us
7
2026-04-10 • via Nuitee
K
Katie • family_with_children • us
9
Great room for a great price! We’ll be back!
Pros:

Nice spacious room with a good breakfast.

Cons:

No issues

2026-04-05 • via Nuitee
C
Clarissa • extended_group • us
9
Cons:

Pillows were a bit flat, and the beds were rough.

2026-04-03 • via Nuitee
D
Donnia • family_with_children • us
10
Pros:

everything!

2026-03-30 • via Nuitee
R
Ramone • solo_traveller • us
10
2026-03-27 • via Nuitee
C
CaSaundra • couple • us
8
2026-03-27 • via Nuitee
A
Angela • solo_traveller • us
8
Pros:

It was spacious and clean

Cons:

The room layout was not very well designed. Sitting area very crowded while sleeping area was over sized.

2026-03-20 • via Nuitee
D
Dashawn • couple • us
10
2026-03-16 • via Nuitee
J
Jamie • couple • us
9
Great stay I will definitely come back
Pros:

The room are amazing , lobby is gorgeous everyone was friendly

Cons:

Nothing I loved It all

2026-03-15 • via Nuitee