Hotel Edgewater by Aspen Hotels

没有热水，建议楼下放置热水的机器。Seward位于比较冷和多雨的地方，有热水还是会缓解很多不适感的。

Rooms were not cleaned when it was requested

Room Service. AC defective.

Ridiculously expensive for a cheap hotel.

While we love the sound of rain, there is an a/c unit for the room that extends to the outside. There was a terrible dripping on metal sound most of the night.

Disappointed that it wasn’t on waterfront.
Hotel (and staff) had a cold, corporate feel to it. No “home-feel” touch. Very impersonal.

No one told us there was no AC in the room, and because it was an interior room we couldn’t open a window. The temperature stayed at a constant 80 degrees. When we asked the staff they gaslit us by saying maintenance was working on it until finally admitting there’s no AC, or the unit is permanently offline.

En realidad me gustaria limpieza diaria de la habitacion.

From the moment I arrived until the moment I left, I felt unwelcome at this hotel. Interestingly, two of the male staff members were very friendly and helpful, but most of the women I interacted with were strictly business-oriented and, in my opinion, not particularly warm or welcoming. Having traveled to more than 100 countries across all continents, I have experienced many different levels of hospitality, and this one stood out for the wrong reasons.

At one point, an older staff member openly scolded a younger employee right in front of me, a guest, which made me very uncomfortable. Professional disagreements should be handled privately, not in front of customers.

Another disappointment was that the room rate did not include breakfast, which I feel is something guests should be aware of when considering the value offered.

Overall, the atmosphere lacked the warmth and hospitality I expect when staying at a hotel, and unfortunately, I would not choose to stay here again.

Parking was a bit difficult

A room for disabled with no windows. If there is a fire in the hallway how do I get out of the room?
Asked for another room, no disabled rooms available so they gave us a double bed room after paying for a king room. No refund of price difference since they said it was the same price.
Booking.com says a breakfast is included. Went down for breakfast and made my way to get a bagel and the attendant asked for my receipt. What receipt? The receipt for $19.99 that you paid for the breakfast?
I said it was included, she said no. I asked for the manager who wasn't available but the front desk clerk called him on the phone. He said no one gets a free breakfast. I showed them the booking receipt where it's clearly indidtaed. He said no free breakfast. I asked if I'm spending $350 for a double room it should at the least include breakfast. He said $19.99 or go somewhere else. I dint understand why at 8am the was no one sitting for breakfast in a sold out hotel.
Never again. People should avoid this hotel at all costs!

Nothing.

I think the breakfast should have been included.

The shower was cold in the morning. There was no heat source in the room nor a hair dryer. Breakfast was expensive. I disliked having an interior room with no windows.