Ellis Ecotel

Breakfast was restricted to egg and rice.aircon in room didnt work.

Clean and very accomodating.

Bad from start it's part of a mall. It had broken lift to reception so had to use stairs. Breakfast was served on the cafe in the he main mall area no menu. Room had dirty towel. Also one of the rooms we got had no bottles of water. We had kettle cups no coffee or milk. We had ants in rooms. Shower in one was dirty and the doors were dirty. Stains on socket and mold. Chair material broken stuffing showed. Rooms for rent for 3 hours this shows by conditions.

If you just wanted to sleep overnight. Its ok to book this hotel. Stayed for 4 nights 5 days with my Family. Please dont include breakfast in your hotel bookings its my biggest mistake. Better have your breakfast outside a lot of choices and more cheaper.

This hotel is not comfortable and not handicap accessible. We have to rebook another hotel on the spot ,trying to get our refund it’s been 15days we’ve been back from our vacation and our money is not refunded yet.

There's no heater in the shower!!! They'll tell you about it only during check-in. They gave me an excuse that it broke down just recently, but as I learned from a local Bicolano this hotel never really had any heater. And when I asked the lady receptionist what my options are, she told me to use the kettle... I was speechless.

Wi-fi rarely works in the room. You have to sit and stay in their dusty hallway to be able to use their wi-fi properly.

Doors are busted and you need to kick it so it will close and lock.

I'm never coming back.

When I arrived I was told there was no hot water available due to ongoing renovation.
Airport transportation is not available until after 8 AM.
The elevator call button was inoperative. You had to take the stairs to leave. The room floor was so dirty that you left black footprints in the white bathroom if your shoes were wet.

Helpful staff, simple breakfast, clean room, thin walls, nice view, patchy wifi in room good in places very bad in other.

Was okay. The room had plenty of space.

But tv wasnt working, cable was out and we had asked multiple times for toiletries that never came.
Floor was very dusty.

Otherwise, it was close to restairants with a good view of the ocean and Mt Mayon

it was amazing because i was able to rest and spend time with my 2 kids. the view outside is amazing❤️

Place is quite good considering its not new. Staff were accommodating. The only draw back is there is no bathroom locks.

Beautiful view with good location

I rented the harbor view queen suite. It’s a wonderful view. There is a 3km walk along the bay which is also terrific. Unfortunately the Embarcadero mall has contracted and not given the proper attention it is due. As for the hotel, there is a good need for painting or cleaning of the salsa and Doors on the outside of the room. I need my coffee fix in am and while they left an electric kettle, one would have to pay 35 php for a sachet of coffee or tea. First time I have seen this.
Being an engineer you certainly shake your head on the poor structural design of the building. The view is obscured by concrete columns. The elevator elevation transitions. Nonetheless you can’t beat the price and of course I love the harbor view. I would stay here again, but done expect 4 or 5 star service. It could easily be one if there is money thrown at it once again

Great location. Needs a little upgrading and it can meet its full potential. Lobby is on 3rd floor and they should have signs when you enter on the first floor.

It is like you are boarding in a ship cabin

Its like you are boarding in a ship cabin

Location was convenient, room okay except water heater in shower not working

Excellent twin loft bed.. Perfect for family group of 4.

The rooms view are amazing

The hotel is nothing like the brochure an I mean nothing, we where in a room that was like in a dungeon know windows, that it was supposed to have, the floor was filthy after u had a shower there was a centimetre of water around the toilet that did not ever drain away 1 light didn’t work, when I went to complain they told me they were book out an nothing could be done (not even come have a look at the room). The next day talked to the same duty manger and said we were booking out she could not understand why, and then said would you like to transfer to another room, I told them to late that I had found other accommodation elsewhere, know apologies just that they don’t refund money. NOT HAPPY I would never go there again ever, not happy with hotel.com for even having that place onsite, an probably wouldn’t book back through them again either because of what happened.