The Mark's Lodge

Hotels
7.6 (67 reviews)
Bandar Indah, Mile 4, Jln Cecily, Lot 1-7, Blk -36 , Sandakan , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Safety deposit box
Concierge service
Fire extinguishers
Smoke alarms
CCTV outside property
See all facilities

Review Highlights

Pros:
Clean and comfortable bed
Quiet location
Cons:
Water disruption at night
Lack of staff availability
Payment issues

Categories

Cleanliness
5
Mixed reviews on cleanliness, some guests appreciated the clean and comfortable bed, while others mentioned water disruption issues.
Service
5
Mixed reviews on service, some guests mentioned waiting and lack of staff availability at night, while others appreciated friendly staff.
Location
5
Mixed reviews on location, some guests found it okay and quiet, while others mentioned issues with water disruption.
Room Quality
5
Mixed reviews on room quality, some guests liked the comfortable bed, while others experienced water disruption and payment issues.
Amenities
5
Information not available in the review provided.
Value for Money
5
Information not available in the review provided.
Food and Beverage
5
Information not available in the review provided.
Overall Experience
5
Mixed reviews, with complaints about water disruption and payment issues affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-06 03:23

Property Description

Convenient Location
Located in Sandakan, The Mark's Lodge offers easy access to nearby attractions and Sandakan Airport just 7km away.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, private bathrooms, and room service. The safety deposit box in each unit ensures peace of mind during your stay.

Exceptional Service
Experience top-notch hospitality with a 24-hour front desk and luggage storage available to cater to all your needs during your visit.

Book your stay at The Mark's Lodge now for an unforgettable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs MYR 0.25 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for MYR 55.12 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 67 reviews
Cleanliness: 5
Service: 5
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 5
K
Kok Pheng • extended_group • my
5
2026-01-17 • via Nuitee
Y
Yusuf • solo_traveller • my
6
2025-10-28 • via Nuitee
V
Valentina • couple • it
7
2025-09-08 • via Nuitee
M
Max • extended_group • gb
7
2025-08-13 • via Nuitee
J
jason • couple • my
8
2025-08-07 • via Nuitee
Z
zaiful • extended_group • my
8
2025-07-21 • via Nuitee
K
Ka • young couple • my
8
Very good
2025-04-27 • via Nuitee
K
Ka • family with young children • my
9
Superb
2025-04-27 • via Nuitee
K
Kenny • family with young children • my
3
Poor
Pros:

Clean and comfortable bed. The location is OK, in a quiet area.

Cons:

- Water disruption (21 March 2025) - no water supply at night, no one was available at the reception and waited and had to wait for more than 15 minutes. There should be someone at the reception at all times.
Despite being Malaysian, I was charged RM20 in Tourism Fees, which the hotel didn't refund. They blamed the Booking system. I escalated this to booking.com, but they insisted they would not refund me despite my being Malaysian. The hotel never validated or took action, which does not align with Malaysia's Tourism Tax law.

2025-03-23 • via Nuitee
Z
Zaiful • review category business travellers • my
8
Very good
2025-02-22 • via Nuitee
W
Wenny • group • my
7
Good
2025-02-15 • via Nuitee
A
Ana • young couple • es
5
mediocre, pero conveniente para alojarse cerca del aeropuerto y sepilok
Pros:

good air conditioning

Cons:

Bad smell no elevator nor dining facilities. there were refurfishing the hotel and we were not told in avance of our stay.

2024-09-26 • via Nuitee
C
Chee • review category business travellers • my
6
Pleasant
2024-09-13 • via Nuitee
A
Awatif • young couple • my
5
Fair
Pros:

Spacious parking. The bed is comfy. Hot water and pressure is available.

Cons:

The socket at the tv area always tripped. Luckily we knew how to turn back on. However, more than 10 times tripping annoyed us. This is old hotel, the furniture is old but clean. I dont think worth for rm150.

2024-08-08 • via Nuitee
-
- • review category business travellers • my
8
Very good
2024-07-29 • via Nuitee
R
Rasidah • review category business travellers • my
5
please provide bidet and please change your mattress it is feels so uncomfortable
Pros:

the location is good near the town

Cons:

no bidet

2024-07-12 • via Nuitee
C
Christopher • family with young children • au
10
Reception staff member upon check in and check out was great. Service with a smile and super friendly.
Pros:

Clean, well maintained, great staff.

2024-06-19 • via Nuitee
J
Jayson • young couple • my
10
Exceptional
2024-04-29 • via Nuitee
P
Prasaadar • with friends • my
8
Very good
2024-04-07 • via Nuitee
N
Nadia • young couple • my
10
Exceptional
2024-02-25 • via Nuitee