Best Western Plus The Inn at Horse Heaven

Hotels
•
Best Western Plus
8.8 (220 reviews)
259 Merlot Dr , Prosser , US
+1 509-786-7977

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Made-to-order omelet station / excellent breakfast
Friendly, polite and helpful staff
Clean, spotless rooms
Good amenities: main pool, sauna and workout room
Comfortable/large rooms and beds
Convenient location for wineries
Cons:
Noise for rooms facing the highway
Outdoor pool/hot tub cleanliness and cooler temperature issues
Some breakfast items reported cold (isolated)
Slight HVAC/room smell reported by one guest
A bit expensive for the location for some guests
Must walk to another building to use some pool/hot tub facilities

Categories

Cleanliness
8.8
Rooms repeatedly described as clean and spotless; one mention of outdoor pool/tub needing serious cleaning and an occasional cold breakfast item noted.
Service
9.4
Staff repeatedly called friendly, polite and helpful (specific praise for Eileen and front-desk staff); service at breakfast well-staffed and attentive.
Location
8.5
Convenient for wineries and transit; some guests noted highway noise and a minor concern about parking/security for cars.
Room Quality
8.5
Rooms described as comfortable and large with good beds; few issues noted (odd smell from heating/AC in one room, limited coffee cups for larger parties).
Amenities
9
Strong amenities: main pool, hot tub, sauna, workout room praised; some guests reported the outdoor pool/tub needed cleaning and one outdoor pool was cooler than preferred.
Value for Money
8
Generally positive but a couple of guests felt it was 'a little spendy for location' or had minor concerns about parking/safety relative to price.
Food and Beverage
9.2
Breakfast widely praised, especially the made-to-order omelet station; isolated notes of some cold items but overall breakfast perceived as a strong plus.
Overall Experience
9
Most reviews describe an overall very good to excellent stay (clean rooms, friendly staff, great breakfast and amenities) with only minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Amenities
Indulge in our outdoor swimming pool and well-equipped fitness center during your stay at Best Western Plus The Inn at Horse Heaven.

Convenience at Your Fingertips
Our 24-hour front desk ensures that all your needs are met promptly, making your stay stress-free and enjoyable.

Easy Access to Transportation
Located just 52 km from Tri-Cities Airport, traveling to and from the hotel is a breeze.

Ready to experience comfort and convenience at its finest? Book your stay at Best Western Plus The Inn at Horse Heaven today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKM

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

8.8
Based on 220 reviews
Cleanliness: 8.8
Service: 9.4
Location: 8.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8
Food and Beverage: 9.2
Overall Experience: 9
J
Julie • couple • us
9
Wonderful!
Pros:

Great bed, huge room. Wonderful breakfast

Cons:

Little spendy for location

2026-10-27 • via Nuitee
L
LMT • extended_group • us
8
I would recommend this hotel, but would ask for a room off to the side or near the front.
Pros:

Breakfast was great! It was a treat to have an omelet.

Cons:

My room was in the back so the noise from the highway was sometimes quite loud.

2026-10-24 • via Nuitee
佐竹 • solo_traveller • jp
8
2026-10-20 • via Nuitee
J
Jana • couple • us
10
Comfortable
Pros:

Location

Cons:

Nothing

2026-10-15 • via Nuitee
E
Esther • couple • us
10
Pros:

Loved the pool and the breakfast

2026-10-15 • via Nuitee
D
Diana • couple • us
10
Clean, comfortable, friendly staff.
Pros:

An exceptional variety of choices, but the best was the made to order omelets.

2026-10-10 • via Nuitee
M
Martin • solo_traveller • us
10
Pros:

Staff was polite and professional. Room was spotless and pleasant.

Cons:

Breakfast items were cold, however it didn't diminish my overall rating of an otherwise excellent motel.

2026-10-07 • via Nuitee
M
Michael • solo_traveller • us
10
Eileen(spelling) was especially kind and helpful. She really was a blessing when I had a question.
Pros:

I loved that you had Scripture Verses for Art and demonstrated the faith in God the owners have. And the historic pictures of Prosser. Main pool and tub were THE BEST(temperature perfect).

Cons:

The outdoor pool/tub need a serious cleaning and the temperature of the pool was too cool-so I decided to use the main office pool, which was PERFECT.

2026-09-18 • via Nuitee
M
Mark • couple • us
8
2026-09-12 • via Nuitee
R
Randy • couple • us
7
Overall it was a good stay with friendly staff and a very good complimentary breakfast.
Pros:

They serve a very good breakfast with omelette bar. The staff was very friendly and helpful

Cons:

The room had a little strange smell coming from the Heating and AC unit. It was also a little strange to have to walk to another building to use the hot tub and pool.

2026-09-08 • via Nuitee
W
William • couple • us
8
2026-08-25 • via Nuitee
P
Paul • couple • us
7
2026-08-20 • via Nuitee
B
BENOIT • family_with_children • fr
9
2026-08-15 • via Nuitee
A
Ana I • couple • us
10
2026-08-04 • via Nuitee
M
MARY JANE • extended_group • us
10
Excellent Overnight Accommodations
Pros:

I have stayed at this Best Western before. The location is great for wine tasting in the Prosser area. The rooms are always clean, and the staff is friendly and helpful. The breakfast was above average with the addition of an omelette station for made to order omelettes. There was some difficulty with the elevator initially but that was promptly fixed.

Cons:

One tiny flaw: Our room was for 3 adults. It had 2 queen beds so potentially 4 people could have stayed in this room However, there were only 2 coffee cups which we had to share.

2026-08-04 • via Nuitee
J
Jan • couple • us
8
We loved the sauna and workout room. Really good staff.
Pros:

The omlette was great

2026-08-03 • via Nuitee
M
Meghan • solo_traveller • us
9
Very nice hotel I would stay there again.
Pros:

The property was great, professional staff, clean room, and good breakfast.

Cons:

Honestly just the location and it was good for my stay but i was a little worried for my car

2026-07-25 • via Nuitee
D
David • solo_traveller • us
8
Stopover in wine country
Pros:

Friendly staff. Breakfast was good with omelette station. Close proximity to wineries.

Cons:

Other patrons coughing in breakfast room - nothing to do with hotel or staff

2026-07-19 • via Nuitee
G
Gema • couple • us
9
Relajada
Pros:

El desayuno y la limpieza muchas gracias a las personas que nos atendieron no pude saber el nombre de la persona de limpieza pero en el desayuno nos atendieron Tersa y Maria y fueron muy cálidas, atentas y respetuosas

2026-07-09 • via Nuitee
D
Dena • solo_traveller • us
8
2026-07-03 • via Nuitee