Best Western Pendleton Inn

Hotels
•
Best Western
7.5 (421 reviews)
400 Southeast Nye Avenue , Pendleton , US
+1 541-276-2135

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good/convenient location
Breakfast accommodating
Pool (kids enjoyed)
Shuttle/bus to casino
Pet-friendly touches (dog bones)
Some guests reported 'clean & quiet'
Long-term repeat customers (positive loyalty)
Cons:
Unvacuumed/stained carpets and sheet stains
Noisy A/C and exhaust fans
Broken access door and hallway acoustics
In-room maintenance issues (fridge, bedside light, plumbing)
Hot tub out of order
Occasional late-night smoking/parties outside
Perception of poor value for price paid
No elevator for 2nd-floor rooms with large luggage

Categories

Cleanliness
5.5
Mixed to negative. Several reviews report unvacuumed, stained carpets, stains on sheets and debris (blueberries) in rooms and use of masking chemicals; a few guests said rooms were 'clean & quiet', but overall cleanliness issues are repeatedly mentioned.
Service
9.5
Strong positive sentiment. Multiple mentions of extremely friendly, helpful desk staff and accommodating breakfast personnel; staff assisted with room changes and accessible rooms.
Location
9
Consistently positive. Guests repeatedly cite a convenient location, easy access from the interstate and a shuttle/bus to local attractions (casino).
Room Quality
6
Below average. Common complaints include noisy A/C units, broken access doors and poor acoustics, non-working fridges, old/worn carpet, plumbing and exhaust noise, and isolated stains — several guests reported maintenance-related problems.
Amenities
8.5
Generally positive but mixed. Pool and breakfast are appreciated, pet-friendly touches (dog bones) and shuttle service noted; some amenities (hot tub) were out of order and occasional in-room appliance issues reported.
Value for Money
6.5
Slightly below target. A few guests called out paying high rates for rooms in poor condition (example of $268.26 for a problematic stay), though long-term repeat guests remain hopeful about renovations.
Food and Beverage
8.5
Positive. Breakfast and the breakfast attendant received praise for being accommodating; no major negative comments about food quality overall.
Overall Experience
6.5
Mixed to below average. Many guests highlight excellent, friendly staff and a strong location, but recurring cleanliness and room-quality problems (noise, stains, maintenance failures) produced several rough or very negative stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Best Western Pendleton Inn, your perfect retreat in Pendleton!

Luxurious Amenities: Enjoy our hot tub and sun terrace for ultimate relaxation during your stay. Stay connected with free WiFi and take advantage of our business center for all your work needs.

Convenience at Its Best: Benefit from our 24-hour front desk, gym facilities, and free private parking. Need cash? No worries, we have an ATM on-site for your convenience.

Perfect Location: Situated just 8 km from Eastern Oregon Regional Airport, our hotel is easily accessible for all travelers.

Ready to experience comfort and convenience at Best Western Pendleton Inn? Book your stay now!

Important information:

You must contact the property directly to reserve a pet-friendly room. Pet rooms are limited and availability is not guaranteed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PDT

Location

Guest Reviews

7.5
Based on 421 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 6.5
K
Kyle • family_with_children • us
10
Pros:

Staff was very professional and helpful!!! Facility was clean and well maintained.

2026-11-03 • via Nuitee
C
Cliff • couple • us
9
Pros:

Clean & quiet

Cons:

N/A

2026-10-30 • via Nuitee
M
Michael • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-10-21 • via Nuitee
S
Steve • solo_traveller • us
5
There are other hotels in the area if I need to stay in Pendelton again - I'll probably try another
Pros:

The location

Cons:

The broken access door to the south hallway. The acoustics between rooms and the hallway was really bad. The 2AM smoking party just outside the broken door was a little annoying.

2026-10-20 • via Nuitee
M
Mark • couple • us
10
Pros:

Very convenient and friendly staff

Cons:

No complaints

2026-10-20 • via Nuitee
T
Thormahlen • couple • us
10
Pros:

Extremely friendly staff

Cons:

Clean but shows some heavy wear and tear

2026-10-20 • via Nuitee
T
Tami • solo_traveller • us
9
Pros:

Very easy ck in friendly staff good location

Cons:

Little things like fridge not working fixed ourselves

2026-10-12 • via Nuitee
M
Mallory • extended_group • us
5
Just ok
Pros:

Location was good. Breakfast was nice and the breakfast lady was very accommodating.

Cons:

It was pretty dirty there were blueberry’s in our room

2026-10-11 • via Nuitee
M
Marie • couple • us
7
2026-10-11 • via Nuitee
L
Larri • couple • us
10
Pros:

Stayed here off and over the last 30+ years. Looking forward to exterior remodeling.

2026-10-09 • via Nuitee
J
Janice • couple • us
10
2026-10-07 • via Nuitee
S
Sonmore • couple • us
10
Pros:

Location was great a bus came and picked us up and brought us to the casino for the evening

2026-09-08 • via Nuitee
H
Howard • couple • gb
9
Good
Pros:

The team were very helpful when we needed to change rooms for an accessible room.

Cons:

The air conditioning in our room (130) was very noisy but I did report it to reception.

2026-09-03 • via Nuitee
J
Jason • extended_group • us
8
2026-08-31 • via Nuitee
A
Atsushi • family_with_children • us
7
2026-08-25 • via Nuitee
J
jesusfG5735BI • Solo travel
2
Motel HELL!
Pros:

The worst hotel in America. The hotel room was being renovated but didn't find out until the next day. The carpet was old, worn and had chemicals to make it smell better. The A/C sounded like there was construction outside in the parking lot. The bathroom toilet ran all night and the exhaust fan sounded like an airplane. The total cost was $268.26. The reason I didn't go to another motel was that the clerk said there was a convention going on. I had been driving 14 hours and needed a place to sleep.

2026-08-22 • via Tripadvisor
V
vizel • solo_traveller • us
3
Pros:

כלום

Cons:

צוות הקבלה מזגן רועש ולכן לא הפעלנו אותו. במקלחת לא ניתן היה לווסת בין המים. החמים לקרים. שטיחים שלא שאבו אותם ומלאים בכתמים הספות אותו סיפור אמרו לנו שבאוקטובר ישפצו המלון

2026-08-15 • via Nuitee
M
Melissa • solo_traveller • us
5
In the past, Best Westerns have pleasantly surprised us, the this one was an exception. However, the morning staff was
Pros:

The pool was nice for kids after a long drive. The location was easy to get to from the interstate.

Cons:

Our room was on the 2nd floor and there was no elevator, so hauling huge suitcases and items for a week long road trip was not convenient. The hot tub was out of order and one of the turned down queen beds had an obvious suspicious stain on sheet where the turndown highlighted. The room did not look like it was vacuumed, small specks of garbage on the carpet. Bedside light had a short that would sometimes result in one side being turned on and sometimes not. We had to dust a layer of dirt on the shelf by the tv - obvious accumulation. The A/C unit worked, but not well. It was a rough night.

2026-08-13 • via Nuitee
M
Mary Ann • extended_group • us
8
Extremely friendly helpful staff
Pros:

Friendly breakfast man. Desk staff very friendly. Like the dog bones

Cons:

carpet is older

2026-08-12 • via Nuitee
K
Kay • extended_group • us
10
It was great!
2026-08-11 • via Nuitee