SureStay Plus Hotel by Best Western Quanah

The room was not vaccuumed. Long black hair in the bathroom.

The front staff was not friendly. The carpet in the room had oily stains throughout. The air conditioner was noisy and sounded like a freight train. Slight odor when entering the room. The bed linens were clean and smelled good as did the towels and wash cloths. But, the rooms need som upgrading.

Staff and owners are fantastic and friendly.

Ok

Very nice staff, clean and bed was comfortable

Access to water, softer sheets

Booked hotel in wrong town and they were inconsiderate and refused to refund my stay. I will never stay here and give a penny more to such rude hateful people.

Smelly dirty

The hotel smelled like an ashtray and our non smoking room smelled even worse. It was so bad we had to spray our bathroom spray into the filter of the air conditioner.
We stayed for 2 days and only had 2 washcloths and no hand towels. We had to ask at the main desk for more and were reluctantly given a few more. The next day the room and used towels were not picked up.
The hot breakfast was terrible to say the least, powered eggs and a pan with bacon and sausage sitting in grease. The coffee was colored water. They had a few slices of white bread. We had a to eat cereal but we first had to ask for some milk and watery orange juice. The bathtub floor was terribly dirty, see picture.

The bed was very firm but not unpleasantly so and I appreciated the plethora of pillows.

Was able to take a very nice shower and not run out of hot water.

One minor thing - no juice available for breakfast

Overall, very pleased and will stay again when I visit Quanah.

We got a non-smoking room. This room smelled like cigarettes. There were dogs that were barking constantly in a room across from us, it smelled like dog pee in the hall way. I am not sure that the room was vacuumed and the bathroom was NOT clean. There were bugs and cherry pits on the ground in the bathroom. I had to hold my breath when walking in the hallways of the hotels 2nd floor because it smelled so bad of dog pee and cigarettes. Thankfully i had brought a pillow that my husband and I shared, but after we left the hotel the pillow and blanket smelled like cigarettes i guess from being in the room overnight. 10/10 would not recommend. The guy in the morning when checking out asked how my stay was, and i told him the truth. He told me that just that morning they took over management 🙄 i did not take pictures because i wanted to get out of there ASAP and forgot.

My stay was very nice. The staff wss extremely courteous and helpful!

I stayed here on a stop while traveling. The staff were very friendly and professional. I left a bag in the bathroom when I checked out. They called me within 15 minutes to let me know. The only reason I marked “Good” on a couple of things is because it seems to be an older hotel that still needs a little love. This didn’t bother me, though. Overall, I was pleased.

This property is run down, receptionist had to let us in our room the key card machine didn’t work. The room smelled musky and moldy, the A/C made loud noises most of the night. No waffle Maxine at breakfast gravy

Steadily declining and definitely not worth the cost. General deçline in maintenance and housekeeping. Surprised Best Western allows such decline.
Reception was friendly. I had reserved a King on the ground floor. None had been cleaned. Accepted a double. Relatively clean, but carpet needs cleaning. Wide variety of TV stations. Fridge worked. Coffee maker had thick dust on it.
Bathroom: No shower curtain (called front desk who delivered one.) Towels of marginal quality. Hard to pull tub faucet ring to get water to the shower. No grab bars in bath. Fan doesn't exhaust, just makes noise.
Breakfast was basic, but OK. No tongs to get bread. Hot scrambled eggs, sausage, biscuits. OJ in a pitcher.

From the moment we drove up, I knew it was a mistake. The sign was more than weathered and tattered if that is possible. The pictures were deceiving as to what the real aesthetics look like. But we were exhausted from driving and remained hopeful. On check in I asked about the hot tub so I could soak my sore muscles only to find there isn’t one. At that time is when I noticed that the breakfast area was more than small, but checked in anyway. We went to our room only to find that it reeked of marijuana. This is a no smoking motel. The only other room they had to give us was upstairs by the elevator that could only be accessed with a regular long key. We were not given a key to go back-and-forth. We would’ve had to go to the desk to get back in our room. All these were huge red flags for a women traveling with a child. But after 12+ hours of driving, I just wanted to sleep. The bathroom had mold around the shower seams/caulking, but the tub was clean. I pulled back the covers of the bed to find it looked clean except they were rough like sandpaper. So we barricaded the door and went to sleep and text family know exactly where we were. The air was cool but not cold. Needless to say we got up early and left. I do want to add that the poor young man that was on duty that night when we showed up after 9 o’clock did his best to accommodate us considering the situation that he was dealt; as far as trying to find room. He was kind and empathetic to our plight and apologized a lot

The stay was nice. When i arrived i had to wait like because no one was at front desk. I was tired from my long drive and was ready to go in my room.
Also the hotel must be pet friendly and it smelled like dog bad.

Insecure windows. Windows on my bottom floor room had been jimmied

Fast check in

Run down and dated