Best Western Inn & Suites

Hotels
•
Best Western
7.9 (224 reviews)
251 Northeast Goodfellow Street , Ontario , US
+1 541-889-2600

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient/excellent location
Clean rooms reported by many guests
Comfortable beds and quiet rooms
Helpful/friendly staff (especially breakfast staff)
Good breakfast and early fresh coffee
Amenities: pool, hot tub, on-site restaurant, dog-friendly
Cons:
No elevator — difficult with luggage/children
Some rooms outdated: worn beds, falling curtains, carpet issues
Occasional housekeeping problems (hair in tub, missing toiletries)
Room Wi‑Fi issues reported (no signal in some rooms)
Perceived poor value for money by some guests
At least one report of rude front desk staff and key card problems

Categories

Cleanliness
7.6
Mixed signals: many reviewers described rooms as clean and staff found/returned items, but there are isolated reports of dirty carpet, long hair in tub, and missing toiletries indicating inconsistent housekeeping.
Service
7.2
Generally friendly and helpful staff and specifically praised breakfast staff; however there is a notable negative account of a rude check-in attendant and occasional key/card issues that lowered this score.
Location
8.8
Multiple reviewers called the location convenient/excellent (close to freeway, restaurants, gas stations), consistently a strong point for guests.
Room Quality
7
Rooms are often described as spacious and comfortable, but several comments mention outdated/battered rooms, worn beds, falling curtains, small room size for price and need for modernization.
Amenities
8.6
Strong amenity offerings noted: 24/7 pool, hot tub, on-site restaurant, dog-friendly policy and early fresh coffee; these features were repeatedly praised.
Value for Money
6.7
Perceived as below expectation by some guests: a few reviewers called the price ridiculous for outdated or small rooms; others found the stay acceptable, producing an overall below-average value score.
Food and Beverage
8.1
Breakfast received frequent positive mentions (good, got the day off well, helpful breakfast staff) and one reviewer praised the on-site restaurant, though a couple noted limited breakfast offerings.
Overall Experience
9.2
Despite some service and room quality issues, many guests reported quiet nights, comfortable beds, clean rooms, helpful staff and excellent amenities — overall stays were regularly described positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Indulge in Relaxation
Escape to our Ontario, Oregon hotel featuring a 24-hour indoor pool and hot tub, perfect for unwinding after a long day of travel.

Modern Comforts
Experience spacious rooms equipped with a 32-inch flat-screen cable TV with HBO, microwave, fridge, and coffee maker. Stay connected with free Wi-Fi and catch up on work at the convenient work desk.

Delightful Amenities
Savor complimentary freshly baked cookies every evening and start your day right with a delicious hot breakfast.

Book your stay at Best Western Inn & Suites Ontario, ideally located near Snake River and Ontario State Park for a perfect blend of relaxation and adventure.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 224 reviews
Cleanliness: 7.6
Service: 7.2
Location: 8.8
Room Quality: 7
Amenities: 8.6
Value for Money: 6.7
Food and Beverage: 8.1
Overall Experience: 9.2
W
Weakley • family_with_children • us
10
Pros:

Location was great. The rooms were very clean and the staff was great. Breakfast was good, and having fresh coffee available before breakfast hours was wonderful for me.

Cons:

N/A

2026-10-30 • via Nuitee
S
Sims • extended_group • us
10
Staff were friendly, rooms were nice, and breakfast was good.
Pros:

The location was convenient.

2026-10-29 • via Nuitee
D
Donald • couple • us
6
Cons:

The Wi-Fi did not work in our room. I could get Wi-Fi in the lobby, but I could not get it in my room.

2026-10-13 • via Nuitee
R
Robert • solo_traveller • us
3
Pros:

Not much. The location was ok.

Cons:

They need an elevator. What a hassle getting to second floor. The checkin process was not good.
The lady running the check in was rude and not very understanding. She made the elderly lady checking in before us cry. It was soooo sad. That lady needs to be fired. We stayed two days. The second day our key did not work when we came back from our event. We had to walk all the way to the front desk and get it reprogrammed. It was the same check in lady and again she was rude with no apology for the key card problem. That lady should not be in the service industry. Would not stay at this hotel ever again.

2026-10-07 • via Nuitee
J
Joshua • solo_traveller • us
8
2026-09-15 • via Nuitee
D
Denise • extended_group • us
10
2026-08-27 • via Nuitee
D
Deb • couple • us
6
2026-08-24 • via Nuitee
G
Gail • couple • us
7
2026-08-23 • via Nuitee
D
Deborah • solo_traveller • us
10
Best place to stay
Pros:

It was the quietest place I've ever stayed. The bed was very comfortable. The cleaning staff found my hearing aides in the charger which I overlooked when packing and turned them in to management who called me to let me know. That was very thoughtful. Best place to stay!

2026-08-22 • via Nuitee
D
Deborah • extended_group • us
7
Decent stay for an overnight booking
Pros:

Dog-friendly. Clean and comfortable.

Cons:

Creaking of the ceiling when people walking above us in their room. Outside waste bins could use changing more often to prevent odors in the heat.

2026-08-17 • via Nuitee
D
David • couple • us
10
Pros:

Breakfast got us off to a good start.

2026-08-05 • via Nuitee
W
Whipple • solo_traveller • us
1
Expected better from Best Western
Pros:

Motel staff were helpful and very nice. Location is close to freeway access, gas stations, and restaurants. Clean sheets and towels.

Cons:

Price was ridiculous for this battered and outdated room. Curtains were falling off the rods. Bed very uncomfortable. Carpet was dirty. Breakfast offerings were very limited.

2026-08-03 • via Nuitee
R
Rajesh • solo_traveller • us
8
2026-08-02 • via Nuitee
M
Misti • solo_traveller • us
8
2026-07-25 • via Nuitee
M
Mark • solo_traveller • us
8
2026-07-24 • via Nuitee
K
Kate • solo_traveller • us
8
2026-07-22 • via Nuitee
E
Eddy • couple • se
4
Just pool men riktigt dålig frukost
Pros:

Poolen

Cons:

Det finns ingen hiss och det är inte renoverat som det står i beskrivningen

2026-07-20 • via Nuitee
K
Kevin • couple • us
8
2026-07-17 • via Nuitee
J
Jon • family_with_children • us
9
Great stay
Pros:

Everything was great. Beds were comfortable and the room was clean.

2026-07-15 • via Nuitee
C
Christian • couple • fr
9
2026-07-15 • via Nuitee