SureStay Plus Hotel by Best Western Berkeley Springs

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (710 reviews)
1776 Valley Rd , Berkeley Springs , us
+1 304-258-9400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Cleanliness
Friendly service
Good breakfast
Comfortable beds
Quiet location
Cons:
Rude front desk service
Lack of elevator
Noise issues

Categories

Cleanliness
8.2
Most reviews mentioned the hotel as being clean, with some notes about minor issues such as slamming doors.
Service
8.7
Staff was frequently described as friendly and helpful, although there were reports of rude service.
Location
8.6
Many guests appreciated the location and convenience, with several mentioning quiet surroundings.
Room Quality
8.3
Rooms were described as comfortable and spacious, although there were concerns about bathroom issues.
Amenities
8.1
Amenities like breakfast were frequently mentioned as good but lacking certain facilities like an indoor pool.
Value for Money
8.4
The overall value was generally viewed positively, with mixed comments on additional fees.
Food and Beverage
8.5
Breakfast received repeated praise for quality and variety.
Overall Experience
8.4
Overall experiences were positive, with some dissatisfaction regarding senior accommodations and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:43

Property Description

Luxurious Accommodation
SureStay Plus Hotel by Best Western Berkeley Springs offers elegant 3-star accommodation in Berkeley Springs with complimentary WiFi for guests to stay connected.

Delicious Continental Breakfast
Start your day right with a scrumptious continental breakfast served fresh every morning at the hotel.

Convenient Location
Located just a short distance from Winchester and Cumberland, and with easy access to Frederick Municipal Airport, our hotel provides the perfect base for your travels.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Berkeley Springs. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 710 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.6
Room Quality: 8.3
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 8.5
Overall Experience: 8.4
D
Diane • extended_group • us
10
2026-09-02 • via Nuitee
J
Jamie • couple • us
10
Wonderful as always
Pros:

Staff was friendly professional and helpful

Cons:

N/A

2026-08-29 • via Nuitee
S
Samuel • couple • us
10
2026-08-29 • via Nuitee
J
Joette • couple • us
8
Relaxing
Pros:

Nice man view . Nice restaurant on site
Close to IHOP

2026-08-29 • via Nuitee
D
Davis • couple • us
8
2026-08-28 • via Nuitee
D
David • solo_traveller • us
10
Great place.
Pros:

Staff, breakfast and cleanliness.

Cons:

King bed needs center support.

2026-08-28 • via Nuitee
J
Jeremy • family_with_children • us
10
2026-08-24 • via Nuitee
C
Chung • solo_traveller • us
9
2026-08-23 • via Nuitee
D
Debra • couple • us
4
It was very clean they could use more parking the noise factor was just over the top
Pros:

The cleanliness

Cons:

Very noisy could hear people in their rooms and everyone in the hallway with a 1 inch gap underneath the door

2026-08-19 • via Nuitee
T
Trudy • couple • us
9
2026-08-19 • via Nuitee
D
Darin • couple • us
3
Awful
Pros:

Not much of anything.

Cons:

Old. Outdated. Awful TV - analog connections, nothing digital, aspect ratio setting cut-off portions of image, no one at hotel knew what to do to fix. Lots of noise from adjoining rooms. Banging, yelling, kids playing with noise making toys. Sound traveled, could hear personal conversations - not something anyone should hear.

2026-08-18 • via Nuitee
R
Robin • couple • us
8
Good stay
Pros:

Great location i

Cons:

It is an older hotel.
No information in room about breakfast times or tv channels

2026-08-17 • via Nuitee
D
Donna • solo_traveller • us
10
Pros:

I was very impressed, employees were very nice rooms were very nice, and we would definitely book again

2026-08-17 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

It is an older hotel, but the staff were nice and accommodating.

2026-08-15 • via Nuitee
B
Bruce • extended_group • us
10
2026-08-13 • via Nuitee
C
Chris • solo_traveller • us
10
2026-08-09 • via Nuitee
M
Morton • solo_traveller • us
10
2026-08-07 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

I liked the location and people working there. They were very nice and helpful. There's also an excellent restaurant right next door.

Cons:

The room had a bad odor and seemed a bit run down. The pillows also had an odor, but the sheets smelled clean.

2026-08-07 • via Nuitee
D
Daniela • solo_traveller • us
9
Pros:

The property was clean, easily accessible and had everything you might need for a short visit. It was also conveniently situated near grocery stores and fast food restaurants.

Cons:

The only thing that bothered me during my visit was how loud the doors can be, every time a guest got out of their rooms and let the door slam it would wake me up. Nothing the staff can do about this but maybe a sign on the doors for the guests to try to gently close them instead of letting them slam (again, totally the other guests lack of consideration and not the staffs fault).

2026-08-05 • via Nuitee
N
Nataša • family_with_children • si
8
2026-08-04 • via Nuitee