SureStay Plus Hotel by Best Western Berkeley Springs

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (558 reviews)
1776 Valley Rd , Berkeley Springs , US
+1 304-258-9400

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast (eggs, coffee, variety)
Clean rooms and hotel
Convenient/beautiful location
Pet-friendly
Good value for money
Rooms generally well furnished (microwave/mini-fridge in some)
On-site restaurant
Ample parking for many guests
Large rooms reported by some guests
Cons:
No elevator
Boil water advisory reported during some stays
Noise between rooms and hallways
Uncomfortable beds / king bed needs center support
Limited or no in-room microwave in some rooms
Broken shower head holder / shower temperature issues
Hard biscuits at breakfast
Limited parking and minimal lighting in parking/access road
Bugs reported in one bathroom
Stained mattress protector reported
Toilet seat very low for some adults
GPS/address confusing for at least one guest

Categories

Cleanliness
8.8
Multiple reviewers describe the hotel and rooms as very clean and well-kept, though isolated issues were reported (stained mattress protector, stray cats in parking area and a single report of bugs).
Service
8.9
Staff consistently praised as friendly, professional and helpful; several mentions of good handling of situations and welcoming service justify a high score.
Location
8.9
Location is frequently called convenient, close to parks and attractions with nice views; minor issues noted (an address/GPS problem and limited lighting on access road) but overall very positive.
Room Quality
7.2
Rooms are generally clean and adequately furnished, but multiple guests noted problems: uncomfortable beds (king needing center support), low toilet height, broken shower head holder, occasional noise and a stained mattress protector.
Amenities
7.8
Breakfast and basic amenities (microwave/mini-fridge in some rooms, on-site restaurant) are present, but guests noted no elevator, limited in-room microwaves, small breakfast area, parking limitations and boil-water advisories at times.
Value for Money
8.8
Multiple comments state the hotel is a good value or 'worth the money' for short stays and weekend trips; minor shortcomings slightly temper the score.
Food and Beverage
8.2
Breakfast is repeatedly described as good (eggs, coffee, variety), though some items (biscuits) were reported as hard and guests wished for more fruit; overall positive but not flawless.
Overall Experience
8.6
Overall guest experience is favorable—comfortable, friendly and clean with many repeat guests and return intentions—tempered by noise, occasional maintenance and the boil-water incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Accommodation
SureStay Plus Hotel by Best Western Berkeley Springs offers elegant 3-star accommodation in Berkeley Springs with complimentary WiFi for guests to stay connected.

Delicious Continental Breakfast
Start your day right with a scrumptious continental breakfast served fresh every morning at the hotel.

Convenient Location
Located just a short distance from Winchester and Cumberland, and with easy access to Frederick Municipal Airport, our hotel provides the perfect base for your travels.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Berkeley Springs. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 558 reviews
Cleanliness: 8.8
Service: 8.9
Location: 8.9
Room Quality: 7.2
Amenities: 7.8
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.6
M
Margaret A • family_with_children • us
9
2026-11-04 • via Nuitee
A
Arthur • couple • us
8
Nice motel some things could be improved.
Pros:

Breakfast was good, but biscuits were very hard. The staff was great.

Cons:

The address did not work in our gps. We had to stop and ask for directions. The handicap room was at the end of the hall, which made it difficult to get to. The shower head holder was broken.

2026-10-30 • via Nuitee
A
Ana Glória Lucas • couple • pt
9
2026-10-30 • via Nuitee
D
Daniel • couple • us
9
Very good
Pros:

good

Cons:

butter

2026-10-29 • via Nuitee
T
Tracey • couple • us
10
Will definitely be back. We will actually be there this weekend :)
Pros:

breakfast was good.

Cons:

Water in shower could have been hotter. It was just warm.

2026-10-28 • via Nuitee
P
Patterson • family_with_children • us
8
2026-10-27 • via Nuitee
E
Elizabeth • solo_traveller • us
10
It was an comfortable, friendly, clean and enjoyable experience at the hotel.
Pros:

Breakfast had a good variety of food.

Cons:

There wasn't an elevator.

2026-10-26 • via Nuitee
Z
zhao • family_with_children • us
8
2026-10-25 • via Nuitee
M
Michelle • family_with_children • us
9
2026-10-20 • via Nuitee
M
Marjorie • solo_traveller • us
9
2026-10-19 • via Nuitee
J
Jason • couple • us
10
Very Nice Stay
Pros:

Nice Place and friendly staff

2026-10-19 • via Nuitee
M
mary • couple • us
9
Great value
Pros:

Location was fantastic as did not need to deal with Apple Butter Festival traffic. Short drive to visit Cacapon State Park. Breakfast included eggs which is not often part of a motel breakfast. Staff was very friendly. Basic motel style but met all our needs for a weekend stay.

2026-10-19 • via Nuitee
G
Gregg • couple • us
5
Older hotel with good breakfast. If you are looking for a place to sleep for a night or two on your way somewhere else,
Pros:

Clean, decorated for the season, good breakfast.

Cons:

Very dark, minimal lighting on the road leading up to the parking lot and then minimal lighting in the parking lot. Lots of stray cats running around the parking lot. No elevator. Mattress protector was stained. Water main break caused a boil water advisory so we couldn’t use the water for brushing teeth, coffee, etc. Had to go buy our own bottled water. Didn’t feel comfortable eating at any of the local restaurants during this time just to be on the safe side.

2026-10-19 • via Nuitee
N
Nick • solo_traveller • us
10
Great place to stay - easy access to all the town has to offer.
Pros:

Great location with plenty of parking. Rooms were large and properly furnished with microwave and mini-fridge. Bed was clean and comfortable. I would easily stay there again. Breakfast was adequate to start the day; scrambled eggs, omelettes (likely frozen) bagels, cereal, juice, coffee, biscuits.

2026-10-19 • via Nuitee
C
Christopher • solo_traveller • us
9
Pros:

Very good breakfast. Fruits would have been nice.

Cons:

The staff did a great job handling situation but town was on boil water conditions.

2026-10-19 • via Nuitee
J
Jessica • family_with_children • us
10
Pros:

The hotel was very clean and welcoming. All staff was very nice and helpful with any questions. I love that they allow well-mannered pets as we always travel with our dog.

Cons:

The only thing we missed was a microwave in our room but I guess we could have used the one down stairs if needed.

2026-10-19 • via Nuitee
C
Coffee • solo_traveller • us
7
Pros:

Location was beautiful view this morning. Employees were friendly and helpful

Cons:

Toilet was kiddy size ...so low to floor and an adult bottom didn't fit comfortably.

2026-10-15 • via Nuitee
W
Wanchat • couple • us
9
The female receptionist was super nice and welcoming
2026-10-15 • via Nuitee
C
Cheryl • extended_group • us
10
2026-10-11 • via Nuitee
G
Grogg • solo_traveller • us
9
2026-10-08 • via Nuitee