SureStay Plus Hotel by Best Western Berkeley Springs

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (633 reviews)
1776 Valley Rd , Berkeley Springs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Heated pool
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Good breakfast
Comfortable beds
Quiet location
Cons:
Rude front desk service
Lack of elevator
Noise issues

Categories

Cleanliness
8.2
Most reviews mentioned the hotel as being clean, with some notes about minor issues such as slamming doors.
Service
8.7
Staff was frequently described as friendly and helpful, although there were reports of rude service.
Location
8.6
Many guests appreciated the location and convenience, with several mentioning quiet surroundings.
Room Quality
8.3
Rooms were described as comfortable and spacious, although there were concerns about bathroom issues.
Amenities
8.1
Amenities like breakfast were frequently mentioned as good but lacking certain facilities like an indoor pool.
Value for Money
8.4
The overall value was generally viewed positively, with mixed comments on additional fees.
Food and Beverage
8.5
Breakfast received repeated praise for quality and variety.
Overall Experience
8.4
Overall experiences were positive, with some dissatisfaction regarding senior accommodations and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:43

Property Description

Luxurious Accommodation
SureStay Plus Hotel by Best Western Berkeley Springs offers elegant 3-star accommodation in Berkeley Springs with complimentary WiFi for guests to stay connected.

Delicious Continental Breakfast
Start your day right with a scrumptious continental breakfast served fresh every morning at the hotel.

Convenient Location
Located just a short distance from Winchester and Cumberland, and with easy access to Frederick Municipal Airport, our hotel provides the perfect base for your travels.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Berkeley Springs. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 633 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.6
Room Quality: 8.3
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 8.5
Overall Experience: 8.4
F
Flora • solo_traveller • us
10
2026-05-08 • via Nuitee
P
Patrizio • solo_traveller • it
10
Stupendo
Pros:

Semplice ma tutto perfetto

Cons:

Nulla

2026-05-08 • via Nuitee
L
Lauri • solo_traveller • us
8
2026-05-05 • via Nuitee
K
Koch • solo_traveller • us
9
60th birthday
Pros:

Clean, quiet, good breakfast.

Cons:

Nothing

2026-05-04 • via Nuitee
C
Church • solo_traveller • us
9
2026-05-01 • via Nuitee
J
James • solo_traveller • us
10
Quiet, comfortable and cozy
Pros:

Quiet and comfortable

Cons:

Everything was grwat

2026-04-26 • via Nuitee
S
stephen • couple • us
10
i would return again
Pros:

goodi

2026-04-26 • via Nuitee
T
Tim • solo_traveller • us
10
Pros:

Everything about this hotel

Cons:

Signage to find hotel .poorly marked at entrance to hotel driveway to

2026-04-23 • via Nuitee
L
laura • solo_traveller • us
9
Convenient comfy Berkeley Springs option
Pros:

Clean, quiet, comfortable

Cons:

Nothing

2026-04-19 • via Nuitee
R
Robert • couple • us
8
2026-04-19 • via Nuitee
C
Colleen • couple • us
10
2026-04-18 • via Nuitee
T
Tatyana • extended_group • us
9
2026-04-13 • via Nuitee
H
Harvey • couple • us
4
Satisfied a need.
Pros:

Close to venue. Breakfast was decent.

Cons:

Ants all over first room. Had to be moved. A little musty.

2026-04-08 • via Nuitee
K
Karen • couple • us
10
2026-04-08 • via Nuitee
T
Tammy • couple • us
10
2026-04-08 • via Nuitee
F
Feras • family_with_children • us
8
2026-04-07 • via Nuitee
B
Bill • couple • us
8
Pros:

Very clean and nice staff.

Cons:

The heater in our room was loud enough to wake the dead. Couldn’t sleep because of the noise.

2026-03-21 • via Nuitee
W
Wells • couple • us
8
2026-03-17 • via Nuitee
M
Melissa • family_with_children • us
10
Pros:

The room was very clean and the bed was comfortable. The hotel is in a great location with many options for food nearby.

2026-03-10 • via Nuitee
R
Robert • couple • us
7
Met many of the staff they were all just wonderful very pleasant and helpful all around good people
Pros:

Breakfast was fresh but only fair

Cons:

Them taking a $50 deposit out of my credit card and not returning it yet

2026-03-01 • via Nuitee