Best Western Troy Inn

Hotels
•
Best Western
7.6 (439 reviews)
100 Hunters Mountain Pkwy , Troy , US
+1 334-566-1585

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/adequate breakfast (for some guests)
Quiet
Clean exterior and pool area
Convenient location
Night staff described as sweet and accommodating
Fair/competitive price
Cons:
Severe cleanliness issues (blood, hair, sticky carpet, odors)
Broken/uncomfortable beds/mattresses
Inconsistent or poor housekeeping (no towels/TP delivered)
Unprofessional management and billing surprises
Limited/low-quality breakfast at times
Dated hotel/facilities

Categories

Cleanliness
4
Multiple reviews report filthy rooms: blood on toilet, hair in tub, sticky/wet carpet, strong odors and inconsistent housekeeping—clear negative sentiment.
Service
7.5
Mixed: night staff described as sweet and accommodating, but front desk/management handled issues poorly (unprofessional, billing surprises, slow/no room service).
Location
10
Consistently noted as very convenient and close to work/needed destinations; straightforward positive sentiment on location.
Room Quality
5
Several reports of broken or uncomfortable beds/mattresses, dated rooms and odors—room quality is below average.
Amenities
9
Pool area and outside upkeep received positive mentions (pool area clean); limited but present amenities—generally favorable sentiment for common amenities.
Value for Money
9.5
Multiple guests called the price fair or acceptable for a one-night stay; despite issues, several reviewers found the price reasonable.
Food and Beverage
8
Breakfast described variably as "good" by some but limited or low-quality by others (few muffins/overcooked sausage). Overall slightly positive but inconsistent.
Overall Experience
7.8
Mixed overall: some clean, quiet, convenient stays and helpful staff; other stays report severe cleanliness and management problems—resulting in an average mixed experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Relax in contemporary rooms featuring a 32-inch flat-screen TV, mini-fridge, and coffee maker.

Leisure Facilities: Take a dip in the indoor pool or stay active at the 24-hour fitness center.

Convenient Location: Explore nearby attractions like Trojan Oaks Golf Course and Troy University.

Experience the perfect blend of relaxation and adventure at Best Western Troy Inn. Book now for an unforgettable stay!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 439 reviews
Cleanliness: 4
Service: 7.5
Location: 10
Room Quality: 5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 7.8
M
Monique • couple • us
8
2026-11-02 • via Nuitee
M
Mark • couple • us
5
We will not stay again.
Pros:

The breakfast was good.

Cons:

The mattress in 224 was completely broke down on one side to the point it was protruding on the right side. I do not believe this was not known. The hotel was nowhere near full. Of all the rooms in this hotel, surely there was one that the mattress wasn't broke down.

2026-10-29 • via Nuitee
S
Sherrye • couple • us
9
Nice clean place to stay have been there several times and will go back
Pros:

Quiet and safe

Cons:

Nothing

2026-10-28 • via Nuitee
A
Ashley • family_with_children • us
10
2026-10-26 • via Nuitee
J
Jessica • couple • us
1
All this to say, avoid this place at all costs!!!!!
Pros:

The outside was kept up, pool area was clean(but pool was too cold) the ladies who worked at night was both so sweet and accommodating.
That’s really it!!!

Cons:

The rooms are absolutely disgusting. The first room we were put in on the first floor had a horrible odor to it. Upon inspecting it before we unpacked there was blood on the toilet seat hair in the tub the door handle on the bathroom(attaching pictures)was absolutely filthy. The carpet in the room was sticky like it got wet and never dried. This is a pet friendly place but this room was not due to pets it was due to lack of cleaning as standards should be applied. We let the front desk know the lady acted like it wasn’t a big deal and moved us to the 2nd floor, that room still had the horrible odor but doable. The ac was broke no towels, we had to go out and buy a fan just to be able to sleep. To get towels and toilet paper we had to take them off the cleaners carts. We asked for our room to be serviced(just a little vaccum and refill things such as toilet paper,trash bags, towels ect) was told it would be latter because they had a lot of rooms to do. Latter never came. Again had to take what we needed off the carts. This place is the worst i have ever stayed at!!!!!!
On top of the filthy environment the management was very unprofessional. Was never told about changing rates when asked to stay another night due to we was evacuating due to the hurricane, we had no power at home and couldn’t even get to our home because of the damage. We asked to extend our stay was told one price we agreed upon the said price for that night, we ended up staying another night and was never informed the price was going up. We were called by the front desk to address the card on file wouldn’t go through for over $300(because we didn’t have it we spent everything to keep our children and pets safe and only expected to pay a certain amount), the management was very rude and unprofessional. She made assumptions on how successful my children were she has no idea who my children are nor does she have an idea who I am.

2026-10-21 • via Nuitee
D
Donald • couple • us
10
Clean and quiet
Pros:

Clean rooms and quiet for sleeping, I stay here often because of my job. It’s close to the company I work for and the people are really nice here.

2026-10-16 • via Nuitee
D
Donald • couple • us
10
Pros:

Clean and quiet

2026-10-16 • via Nuitee
E
Elaine • couple • us
10
Great location
Pros:

Very convenient where we needed to be

Cons:

Nothing

2026-10-14 • via Nuitee
S
Shareka • couple • us
5
Pros:

It was good everything but the bed

Cons:

The bed was very uncomfortable

2026-10-14 • via Nuitee
M
Marisol • solo_traveller • us
10
Pros:

The location

2026-10-13 • via Nuitee
H
Heidie • couple • us
5
It was an ok stay in an ok hotel with an ok price for one night.
Pros:

Bed was comfortable
The front easily changed our room when asked.
Breakfast was ok
Price was pretty fair

Cons:

First eat room smelled horrible
Hotel was very dated.

2026-10-12 • via Nuitee
J
Jalen • couple • us
1
Pros:

The was nothing available for breakfast other than a couple muffins and some over cooked sausage

Cons:

The room felt so dirty I didn’t want to take off my shoes

2026-10-12 • via Nuitee
H
Hughuley • solo_traveller • us
8
2026-09-19 • via Nuitee
R
Regenia • family_with_children • us
9
The stay was great.
Pros:

The breakfast was good but needs some grits and bacon. The location was good as well.

Cons:

Nothing.

2026-09-13 • via Nuitee
K
Kelvin • couple • us
7
2026-09-09 • via Nuitee
P
Pernell • solo_traveller • us
10
2026-09-01 • via Nuitee
3
339jamesrs • Family
10
good
Pros:

all good in troy al. at Best Western

2026-08-12 • via Tripadvisor
J
jessicak71 • Family • Miller Place, Long Island, New York
2
Horrible customer service
Pros:

I stayed at the Best Western Troy Inn in Troy, Alabama, from August 7–9 and was extremely disappointed with the experience.

When we arrived, the hotel appeared nearly empty, yet the front desk attendant seemed bothered by having to check us in and was neither welcoming nor helpful.

Upon entering our room, we immediately noticed several issues. The door handle and lock were not functioning properly, causing concerns about the security of our belongings. The room also had a strong stale, musty odor, and the toilet ran continuously. Overall, the room felt run-down and in need of significant maintenance.

Within an hour of checking in, I returned to the front desk and requested a different room. I explained my concerns, especially regarding the broken lock. I was told the hotel was sold out, despite the parking lot appearing nearly empty. The only solution offered was to have someone look at the toilet.

Later, we requested additional pillows and were told none were available. We ultimately had to leave the hotel and purchase pillows ourselves, something I have never had to do at any other hotel.

At checkout, I spoke with the morning front desk attendant about the condition of the room and the rude, dismissive, and condescending attitude of the employee I had dealt with the previous evening. She apologized for our experience, but the issues had already significantly impacted our stay.

As a travel advisor, I regularly recommend hotels and accommodations to my clients. Based on this experience, I cannot recommend this property and will be directing clients to alternative options in the Troy area. I also have a reservation for October 23 that I will be canceling.

The combination of poor room condition, security concerns, lack of basic amenities, and unprofessional customer service made this one of the most disappointing hotel stays I have experienced.

2026-08-12 • via Tripadvisor
C
Courtney • couple • us
5
Good area for Troy Alabama
Pros:

The location was great for where we needed to be for family gatherings.

Cons:

The hotel advertises itself as dog-friendly, but that wasn’t our experience. Every time my husband and I came through the lobby, we received complaints about our dogs and were told we couldn’t leave them in the room—they had to come with us anytime we left. That made it difficult to enjoy our stay or go anywhere without bringing them along.

It was also very noisy throughout the night, with guests repeatedly slamming doors, making it hard to get a good night’s sleep.

In addition, one of the kitchen staff members was quite rude. She repeatedly snapped her fingers at guests to hurry them along, which came across as disrespectful and unprofessional.

2026-08-06 • via Nuitee
M
Mast • solo_traveller • us
8
Pros:

Room was clean.

Cons:

Can't think of anything

2026-08-02 • via Nuitee