Best Western Troy Inn

Hotels
•
Best Western
7.8 (529 reviews)
100 Hunters Mountain Pkwy , Troy , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Musty smell
Room size
Limited breakfast options

Categories

Cleanliness
7.31
Several mentions of musty smell and carpet issues affected overall cleanliness perception.
Service
8.58
Staff received positive remarks for being friendly and helpful.
Location
8.62
Many reviews highlighted the convenient and good location.
Room Quality
7.07
Some rooms had issues such as musty smell and small size reported.
Amenities
7.6
Breakfast and parking were average but some amenities were lacking.
Value for Money
8.06
Considered good by many but some found additional charges unreasonable.
Food and Beverage
7.61
Breakfast quality varied, with suggestions for improvement noted.
Overall Experience
7.58
Generally positive, though some guests had specific complaints affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 07:13

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Relax in contemporary rooms featuring a 32-inch flat-screen TV, mini-fridge, and coffee maker.

Leisure Facilities: Take a dip in the indoor pool or stay active at the 24-hour fitness center.

Convenient Location: Explore nearby attractions like Trojan Oaks Golf Course and Troy University.

Experience the perfect blend of relaxation and adventure at Best Western Troy Inn. Book now for an unforgettable stay!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 529 reviews
Cleanliness: 7.31
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 7.58
L
Lizabeth • couple • us
10
The area was very pleasant, Location was perfect, everything was exceptionally clean, the bed was the perfect level of c
Pros:

It was the perfect location Midway on our journey, very clean, and comfort was the max!

Cons:

What’s not to like?

2026-04-27 • via Nuitee
A
Arthur • couple • us
7
Pleasant and peaceful.
Pros:

Mattress and pillows very comfortable. Staff very nice.

Cons:

Having separate fan/light in bathroom would be nice so could turn on light without waking partner. It would be good for housekeeping to occasionally run crevice tool around carpet edges.

2026-04-25 • via Nuitee
L
LaVonne • couple • us
7
2026-04-23 • via Nuitee
K
Kristy • couple • us
10
We stayed here for Parents Weekend to visit our daughter and it was perfect! So clean and comfortable! Great breakfast!!
Pros:

Very clean and comfortable!

2026-04-19 • via Nuitee
C
Carter • solo_traveller • us
7
Pros:

;Clean and easy to get too.

Cons:

Road traffic noise made it difficult to sleep.

2026-04-17 • via Nuitee
L
Lauri • couple • us
8
Pros:

Convenience

Cons:

Could use some things repaired or replaced

2026-04-16 • via Nuitee
K
Kyle • couple • us
8
Not perfection but adequate for our needs.
Pros:

Breakfast was okay, but they ran out of butter! Isn't that a staple in most kitchens? The facility was clean and the food was satisfactory.

Cons:

Be a better planner with staples! Also, the sink in our room has no way to stopper the sink! Sort of wasted water simply trying to shave! The clerk who checked us in on Tuesday, April 7th had zero personality and hardly acknowledged me. She needs to work on public relations skills if she intends to be a good employee!

2026-04-10 • via Nuitee
F
Frank • family_with_children • us
7
Pros:

Comfortable & clean

Cons:

Property could use some upgrades.

2026-04-07 • via Nuitee
A
Antonio • solo_traveller • us
10
2026-04-04 • via Nuitee
M
Mcclure • family_with_children • us
4
Nothing special
Pros:

Staff was it

2026-03-29 • via Nuitee
Y
Yolanda • family_with_children • us
2
Pros:

Very Clean

Cons:

Staff was horrible, the manager should not be there she doesn't know how to talk to guests. She was very disrespectful to me telling me not to talk to housekeeping, but who else do I get more towels from just a very bad experience? I'll probably never book with Best Western of Troy again. i refuse to be treated the way I was during this visit. I won't ever forget about this experience

2026-03-19 • via Nuitee
A
Andrea • couple • us
10
Can’t wait to stay again
Pros:

The staff was very nice and welcoming. The beds were sooo comfy, and the breakfast was wonderful!

Cons:

Nothing! It was great!

2026-03-04 • via Nuitee
P
Pamela • solo_traveller • us
7
Not bad for the price.
Pros:

Good value.

Cons:

No counter space in bathroom.

2026-03-03 • via Nuitee
J
Jeanne • couple • us
6
We were wary from a long drive and happy to have an easy check-in and everything we needed in a cle.
Pros:

Usual breakfast choices. Appreciated the cleanliness. The attendant was friendly and helpful. There is a need for an added coffee maker-there was always a few waiting in line for coffee.

Cons:

The facility could use some updating. Beds were comfortable but could have been upgraded.

2026-02-25 • via Nuitee
J
jennifermS7989IR • Business
10
I highly recommend Troy Best Western when visiting Troy University for a great overall experience.
Pros:

Great place to stay! Clean and customer service is the best in Troy. Mitzy and staff are always so polite and helpful. Conveniently located near restaurants and minutes to Troy University.

2026-02-15 • via Tripadvisor
J
Jason • couple • us
8
Very comfortable and convenient.
Pros:

The lady at the front desk was amazing and got us taken care of quickly, the air conditioner would not go up in temp and switched us out quickly.

Breakfast was good had a great selection.

Cons:

Had a lot of lady bugs in the room and the shower ran out of hot water in 3 mins. Price was about inflated due to things around the area going on.

2026-02-08 • via Nuitee
A
Allison • couple • us
10
2026-02-08 • via Nuitee
S
Sanders • family_with_children • us
7
Overall, the stay was somewhat decent, to a certain extent & the staff workers seemed nice.
Pros:

The breakfast was okay, but there was only 1 type of breakfast meat on the bar & that was patty sausages & they were too greasy!

Cons:

All 3 days that Me & My daughter lodged in Room 208, we had to deal with Lady bugs flying & hulvering around us & all on the walls & ceilings! They seem to have came from the window area, in some type of way. That was very uncomfortable & aggravating for us to deal with daily! Every time we killed some of them, more would keep appearing & we discovered that a lot of dead ones was already on the floor area, close to the window & central heat & air unit as well, on the first night we lodged in the room! & The reason why we didn't report the problem to the people working at the front desk, is cause we felt like nothing could be done.

2026-01-26 • via Nuitee
J
Juliana • couple • br
9
2026-01-24 • via Nuitee
J
Jessie • couple • us
8
We had a great stay here! The staff was absolutely amazing and our room was very clean and very quiet. I only gave an 8
Pros:

the staff and the cleanliness of the hotel

Cons:

The pillows

2026-01-21 • via Nuitee