Best Western Johnson City Inn

Extremely helpful staff. Clean rooms with comfortable beds. Right on Highway 290.

Old carpet and roaches

Clean room and breakfast area. The king bed was very comfortable and the room looked recently updated. BUT the breakfast food seemed old (we ate at 8:30)—the waffle batter was brownish and cooked up kind of “gummy.” The cereal was definitely old and the milk in the fridge was just about to turn bad. OJ had a weird aftertaste. I don’t think we’d stay here again.

Priced right

Stiff, rough bedding. Overall, hotel room was in good condition. The daily rate was that of a nice downtown hotel.This clearly did not meet that expectation. If you can get a rate under a hundred bucks, then it might be a good option. It does have a quaint outside area..

Easy check in, clean room, nice staff. My only issue was the bathroom shower head was broken and the shower door leaked water onto floor. Overall a very convenient location to park and very easy to find.

The first room we were assigned had a horrible stench, like decomposition, they agreed to switch rooms immediately but, the second room had one lamp that didn’t work, the clock radio didn’t work, the phone didn’t work, and there were weird flying bugs in the shower. The sink was also peeling, like someone attempted to paint it and it’s all coming off. The breakfast buffet was terrible and there was a colony of feral cats living at the hotel. The staff was friendly but, no way am I going back

We were looking for a hotel, but we got a motel so we felt a little deceived. And the pics made it look like it was worth what we thought what we had in mind.

Hotel was cute and western-y and had character, but it just felt a little older and a bit run down. Driveway/parking not very clean. My room was so dark.

Need weather stripping for the exterior doors to prevent critters from entering the room. The light switch in the bathroom is becoming detached. After a day of visiting the area, I arrived at my room at 4pm and my room was not picked up or cleaned.
On Sunday, August 31st, at 9:00am, there was no breakfast and the tables were dirty. Everyone who was at the dining area had to wait for food to be cooked and served. I wiped down my own table for my family to eat. This hotel may be labeled as a Best Western, but clearly it was once a different hotel that was bought out by Best Western. BW needs to renovate the hotel rooms, especially the bathrooms. Not sure if you're short on staff, but it appears that the cleaning team are cleaning all day. Also, the day of check out, as I pulled up the comforter from the bed to check if there was anything under the bed. I saw an open condom wrapper.

The room was fine other than a burnt out lightbulb but my biggest complaint was that the pool was filthy and full of bugs

Overall good stay. Room outdated, bed wasn’t comfortable.

The staff were so wonderful and accomodating. They made sure one of my valuable belongings that I had left at the hotel was returned to me. They were kind, gracious, and very hospitable. I was very impressed, and I will be sure to keep Best Western as my first choice of a hotel stay for the future.

Pictures on website give a false impression of what the property looks like. The smoke detector in the room was damgling from ceiling. The toilet had a hard time flushing. Hotel is old and not in best condition. Personnel was very attentive.

Na

See above.

The staff at the Best Western were very friendly and accommodating to our needs. The hotel itself needs some serious updating. The faucet in the bathtub was just about to fall out of the wall. The room had a very musty smell. Johnson City, TX is a very small town…so I’m not sure what other hotel options there were. I doubt I would ever stay there again.

It was a nice place even though an older hotel. Breakfast was great compared to other hotels been at. All staff were great too.

Excellent Customer Service

Do not recommend. Half of the lights didn’t work in room, paint peeling in tub, stained towels, hair in tub and wall, tub didn’t drain well, left side of tv screen was purple, live bug in my bed, ice machine didn’t work, and last but not least, the cleaning lady opened our door without knocking an hour before checkout. Won’t stay there again.