Best Western Inn & Suites

Hotels
•
Best Western
8.2 (253 reviews)
321 Constitution Drive , Copperas Cove , US
+1 254-518-3363

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Great, central location
Good/free breakfast (waffles noted)
Comfortable, large rooms
Nice/clean pool
Free parking
Free WiFi
Front desk honored room requests (e.g., first-floor)
Cons:
Cleanliness issues (carpets filthy, pool bathrooms dirty, toilets backed up)
Property/rooms feel dated
No in-room coffee maker
Ice machine smelled/tasted stale
Broken USB plugs and some clogged sinks
Laundry machines not reliably working
Privacy/safety concern (front desk shared guest info)
Isolated front-desk hygiene/behavior issue

Categories

Cleanliness
6.5
Multiple guests report issues: carpets looked filthy, pool-area bathrooms were dirty, and general comments that 'cleanliness could use some work' and a backed-up toilet were noted, though some rooms were described as clean.
Service
9.4
Majority of comments praise staff ("amazing", "wonderful", front desk always greeting, friendly staff who honored room requests), but isolated negative incidents include a night desk agent described as unsanitary and a privacy/safety breach where guest information was shared.
Location
9.3
Repeatedly described as 'great' and 'centrally located' close to stores, restaurants and the base; location is a clear strength.
Room Quality
7
Rooms are often described as comfortable and large, but others noted the property is dated or 'old', carpets and fixtures need updating and some plumbing/sink issues were reported.
Amenities
7.2
Positive notes include a nice/clean pool, free parking and free WiFi, but several amenity problems were reported: no coffee maker, ice machine smelled/tasted stale, broken USB plugs, limited working laundry machines, and dirty pool bathrooms.
Value for Money
8.5
Not directly discussed frequently; balanced assessment given decent complimentary offerings (breakfast, parking, WiFi) but offset by cleanliness and dated-room concerns — rated slightly above target to reflect perceived overall value.
Food and Beverage
8.9
Breakfast repeatedly described positively ("yummy", waffles excellent, decent free breakfast), with minor complaints about limited meat choices.
Overall Experience
8.8
Mixed but generally positive: many guests enjoyed staff, location, pool and breakfast, while some had serious concerns (privacy/safety incident, cleanliness issues). Overall leans positive but tempered by those negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Outdoor Pool and 24-Hour Fitness Centre
Experience relaxation and wellness at our Copperas Cove hotel with our refreshing outdoor pool and convenient 24-hour fitness centre. Stay active or unwind by taking a dip in the pool or squeezing in a workout at any time during your stay.

Spacious Rooms and Suites with Modern Amenities
Indulge in comfort in our spacious rooms and suites equipped with free Wi-Fi, a microwave, fridge, and coffee-making facilities. Enjoy your favorite shows on the cable TV with HBO or catch up on work at the desk provided in each contemporary room.

Convenient Location and Nearby Attractions
Located just 9 miles from Killeen-Fort Hood Regional Airport, Best Western Inn and Suites Copperas Cove offers easy access for travelers. Explore nearby attractions like the Mayborn Planetarium & Space Theater and Topsey Exotic Ranch & Park, all within a short drive from the hotel.

Book your stay now at Best Western Inn and Suites Copperas Cove for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ILE

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.2
Based on 253 reviews
Cleanliness: 6.5
Service: 9.4
Location: 9.3
Room Quality: 7
Amenities: 7.2
Value for Money: 8.5
Food and Beverage: 8.9
Overall Experience: 8.8
S
Sha • couple • us
6
It was nice
Pros:

The room’s decor was rather boring and outdated, and the carpets definitely need a thorough professional cleaning. I highly recommend bringing your own slippers or keeping your shoes on while walking around the room.

Cons:

The Best Western was decent, with a great location for dining and shopping. However, the room was outdated, and the TV lacked functional streaming capabilities. The Netflix app was installed but disabled, making it useless. Overall, the property was adequate but fell short of expectations for a Best Western.

2026-11-03 • via Nuitee
S
Stacy • family_with_children • us
10
2026-11-02 • via Nuitee
G
Grace • couple • us
8
2026-10-29 • via Nuitee
B
Brenlee • family_with_children • us
10
Pros:

Staff was amazing

Cons:

Loved it all

2026-10-26 • via Nuitee
B
Brittney • family_with_children • us
7
Pros:

Great location and breakfast was yummy

Cons:

Toilet was backed up

2026-10-19 • via Nuitee
J
Jaxson • couple • us
10
2026-09-18 • via Nuitee
G
Gregory • couple • us
10
Awesome
Pros:

Comfortable clean and wonderful staff

2026-08-04 • via Nuitee
K
Kenneaster • solo_traveller • us
8
Pros:

Location room. Location was great

Cons:

Night time front desk lady was coughing and snotty. She was just yuck. I didnt like that. She was nice but ....yeah

2026-08-04 • via Nuitee
M
Melissa • couple • us
4
Pros:

Old

Cons:

No coffee maker

2026-07-14 • via Nuitee
B
BONNIE • family_with_children • us
8
The lady at front desk always greeting us and the lady that took care of our room was very friendly
Pros:

The pool was nice and clean and my grandkids enjoyed

Cons:

The bathrooms at the pool were so dirty we had to go to the room to go to the bathroom especially with our young grandkids

2026-07-06 • via Nuitee
C
Colleen • couple • us
6
2026-07-05 • via Nuitee
C
Carranza • family_with_children • us
10
2026-06-25 • via Nuitee
C
Carolyn • couple • us
9
2026-06-23 • via Nuitee
J
Jennifer • couple • us
8
2026-06-17 • via Nuitee
C
Colleen • couple • us
3
Pros:

Won't stay again-xery disappointed in my privacy and safety from a syalker. Front desk gave my information to someone.

Cons:

Privacy and Safety issues

2026-06-13 • via Nuitee
R
Ruben • solo_traveller • us
10
2026-06-12 • via Nuitee
S
Saraswathy • solo_traveller • us
5
Comfortable, large rooms, free parking, decent free breakfast.
Pros:

Centrally located to the stores, restaurants and the base.
Free WiFi and free parking.

Cons:

It is a bit dated. The carpets looked filthy and need to be either cleaned or replaced. The rooms need updating. Ice machine needs cleaning as the ice smelled and tasted stale. Need to be more washing machines and dryers ( in working condition), sinks were clogged etc. I think some renovations and replacements are overdue.

2026-06-06 • via Nuitee
D
Darlene • solo_traveller • us
6
Cleanliness could use some work
Pros:

Good. Waffles were excellent.

Cons:

more choice in breakfast meat. more sausage in the gravy.

2026-05-25 • via Nuitee
B
Bartosh • solo_traveller • us
9
Pros:

Nice pool,nice friendly staff,asked for a first floor room and we we got one.

Cons:

Usb plugs weren't working properly..

2026-05-25 • via Nuitee
B
Branham • couple • us
9
Great location, clean, and value price. Nothing fancy but a clean room and friendly staff.
Pros:

Location and price

2026-05-05 • via Nuitee