Best Western River Cities

Hotels
•
Best Western
8.8 (189 reviews)
31 Russell Plaza Dr , Ashland , US
+1 606-326-0357

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast (many guests)
Clean and comfortable rooms (many mentions)
Friendly, accommodating staff
Good location near restaurants and highways
Nice pillows and showers
Cons:
Pool problems (chemical timing, closures)
Occasional cleanliness issues (dirty floors, peeling paint)
Wi‑Fi unusable reported by one guest
Key card deactivation before checkout
Billing/third‑party charge confusion (card charged multiple times)
Construction workers tracking dirt

Categories

Cleanliness
8.3
Overall clean reports (many guests said rooms, showers and breakfast area were very clean) but some specific complaints about dirty floors, peeling paint over shower, and construction workers tracking dirt.
Service
9.2
Service repeatedly praised (friendly receptionists, accommodating clerks, helpful front desk) though a few notes about loud/ pushy cleaning staff and occasional communication issues.
Location
9
Multiple guests noted a great location with restaurants, shopping and easy highway access; location consistently described positively.
Room Quality
8.1
Rooms generally comfortable with good pillows and nice showers, but some issues reported (bathroom needing work, key card problems, occasional dirt and cosmetic wear).
Amenities
8
Breakfast amenities are strong but pool had recurring problems (chemical timing/closure) and one report of unusable Wi‑Fi—mixed amenity experience.
Value for Money
8.7
Many guests felt the stay was worth the cost and praised cleanliness and breakfast; a few found it a little expensive.
Food and Beverage
9.6
Breakfast repeatedly described as fantastic, amazing, best ever and a strong highlight across reviews.
Overall Experience
9.5
Most guests reported very positive stays, praising cleanliness, staff and breakfast, with the main negatives being isolated issues (pool, Wi‑Fi, billing) that dampened but did not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Best Western River Cities!

Luxurious Accommodations: Experience comfort and convenience in every room with air conditioning, flat-screen TVs, and private bathrooms with showers.

Relaxation and Fitness: Unwind by the outdoor pool or stay active at the fitness centre during your stay.

Exceptional Service: Our 24-hour front desk ensures that your needs are met promptly and efficiently.

Book your stay at Best Western River Cities today for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HTS

Location

Guest Reviews

8.8
Based on 189 reviews
Cleanliness: 8.3
Service: 9.2
Location: 9
Room Quality: 8.1
Amenities: 8
Value for Money: 8.7
Food and Beverage: 9.6
Overall Experience: 9.5
R
Rooker • couple • us
8
2026-10-19 • via Nuitee
A
Alice • couple • us
4
Won’t stay there again !
Pros:

Breakfast was good

Cons:

To many construction workers tracking dirt in , Wi-Fi was unusable!

2026-10-12 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-10-08 • via Nuitee
T
Tammy • family_with_children • us
10
It was great
Pros:

Everything was great

2026-09-13 • via Nuitee
B
Barbara • family_with_children • us
8
Great place to stay. Very clean.
Pros:

The location is great. Lots of restaurants and shopping. Close to major highways.

Cons:

There was some peeling paint on the ceiling over the shower.

2026-09-08 • via Nuitee
K
Kenny • couple • us
10
2026-09-03 • via Nuitee
T
Thomas • extended_group • us
10
Pros:

Breakfast was fantastic ......right on time 6am...9 am

2026-08-31 • via Nuitee
N
Nick • solo_traveller • us
10
Pros:

Everything was very clean. Nice rooms, nice showers.

2026-08-30 • via Nuitee
B
Brenda • couple • us
6
2026-08-18 • via Nuitee
M
Moncada • couple • us
10
2026-08-17 • via Nuitee
M
Moncada • couple • us
10
2026-08-17 • via Nuitee
L
Larry • couple • us
1
2026-08-08 • via Nuitee
K
Kim • couple • us
10
We had a reservation at another hotel, got there with no room. This was a much better option!!
Pros:

Great breakfast - lots of hot, fresh options.

2026-08-06 • via Nuitee
J
Jeanetta • solo_traveller • us
8
2026-08-04 • via Nuitee
R
Roger • family_with_children • us
10
2026-08-02 • via Nuitee
M
Megan • solo_traveller • us
10
2026-07-24 • via Nuitee
S
Sandra • solo_traveller • us
6
Nice place.
Pros:

We reserve the room so we could stay in a place with a pool as it was extremely hot. A fun checking in we were told that it wouldn't be open till later they put chemical in it. At 6:00 we got a call from the front desk and they said the pool was open so we went and swam it was wonderful. The next morning we assumed we could get back into the pool before we checked out however the gates were locked and maintenance was called and when we met him at the gate he said that there was too much chemicals put in the pool The prior day so it would be open today, however we had swam in it the night before. Very disappointed and concerned at the same time. The clerks were very nice and accommodating.

Cons:

Pool problems.

2026-07-16 • via Nuitee
D
Dianne • couple • us
8
2026-07-13 • via Nuitee
T
Timothy • solo_traveller • us
9
Pros:

Enjoyed our stay

Cons:

Nothing

2026-07-13 • via Nuitee
D
Donna m Rhea • family_with_children • us
9
Nice
Pros:

Very good service

Cons:

Nothing

2026-07-13 • via Nuitee