Best Western River Cities

Hotels
•
Best Western
8.8 (258 reviews)
31 Russell Plaza Dr , Ashland , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Good breakfast
Cons:
Dirty rooms
Musty odors
Lumpy pillows
Limited breakfast options

Categories

Cleanliness
8.01
Several reviews mentioned dirtiness, musty odors, and issues with housekeeping.
Service
9.48
Many reviews praised the friendly and helpful staff, indicating strong service.
Location
9.52
Multiple reviews highlighted the excellent location, close to restaurants and attractions.
Room Quality
8.97
Generally positive comments regarding room comfort but noted some cleanliness issues.
Amenities
9
Reviews indicated good amenities like coffee makers and microwaves, though breakfast options were mentioned as lacking.
Value for Money
7.96
Some reviews indicated that the price was not justified by the experience.
Food and Beverage
8.51
The breakfast options received mixed feedback with some praising it while others found it lacking.
Overall Experience
8.98
Most reviews were positive but some highlighted specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:22

Property Description

Welcome to Best Western River Cities!

Luxurious Accommodations: Experience comfort and convenience in every room with air conditioning, flat-screen TVs, and private bathrooms with showers.

Relaxation and Fitness: Unwind by the outdoor pool or stay active at the fitness centre during your stay.

Exceptional Service: Our 24-hour front desk ensures that your needs are met promptly and efficiently.

Book your stay at Best Western River Cities today for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Tue, May 19, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HTS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 258 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.97
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
A
Angela • solo_traveller • us
10
2026-04-20 • via Nuitee
A
Anthony • family_with_children • us
10
2026-04-05 • via Nuitee
C
Chadai • family_with_children • us
8
I’d book here again
Pros:

It was clean nice bathroom friendly staff available parking

Cons:

The gym could’ve been better

2026-04-02 • via Nuitee
M
MAGGIE • family_with_children • us
10
My stay was good. Clean. Welcoming staff. Nice breakfast. Good price.
Pros:

I never liked Best Western because they are usually low rated. This one was high quality all the way

Cons:

It was a little far from interstate.

2026-04-02 • via Nuitee
A
Ann • family_with_children • us
10
Will be back!!
Pros:

Location,the staff was the best. Thank you Steve!!

Cons:

Nothing

2026-04-01 • via Nuitee
C
Clemmons • family_with_children • us
10
Pros:

Breakfast, location
The staff was very friendly.

Cons:

Everything was good

2026-03-24 • via Nuitee
M
Martha • couple • us
8
We had a very nice and quiet stay.
Pros:

Location and the facility was clean!

2026-03-03 • via Nuitee
C
Courtney • family_with_children • us
4
Disappointed
Pros:

Location was what we were looking for.

Cons:

Nasty carpet, sticky Linoleum and a cockroach on the telephone.

2026-01-19 • via Nuitee
C
Carolyn • extended_group • us
9
2026-01-19 • via Nuitee
M
Melissa • couple • us
9
Cons:

mattress was uncomfortable

2026-01-19 • via Nuitee
K
Keith • couple • us
9
Nice
2026-01-19 • via Nuitee
D
Daniel • couple • us
10
Comforting and relaxing
Pros:

Clean and well maintained. Staff are very friendly.

Cons:

N/A

2026-01-18 • via Nuitee
G
Georgia • couple • us
10
Great place , quiet , breakfast was great, beds and pillows not too comfortable
Pros:

Clean , great breakfast , friendly staff

Cons:

Beds , pillows

2026-01-02 • via Nuitee
S
Sara • family_with_children • us
6
Not for me.
Pros:

Breakfast, location and clean room.

Cons:

Showers...u can't shave so, instead ur standing outside of the shower using the toilet.

Rooms and corridors are not sound proof. Each night starting at 3am people kept coming and going slamming their doors.

2025-12-25 • via Nuitee
K
Kathleen • family_with_children • us
8
2025-12-25 • via Nuitee
P
Penny • couple • us
10
2025-12-06 • via Nuitee
P
Penny • couple • us
10
2025-12-02 • via Nuitee
Y
Yolanda • couple • us
5
2025-12-02 • via Nuitee
J
Jayda • family_with_children • us
10
2025-11-26 • via Nuitee
V
Vanessa • family_with_children • us
10
Excellent
Pros:

Very clean , quiet . Very friendly and inviting staff , felt comfortable as soon as I walked in.

2025-11-25 • via Nuitee