Best Western River Cities

Hotels
•
Best Western
8.8 (293 reviews)
31 Russell Plaza Dr , Ashland , us
+1 606-326-0357

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Good breakfast
Cons:
Dirty rooms
Musty odors
Lumpy pillows
Limited breakfast options

Categories

Cleanliness
8.01
Several reviews mentioned dirtiness, musty odors, and issues with housekeeping.
Service
9.48
Many reviews praised the friendly and helpful staff, indicating strong service.
Location
9.52
Multiple reviews highlighted the excellent location, close to restaurants and attractions.
Room Quality
8.97
Generally positive comments regarding room comfort but noted some cleanliness issues.
Amenities
9
Reviews indicated good amenities like coffee makers and microwaves, though breakfast options were mentioned as lacking.
Value for Money
7.96
Some reviews indicated that the price was not justified by the experience.
Food and Beverage
8.51
The breakfast options received mixed feedback with some praising it while others found it lacking.
Overall Experience
8.98
Most reviews were positive but some highlighted specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:22

Property Description

Welcome to Best Western River Cities!

Luxurious Accommodations: Experience comfort and convenience in every room with air conditioning, flat-screen TVs, and private bathrooms with showers.

Relaxation and Fitness: Unwind by the outdoor pool or stay active at the fitness centre during your stay.

Exceptional Service: Our 24-hour front desk ensures that your needs are met promptly and efficiently.

Book your stay at Best Western River Cities today for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HTS

Location

Guest Reviews

8.8
Based on 293 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.97
Amenities: 9
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.98
B
Brenda • couple • us
6
2026-08-18 • via Nuitee
M
Moncada • couple • us
10
2026-08-17 • via Nuitee
M
Moncada • couple • us
10
2026-08-17 • via Nuitee
L
Larry • couple • us
1
2026-08-08 • via Nuitee
K
Kim • couple • us
10
We had a reservation at another hotel, got there with no room. This was a much better option!!
Pros:

Great breakfast - lots of hot, fresh options.

2026-08-06 • via Nuitee
J
Jeanetta • solo_traveller • us
8
2026-08-04 • via Nuitee
R
Roger • family_with_children • us
10
2026-08-02 • via Nuitee
M
Megan • solo_traveller • us
10
2026-07-24 • via Nuitee
S
Sandra • solo_traveller • us
6
Nice place.
Pros:

We reserve the room so we could stay in a place with a pool as it was extremely hot. A fun checking in we were told that it wouldn't be open till later they put chemical in it. At 6:00 we got a call from the front desk and they said the pool was open so we went and swam it was wonderful. The next morning we assumed we could get back into the pool before we checked out however the gates were locked and maintenance was called and when we met him at the gate he said that there was too much chemicals put in the pool The prior day so it would be open today, however we had swam in it the night before. Very disappointed and concerned at the same time. The clerks were very nice and accommodating.

Cons:

Pool problems.

2026-07-16 • via Nuitee
D
Dianne • couple • us
8
2026-07-13 • via Nuitee
T
Timothy • solo_traveller • us
9
Pros:

Enjoyed our stay

Cons:

Nothing

2026-07-13 • via Nuitee
D
Donna m Rhea • family_with_children • us
9
Nice
Pros:

Very good service

Cons:

Nothing

2026-07-13 • via Nuitee
T
Tammy • solo_traveller • us
10
2026-07-02 • via Nuitee
S
Shannon • family_with_children • us
10
2026-07-02 • via Nuitee
K
Katie • solo_traveller • us
10
Pros:

Breakfast was amazing. Pool was clean and nice. Romms were clean and comfortable.

Cons:

Our key cards deactivated 30 minutes before check out and had to have them deactivated before we could get our belongings out of our room.

2026-06-29 • via Nuitee
D
Denise • couple • us
10
2026-06-29 • via Nuitee
G
Gary • solo_traveller • us
10
2026-06-27 • via Nuitee
E
Erin • solo_traveller • us
10
2026-06-20 • via Nuitee
P
Paul • solo_traveller • us
10
Great staff. Nice room. Best breakfast ever.
Cons:

Rooms could have been little bit cleaner. Bsthroom needed work big time. Everything else was spot on.

2026-06-18 • via Nuitee
T
Thomas • couple • us
10
Very Much worth the cost
Pros:

Clean convenient

Cons:

Love it all

2026-06-16 • via Nuitee