Best Western Plus Pleasanton Hotel

Hotels
•
Best Western
8.7 (168 reviews)
1917 West Oaklawn Road , Pleasanton , US
+1 830-569-1917

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very clean rooms and bathrooms
Complimentary coffee/24-hour latte station
Ice cream machine on site
Plentiful breakfast
Secure pool area
Convenient location (Walmart, restaurants nearby)
Comfortable, large rooms and ample towels
Cons:
Pillows rated poor by some guests
Curtains transparent — light intrusion from parking lot
Sloping parking lot makes parking difficult
Elevator out of service for at least part of stays
Bottom of pool needs cleaning
Occasional TV syncing issues
Isolated front-desk/customer-service interactions and a handicapped-room booking mix-up
Very tall beds can be inconvenient

Categories

Cleanliness
9.4
Multiple reviewers repeatedly praised very clean rooms and bathrooms, daily housekeeping, and an overall 'extremely clean' impression; a few notes about pool bottom needing cleaning are minor exceptions.
Service
9.3
Staff are frequently described as friendly, helpful and kind; several guests highlighted excellent check-in/check-out and staff resolution of issues, though a few isolated complaints about one front-desk employee and an initial booking oversight were reported.
Location
8.7
Convenient location cited (close to Walmart, restaurants, and event/funeral locations); one comment about a sloping parking lot impacting parking ease and some rooms facing the lot caused light intrusion.
Room Quality
8
Rooms are generally described as comfortable and large, but recurring negatives include very tall beds, poor pillows, transparent curtains letting in light, occasional TV syncing issues, and elevator access problems for upper floors.
Amenities
9
Strong amenity mentions: 24-hour coffee/latte station, complimentary coffee, ice cream machine, secure pool area and ample towels; these extras were repeatedly appreciated by guests.
Value for Money
8.9
Several guests called it a good value, would stay again, and recommended the hotel to others; positives around cleanliness and included amenities support a high value score.
Food and Beverage
8.3
Breakfast described as plentiful but 'just ok' by one guest; complimentary coffee/latte offerings and snacks noted as positives overall.
Overall Experience
8
Many guests described an 'exceptional' or 'very good' stay with repeat visits and recommendations, but service hiccups (booking and a single staff interaction), elevator issues and some room shortcomings lowered the aggregate overall experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxury and Convenience Await at Best Western Plus Pleasanton Hotel

Modern Amenities: Enjoy free WiFi, a flat-screen satellite TV, microwave, and refrigerator in every room.

Relaxation: Unwind by the outdoor swimming pool or cook up a delicious meal using our barbecue facilities.

Convenience: With a 24-hour front desk, free parking, and proximity to Pleasanton Municipal Airport and San Antonio city centre, your stay will be stress-free.

Experience comfort and convenience at Best Western Plus Pleasanton Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 168 reviews
Cleanliness: 9.4
Service: 9.3
Location: 8.7
Room Quality: 8
Amenities: 9
Value for Money: 8.9
Food and Beverage: 8.3
Overall Experience: 8
F
Fernando • solo_traveller • us
9
Was a good stay
2026-11-01 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-10-26 • via Nuitee
J
Justin • solo_traveller • us
10
2026-10-12 • via Nuitee
J
Jim • solo_traveller • us
9
2026-06-13 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-04-20 • via Nuitee
M
Mrs. Lemos • family_with_children • us
10
Pros:

Friendly staff, clean rooms bathrooms , large White towels. Saftey , breakfast, complimentary coffee downstairs, and ice cream machine by ice achine

Cons:

Can't say there was anything I didn't like

2026-04-13 • via Nuitee
D
Damian • couple • us
10
2026-03-26 • via Nuitee
D
Dawn • family_with_children • us
10
good place
Pros:

everything,we will be staying there again

2026-03-18 • via Nuitee
J
Jerome • family_with_children • us
10
2026-01-26 • via Nuitee
D
Dorthy • extended_group • us
10
2026-01-19 • via Nuitee
E
Eloy • couple • us
1
2026-01-19 • via Nuitee
E
Eloy • couple • us
1
2026-01-19 • via Nuitee
N
Nancy • couple • us
8
A good value.
Pros:

Close to where we were attending a funeral.

Cons:

Parking on the sloping lot is a problem.

Why do the beds have to be so tall?

2025-12-07 • via Nuitee
T
Tapia • couple • us
9
2025-12-06 • via Nuitee
D
Dragg • solo_traveller • us
9
Mostly excellent stay
Pros:

Everything was great. Staff was super friendly and helpful.

Cons:

Pillows! Oh how horrible the pillows were. Bring you own pillows and it'll be a perfect stay.

2025-10-13 • via Nuitee
L
Linda • family_with_children • us
10
Pros:

I liked everything!! Staff was great✅
Everything clean!!✅
Walmart super close location and nearby restaurants ✅ came in handy👍

Cons:

Everything was perfect!!✅

2025-10-13 • via Nuitee
B
Benjamin
10
Pros:

Comfortable experience. Nice room. Friendly staff.

2025-10-09 • via Nuitee
D
Dana
10
Pros:

Great for an overnight during long trip.

2025-09-15 • via Nuitee
P
Patricia • family_with_children • us
8
2025-09-13 • via Nuitee
E
Edward
6
Nice and Clean
Pros:

It’s a nice, comfortable place. Very clean. The issue I had was with the customer service. There’s a young lady who works the counter who needs to seriously work on her interpersonal communication skills. Manner’s go a long way

2025-09-07 • via Nuitee