Best Western Palace Inn & Suites

Hotels
•
Best Western
7.8 (119 reviews)
915 Lamesa Highway, Big Spring, Texas, 79720 , Big Spring , US
1-432-264-1500

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Comfy beds
Good overall experience
Cons:
Door hardware issues

Categories

Cleanliness
6.7
Some concerns about room maintenance impacted the overall cleaning perception.
Service
8.2
Standard service quality for this hotel tier.
Location
8.2
Standard quality for this hotel tier.
Room Quality
7.7
Comfortable beds contributed positively to room quality.
Amenities
8.2
Standard quality for this hotel tier.
Value for Money
7.7
Perceived good value based on comfy beds.
Food and Beverage
8.2
Standard quality for this hotel tier.
Overall Experience
7.5
Overall good experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:57

Property Description

Welcome to the Best Western Palace Inn & Suites, where comfort meets convenience in the heart of Big Spring.

Recreational Amenities
Dive into relaxation at our indoor pool and hot tub, or maintain your fitness routine in our well-equipped fitness center. There’s something for everyone to enjoy!

Complimentary Breakfast
Start your day right with our delicious complimentary full breakfast served daily from 6:00 AM to 9:00 AM—fuel up for an exciting day ahead!

Comfortable Accommodations
Our 61 spacious guest rooms come equipped with refrigerators, LCD televisions, and the amenities you need to feel at home. Connect effortlessly with our complimentary Wi-Fi and enjoy the comforts of home during your stay.

Don't miss out on your perfect getaway—reserve your stay at Best Western Palace Inn & Suites today!

Important information:

  • Up to 17 children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAF

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 119 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 7.5
V
Vonda Dunaway • solo_traveller • us
8
2026-05-01 • via Nuitee
C
Carmen • family_with_children • us
10
Excelente
Pros:

Todo está excelente la atención los cuartos limpios el desayuno muy rico variado

Cons:

Lo único malo que cuando vinimos la alberca está en remodelación pero es entendible es para un mejor servicio esperemos que para la próxima visita esté lista :)

2026-04-06 • via Nuitee
G
Guido Corbellini • family_with_children • it
8
2026-03-17 • via Nuitee
K
Kay • couple • us
9
Pros:

Breakfast was good. The bacon on the last day was not enjoyed by my husband or myself. We think it may have been plant based. Not our type of bacon. Other than that, it was good with a good selection.

Cons:

I think that the staff thought since we were staying multiple days, that we didn't need them to come in and empty our trash or replace our towels. The first day we put a Privacy on door handle. But our second day we did not and no one came in to check room:(

2026-03-15 • via Nuitee
A
Alicia or Robert • couple • us
1
1 of the most horrible stays ever!!!
Pros:

Breakfast was good and area was very clean.

Cons:

ROACHES!! They were everywhere in the room! Couldn't sleep all night. They tried to get me a new room but I need 2 beds and they only had 1 bed. Then said we will give you a small discount. That room wasnt worth $10. Paid $100 just to get a restless night killing roaches but the breakfast was good, guess we paid 100 for food. Didnt stay the 2nd night.

2026-03-05 • via Nuitee
J
Janie • couple • us
4
The house keepers are not doing there job there was old stains on end tables the mirror was broke in bathroom
Pros:

Location was very important

Cons:

It was dirty on patio

2026-01-28 • via Nuitee
S
Stockwell • solo_traveller • us
2
Pros:

The staff was very friendly and the room was nice and clean.

Cons:

We stayed for 3 days and two nights and the Wi-Fi did not work the entire time. The main reason we selected Best Western was for the hot tub which was not working. Needed to wash a load of laundry and the washing machine was not working. On Sunday between 6am and 9 am there was not any breakfast prepared. Cereal was put out but there were no bowls. Had to settle for a dry bagel because there was not any cream cheese put out.

2026-01-26 • via Nuitee
T
Thomas • solo_traveller • us
10
Very comfortable stay
Pros:

Breakfast was great. Had a waffle and biscuits and gravy

Cons:

Nothing

2026-01-19 • via Nuitee
S
Sandra • family_with_children • us
4
Cons:

Front desk not to nice.

2026-01-19 • via Nuitee
M
Maricela • solo_traveller • us
3
Not pleasant at all and very disappointing.
Pros:

The facility and staff were wonderful.

Cons:

So many construction workers filled in all the rooms where I was at. They partied loudly until after midnight. I called the front desk 3 times and it seemed that they didn’t care what the clerk told them. I did not get enough rest for my presentation at work in the morning. They need to be in rooms on the other side of the facility vs non construction workers guests. The manager should have came the second time around and placed them somewhere else or asked them to leave.

2026-01-16 • via Nuitee
V
Victoria • couple • us
9
2026-01-05 • via Nuitee
M
Megan • couple • us
9
2026-01-02 • via Nuitee
E
Ellen • solo_traveller • us
8
Nice and convenient
Pros:

Location

2025-12-04 • via Nuitee
D
Deaven • solo_traveller • us
10
2025-10-15 • via Nuitee
J
Jose • family_with_children • us
1
Roach hotel
Cons:

The toilet seat was loose. The walls were dirty in hallways and just felt dirty. Cable tv has about 20 channels total. A cockroach literally came out of the pitcher of milk as I was pouring my kid a cup of milk during breakfast. Staff seemed unbothered when I brought it to their attention even though the cochroach was still on the pitcher as I handed it it to them. They just brought out another pitcher of milk.

2025-10-15 • via Nuitee
K
Kendrick • couple • us
8
2025-10-04 • via Nuitee
O
OCTAVIANO
10
Pros:

Nice

2025-09-12 • via Nuitee
S
Stephen
8
Pros:

Good overall. The door hardware at my room kebt bumping the doorframe, making it hard to open the door or totally close it.

2025-09-07 • via Nuitee
J
Jasmin
10
Pros:

Bed comfy

2025-08-09 • via Nuitee
J
Jasmin
10
Pros:

Good sleeping via comfy beds

2025-08-09 • via Nuitee