Best Western Plus Chateau Inn Sylvan Lake

Hotels
•
Best Western Plus
8.8 (800 reviews)
5027 Lakeshore Drive , Sylvan Lake , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location
Outstanding service from staff
Cons:
Issues with billing mistakes
Inconsistent food quality
Rude breakfast attendant

Categories

Cleanliness
8.44
Most reviews mentioned clean and well-maintained rooms.
Service
9.41
Outstanding reception service and helpful staff but some issues with breakfast staff.
Location
9.45
Convenient location with good access to shops and restaurants.
Room Quality
8.9
Rooms were spacious and comfortable but some dated features.
Amenities
8.43
Some amenities noted as lacking, such as the functioning hot tub jets.
Value for Money
8.89
Good prices mentioned, but some complaints about service reducing value perception.
Food and Beverage
7.94
Mixed feedback about breakfast quality and coffee, impacting overall satisfaction.
Overall Experience
8.91
Generally positive experience with some noted disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:14

Property Description

Charming Townhouse Style Accommodation
Experience the charm of staying in a row of townhouses at the Best Western Plus Chateau Inn. Each room offers a cozy setting with modern amenities including a flat-screen TV, microwave, and refrigerator.

Scenic Views and Convenient Location
Enjoy stunning views of Sylvan Lake and take advantage of the hotel's prime location just a short 5 minutes’ walk from the shore. Explore the town centre with shopping, dining, and entertainment options only a 10 minutes’ walk away.

Delicious Daily Breakfast and Nearby Attractions
Start your day with a complimentary breakfast featuring a variety of options. Plus, with the Wild Rapids Waterslide Park just 2 minutes’ walk from the hotel, fun and excitement are always within reach.

Book your stay at the Best Western Plus – Sylvan Lake now for a memorable and convenient getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 800 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
R
Robert • couple • ca
10
Wonderful stay
Pros:

Great staff and property was relaxing

2026-03-07 • via Nuitee
K
Kim • couple • ca
8
It was almost perfect, the breakfast was on the mediocre side, but better than nothing.
2026-02-22 • via Nuitee
A
AHMED • solo_traveller • ca
8
2026-02-11 • via Nuitee
Y
Yuliia • family_with_children • ca
10
2026-01-20 • via Nuitee
D
Daria • family_with_children • ca
10
Great place to relax, enjoy lake view, swimming pool and hot tub, cozy and totally worry free
Pros:

The lake view from the window was so beautiful and peaceful, it gave totally different impression and experience.

Cons:

The only tiny comment I have that we could feel sharp nails sticking out of the carpet just on the entrance to the bathroom.

2026-01-19 • via Nuitee
K
Kelsey • extended_group • ca
9
Pros:

Was a good price and in a great location

2026-01-19 • via Nuitee
R
Reem • family_with_children • ca
10
2026-01-19 • via Nuitee
W
William • couple • ca
9
Pros:

breakfast was good

Cons:

busy morning needed more help

2026-01-19 • via Nuitee
P
Pamela • family_with_children • ca
9
Agréable
2026-01-19 • via Nuitee
L
Lorna • couple • ca
8
I couldn’t find out if we were eligible for a senior or AMA discount as clerk at front desk was new
Pros:

Some of it was only barely warm (sausage in particular).

Cons:

Hot food

2026-01-19 • via Nuitee
B
Beverly • couple • ca
8
Pros:

Very good!

Cons:

The way they handle the damage deposit. I phoned and they said it will take 3-5 days to receive credit. Why did they put it through to begin with?

2026-01-19 • via Nuitee
T
Teresa • couple • ca
10
Great! We'll be back and will recommend it to othera
Pros:

Delicious!

2026-01-19 • via Nuitee
A
Arthur • solo_traveller • ca
9
2026-01-19 • via Nuitee
K
Karen • family_with_children • ca
8
2026-01-19 • via Nuitee
W
Wesley • extended_group • ca
6
It was overall decent
Pros:

Clean and the parking was good

Cons:

The staff was rather unpleasant

2026-01-19 • via Nuitee
O
Olha • family_with_children • ca
9
Pros:

Everything was great, very clean, comfortable beds, mattress, big TV.The kids were happy to swim in the pool and the hot jacuzzi is super.Incredible view from the window during sunset.Definitely recommend!

2026-01-19 • via Nuitee
L
Lenora • couple • ca
10
Very nice hotel, great walking distance to the lake and downtown shops, restaurants.
Pros:

Close to the lake, clean and comfortable.

2026-01-19 • via Nuitee
K
Kaylene • family_with_children • ca
9
2026-01-19 • via Nuitee
J
James • family_with_children • ca
8
Fine but disappointing at the end. I had to attend the front desk in the evening of departure and th
Pros:

Usual functions we have enjooyed at this hotel continue

Cons:

Staff messed up the departure by billing 3 rooms when it was only 2. They asked one of the guests to pay when the two rooms were already on cards by the person that booked the rooms

2026-01-09 • via Nuitee
P
PAVEL • family_with_children • ca
7
Pros:

Location and reception service

Cons:

Bathroom accessories

2026-01-08 • via Nuitee