Best Western Plus Chateau Inn Sylvan Lake

Hotels
•
Best Western Plus
8.8 (865 reviews)
5027 Lakeshore Drive , Sylvan Lake , ca
+1 403-887-7788

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location
Outstanding service from staff
Cons:
Issues with billing mistakes
Inconsistent food quality
Rude breakfast attendant

Categories

Cleanliness
8.44
Most reviews mentioned clean and well-maintained rooms.
Service
9.41
Outstanding reception service and helpful staff but some issues with breakfast staff.
Location
9.45
Convenient location with good access to shops and restaurants.
Room Quality
8.9
Rooms were spacious and comfortable but some dated features.
Amenities
8.43
Some amenities noted as lacking, such as the functioning hot tub jets.
Value for Money
8.89
Good prices mentioned, but some complaints about service reducing value perception.
Food and Beverage
7.94
Mixed feedback about breakfast quality and coffee, impacting overall satisfaction.
Overall Experience
8.91
Generally positive experience with some noted disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:14

Property Description

Charming Townhouse Style Accommodation
Experience the charm of staying in a row of townhouses at the Best Western Plus Chateau Inn. Each room offers a cozy setting with modern amenities including a flat-screen TV, microwave, and refrigerator.

Scenic Views and Convenient Location
Enjoy stunning views of Sylvan Lake and take advantage of the hotel's prime location just a short 5 minutes’ walk from the shore. Explore the town centre with shopping, dining, and entertainment options only a 10 minutes’ walk away.

Delicious Daily Breakfast and Nearby Attractions
Start your day with a complimentary breakfast featuring a variety of options. Plus, with the Wild Rapids Waterslide Park just 2 minutes’ walk from the hotel, fun and excitement are always within reach.

Book your stay at the Best Western Plus – Sylvan Lake now for a memorable and convenient getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.8
Based on 865 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
B
Bernice • solo_traveller • ca
8
Enjoyable stay
Pros:

Cleanliness of the hotel, friendly helpful staff. The rooms were clean and the beds were very comfortable. Breakfast was very good as well.

I enjoyed my stay very happy.

2026-08-20 • via Nuitee
A
Angelia • couple • ca
8
2026-08-20 • via Nuitee
R
Rhonda • family_with_children • ca
8
2026-08-20 • via Nuitee
L
Lori • couple • ca
9
Great location , walking distance to amenities, restaurants and activities, beach
Pros:

Great location

2026-08-17 • via Nuitee
G
Gary • family_with_children • ca
7
Nice hotel in a good location
Pros:

Great location, decent rooms, friendly staff.

Cons:

Breakfast was average.

2026-08-17 • via Nuitee
S
SUNGWOO • couple • ca
10
Wonderful Hotel in Sylvan lake
Pros:

아침 식사가 맛있었습니다. 그리고 위치가 호수와 가까웠기 때문에 걸어서 충분히 갈 수 있어서 너무 좋았습니다. 조금 일찍 도착했는데 흔쾌히 주차장을 사용하게 해줘서 편했습니다. 숙소에서 호수가 보였기 때문에 멋진 풍경을 감상할 수 있었습니다. 호텔에 위치한 수영장에서 수영을 할 수 있어서 아이들과 함께 방문하기 좋은 숙소였습니다.

Cons:

아침 메뉴가 한정적입니다 (하지만 충분히 아침으로 즐길 수 있습니다). 수영장 오픈이 새벽 6시부터 밤 10시까지인데, 가끔 아침 8시쯤에 청소를 한다고 수영장 이용을 제한합니다. 오픈 전에 청소를 하는 게 좋지 않을까 생각이 들긴 했습니다.

2026-08-11 • via Nuitee
Y
Yan • couple • ca
8
2026-08-10 • via Nuitee
D
David • couple • ca
9
2026-08-08 • via Nuitee
S
Spokp • family_with_children • fi
9
Great location and great breakfast
Pros:

Spent just one night in this hotel and it was great. Had a lovely view of the lake and the sunset. Great breakfast...especially when I could sit outside with my hot drink. The location makes it walkable to the lake.

Cons:

That main road outside the window was a little noisy but it calmed down for the night.

2026-08-08 • via Nuitee
S
Sharon • couple • ca
10
Pros:

Breakfast and staff friendliness

Cons:

Nil

2026-08-08 • via Nuitee
R
Robert • couple • ca
7
Lovely clean hotel. Breakfast quality needs to be improved
Pros:

Clean, close to the lake.

Cons:

Chaotic Breakfast with lots of times when shortage of foods or drinks

2026-08-03 • via Nuitee
M
Mario • family_with_children • ca
8
Good and we hoping next summer we will try to come back
Pros:

My son like golf,beaches,breakfast the surrounding is nice but pool little bit small watching TV flavor network…

Cons:

The pool is small and if busy is crowded

2026-08-02 • via Nuitee
X
Xavier • family_with_children • fr
10
Super Hôtel proche de la plage
Pros:

Lit et oreillers super confortable, chambre spacieuse, petit déjeuner copieux, piscine et jacuzzi ouvert 24h/24h, parking sans supplément. À 2 minutes à pieds de la plage.

Cons:

RAS

2026-08-02 • via Nuitee
D
Deborah • solo_traveller • ca
9
Pros:

I liked our proximity to the beach and restaurants. The continental breakfast was great! Staff were accommodating and friendly. The rooms were clean and the beds were comfy.

Cons:

I didn't like that there was no selection of tea upstairs and no black tea or English breakfast tea anywhere. Some people don't drink coffee.

2026-07-24 • via Nuitee
A
Andra • family_with_children • ca
8
Pros:

The location and the view

2026-07-21 • via Nuitee
H
Halyna • solo_traveller • ua
7
2026-07-21 • via Nuitee
L
Lambert • couple • us
3
Nice room. Bad experience with the fire.
Pros:

We didn't get breakfast. The fire alarm sent us into the street.

Cons:

The fire.

2026-07-19 • via Nuitee
D
Derrick • couple • ca
2
2026-07-19 • via Nuitee
L
Linda • extended_group • ca
9
Overall our stay was very good, and I would definitely return!!
Pros:

Location was great! Breakfast was good, bacon would be better as sausage disagreed with me.

Cons:

We could have done without the laundry room fire and smoke throughout the building

2026-07-18 • via Nuitee
Здольник • solo_traveller • ua
10
2026-07-18 • via Nuitee