Best Western Plus Carrizo Springs Inn & Suites

Nice property close to restaurants. Pretty clean inside.

From the moment I arrived, I felt completely at ease. The atmosphere was warm and inviting, the staff was friendly and genuinely helpful, and my room was spotless and cozy. Every little detail felt thoughtfully considered, making my stay feel more personal than your typical hotel experience.

I especially appreciated how peaceful and comfortable everything was—it felt like a true escape. Whether it was the quiet nights, the comfy bed, or just the overall vibe, I left feeling recharged and already planning my return.

This place is a gem, plain and simple. I’m so glad I gave it a try.

This hotel was infested with bed bugs and filthy. The staff was extremely difficult to deal with in handling this matter and refused a refund when we had to check out. The conditions of this hotel are unacceptable. It is unfortunate as there aren’t many options in this area. Fortunately found a nice Airbnb nearby that could accommodate us.

The Hotel was clean and comfortable but way to expensive for the area. Ridiculous prices!!!!

The breakfast is terrible. The bread is stale the omelets and sausage sticks are scary looking, the put the milk holder in the fridge but don’t have any milk in them, they put out stuff for waffles but no waffle batter, coffee is distrusting, rooms are small and room service comes a day late and won’t leave till you open the door

It was very good next to a convenient store and staff where very nice limited rooms but amazing over all

Staff and manager very helpful and friendly.

M

Nice

Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.

Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am

there are only 3 hotels here in the springs... this and one other are the only ones that are worth staying.. way overpriced for what you get my room had a boroken coffee table that they did not repair.

Broken elevator. Stains all over the room . Awful breakfast .over priced .

There was no water on the first night. But a/c was cold

Good, it was a nice hotel. I enjoyed my stay........

I would recommend checking out other hotels. The bed was comfy and the rooms were decently clean. Other than that, they don't offer much. They seem to have a very lackluster attitude towards there guest and seem more concerned with cost cutting than providing services. I mean their nightly room rate was higher than the Best Western online rate. So, If you are going to stay at this property, definitely book it through Best Western's online page.

Totally a pleasant experience we went because my cousin was put on hospice so not having to worry about our stay was a blessing for all of us for including our small dog and my handicapped brother. Thank you