Impala Hotel in front of the ADO

Hotels
•
Independent
8.2 (161 reviews)
Orizaba No. 650, Col. Zaragoza, Veracruz, VER, 91910 , Veracruz , MX
52-229-9351257

listing image 1
Show all photos

Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Limited amenities
Room issues

Categories

Cleanliness
7.69
Mixed sentiments, with mentions of good cleanliness but some complaints about maintenance.
Service
8.66
Positive remarks about staff being helpful and polite.
Location
8.7
Convenient location with access to various amenities.
Room Quality
7.95
Some complaints about room size and issues with air conditioning.
Amenities
7.18
Limited entertainment options and bad internet connectivity reported.
Value for Money
8.34
Satisfactory value for the price considering the overall rating.
Food and Beverage
8.69
No specific comments but standard offering expected at this tier.
Overall Experience
8.36
General satisfaction with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:08

Property Description

Experience the perfect blend of comfort and convenience at Impala Hotel, ideally situated in the heart of Veracruz.

Modern Amenities
Stay connected with complimentary wireless internet access and enjoy a range of services, from room service to concierge assistance, ensuring a hassle-free experience.

Comfortable Accommodations
Retreat to one of our 86 air-conditioned rooms, equipped with iPod docking stations and LED TVs. Each room ensures relaxation with complimentary bottled water and luxurious toiletries.

Prime Location
Located steps away from popular attractions like the Veracruz Aquarium and Villa del Mar Beach, your adventure begins right outside the door. Enjoy seamless access to cultural hotspots and lively locales.

Don’t miss out on the ultimate hotel stay; book your room at Impala Hotel today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

8.2
Based on 161 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.95
Amenities: 7.18
Value for Money: 8.34
Food and Beverage: 8.69
Overall Experience: 8.36
A
alvaro
10
Pros:

Recomendado

2025-10-11 • via Nuitee
G
Gabriela
10
Pros:

Excelente empleados

2025-10-06 • via Nuitee
F
Francisco • family
10
Pros:

Muy agradable

2025-10-03 • via Nuitee
M
Maria Candelaria
10
Pros:

It’s a great place to stay and everything is convenient near by there are pharmacies, doctors, restaurants, taxis, convenient shops, atm, buses, etc.
very clean and comfortable place I highly recommended it-low prices

2025-09-19 • via Nuitee
J
Jair Oswaldo
10
Pros:

-

2025-09-17 • via Nuitee
L
Luciano • family
10
Pros:

Buen servicio, personal amable habitaciones limpias, buena ubicación

2025-09-08 • via Nuitee
M
Mónica
4
Pros:

No se pudo usar el aire acondicionado porque enfriaba en exceso aún buscando ajustarla, aunque se le subiera el enfriamiento siempre era excesivo. En la televisión sólo se puede ver un par de canales, el servicio de cable es muy limitado.

2025-09-07 • via Nuitee
L
Luciano • family
10
Pros:

*

2025-09-06 • via Nuitee
A
Alvaro
6
Pros:

Esta ves que fui me tocó una habitación del tercer piso y no me gustó ,muy chica ,mucha humedad, el baño muy chiquito, pero en limpieza super bien

2025-09-03 • via Nuitee
J
JUAN
8
Pros:

Muy Bueno

2025-08-29 • via Nuitee
J
José luis • partner
6
Pros:

Mala atención del. Personal de recepción, ademas poca accesibilidad al estacionamiento. Muchos indigentes en su alrededor

2025-08-28 • via Nuitee
I
Israel • friends
6
Pros:

Falta limpieza y mejora mobiliario

2025-08-26 • via Nuitee
G
Gabriela
10
Excelente hotel y precio y limpio
Pros:

Empleados muy educado y siempre con ganas de apoyar dese recepción asta los k limpian los cuartos

2025-08-24 • via Nuitee
B
Baruk
6
Pros:

El Internet muy malo

2025-08-17 • via Nuitee
R
Roque Esteban • family
10
Pros:

Muy cómodas las camas

2025-08-14 • via Nuitee
M
Maria Del Socorro
8
Pros:

Tenía encharcamiento de agua en el lavabo, y la tarja del wc no tenía suficiente agua por lo mismo estaba tapado el wc

2025-08-13 • via Nuitee
J
JESUS
2
El peor hotel en el que me he quedado
Pros:

Un hotel feo a un alto precio.
Las toallas horribles y rasposas, ni una botella de agua. Nada de amenidades en la habitación. No había disponibilidad en el estacionamiento pero eso si, a precio de hotel de lujo.

2025-08-05 • via Nuitee
A
Azucena
8
Pros:

Bueno

2025-08-03 • via Nuitee
A
Angel
10
Pros:

Muy limpia

2025-08-01 • via Nuitee
J
Jorge Pedro
8
Pros:

Muy buena ubicación si te transportas en autobus

2025-08-01 • via Nuitee