The Regency Hotel Hatyai

Hotels
•
Independent
6 (50 reviews)
23 Prachatiphat Road, Hat Yai, Songkhla, 90110 , Hat Yai , TH
66-74353333

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Safe-deposit box at front desk
Free self parking

Review Highlights

Pros:
Great location
Large reception
Friendly staff
Cons:
Maintenance issues
Limited amenities like spa services
Room quality and cleanliness concerns

Categories

Cleanliness
6
Mixed reviews on cleanliness with some guests mentioning maintenance issues and dirty windows.
Service
7.6
Generally friendly staff with some instances of rude behavior reported by guests.
Location
8.8
Highly praised central location near key landmarks and night market.
Room Quality
5.7
Guests reported various room issues like leaking, old furnitures, and the need for upgrades.
Amenities
7.2
Mixed feedback on amenities, with mentions of gym and pool but complaints about the lack of spa services.
Value for Money
6.3
Some guests found the price reasonable for the location, while others felt it was high for the services received.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, with some guests suggesting more variety.
Overall Experience
7.2
Most guests had a positive experience and would recommend the hotel, despite some specific issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 03:20

Property Description

Experience the perfect blend of comfort and convenience at The Regency Hotel Hatyai, your ideal home-away-from-home in the heart of Hat Yai.

Elegant Accommodations
Our hotel features 436 well-appointed guestrooms with modern amenities including refrigerators, complimentary Wi-Fi, and cable TV to ensure your comfort and entertainment are prioritized.

Dining and Refreshments
Savor a culinary delight at Krua-Luang or enjoy quick bites at our cozy coffee shop/cafe, perfect for unwinding after a long day of exploring.

Ideal for Events
With six meeting rooms and a 24-hour front desk, we cater to both business and leisure travelers, providing the perfect venue for your events.

Explore Hat Yai's attractions with ease and book your stay at The Regency Hotel Hatyai today for an unforgettable experience!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HDY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6
Based on 50 reviews
Cleanliness: 6
Service: 7.6
Location: 8.8
Room Quality: 5.7
Amenities: 7.2
Value for Money: 6.3
Food and Beverage: 7.3
Overall Experience: 7.2
M
maheantharan • friends
8
Pros:

No comment

2024-01-07 • via Nuitee
T
Tam • partner
6
Pros:

The hotel is leaking at the room & refrigerator is also flooding. Meantime, there is no one time toothbrush & toothpaste. The shampoo also not refill & cleaning service is average only.

But very convenient to have a bus service, find some food, shopping & this hotel is in the center of the city. Not bad for this hotel.

2023-12-25 • via Nuitee
A
Abdullah • partner
10
Pros:

Good stay.

2023-01-01 • via Nuitee
C
Chan • friends
4
Pros:

The lift is too small, cleanliness is below expectation.

2019-09-18 • via Nuitee
A
AngieTan • friends
4
Pros:

Location is ok, but the room is not to the standard. cleanliness is below expectation.

2019-09-18 • via Nuitee
V
Verified traveler • family
8
Pros:

Overall pleasant experience

2019-09-07 • via Nuitee
M
Mohd
10
MUST TRY.
Pros:

AVERAGE. SAFE.COMFORT

2019-08-20 • via Nuitee
W
Wilson • family_with_children
6
Pros:

Always our first choice when we are in Hatyai due to its strategic place n very near to local foodies n shopping mall...Bt this year is a very dissapoiting one...Young/Trainee Staff was rude as hell(Poor English yet the tantrum towards us)....booked 3 rooms n 1 of the room was dirty as hell(I guess it wasnt been stayed for a while..toilet floor were sandy n carpet was dusty)....Overally if they improve,i would come and stay again....

2019-08-18 • via Nuitee
V
Verified traveler • friends
6
Pros:

Location. Place feels dead, no activity at all. Better convert to service apartment.

2019-07-29 • via Nuitee
V
Verified traveler
8
3d 2nights vacation with family
Pros:

vacation with family. two rooms booked. The hotel is very well placed at the heart of the city. After you exit from the hotel, there are shops for food, mcdonalds, the lee garden plaza, and the night market (mostly food there, but there are souvenirs too)Make sure you book the royal wing, if you book the other one, it is an old run-down hotel. they have another building and that is much better. Rooms were clean upon entry, and cleaning did a good job on the room as well. however, the receptionist (40s or 50s man) was not friendly, he could not speak in english, and he was quite rude to us as well. a minus in somewhat a perfect hotel.we visited lee gardens plaza hotel, but the lifts were quite confusing, u must know which lift goes where. u might get lost there, like we did. we went to the 33rd floor buffet restaurant, food was okay, but the highlight is the view from up there. even if you are not gonna eat there, just go and have a look at the view, its worth it. right before we checked out, the reception told that the bath tub stopper(the cover that stops water from flowing out), is missing in one of our rooms. but it was a fault by the staff, he did not check properly as the stopper was right there. probably an attempt to get more money out of us. because i have seen some hotels do this to customers to get more money. be alert and make sure everything stays the same when u check out, the same way u checked in.there is a band music at night for relaxation, massage as well

2019-06-25 • via Nuitee
V
Vimala
8
Pros:


it is good for the price since it is located in the city where you can go shopping and dining. The service is also good. Staff is helpful

2019-04-05 • via Nuitee
W
Wendy Gaik Lan
4
Worse expectation
Pros:

The overall only the location is fine then other ,the worse is the kettle the bottom of kettle full of rust.

2019-04-01 • via Nuitee
V
Verified traveler
8
Pros:

Can stay for holiday

2019-03-30 • via Nuitee
V
Verified traveler
4
Good location but Room is bad
Pros:

Location is good but too old for the room and not worth for the price we paid.

2019-03-04 • via Nuitee
R
Roniyo
4
Pros:

Old hotel. Bathroom sink leak causing at floor. Maintenance failed to attend to our request for repair until we return at night & then advised that he could not repair. Receptionist was reluctant to our request to change room but finally did it after repeated request. Won't want to stay at this hotel in future.

2019-01-14 • via Nuitee
V
Verified traveler
8
Pros:

Staff are not so friendly
I come first to check out but she attended someone who came after me
Facilities? No iron for clothes..i asked for it but one who attended me just said no service..poor

2018-12-26 • via Nuitee
H
Henry
6
Pros:

The room are smelly with plenty of old stain at the shower curtain. Room furniture is old and time to do major renovation.

2018-12-26 • via Nuitee
Y
Yeoh
8
Pros:

Nice walking distance to good dining places and shopping.

2018-12-25 • via Nuitee
V
Verified traveler
10
Pros:

Big Room, Nice Hotel!

2018-12-14 • via Nuitee
L
Lim
2
Not worth the money
Pros:

The hotel room ought to be demolished/renovated as everything were decade old, not suited 3stars. Shower no water & not even a cheap hair dryer. When I requested for local map, receptionist pointed me out of a door to a tour company. What a hack!

2018-12-08 • via Nuitee