Waterton Park Hotel

No air conditioning, no safe in room, no alarm clock as advertised, no fridge in room, no water available considering hottest week on record, rubbish left lying around hotel and visible. Room had stains on carpets and on furniture, hadn’t been cleaned, bath legs rested on wooden blocks. English breakfast not available one morning, choice very minimal, just toast, one bowl of mixed fruit, a plate of melon slices, cereal in small boxes, no croissants or pastries, coffee from one jug, tea from sachets, minimal effort. No alternative for people with allergies etc.

No air con

There was a wedding party on the same night which meant that there were a lot of people and noise. It felt a bit strange to walk through their drinks and canapés to get to our room.

Initially shown to a basement room with a hole in the wall, moth-eaten carpets (literally - complete with moths !) and the only ventilation a full -sized door onto a scruffy patio with a hugely noisy generator that would not allow sleep.
When I said I couldn't sleep without fresh air, the night porter obligingly found me another room which was in much better condition - but with laundry trolleys blocking a window and again a very noisy generator outside (too noisy to allow that window to be opened) - The other window was fortunately a little further away facing the car park so let in slightly less noise - but it was still a constant loud thrum.
The radiators in the corridor were also on in a heatwave !
Although the first breakfast was good, for the second breakfast the gas broke down so no hot food and nothing to replace it like cheeses or meats - A refund however was available if you decided not to eat there.
I don't think the two rooms I experienced were worth nearly £100 a night.

The Food wasn’t very good quality for the money

The rooms were requiring a refresh in decoration, in the sitting rooms etc, glasses food plates etc left by guests were still in the tables hours later. The downstairs stairs ladies toilet was broken had to walk a flight of stairs to get to the alternative. No air conditioning and. The bar man could not tell the difference between lemonade and tonic water completely ruined two double gin and lemonades. I could not eat my main meal I ordered Risotto and it was full of oil. In the morning they were not able to offer a cooked breakfast, however even the cold was abysmal, no cooked meats or cheese, no plain yoghurt or berries or pastries. Certainly not what I would have expected from a four star hotel. Very poor.

no a/c, late breakfast delivery

Food and Drinks prices are shocking. £7.60 for a pint of San Miguel.
These are higher than London prices. For Dinner I had Gammon with Egg chips and peas. The chips were clearly oven chips the peas were so overcooked they were tasteless, the egg yolk had already run out over the gammon. I ordered what they listed as half bottle of wine at nearly £13 this turned out was a large glass. Then there was a service charge. So for Gammon egg chips and peas and a glass of wine £39. When I first arrived I thought my wife would love it here but the Food and Drink prices and quality of the food I won’t be returning.

The grand cafe was expensive for the standard of food , roast aubergine was a very small portion and the chips tasted frozen. Our executive double was tired, stained worn carpet, cracked floor tiles , and no bottle water as stated on the website.

The room was cleaned, good unfortunately the bed was old and uncomfortable. Grounds were in poor shape and lots of bird poop,


absolutely everywhere.
Cafe food was only distinctly average, breakfast buffet was cold.
Overall very expensive and not worth the value.

We had to come home

No tea bags only camomile,

Poor choice of food for breakfast,nothing cooked to order all pre cooked stuff. For 4 star luxury hotel not good enough.

Spa and pool only available to hotel guests until 9am

The rooms what I got was near the fan kitchen, and was running till 11:30 pm. Was impossible to sleep before that time and my kids was crying from the noise.