Sure Hotel by Best Western Ratingen

This is an old worn out hotel. The floors are dirty and carpet in the rooms are disgusting The hallways have a strange and unpleasant smell. 2 of the 4 mornings I didn't have hot water. Good news, the bed was comfortable and the location is great.

Needed a place to stay within walking distance of where my business is. I’m American with no experience with the Germans language. Arrived late on a Sunday evening and got in no problem.

If you’re used to super big American hotel rooms, this isn’t it. If you’re like me and need a place to rest that’s close to everything, then this is the spot. Also had a refrigerator which was super nice.

The location of the hotel is 5 minutes walkway from the city center of Ratingen. Very convenient for shopping, explore the city of Ratingen or for a nice dinner in one of the restaurants in the city center. There is also a subway station in the city center which connects you to the city of Duesseldorf, the next big city close to Ratingen.

The staff of the hotel is … absent. There is almost no staff you can contact. When you arrive at the hotel, you need to ring a bell and talk to someone outside of the hotel. They will give you a code which provides you a key for the doors of the hotel and your room. Never forget this key or you are in trouble. This will also be indicated by the hotel staff. Our room was not very big. As we got notice from other guests, their rooms were even smaller. No air condition. Small shower. The coming days were just a mess. The cleaning staff never changes the bed covers, never changed the towels, even we throw them on the floor to indicate to change them. Even the carpet during our stay was never cleaned or vacuumed. Lousy service. The breakfast was also a total disaster. Just some counted cold cut, some cheese, no fresh fruit, some old bagels, not fresh and not delicious.

We complained already to the hotel staff in the morning, because in the afternoon, there is nobody in the hotel anymore. If you need additional toilet paper or something, they put kind of a trolley in the first floor, where you can pick up these things by yourself. No help, no staff, nothing. After 4 days we send a complain email to the management of the hotel. Suddenly they exchange the towels, bed cover and vacuum the floor. Excuse was, that they didn’t find enough staff to do this kind of work. Unacceptable.

The price for the hotel, so far we have been told, is normally about 70 Euro, which is from our point of view already to expensive for such a service. At the time we stayed there, there was an exhibition in a town about 1 hour drive away and the price of the rooms including breakfast was about 200 Euro. This is a total rip-off of guests. Unreasonable and not acceptable.

All in all we cannot recommend to stay in this hotel. Beside the one and only advantage of the close distance to the city center, the hotel is a total disaster and not worth the money for such kind of service. Stay away from this hotel is our recommendation. We will never ever go there again. One of the worst hotel experiences in our life.

Okay, zweckmäßig, kostenlose Parkplätze

Bequeme Betten, alles sauber, sehr praktisch gelegen - immer wieder gerne!

Da das Sure-Hotel nicht verfügbar war, wurde ich auf das Hotel Breitbach umgebucht. Das war mir sogar recht, da für mich besser erreichbar; Bushaltestelle direkt vor der Tür - und auch ein Supermarkt. Zimmer schön und sauber!

unter gewissen zeit ist der parken möglishkeit hervorrang

Very clean. All necessary amenities were given.
The room was small though

I appreciated the large room, the refrigerator in the room and that there were scrambled eggs available for breakfast. However, the used dishes in the breakfast room were never cleaned during breakfast. That means that when you came to breakfast at 7:30, you had to find an unused place to sit, and sit at a table that still had dirty dishes stacked at the other places that had not been cleaned yet. It just felt dirty. This setup is mainly because they are extremely cheap on staffing. In the evenings there is nobody working there and you get your key from a keybox. In the morning, there is only one employee who has to work the checkout and the breakfast room (well, this person doesn't really do much in the breakfast room at all). In addition, when I arrived, the carpet in the main entrance and the stairs looked like it hadn't been vacuumed in a week. It did get vacuumed a couple days after I arrived. The carpet throughout the building though is in very poor shape and is covered in stains. In my room, there were hairs in the shower. It just never felt clean there. The worst part of the stay though was that the wifi did not work the entire time I was there. I had a lot of work to do and ended up spending a lot of money on additional cellular data.

No complaints

It does not provide WIFI as promised because WIFI license has expired and pose serious security problem.
Arrived on Friday afternoon around 4 pm, the office is closed and no check in service. Intercom is not working. Finally get a fellow traveler to call by phone to resolve the issue.

Das Hotel ist fußläufig gut zur Innenstadt gelegen, zur S-Bahn 3-4 Bussstationen. Das Gebäude ist von außen nicht so schön, die Zimmer (Ich hatte ein Ez) sind klein, aber völlig ausreichend. Die Einrichtung ist so, wie ich es von einem 3 Sterne Best Western erwarte. Ich hatte ein Frühstück, das ansprechend und lecker war. Super Preis Leistung, ich komme wieder wenn ich die Familie in Ratingen besuche. Danke für alles.

Auf dem Frühstückstisch fehlte nur ein Becher o.ä. für die "Abfälle" (Butterpapier, Eierschalen u.ä.)

Wurde aufgrund wenig Auslastung in ein anders Hotel Best Western Hotel nach Breitbach verlegt.
Daher kann ich das Sure Hotel nicht richtig bewerten. Das Best Western Hotel in Breitbach, bewerte ich als mittelmäßiges Hotel. Warum, ich musste mit kaltem Wasser duschen. Der Kommentar des Service Personal möchte ich hier nicht öffentlich bewerten. Für mich kein zweites Mal.

keine Info zur Umbuchung durch das Hotel erhalten
erst nach mehrfacher Nachfrage bei Best Western bzw. Expedia erfahren, dass das Hotel geschlossen ist und wir umgebucht wurden

Wurde im Vorfeld auf das (teurere) Nachbarhotel umgebucht. Das liegt auch gut; besonders der Supermarkt gegenüber sehr praktisch. Betten sehr bequem und alles ruhig!

Brand new renovations -

Der Aufenthalt war hervorragend, Service, Sauberkeit etc. hat gestimmt. Wir haben Freunde besucht, demnach nur im Hotel einige wenige Srunden verbracht. Diese waren sehe angenehm, die Betten waren hervorragend. Alles hat gestimmt, gerne wieder.

Problemfreie Buchung, Checkin, Aufenthalt, Sauberkeit, Ruhe, Internet, Warmwasser, Checkout, alles Top

Zum wiederholten Male hier gewesen , da günstig, sauber, modern renovierte Zimmer und Bad, ruhig gelegen und ein grosszügiges Frühstücksbuffet