Hotel Chao

Hotels
Independent
6.8 (51 reviews)
Oude Pijlsweerdstraat 72BIS, Utrecht, Utrecht, 3513GL , Utrecht , NL

Pets allowed

Facilities

Express check-out
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Express check-in/check-out
Sauna
Wheelchair accessible
Breakfast available (surcharge)
Safe-deposit box at front desk
Express check-out
See all facilities

Review Highlights

Pros:
Cleanliness is acceptable.
General service is standard.
Cons:
Cleanliness could be improved.

Categories

Cleanliness
3.94
The review states 'ok', implying a lower standard of cleanliness.
Service
7.41
Standard quality for this hotel tier.
Location
7.45
Standard quality for this hotel tier.
Room Quality
7.4
Standard quality for this hotel tier.
Amenities
7.43
Standard quality for this hotel tier.
Value for Money
7.39
Standard quality for this hotel tier.
Food and Beverage
7.44
Standard quality for this hotel tier.
Overall Experience
5.91
A balanced reflection of overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:28

Property Description

Relax in the Sauna and Enjoy Free Wi-Fi

Indulge in a relaxing sauna session or surf the web with complimentary wireless internet. The hotel also offers a convenient vending machine for your snacking needs.

Satisfy Your Cravings and Enjoy Room Service

Treat yourself to delicious treats at the hotel's coffee shop/cafe or opt for in-room dining with available room service during specific hours. Don't miss the daily continental breakfast for a fee.

Convenient Amenities and Cozy Accommodations

With express check-out, a 24-hour front desk, and a safe deposit box, your stay is bound to be hassle-free. Unwind in one of the 18 air-conditioned rooms with modern amenities like flat-screen TVs and free Wi-Fi.

Book now for a delightful stay at Hotel Chao in Utrecht, just steps away from Oudegracht and Dutch Waterworks Museum.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AMS

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.8
Based on 51 reviews
Cleanliness: 3.94
Service: 7.41
Location: 7.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 7.39
Food and Beverage: 7.44
Overall Experience: 5.91
M
Marc family
6
Pros:

ok

2025-08-17 via Nuitee
G
GERMAN
10
Pros:

It was good

2024-11-06 via Nuitee
P
Peter
8
Pros:

Basic, affordable rooms a short walk from the old city. Pleasant staff, always quick to respond

Typical narrow/steep Dutch stairs to rooms need to navigated with care

2024-09-27 via Nuitee
A
Alina partner
8
Pros:

Late checkin

2024-09-05 via Nuitee
C
claire
2
Hôtel miteux avec gros problèmes d’hygiène
Pros:

Pire séjour en nuit d’hôtel que j’ai vécu avec ma famille.
Le seul point positif est la gentillesse du mr qui nous a accueilli.
On s’est retrouvé à rentrer dans l’hôtel par les toilettes de la cafétéria du rdc, puis des couloirs et 2 escaliers tellement d’exigus et raides qu’il a été difficile de les monter avec des enfants en bas âge.
La chambre avait un sauna et un jacuzzi en plein milieu?! Aucune intimité pour se doucher car le jacuzzi est au milieu des lits. Pas de tapis de bains juste une bouche d’évacuation dans le sol. Et le sol n’est parlons pas : du caoutchouc?! Les serviettes de toilettes étaient toutes tachées on on a retrouvés des perces oreilles et cafards dans la chambre. Bref hôtel à fuir qui ne correspond pas à un ***

2024-08-27 via Nuitee
C
claire
2
Hôtel inadapté pour un séjour avec des enfants
Pros:

Chambre d’hôtel pas du tout adaptée à un séjour en famille.
Le seul point positif est la gentillesse du mr qui nous a accueilli.
On rentre dans l’hôtel par les toilettes de la cafétéria du rdc, puis un couloir et 2 escaliers tellement d’exigus et raides qu’il a été difficile de les monter avec des enfants en bas âge.
La chambre avait un sauna et un jacuzzi donnant directement dans la chambre. Pas de tapis de bains juste une bouche d’évacuation dans le sol quand on sort du jacuzzi ce qui n’est pas pratique surtout avec des enfants et un sol en caoutchouc en très mauvais état et très glissant. Les 4 serviettes de toilettes étaient tachées. Il n’y a pas de lampes de chevets ni bouilloire. On a retrouvés des perces oreilles et cafards dans la chambre. Très mauvaise expérience qui ne correspond pas à un ***

2024-08-27 via Nuitee
M
michael
10
GREAT Value
Pros:

Great value for the money. Excellent location . 10 -15 minute walk to everything. Room size was adequate for a couple. Wifi was EXCELLENT and nice hot showers. Will definitely stay again. Staff very nice.

2023-11-30 via Nuitee
E
Elena
4
Pros:

Utrecht is expensive to stay, also For one night maybe it s better to sleep farer and come For a one-day visit ! The Place is really too expensive For what it offers i think ! The women is really kind, fast and simple in the advices, but i think the price is really too Much For a room like that ! Maybe a romantic trip is not the appropriate set to stay, even if with some Friends with which share the Price could be different!

2023-10-04 via Nuitee
M
MAIKO
10
Nice hotel
Pros:

Nice hotel. Reasonable and warm staffs

2023-10-02 via Nuitee
M
Maiko
10
Kind staffs
Pros:

Convenience and kind staffs

2023-10-02 via Nuitee
M
MAIKO
8
Nice hotel!
Pros:

Nice hotel with kind staff. We like this hotel.
They serve room service also.
Ths hotel location is convenient to the city central of Utrecht.

2023-09-07 via Nuitee
P
Pacifique
6
Pros:

Le check out est trop tôt, 10h. Ce n'est pas normal.

2023-05-06 via Nuitee
M
mr a partner
10
Pros:

We had a good night sleep, it was quiet in the hotel. comfortable bed and clean room. Very good

2023-01-23 via Nuitee
B
Bjorn family
8
Pros:

Goede service en comfortabel de bedden

2022-11-11 via Nuitee
M
marco family
2
Pros:

Sporco.

2021-11-21 via Nuitee
C
CD
6
Pros:

Heel onrustig en lawaaierig
De hele nacht kabaal, muziek en gestommel

2021-06-25 via Nuitee
D
Dragos
10
Pros:

Good place to stay.

2020-11-14 via Nuitee
N
nedret
2
Toz kir her kapıyı açan tek bir anahtar
Pros:

İş seyahatim için gittiğim Utrecht de tam bir felaket olan oda konfor ve temizlik ile karşılaştım.oda toz ve pislik içindeydi

2020-02-29 via Nuitee
V
volkan
2
kirlilik ve muhattap yok
Pros:

Kirli güvenilirliği az

2020-02-29 via Nuitee
V
Verified traveler self
10
Pros:

Schone kamer met faciliteiten zoals airco en koelkast. 10 minuten van het centrum

2020-01-08 via Nuitee