Life Suites Loft - CN Tower

Hotels
•
Independent
8.2 (349 reviews)
20 John Street, Toronto, Ontario, M5V 0G5 , Toronto , CA
1-647-7993441

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Children allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Outdoor pool - seasonal
Elevator
Fitness facilities
Smoke-free property
Parking (limited spaces)
Self parking (surcharge)
Accessible shuttle
See all facilities

Review Highlights

Pros:
Excellent location
Responsive service
Clean rooms
Cons:
Elevator issues
Room condition
Odors in rooms

Categories

Cleanliness
7.73
Several mentions of cleanliness, but issues with old odors and stained furniture were noted.
Service
8.7
Service was described as good and responsive, with efficient check-in and communication.
Location
9.24
The hotel is centrally located near major attractions, which was consistently praised by guests.
Room Quality
7.19
Significant complaints about room condition, bedding quality, and overall maintenance were mentioned.
Amenities
8.22
Good amenities like the pool noted; however, elevator issues detracted from overall satisfaction.
Value for Money
7.68
Guests felt the experience didn't fully match the high price paid, reflecting poor value.
Food and Beverage
8.43
No specific mentions, defaulted to standard quality for this hotel tier.
Overall Experience
8.4
Overall, experiences varied, with poor room quality mentioned but strong location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-14 06:40

Property Description

Luxurious Amenities
Make yourself at home in one of the 32 individually decorated guestrooms, featuring kitchenettes with stovetops and microwaves. Enjoy complimentary wireless internet access and 40-inch flat-screen televisions.

Convenient Facilities
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self-parking is available onsite for your convenience.

Recreational Opportunities
Don't miss out on the fitness center and seasonal outdoor pool during your stay. Explore the nearby attractions such as CN Tower, Ripley's Aquarium of Canada, and Rogers Centre within a 5-minute walk.

Centrally located in Toronto, book your stay at Life Suites Loft - CN Tower for a luxurious experience near the CN Tower.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will be open from May 25 to September 20.
  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    No smoking

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 349 reviews
Cleanliness: 7.73
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.43
Overall Experience: 8.4
L
Leon • partner
10
Pros:

Excellent location. Near everything .

2025-10-12 • via Nuitee
B
Brandice • friends
8
Pros:

Clean and good service 👌

2025-10-11 • via Nuitee
G
GILLES
8
Pros:

The big issue is there was only 1 elevator out of three working.

2025-10-09 • via Nuitee
J
Jordan
2
Pros:

Would never stay here again.

Check in was disorganized.

Room was in terrible shape.

Mattress was so soft I sank in. Pillows were poor quality. Towels were pilled and super thin.

Floor had bubbles from water damage. Cabinets were falling apart. Door handle for shower was loose. No bath mat for shower. Floor was very slippery.

Carpet in hallway was coming up.

Overall poor experience especially considering the huge ticket price.

Location was great however

2025-10-08 • via Nuitee
D
Deanna
8
Pros:

We enjoyed our stay. Would recommend a new mattress.

2025-10-06 • via Nuitee
J
John • partner
8
Pros:

There is an issue with the elevators. We were stuck in them for 40 minutes on the evening we arrived.

2025-10-06 • via Nuitee
K
Kristen • family
8
Pros:

Great location for what we were looking for, the room had a really strong air freshener odour when I took out the air freshener as it was causing a headache, the room smelled like old smoke? I tried to keep windows open to clear smell but the smell of cannabis was outside..… other than that communication was excellent - everything was clean.. only one elevator was working so a bit of a pain but they had a pipe break . I would stay here again in a pinch due to location

2025-10-06 • via Nuitee
J
Joanne • friends
8
Pros:

The property is in an excellent location, very close to the CN Tower and Rogers Stadium. The suite was clean and quiet, and had everything we needed.
The communication was a bit confusing - it seemed like I was getting many emails but it wasn't until our last night that I found the information "portal ".
There were a couple of issues. First, only 1 of 3 elevators the "lower floors" was working, causing long waits (or walking up and down the stairs). Second, it was cold in the suite and turning off the "system" (as suggested) did nothing. On the last evening, I set it to "heat" and turned the temperature down, which finally fixed it.
Other than these issues, everything was good and we enjoyed our stay.

2025-10-05 • via Nuitee
J
Joanne
10
Pros:

Very clean and close to convention centre. Great place to stay

2025-10-03 • via Nuitee
M
Melanie • partner
8
Pros:

Clean room, great views from the balcony and very comfortable thankyou. Easy checkin and friendly and efficient concierge staff.

2025-10-02 • via Nuitee
J
Jeanne • family
4
Pros:

Good….Literally across the street from CN Tower, Rogers Center, and Ripley's Aquarium. Via Rail Union Train station only à 3 block walk away.
Bad…over the 2 days/3 nites, the fire dept had to rescue people twice from stuck elevators. Afterwards, elevators were limited to 7 passengers only, which led to long waits and line-ups. Elevators often slow, and even missed floors completely when button pressed. No air conditioning in elevator. So many angry guests vowing never to return !
Bad….no teapot, only one key issued (most hotels give two), can opener doesn't work
Bad……no security. Anyone can wait by the door and walk in when a guest opens the lobby door. Security desk people are not situated right by the front door.

2025-10-02 • via Nuitee
K
Kathleen • partner
6
Pros:

The location to this property was excellent, they provide excellent details as to location , check in as well as check out. Very responsive and efficient with any issues through their e mail/messaging system. The actual "aparthotel" is in need of a deep cleaning, the bed linens as well as furniture need an upgrade. The furniture was stained from previous guests. The kitchen area did look clean, we didn't use so uncertain of working order. Windows and curtains need cleaning. It is very unfortunate because otherwise this would be an excellent place to stay while visiting Toronto

2025-10-01 • via Nuitee
D
Daniel • partner
8
Pros:

Overall a pretty decent place to stay and I would definitely stay there again when I am in Toronto again.

2025-10-01 • via Nuitee
P
pascal
10
Pros:

Clean

2025-09-30 • via Nuitee
H
Hannah
10
Pros:

Amazing pool

2025-09-30 • via Nuitee
M
Michael • family
8
Pros:

very nice and welcoming just too bad that the construction on a floor put a elevator out of service but I understand
will come back and stay there for sure

2025-09-28 • via Nuitee
T
Terrence • partner
10
Pros:

Clean room

2025-09-27 • via Nuitee
S
sheldon • friends
8
Pros:

Close to what i wanted to see

2025-09-27 • via Nuitee
K
Kathy
8
Pros:

Was acceptable. Needs better pillows and dishwasher didn’t work well so we just washed the dishes

2025-09-27 • via Nuitee
J
Janice • friends
10
Pros:

Clean and surprisingly there were additional towels, soap, etc
We did buy laundry detergent and had to leave it in the room
No instructions on use of stove and laundry!

2025-09-26 • via Nuitee