Quest Albury on Townsend

Hotels
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Quest Apartment Hotels
8.8 (1586 reviews)
450 Townsend Street , Albury , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Spacious accommodations
Friendly staff
Cons:
Customer service issues
Cleaning standards could be improved
Maintenance problems

Categories

Cleanliness
8.23
Some reviews indicated that cleanliness was below expectations.
Service
8.9
Mixed feedback, with some staff being friendly, but notable issues with check-in.
Location
9.24
Many positive mentions about the convenience and proximity to amenities.
Room Quality
8.69
Rooms well-appointed, but some issues with temperature and clean surfaces.
Amenities
8.92
Amenities were often appreciated, especially laundry facilities.
Value for Money
8.68
Reviews indicated satisfactory value for what was received.
Food and Beverage
8.73
No specific feedback was provided, but basic expectations met.
Overall Experience
9
Overall satisfaction reported in many reviews despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:09

Property Description

Historic Woolstores Building:
Experience a stay like no other at Quest Albury on Townsend, nestled within the charming historic Woolstores building. Immerse yourself in the unique blend of heritage and modernity during your stay.

Modern Serviced Apartments:
Indulge in the comfort of our serviced apartments featuring contemporary furniture, multimedia amenities, and fully-equipped kitchens. Whether you're here for business or leisure, our apartments provide the perfect retreat after a long day.

Convenience and Comfort:
From a fitness center to conference facilities, we offer a range of amenities to enhance your stay. Enjoy services like dry cleaning, grocery delivery, and housekeeping, ensuring a seamless and relaxing experience. Unwind in style at Quest Albury on Townsend.

Important information:

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 21:00:00 and 07:00:00.

A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

This property has identified that it does not require a short-term rental license or registration.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ABX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    People 2 years old and over stay for AUD 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1586 reviews
Cleanliness: 8.23
Service: 8.9
Location: 9.24
Room Quality: 8.69
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9
A
Alan • couple • au
9
Great overnight stay
Pros:

The property was just 400 metres from the Main Street but so quiet.

2026-05-01 • via Nuitee
C
catherine • solo_traveller • au
5
Pros:

No bottled water or snacks (biscuits or nuts)
Attention to detail lacking such as lamp shade had the seam showing and power point in the on position when not in use .

Cons:

No bottled water or filter water.
Dirty stove top.

2026-05-01 • via Nuitee
H
Hong Qu • couple • au
10
2026-05-01 • via Nuitee
S
Sally • solo_traveller • au
10
Pros:

The hotel was close to everything. The staff were fantastic. Would highly reccomend. Great value and room was awesome.

Cons:

There was nothing not to like.

2026-04-29 • via Nuitee
D
Dower • couple • au
10
2026-04-28 • via Nuitee
B
Barb • solo_traveller • au
9
2026-04-27 • via Nuitee
R
Ron • solo_traveller • au
9
Great room in great location.
Pros:

Location was great.

2026-04-27 • via Nuitee
P
Petridis • solo_traveller • au
8
Quest was a nice place to stay
Pros:

Location convenient, ample parking, loved the hot shower with great water pressure!!

Cons:

Staff couldn’t see best price on other booking site so didn’t book directly, and missed getting FF points.

2026-04-26 • via Nuitee
K
Kellie • couple • au
10
Fantastic would choose again.
Pros:

Location was great, cleanliness, facilities and staff were all helpful.

Cons:

Nothing

2026-04-26 • via Nuitee
B
Ben • family_with_children • au
10
2026-04-26 • via Nuitee
C
Caroline • extended_group • au
9
Great apartment, friendly staff, will stay here again
Pros:

fabulous apartment - very spacious

Cons:

car park could have been more secure

2026-04-26 • via Nuitee
S
Samantha • solo_traveller • au
10
Pros:

Spacious, clean and close to everything, undercover car parking was a bonus. We loved our stay and all the staff were very friendly and welcoming.

Cons:

Nothing

2026-04-25 • via Nuitee
W
Wright • solo_traveller • au
10
Very easy to find and check in with a large clean beautiful room.
Pros:

Everything was great, large spacious rooms, very clean and functional.

Cons:

Everything was great, no complaints.

2026-04-24 • via Nuitee
G
Gordon • solo_traveller • nz
10
Great place would recommend to others
2026-04-24 • via Nuitee
D
Deb • family_with_children • au
9
Pros:

The location was great the staff were so nice the room was well appointed

2026-04-24 • via Nuitee
A
Andrew • couple • au
8
2026-04-24 • via Nuitee
S
Sheila • couple • au
9
2026-04-24 • via Nuitee
O
Olaf52 • couple • au
9
great apartment with central location
Pros:

pleasant comfortable spacious apartment

Cons:

no safety rail in combined bath shower

2026-04-22 • via Nuitee
L
Libby • couple • au
10
2026-04-21 • via Nuitee
I
Ismi • couple • au
8
I would stay there again.
Pros:

For the price all was great. Location was fantastic everything we needed was within walking distance. The front desk was open late into the night. Getting to our room was uncomplicated. Internet connectivity was easy and very fast.

Cons:

There was some noise outside late on the night of our stay and our room was unfortunately facing the street. This was not Quests fault but for us it was a little interruption to our sleep.

2026-04-20 • via Nuitee