Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 4186 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
M
Mark • solo_traveller • gb
5
It’s hard to imagine that this standard equates to three stars, 1-2 would be generous
Pros:

The location

Cons:

The rooms were tired and worn.

2026-05-09 • via Nuitee
J
Joao • couple • br
5
Razoável podendo ser melhor o tamanho do quarto
Pros:

Atendimento e localização

Cons:

Muito pequeno o quarto duas pessoas e malas quase que impossível ficar por mais de uma semana

2026-05-09 • via Nuitee
M
McKay • extended_group • ca
8
2026-05-09 • via Nuitee
F
Francisco • couple • es
5
Pros:

La ubicación

Cons:

Habitación muy pequeña y baño diminuto e incómodo

2026-05-09 • via Nuitee
P
Paula • solo_traveller • pt
8
2026-05-08 • via Nuitee
M
Maria • couple • pt
5
Razoável e não vou repetir
Pros:

Localização

Cons:

Pequeno almoço pobre, WC muito pequeno, sem touca de banho e outros mimos

2026-05-08 • via Nuitee
A
Ana Sofia • solo_traveller • pt
5
Pros:

Da localização

Cons:

Da higiene, ficou muito abaixo do esperado

2026-05-08 • via Nuitee
D
dmitrii • couple • pt
8
2026-05-08 • via Nuitee
N
Nelinya • couple • th
10
Pros:

Good

2026-05-08 • via Nuitee
F
Francisco • solo_traveller • pt
8
Pros:

Boa localização, limpeza, conforto

Cons:

Necessita alguma manutenção na parte eléctrica

2026-05-07 • via Nuitee
S
Sofia • solo_traveller • pt
10
2026-05-07 • via Nuitee
F
Fatima • solo_traveller • gb
1
Queria pedir reembolso porque não foi atribuído quarto dormiu na rua
Pros:

Queria pedir reembolso porque não foi atribuído quarto dormiu na rua

Cons:

Queria pedir reembolso porque não foi atribuído quarto dormiu na rua

2026-05-07 • via Nuitee
J
Jessica Pamela • family_with_children • es
9
Magnifico y queremos volver.
Pros:

En general todo.
Pero me encanto el trato del personal ya que sin ellos no seria así de genial todo.
Están a la orden y hacen todo lo posible por que tu estancia sea perfecta.

2026-05-06 • via Nuitee
C
chawqi • couple • qa
7
Pros:

Good location

Cons:

The bathroom, it’s toooo small!!

2026-05-06 • via Nuitee
M
Michael • solo_traveller • za
9
Pros:

Good location. Nice tidy room. Breakfast was great. Staff helpful and friendly

2026-05-06 • via Nuitee
R
Roula • couple • ca
7
2026-05-06 • via Nuitee
B
Brigitte • couple • de
7
Sehr gebrauchsfähiges Hotel in guter Lage
Pros:

Gute Lage,freundliche schnelle Rezeption.Gutes Frühstück.Sauber.
Alles da.Sehr schönes Bad.

Cons:

Es gibt mglw. in einigen Bereichen einen Renovierungsstau

2026-05-05 • via Nuitee
M
Maria • couple • es
7
2026-05-05 • via Nuitee
C
CATIA • family_with_children • it
8
Lo consiglierei
Pros:

Staff gentile e disponibile. Cambio asciugamani tutti i giorni. Posizione comodissima la metro è ad appena pochi metri.

2026-05-05 • via Nuitee
M
Mercedes • couple • es
10
2026-05-05 • via Nuitee