Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3972 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
C
cristovao • solo_traveller • pt
7
2026-03-14 • via Nuitee
P
Paula • solo_traveller • gb
8
Lovely staff, brilliant breakfast
Pros:

This is brilliant hotel for value and location.

Cons:

There was a bit of noise as I stayed

2026-03-14 • via Nuitee
V
Vanda Sofia • family_with_children • pt
5
2026-03-14 • via Nuitee
J
jose • family_with_children • es
8
Buena relación calidad precio
Pros:

Ubicación

Cons:

Habitación baño

2026-03-14 • via Nuitee
A
Atanaska • extended_group • gb
8
2026-03-14 • via Nuitee
P
Paola • extended_group • it
6
Piccolo piccolo
Pros:

La posizione

Cons:

La camera era troppo piccola. Il bagno veramente mignon, anche se ristrutturato. L camera invece era datata.

2026-03-14 • via Nuitee
E
Elena • family_with_children • gb
10
Pros:

Location- very close to the starting point of the Hop on Hop of tourist bus.
Sparkly clean. Comfortable with a new bathroom.

Amazing restaurante at the back of the building with food from Cabe Verde and Brazil + fantastic quality life music. Good prices. It was a superb final evening of the celabration my sister's 50th birthday!

Cons:

You must ask for a kettle at the reception and can have it next morning.

2026-03-13 • via Nuitee
C
Carolina • couple • lu
10
2026-03-13 • via Nuitee
C
Corinne • couple • fr
10
Super séjour 👍
Pros:

Cette hôtel est très bien placé, accessible à tout 👍. La chambre est très propre, calme et le personnel très agréable et accueillant. Je recommande vivement cette hôtel 👍.

2026-03-13 • via Nuitee
L
Luis • couple • pt
10
2026-03-12 • via Nuitee
I
Izabela • couple • de
9
Świetna obsługa i prawdziwa troska o gości.
Pros:

Bardzo podobał mi się pobyt w tym hotelu. Obsługa była wyjątkowo miła i pomocna. Pan w recepcji poświęcił nam czas, aby pokazać na mapie miejsca, które warto zwiedzić w okolicy, co było dla nas bardzo pomocne. Szczególnie doceniliśmy również troskę personelu – śniadanie zostało przygotowane wcześniej specjalnie dla nas, mimo że normalnie o tej porze nie jest jeszcze serwowane. Takie podejście do gości naprawdę się rzadko zdarza i sprawiło, że poczuliśmy się bardzo mile widziani. Zdecydowanie polecam ten hotel.

2026-03-12 • via Nuitee
A
Andréa • family_with_children • br
8
2026-03-12 • via Nuitee
C
christine • couple • fr
8
2026-03-10 • via Nuitee
M
Magalhães • family_with_children • pt
10
2026-03-10 • via Nuitee
T
Thijs Verdaas • family_with_children • nl
10
Heel goed hotel en dat voor een mooie prijs!
Pros:

Goede locatie, vlakbij de metro en het mooie park.

2026-03-10 • via Nuitee
M
Marcelle Guimaraes • couple • pt
7
Ideal para dormir.
Pros:

Passei apenas uma noite, para dormir achei a cama confortável e limpeza do quarto também estava boa.
O quarto é pequeno, mas atende a expectativa de local para dormir, ar condicionado funcionou bem.
O banheiro também é bem pequeno, mas para um estadia rápida é suficiente.
O elevador também é muito pequeno, cabem apenas duas pessoas.

Cons:

O quarto e o banheiro são pequenos. O elevador também é muito pequeno, só cabem duas pessoas.

2026-03-09 • via Nuitee
D
Dolores • couple • es
10
Estancia perfecta
Pros:

Lo acogedor y la limpieza

Cons:

Que está un poco apartado del centro

2026-03-09 • via Nuitee
K
Kamelia • couple • dk
10
2026-03-09 • via Nuitee
P
Peter • family_with_children • hu
7
Pros:

Jó elhelyezkedés, jó ár, kedves személyzet.

Cons:

Hangos szomszédok, hangos takarítók, hangos környezet.

2026-03-08 • via Nuitee
M
Marco • family_with_children • ch
8
2026-03-08 • via Nuitee