Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3956 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
R
Robson • family_with_children • br
8
Pros:

Muito bom atendimento, funcionários prestativos, educados e eficientes
Quartos limpos e confortáveis
Café da manhã bom, nada muito elaborado mas absolutamente adequado

Cons:

De maneira circunstancial um dos andares estava em obras, causando um pouco de incômodo durante o dia apenas
Alguns hóspedes mal educados, mas isso está fora daquilo que o hotel pode controlar

2026-02-14 • via Nuitee
J
Jose • family_with_children • gb
8
2026-02-14 • via Nuitee
M
Muhammad • solo_traveller • pk
8
2026-02-12 • via Nuitee
C
Carvalho • extended_group • pt
7
Pros:

A localização e o preço.

2026-02-12 • via Nuitee
M
Marcos • extended_group • gb
10
Super recomendo excelente funcionários e o hotel.
Pros:

Eu gostei da localização é fácil acesso para turismo.

Cons:

Não tenho nada a reclamar .

2026-02-11 • via Nuitee
H
Heloisa • couple • pt
10
2026-02-11 • via Nuitee
M
Maitri • couple • gb
8
2026-02-10 • via Nuitee
I
Isabelle • family_with_children • mt
9
Pros:

Very centralised

2026-02-10 • via Nuitee
E
Esilamar • solo_traveller • nl
10
2026-02-10 • via Nuitee
G
Gemma • couple • es
10
2026-02-10 • via Nuitee
G
GISELE DE SOUZA DIAS MACIEL • family_with_children • fr
9
Pros:

Funcionários atenciosos, café da manhã bem completo e gostoso, ótima localização.

2026-02-09 • via Nuitee
C
Castro Artunduaga • couple • es
10
Ok
Pros:

Si

Cons:

Nada

2026-02-09 • via Nuitee
A
Alejandra • family_with_children • ar
10
Pros:

Ubicación!!!

Cons:

Desayuno medio pobre

2026-02-09 • via Nuitee
R
Ricardo • solo_traveller • pt
10
Muito bom ambiente.
Pros:

Limpeza, simpatia e conforto.

Cons:

Nada a registar.

2026-02-08 • via Nuitee
R
Roxy • couple • ar
10
Muy bueno
Pros:

Al llegar a la habitacion , nos sorprendimos que tenia un deck muy espacioso .. fue comoda la estadia, el baño era nuevo .
Ademas me ofrecieron desayuno sin gluten ya que soy celiaca . Recomendable

2026-02-08 • via Nuitee
L
lara • couple • pt
10
foi incrível.
Pros:

o quarto em si.

2026-02-08 • via Nuitee
I
Ida Alves • solo_traveller • br
8
Ótima escolha em Lisboa.
Pros:

Localização excelente, basta sair do hotel e virar a esquina para uma entrada do metro. Realmente próxima, menos de 5 minutos a pé. Café da manhã de boa qualidade, variado. O ambiente do hotel é simples, mas bem limpo. No momento (jan 2026) está com andares em obra de remodelação. O quarto é simples mas com bom espaço. Cama de casal confortável. Tem elevador.

Cons:

Fiquei apenas uma noite. O banheiro (casa de banho) era novo e muito limpo. Apenas é muito pequeno. Para pessoas obesas, não deve ser cômodo, pois é realmente muito pequeno. Não sei como será em outros tipos de quarto.

2026-01-31 • via Nuitee
F
Fabio • family_with_children • ch
8
2026-01-31 • via Nuitee
H
Habib Moises Ortiz Romanos • family_with_children • es
10
Pros:

El personal, muy capacitado y muy amables!

2026-01-30 • via Nuitee
Александра • couple • ua
1
I would strongly advise future guests to be very careful. Poor hygiene, technical issues, and false promises make this p
Pros:

Absolutely nothing

Cons:

Extremely disappointing and dishonest experience

This was one of the worst hotel experiences I’ve ever had.

The room had visible mold on the walls, which is completely unacceptable and unsafe. On top of that, there was no hot water at all, and water was literally leaking and running down the walls.

When I complained at the reception, the staff member showed me another room — but there was still no hot water there either. I was then told to submit a refund request through Booking.com and was explicitly assured that the hotel would approve the refund.

I followed these instructions and submitted the request — only to have it rejected by the hotel.

So not only were the living conditions unacceptable, but I was also misled by the staff. Promising a refund and then refusing it afterward is dishonest and unprofessional.

2026-01-30 • via Nuitee