Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 4434 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
B
Bruno • couple • br
6
2026-07-18 • via Nuitee
• solo_traveller • se
8
2026-07-18 • via Nuitee
M
Md Rehan • family_with_children • ie
9
Pros:

Excellent Location and Service, with Room for Minor ImprovementsThe hotel is very good and located in a great area. The reception staff are incredibly helpful and friendly, and the overall service is excellent.However, I noticed that the restroom lock was broken and not working properly during my stay. Additionally, the breakfast options could be improved to better match the hotel's high reputation.

Cons:

Excellent Location and Service, with Room for Minor ImprovementsThe hotel is very good and located in a great area. The reception staff are incredibly helpful and friendly, and the overall service is excellent.However, I noticed that the restroom lock was broken and not working properly during my stay. Additionally, the breakfast options could be improved to better match the hotel's high reputation.

2026-07-18 • via Nuitee
A
Ali • solo_traveller • kw
8
2026-07-18 • via Nuitee
I
Ildeliza • family_with_children • pt
9
2026-07-17 • via Nuitee
E
Eurico • solo_traveller • pt
9
Pros:

Da localização
Do pequeno almoço

Cons:

A limpeza não era a melhor precisamente o chão estava um pouco pegajoso

2026-07-17 • via Nuitee
E
Eduardino • extended_group • pt
8
2026-07-17 • via Nuitee
F
Francisca • couple • pt
8
2026-07-17 • via Nuitee
F
filipadgpereira • solo_traveller • pt
4
2026-07-17 • via Nuitee
M
Malgorzata Anna • solo_traveller • es
7
Pros:

Limpieza muy bien, atención por parte del personal muy bien.

Cons:

La presión del agua, vistas a la parte de obra

2026-07-16 • via Nuitee
D
Daniel • family_with_children • es
7
2026-07-16 • via Nuitee
R
RAMY • solo_traveller • qa
10
2026-07-16 • via Nuitee
A
ALESSANDRA • solo_traveller • br
8
Local com preço acessível
Pros:

Espaço do quarto e a localização do hotel

2026-07-15 • via Nuitee
A
Adriano • solo_traveller • pt
9
2026-07-15 • via Nuitee
Тома • solo_traveller • ua
9
Pros:

Чисто. Ліжко комфортне. Зручне розташування, поряд метро. До багатьох локацій можна дістатись пішки. Є ліфт. В номері є міні-бар.

Cons:

Маленькі раковина і душова кабіна. Для великих людей не дуже зручно.

2026-07-15 • via Nuitee
T
Tazi • family_with_children • ao
8
Boa
Pros:

Próximo do centro

Cons:

Nada a apontar

2026-07-15 • via Nuitee
G
Gomes • extended_group • fr
8
2026-07-15 • via Nuitee
A
Andrea Nikole • couple • es
10
La verdad súper bien, tuvimos donde dejar el coche, hablan español, portugués y inglés me parece por qué me comuniqué en
Pros:

Me a encantado la cama sinceramente, era súper cómoda y parecía que me abrazaba 🤭 estuvo bien la habitación y lo que es el desayuno también con sus máquinas de café, zumos y variedad para desayunar.

Cons:

El ascensor es algo pequeño.
La falta de empatía de el resto de personas que visitaba el hotel para descansar, parece ser que van más de fiesta que no saben tener cuidado al hablar o cerrar las puertas, teníamos un señor al lado dando voces cuando entraba y salía y luego pum cerrando la puerta y así.
El hotel no te pongo nada malo, solo espero que la gente que sepa que va por descanso a un sitio aprenda a respetar el resto.

2026-07-15 • via Nuitee
N
Natalia • solo_traveller • co
1
Pros:

Nada

Cons:

Espero que todo el que piense en hospedarse en este hotel lea este comentario. Por favor, NO se hospeden en este hotel por nada del mundo.. la limpieza es terrible, en el baño encontré una cucaracha (cockroach).
Pedi cambio de habitación, y en esta encontré otro insecto..además el olor a insecticida era terrible.
Tuve que cambiar de hotel después de ña primera noche.

2026-07-14 • via Nuitee
M
MEHMET • solo_traveller • tr
7
Pros:

Housekeeping people in the hotel and the service itself was very good. They have a good breakfast and for my next trip to Lisbon İ will book here again

2026-07-14 • via Nuitee