Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

7.4
Based on 4622 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
E
Eduardo • solo_traveller • pt
10
2026-10-17 • via Nuitee
V
Veronica • family_with_children • es
7
Pros:

El personal es muy amable

Cons:

Algún enchufe no funciona

2026-10-17 • via Nuitee
J
Jose Manuel • solo_traveller • cl
3
El hotel debe actualizarse
Pros:

La hubicación y el personal que atiende

Cons:

Habitación con un baño extremadamente pequeño, el mobiliario del hotel muy antiguo y pasado de moda. Desayuno muy pobre.

2026-10-17 • via Nuitee
S
Sara • family_with_children • pt
9
2026-10-16 • via Nuitee
N
Nicolas • couple • es
5
Regular
Pros:

Ubicación

Cons:

Habitación

2026-10-15 • via Nuitee
C
Constantin Sonea • family_with_children • it
7
Pros:

Vicino al metro

2026-10-15 • via Nuitee
M
Mateus • couple • pt
8
2026-10-15 • via Nuitee
E
Elton Costa • family_with_children • br
9
Otima
Pros:

A localizacao é muito boa do hotel. Tem cafe da manha nao incluso de 7 euros, bom valor para o que oferece. Achei bom o local e funcionarios, tudo certo.

Cons:

O cheiro do WC nao estava legal, isso foi a parte que nao gostei, e tinham as tomadas junto da parede das camas que nao estavam funcionando, fora isso tudo ok.

2026-10-14 • via Nuitee
S
Sizwe • solo_traveller • za
10
I enjoyed and staff members were amazing
Pros:

Excellent

Cons:

Closer to all the relevant places and to Lisbon marathon finish

2026-10-14 • via Nuitee
B
Bruno • couple • pt
8
Cons:

Preço vs qualidade elevado

2026-10-14 • via Nuitee
L
Liliana • solo_traveller • co
7
Pros:

Ubicacion

2026-10-14 • via Nuitee
B
Bogdan • couple • pl
9
Bardzo fajny hotel z miłą obsługą i dobrą lokalizacją. Polecam!
Pros:

Bardzo miła obsługa.

Cons:

Nie mam uwag.

2026-10-13 • via Nuitee
S
Sant • family_with_children • mt
8
Lisbon hotel
Pros:

Clean hotel
Good breakfast

Cons:

Very small bathroom
Construction noise

2026-10-13 • via Nuitee
J
Jose Henrique Cavalcanti de Melo • family_with_children • br
10
2026-10-13 • via Nuitee
K
Kristensen • family_with_children • no
7
Pros:

Beliggenhet

2026-10-13 • via Nuitee
J
Jose Henrique Cavalcanti de Melo • family_with_children • br
10
Excelente
Pros:

Em primeiro lugar quero elogiar os funcionários. atendimento excelente.
A localização também é excelente próximo do metrô da Marques de pombal e da avenida liberdade.
O café da manhã muito bom
as instalações são excelentes.
Com certeza me hospedarei mais nesse excelente hotel e indico para quem vier a lisb9a.

Cons:

nada a informar como negativo. tudo muito bom

2026-10-13 • via Nuitee
D
David • solo_traveller • es
7
2026-10-13 • via Nuitee
M
Milene • solo_traveller • de
8
2026-10-13 • via Nuitee
G
Grankvist • extended_group • se
3
Pros:

The cleaning ladies were really nice and helpful, even though there was some issues with the cleaning they were very nice, kind and helpful.

Cons:

Hairs, stains and weird bedding. The lobby was not clean and the corridors outside the rooms looked really dirty. For the price I would say it was not that good, very expensive for the standard that was presented.

2026-10-12 • via Nuitee
S
SONIA • extended_group • br
8
2026-10-12 • via Nuitee