Best Western Plus Plaza Hotel

Hotels
•
Best Western Plus
8.6 (424 reviews)
116 East Park Street , Thermopolis , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Exceptional location inside Hot Springs State Park / riverside setting
Hot springs / mineral pool and hot tub when available
Comfortable rooms and some updated bathrooms
Friendly and helpful desk/housekeeping staff noted by guests
Charming historic hotel character and suites available
Breakfast praised highly by several guests
Cons:
Main pool closed/broken for extended periods
Cleanliness and maintenance issues (filthy curtains, crumbs, moldy areas, unclean carpets)
No elevator (difficult with luggage) and some accessibility concerns
A/C problems and reliance on portable units in some rooms
Ice machine out of order
Inconsistent enforcement of noise/dog complaints
Some rooms dated (old beds, non-working outlets) and uneven room lighting
Perceived overpriced relative to the state of maintenance/amenities

Categories

Cleanliness
6.5
Multiple guests reported dirty elements (filthy net curtains, crumbs on bedside tables, moldy hot tub stairs, carpets not properly cleaned and evidence of mould/poor maintenance). Cleanliness is a clear weak point.
Service
9.9
Mixed reports but several mentions of helpful and delightful desk/housekeeping staff and staff locating a fan when AC failed; some enforcement/consistency issues (noise/dog complaints not addressed). Overall staff responsiveness was a positive element and justifies a strong score.
Location
10
Repeatedly praised: excellent spot inside Hot Springs State Park, riverside setting, proximity to park attractions and walking areas — clearly a major strength.
Room Quality
8.8
Rooms described both positively (suites, good showers, comfortable sitting rooms) and negatively (dated furniture, some outlets not working, dark rooms, occasional lack of lamps). Overall room quality is decent but inconsistent.
Amenities
7
The mineral springs/hot tub is a draw, but the pool was repeatedly reported closed/broken, ice machines out of service and other amenity maintenance issues — amenities are present but unreliable.
Value for Money
7.2
Several guests called the hotel overpriced for the condition and seasonal issues (broken pool/amenities). Historic charm adds value, but maintenance gaps reduce perceived value.
Food and Beverage
9.5
Mixed but generally positive: some guests called it the best breakfast they’ve had, while others found the free breakfast marginal with limited healthy options. On balance the F&B offering is a relative plus.
Overall Experience
9.9
Guests consistently praise the location, historic charm and some excellent touches (friendly staff, good rooms/breakfast in many cases), tempered by repeated maintenance and cleanliness issues. The overall stay experience trends positive given the setting and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:09

Property Description

Convenient Location near Hot Springs Park
Located in Thermopolis, Wyoming, Best Western Plus Plaza Hotel offers a seasonal outdoor pool and is just a short walk to Hot Springs Park. The close proximity to Big Horn River provides a serene atmosphere for guests to enjoy.

Comfortable Rooms and Amenities
Each modern room at Best Western Plus Plaza Hotel features free Wi-Fi, cable TV, and an en suite bathroom with complimentary toiletries. Guests can expect fresh towels and linens for a relaxing stay.

Delicious Breakfast and 24-Hour Reception
Start your day with a hearty breakfast at the hot breakfast bar offering a variety of options. The hotel's 24-hour reception and business center cater to all your needs, ensuring a seamless stay.

Book your stay at Best Western Plus Plaza Hotel now to experience comfort and convenience in Thermopolis, Wyoming.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 424 reviews
Cleanliness: 6.5
Service: 9.9
Location: 10
Room Quality: 8.8
Amenities: 7
Value for Money: 7.2
Food and Beverage: 9.5
Overall Experience: 9.9
E
Elizabeth • family_with_children • us
8
Pros:

Close to swimming and downtown area.

Cons:

Pool was not working.

2026-08-31 • via Nuitee
A
Akeel • solo_traveller • us
10
2026-08-31 • via Nuitee
E
Emma • family_with_children • gb
8
A pleasant short stay
Pros:

Great location in Thermopolis, in the Hot Springs park. Staff very friendly and helpful. Rooms were clean and comfortable. Slightly dated but still good.

Cons:

Nothing

2026-08-29 • via Nuitee
J
Johnny • couple • us
8
Wonderful time , would recommend.
Pros:

Location, size of the room.

Cons:

The pool was closed and the ice machine broke.

2026-08-16 • via Nuitee
N
Nael • family_with_children • us
5
Pros:

Location

Cons:

The cleaning (the room was dirty) and the noise (unfortunately, we were waken up by neighbors at 4am as they chose to watch tv very early)

2026-08-14 • via Nuitee
C
Charles • extended_group • us
5
Over priced for accomodations
2026-08-13 • via Nuitee
B
Brenda • couple • us
3
It was a place to sleep but hot & uncomfortable.
Cons:

No air conditioning, smelled bad, no hot water at the sink, pool was closed & no tv in the bedroom.

2026-08-11 • via Nuitee
B
Barbara • couple • us
9
Pros:

Historic, very close to Hot Spring State Park

Cons:

Pool closed, ice machine broken

2026-08-11 • via Nuitee
E
Escape44569770325 • Family
2
HORRIBLE Hotel...Horrible Service.
Pros:

To: [email protected]
Subject: Fwd: Your Document
Sent: Wed, 22 Jul 2026 13:37:50 +0000 (UTC)

Dear Best Western Customer Relations,

I am writing to file a formal complaint regarding my recent stay at the Best Western in Thermopolis, Wyoming, and to request your immediate assistance in resolving an issue that the hotel has failed to correct.

During my stay, I encountered multiple serious problems that made my experience unacceptable and far below the standards I expect from the Best Western brand. These included:

The swimming pool was closed and unavailable.

The ice machine was broken.

Coffee machine broken

Body soap dispenser broken, lying in the shower

The air conditioning in my room was not functioning properly and was blowing hot air.

There were spiders and spider eggs in my room, and they ended up getting into my suitcase, creating an unsanitary and very disturbing situation.

After reporting these issues, I was told that I would receive a full refund because of the condition of the hotel and my room. Based on that assurance, I expected the matter to be resolved.

However, I have not received the full refund that was promised.

Today, I called the hotel to inquire why my refund had not been processed in full. Unfortunately, the person identifying herself as the manager was rude, dismissive, and unprofessional. Instead of explaining why the promised refund had not been issued, she simply sent me a second receipt. I have no idea what changes, if any, were made, and the receipt did not explain why I still have not been refunded the full amount I was promised.

I find it extremely disappointing that not only have I had to continue pursuing a refund that should have already been processed, but I was also treated disrespectfully when simply asking for an explanation.

For your review, I have attached both the original receipt from my stay and the second receipt that the manager emailed to me today. I am hoping you can determine what changes were made and why they do not reflect the full refund that I was originally promised.

I respectfully request that Best Western Corporate review this matter, honor the commitment that was made to me, and process my full refund immediately. I also ask that you investigate the handling of this complaint by the hotel's management, as this experience does not reflect the level of customer service I expect from Best Western.

If this matter cannot be resolved promptly, I will have no choice but to file a formal complaint with the Better Business Bureau.

Please contact me as soon as possible with confirmation that my full refund has been processed.

Thank you for your prompt attention to this matter.

Sincerely,

2026-07-28 • via Tripadvisor
A
Andreas • family_with_children • de
6
2026-07-25 • via Nuitee
L
Lynne • couple • us
7
2026-07-24 • via Nuitee
N
Nadia • family_with_children • dk
9
Great stay, we love Thermopolis
Pros:

Location is marvelous

Cons:

Unfortunately swimming pool was not working, I think it should be updated by booking

2026-07-20 • via Nuitee
L
Lucinda • family_with_children • gb
1
HURRENDOUS
Pros:

Nothing

Cons:

Pool was closed but looking at reviews now it’s been closed for months. The hot tub had moldy stairs and over 18 only. No lift so my husband had to struggle with 4 suitcases. Bed side tables had biscuit crumbs and what looked like a dried boggy! Net curtains filthy, window sill looked like it hadn’t been cleaned in months. Foil keeping a standing air con unit in place

2026-07-19 • via Nuitee
D
Debbie • family_with_children • us
10
Great stay.
Pros:

The rooms were great! Best breakfast we have had any where. Great location!

Cons:

The pool was not usable.

2026-07-16 • via Nuitee
B
Brice • family_with_children • us
10
Pros:

Hot spring spa at the hotel.

Cons:

The pool was closed.

2026-07-09 • via Nuitee
K
Kendall • solo_traveller • us
10
Pros:

Room was great. Shower was great water pressure

Cons:

A/C at the front desk was not working, so make the area very warm

2026-07-08 • via Nuitee
A
Andrew • couple • au
8
2026-07-07 • via Nuitee
D
David • family_with_children • us
7
NA
Pros:

NA

Cons:

pool was out of commission.

2026-07-06 • via Nuitee
C
chrispC1108BS • Couples
4
Take care in Thermopolis
Pros:

A pool that has been broken for months, a ice machine that it’s been broken for months, below average breakfast, and the blinds in our room had broken for months, so they were in operative. A dog barking in the room next-door, without any enforcement by the staff.

2026-07-04 • via Tripadvisor
A
Alain • couple • fr
2
Très moyen
Pros:

petit déjeuner standard - emplacement correct

Cons:

Pas d’ascenseur - piscine fermée - niveau de confort assez sommaire car ensemble de l’immeuble ets modeste pour le niveau de prix dans la saison

2026-06-27 • via Nuitee