Best Western Plus Plaza Hotel

Hotels
•
Best Western Plus
8.4 (150 reviews)
116 E Park St, Thermopolis, Wyoming, 82443 , Thermopolis , US
1-307-864-2939

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Conference space
Hiking/biking trails nearby
Library
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Historic character
Beautiful location
Helpful staff
Good breakfast
Cons:
Cleanliness issues
Old facilities
Room conditions
Non-functioning amenities

Categories

Cleanliness
6.4
Several reviews mention dirty towels, mold, and overall cleanliness issues.
Service
9.9
Staff is very helpful and knowledgeable as per multiple reviews.
Location
9.4
The location near the hot springs and alongside the river is frequently praised.
Room Quality
7.9
Several complaints about room conditions but some positive notes about updated rooms.
Amenities
7.4
Noted issues with air conditioning and some amenities not functioning properly.
Value for Money
8.4
Considering the historic charm and location, some feel the price is justified despite limitations.
Food and Beverage
9.4
Good breakfast options mentioned, enhancing the stay experience.
Overall Experience
8.4
A mix of positive historic character and significant maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:04

Property Description

Discover the perfect retreat at Best Western Plus Plaza Hotel, where comfort meets convenience in the heart of Thermopolis.

Recreational Oasis
Unwind at our outdoor pool and soak in the rejuvenating hot tub, perfect for relaxation after a day of exploring local attractions.

Modern Conveniences
Stay connected with complimentary wireless internet access throughout the hotel and enjoy complimentary newspapers in the lobby while our 24-hour business center caters to your professional needs.

Comfortable Accommodations
Each of our 36 air-conditioned rooms features a refrigerator and LCD television, providing a home-away-from-home experience with convenient amenities such as free local calls and complimentary toiletries.

Book your unforgettable stay today at Best Western Plus Plaza Hotel, just steps away from the natural wonders of Hot Springs State Park!

Important information:

  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 150 reviews
Cleanliness: 6.4
Service: 9.9
Location: 9.4
Room Quality: 7.9
Amenities: 7.4
Value for Money: 8.4
Food and Beverage: 9.4
Overall Experience: 8.4
B
Brent • couple • us
9
2026-06-15 • via Nuitee
D
Debs332020 • Couples • Durango, Colorado
10
Nice lodging, a little pricey though.
Pros:

This is one of the best, Best Western Motels we have stayed at. If you are in the area we would recommend staying here.
We had pretty much given up staying at this brand because of quality, this one however is a keeper.

2026-06-14 • via Tripadvisor
L
Linda • solo_traveller • us
6
Pros:

The mineral pool and the proximity of the park and our room was a suite.
Dog friendly!

Cons:

There were no good reading lamps and in general the rooms were a bit dark.
Free breakfast was marginal with only a few healthy options

2026-06-11 • via Nuitee
L
Laura • solo_traveller • gb
6
Pros:

Everything was fine except for one thing- air con.

Cons:

The bedroom's air con broke and it was boiling. There was no room change available but the staff did manage to find a fan which helped.

2026-06-05 • via Nuitee
2
204alastairg • Couples
4
What a wonderful location
Pros:

What a wonderful location inside the state park right by the river with birds singing everywhere. Unfortunately inside is a very different story ... it's summer - the pool is closed and is absolutely filthy ....the a/c is a temporary portable unit venting thru the window ...the ice machine is broken and not working ...our room wasn't serviced today . What was once a wonderful building has been allowed to slowly decay ..our room ( 102) has dated furniture ..a carpet that hasn't been properly cleaned ...the bathroom has been recently updated but sinks don't drain properly. At breakfast nearly everything comes out of packaging ..cold water comes from a hot drink dispenser ( and wasn't cold ) ...this could be an absolute gem but owners need to invest into the guest experience.

2026-06-01 • via Tripadvisor
R
R5454OUcharlotteh • Couples
4
Overpriced hotel.
Pros:

They only book through a third party that makes you buy insurance even if you book in a 24 hour period. Price is overpriced for the hotel itself. Older historic hotel, quaint. They have a hot springs hot tub on the property.

2026-05-13 • via Tripadvisor
3
359ellenh • Couples • Denver, Colorado
8
Charming old hotel
Pros:

This little 1917 hotel is right in Hot Springs State Park. Two stories of rooms wrap around a little pool and hot spa, with rocking chairs on the balconies and porches. We had a comfortable but rather dim sitting room and a spacious, bright bedroom and updated bathroom. The bed was a bit old and not every outlet worked, so I took off a star, but the desk and housekeeping staff were delightful and I would definitely recommend a stop. Reserve in advance because they fill up.

2026-05-03 • via Tripadvisor
T
Tina • couple • us
9
It was a great place to stay, and we would recommend it.
Pros:

It was in the park, and the location quite enchanting.

Cons:

The bathroom was a bit difficult to maneuver when trying to close the door.

2026-04-28 • via Nuitee
A
Athena • family_with_children • us
10
2026-04-13 • via Nuitee
D
Danyel • couple • us
8
Was great
Pros:

Hot tub was great.

Cons:

Not having my room clean at least once while I was there. I stayed for 5days.

2026-04-07 • via Nuitee
N
Nancy • solo_traveller • us
7
I liked the place, but some things needed upgrading.
Pros:

I liked the historical component of the hotel (Plaza Hotel), the location, the staff.

Cons:

The condition of the room. I left notes for staff about what needed fixing. (Bed, phone)

2026-03-27 • via Nuitee
J
John • couple • us
9
Best Hotel in Thermopolis - Bar None
Pros:

We have stayed here multiple times. Excellent breakfast, better quality than most hotels and actual ceramic plates should you wish to use them. Wonderful vintage hotel with its own hot pool and a 3 minute walk to the large Hot Springs Park pools. Staff are very accommodating and pleasant people. They bake cookies for the guests - where else do you find that?

Cons:

Nothing to complain about.

2026-03-18 • via Nuitee
P
Patrick • couple • us
8
Pros:

The king suite with fireplace was a great way to spend Valentines Day with my girlfriend! The room was clean, spacious and comfortable.

2026-03-14 • via Nuitee
S
Scott • couple • us
8
2026-03-13 • via Nuitee
P
Phillips • family_with_children • us
5
Pros:

The mineral hot tub, rooms were nice

Cons:

but to much noise from other rooms was like they were in the room with you. Price was high 271 for just 2 nights, the breakfast was adequate but good was not always enough they ran out of bacon and was going to be 20 minutes before anymore was it this was at 745 am

2026-03-02 • via Nuitee
E
Erin • family_with_children • us
6
Pros:

The staff was very nice.

Cons:

There were a lot of things missing in our room that we had to go to the front desk to get. None of the appliances were plugged in. We stayed in a suite. There were no linens for the pull out bed, no batteries in the remote, and only 2 towels when there were 4 of us staying.

2026-02-28 • via Nuitee
M
McNulty • couple • us
10
Ehjehd
Pros:

Only stay for 4 hours lol

Cons:

The frost desk took damn near 40 mins to check me in

2026-01-30 • via Nuitee
V
Vinod • family_with_children • us
10
2026-01-24 • via Nuitee
R
Richard • couple • us
7
Pros:

Good for hotel buffet. The woman working the breakfast was wonderful.

Cons:

Ran out of corn flakes

2026-01-19 • via Nuitee
A
Ann • couple • us
9
2026-01-19 • via Nuitee