Best Western Gardendale

Hotels
•
Best Western
8.2 (452 reviews)
842 Thompson St, Gardendale, Alabama, 35071 , Gardendale , US
1-205-631-1181

listing image 1
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Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Outdoor pool - seasonal
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Dirty facilities
Confusing billing
Poor breakfast selection

Categories

Cleanliness
7.66
Several reviews mention issues such as hair in the sink, a dirty wash rag, and a filthy pool.
Service
9.13
Most reviews highlight helpful and friendly staff, which positively influences the service rating.
Location
9.17
Many guests appreciate the excellent location, being tucked away in a quiet area yet close to the interstate.
Room Quality
8.12
Guests noted comfort in beds but also mentioned some issues with outdated or poorly maintained amenities.
Amenities
7.15
Various complaints about limited breakfast options and insufficient housekeeping services affect this score.
Value for Money
8.61
Reviewers feel that the hotel provides decent value for its price, despite some complaints.
Food and Beverage
7.16
Many comments on breakfast highlight both satisfactory and poor experiences, affecting overall sentiment.
Overall Experience
8.63
Guests generally felt positive about their stay despite some disappointments, leaning towards recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:14

Property Description

Escape to Best Western Gardendale, where comfort and convenience blend effortlessly!

Recreational Amenities
Dive into relaxation with our outdoor pool and stay fit at our well-equipped fitness center, ensuring both your body and mind are rejuvenated during your stay.

Comfortable Accommodations
Unwind in one of our 29 modern, air-conditioned rooms featuring plush pillowtop beds, flat-screen televisions, and refrigerators for a home-like experience. Stay connected with complimentary wireless internet access.

Convenient Amenities
Start your day with our complimentary full breakfast and take advantage of a business center, dry cleaning services, and free self-parking for hassle-free travel.

Experience the charm of Gardendale and all its attractions. Book your stay at Best Western Gardendale today!

Important information:

  • The seasonal pool will be open from April to September.
  • Up to 4 children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 452 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
T
Tearra • couple • us
5
Pros:

The room was clean and stocked.

Cons:

Upon checking in, I was told I would be charged a $25 holding fee and it would be returned to my credit card. Ok, thats fine but this should be stated when making reservations. My problem is with housekeeping. Why ask what time your customs will be checking out, when housekeeping comes around three hours before checkout knocking and opening doors they know customers are in? This makes no sense and is absolutely
unnecessary. Thank goodness I had my latch on the door. And no I should not have to put the privacy sign on the door nob. They have a list of which rooms are occupied so why come and bother someone hours before checkout.

2026-01-20 • via Nuitee
E
Eddie • solo_traveller • us
9
Very comfortable. Thoroughly enjoyed
Pros:

Great staff. Very friendly

Cons:

Ptac unit would not bring temp down in room

2026-01-19 • via Nuitee
S
Shernae • extended_group • us
6
2026-01-19 • via Nuitee
R
Romesha • family_with_children • us
1
Never going back to ANY BEST WESTERN
Pros:

The water was hot

Cons:

Customer service sucks. We went swimming. I asked for more towels and staff asked me to swap the used towels in order to get clean ones. Also, I noticed on SUNDAY that I had been Charged 3 times. I spoke with staff about the charge. And nothing happened. Now it’s 6/5/25 I’ve been charged twice $146.80. I called yesterday and was given a bullshit explanation. This is a huge inconvenience.

2026-01-19 • via Nuitee
R
Ronjenika • couple • us
10
Amazing
Pros:

I love the location I love the jacuzzi n the room everything was amazing I’ll be back soon

2026-01-19 • via Nuitee
W
William • couple • us
10
2026-01-19 • via Nuitee
C
Courtney • solo_traveller • us
10
2026-01-19 • via Nuitee
J
James • couple • us
8
2026-01-19 • via Nuitee
S
Shon-Maree • solo_traveller • us
10
2026-01-10 • via Nuitee
L
Lacey • family_with_children • us
10
I would recommend.
Pros:

Breakfast was good with a variety of choices. The breakfast staff person was very friendly and helpful.
The location is in an excellent area.

Cons:

The mattress on my bed was extremely soft. I needed more firmness.

2025-12-18 • via Nuitee
W
William • solo_traveller • us
10
2025-12-13 • via Nuitee
L
Lacey • family_with_children • us
10
Pros:

Loved location. Didn’t do breakfast.

2025-12-12 • via Nuitee
J
Joanna • family_with_children • us
10
Pros:

Nice clean room. Comfortable bed.

2025-12-12 • via Nuitee
B
brianca • couple • us
9
Pros:

Everything was great

2025-12-03 • via Nuitee
C
Campbell • couple • us
10
Pros:

Seems to be a family-run business.

Cons:

Keys kept going out.

2025-12-03 • via Nuitee
W
Will • solo_traveller • us
10
Pros:

the bed was extremely comfortable. I was very impressed.

2025-11-30 • via Nuitee
L
Larhondra • family_with_children • us
10
2025-11-26 • via Nuitee
E
elizabeth • family_with_children • us
3
Cons:

My non smoking room smelled terrible..elevator was scary

2025-11-17 • via Nuitee
T
Tae • family_with_children • us
10
2025-11-16 • via Nuitee
P
Patricia • couple • us
8
2025-10-27 • via Nuitee