Best Western Kendallville Inn

Hotels
•
Best Western
8.6 (203 reviews)
621 Professional Way , Kendallville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast options
Comfortable beds
Cons:
Cockroaches in the room
Noisy environment
Inconsistent customer service
High fees for pets

Categories

Cleanliness
7.85
Several comments indicated rooms were clean, but frequent mentions of cockroaches negatively impacted the score.
Service
9.35
Most reviews praised the friendliness of the staff, despite one mention of poor customer service.
Location
8.65
Positive comments about the hotel's reasonable location near attractions.
Room Quality
8.35
Rooms described as clean and comfortable, although some had issues with noise and setup.
Amenities
9.05
General satisfaction with amenities such as large breakfast area and accessibility.
Value for Money
8.75
Most guests felt they received fair value for their stay, but some criticized high pet fees.
Food and Beverage
7.85
Mixed feelings about breakfast quality with some guests enjoying it while others found it lacking.
Overall Experience
8.95
Overall satisfaction with the stay, with many guests expressing willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:18

Property Description

Convenient Amenities
Enjoy a seasonal outdoor pool, fitness center, and free WiFi during your stay.

Deluxe Accommodations
Relax in rooms with kitchenettes and complimentary toiletries for added comfort.

Tasty Breakfast Options
Start your day right with a buffet, continental, or vegetarian breakfast available.

Book now for a delightful stay at Best Western Kendallville Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Oct 21, 2025 until Sat, May 23, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FWA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 203 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.65
Room Quality: 8.35
Amenities: 9.05
Value for Money: 8.75
Food and Beverage: 7.85
Overall Experience: 8.95
D
Deandre • couple • us
1
2026-05-07 • via Nuitee
E
Elmore • solo_traveller • us
9
Pros:

Friendly staff

Cons:

Nothing

2026-04-21 • via Nuitee
E
Elliott • solo_traveller • us
8
2026-03-30 • via Nuitee
J
Johnston • family_with_children • us
10
Pros:

We weren't there long but everything was wonderful. The staff was very friendly, everything was clean, and the breakfast was amazing

Cons:

No complaints from us!

2026-03-22 • via Nuitee
W
William & Diana • couple • us
7
5 productive days in Kendallville, augmented by, and facilitated by a relaxed, accommodating stay
Pros:

The location was perfect....edge of town & easily accessible. The staff were all very friendly, and asked if there was anything else they could do for us.

Cons:

There were several people staying at the Inn/Hotel that seemed to be non- paying guests....perhaps family of staff, or migrant workers. These people cooked in their rooms, and the smells were often quite strong in the hallways. THEY WERE NOT UNDULY NOISY OR DISRUPTIVE.

2026-03-21 • via Nuitee
G
gabriel • solo_traveller • us
3
Not very good.
Pros:

Air conditioner sucked. Never reached desired temperature. Kicked on for 2 minuets and cut off. Room lost power twice and WiFi was lost for hours on different occasions.

Cons:

Air conditioner and breakfast

2026-03-14 • via Nuitee
T
tracey • family_with_children • us
10
2026-03-09 • via Nuitee
A
Amber • family_with_children • us
8
Pros:

Room was very clean. Breakfast was good. Night staff was very nice and personable

Cons:

Morning front desk attendant was lacking personality and was not as friendly as the night gal.

2026-02-12 • via Nuitee
K
Kylee • couple • us
5
2026-02-08 • via Nuitee
J
John • couple • us
8
2026-01-19 • via Nuitee
B
Bree • couple • us
10
2026-01-19 • via Nuitee
R
Rose • couple • us
9
Pros:

The room was very clean and very nice. Staff was friendly

Cons:

Yogurt machine at breakfast was loud and slow

2026-01-16 • via Nuitee
C
Curtis • couple • us
6
Pros:

Breakfast

Cons:

The young ladie that works day shift does not have a good custermer service. She dont talk and dont smile and very unfriendly.

2026-01-02 • via Nuitee
A
Angela • couple • us
2
The hotel itself was nice looking. Staff was friendly. But the train and the rock roach ruined every
Pros:

I did not eat breakfast! As I seen a cock roach in my room.

Cons:

The train that went through every few hours. And seeing a cock roach on the night stand freaked me out!

2025-12-21 • via Nuitee
M
Michelle • couple • us
9
I would stay here again if ever in the area
Pros:

It was very clean and the bed laid very good

Cons:

The breakfast could be better

2025-12-17 • via Nuitee
P
Powell • solo_traveller • us
8
2025-12-15 • via Nuitee
A
Ashton • solo_traveller • us
10
2025-12-15 • via Nuitee
A
Ashton • solo_traveller • us
10
2025-12-15 • via Nuitee
S
Shontell • family_with_children • us
8
Cons:

Internet stopped working so wasn't able to watch TV for 2 nights

2025-12-04 • via Nuitee
C
Curtis • family_with_children • us
10
Pros:

I liked everything about it.

Cons:

N/a

2025-11-29 • via Nuitee