Best Western Northgate

Hotels
•
Best Western
8.7 (453 reviews)
6450 Metral Drive , Nanaimo , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Very clean rooms
Good breakfast options
Cons:
Issues with cleanliness and maintenance
Noisy environment in some areas
Perceived higher price compared to some alternatives

Categories

Cleanliness
8.13
Several reviews noted issues with room cleanliness and maintenance.
Service
9.1
Consistently praised staff for being friendly and helpful throughout multiple reviews.
Location
9.14
Multiple reviews highlighted the great central location and easy access to nearby attractions.
Room Quality
8.49
Rooms were described as comfortable but with some issues noted, such as noise and age of the elevator.
Amenities
8.62
Amenities were positively mentioned, particularly breakfast options and cleanliness.
Value for Money
8.48
Comments regarding pricing were mixed, with some finding it high compared to other options.
Food and Beverage
8.83
Positive feedback on food quality, especially breakfast.
Overall Experience
8.8
Despite some specific issues, the overall sentiment was positive, with many stating they enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Free WiFi and Daily Breakfast
Enjoy complimentary WiFi and kickstart your day with a delicious continental breakfast at Best Western Northgate. Each guest room comes equipped with a microwave for your convenience.

Comfortable Rooms and Amenities
Relax in rooms featuring a flat-screen cable TV, coffee maker, and en suite bathroom with free toiletries. Indulge in a hearty breakfast spread including waffles, fresh fruit, and pastries.

Convenient Facilities and Nearby Attractions
Take advantage of the fitness centre, free parking, and on-site laundromat. Explore nearby attractions like Vancouver Island University and Woodgrove Mall just a short drive away.

Book your stay at Best Western Northgate for a delightful and convenient experience!

Important information:

Please note, pets are only permitted on the first floor.

There is construction happening outside the hotel between the hours of 8:00 PM and 6:00 AM Sunday through Thursday. This is happening from now to 15th September.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 39.57
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 453 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.49
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.83
Overall Experience: 8.8
A
ADRIANA • couple • br
10
2026-02-13 • via Nuitee
R
Raisa • family_with_children • ca
2
Only good thing is location, room and hallway carpets had bad smell/urine or mold smell.
Pros:

Location

Cons:

Room smells like animal urine, bathroom supplies are all empty. All bottles of shampoo conditioner etc are empty.

2026-01-19 • via Nuitee
K
Ken • couple • ca
6
place was fine. Just the booking was most unsetling
Pros:

so so . to much pork

Cons:

the booking experience was very terrible on line

2026-01-19 • via Nuitee
T
tuğba • family_with_children • tr
9
Nanaimo da guzel bir hafta
Pros:

Kizim doverbayde internatinol ogrenci onu ziyarete geldigimde konaklama yaptim konum bizim icin cok iyiydi yuruyerek okula gidip geldi. Woodgrove yurume mesafesinde etrafinda yurume mesafesinde guzel aksam yemegi ve cafeler var
Sabah kahvaltisinda kendi waffle yapmayi cok sevdim daha once hicbir otelde gormemistim

Cons:

Odada kettle yoktu ben cay icmeyi severim bu eksik

2026-01-09 • via Nuitee
R
ronS0521 • Family • Vancouver, British Columbia
8
Very Good Experience and Represented the BW Brand Well
Pros:

We were there for 3 nights with the family and the rest of the hockey team to play at a tourney, The interiors are quite new and well appointed. The staff were great from the front desk to the restaurant.

We have not stayed at a BW branded hotel for a long time since the last time was a couple of bad experiences which were likely pretty on par with the BW experience. We had little to no great expectations before arriving.

This BW is very conveniently located right across the street from a Superstore and a 3 min drive to the largest mall in the area. There are a lot of restaurants and cafes nearby and the mall has a lot of your regular favourite stores.

The staff made this experience an excellent one as they changed our minds on the BW brand. We will likely give another BW hotel a try in the future.

2025-12-24 • via Tripadvisor
R
Rolanda • couple • ca
10
Fantastic!
Pros:

Clean, decent rate, easy to get to

2025-12-24 • via Nuitee
R
Rory • family_with_children • ca
3
Pros:

Not much

Cons:

Pool was broken
They didnt tell us at check in only when we came back down with our kids all ready. Then the water from sink and tub were full of sediment and the fans didnt work and it was too hot and steamy and the place was falling apart

2025-12-24 • via Nuitee
K
Kelly • solo_traveller • ca
9
Very comfortable and clean.
Pros:

Good breakfast

Cons:

Had no major problems. Elevator a bit old and noisy.

2025-12-15 • via Nuitee
K
KAYE • couple • us
9
Good. Could be better.
Pros:

Downtown is an amazing place that is easy to walk. It’s beautiful, felt very safe, and was beautifully decorated for the Holiday season. So many restaurants and stores plus Chinatown.

Cons:

The noise.
This is a very noisy location.
From loud music, cars, and construction it may not be the right place for you.

2025-12-04 • via Nuitee
M
michelle • extended_group • ca
8
Pros:

Central and clean. Nice breakfast

Cons:

I bit expensive.

2025-11-13 • via Nuitee
R
Rosypskye • family_with_children • ca
10
2025-11-10 • via Nuitee
I
Ian • couple • ca
10
Pros:

Always reliable.

Cons:

Pricier than warranted.

2025-11-08 • via Nuitee
E
ElleGrrl • Business • Port Hardy, Vancouver Island, British Columbia
10
Great location, great value, excellent hotel
Pros:

I had an excellent stay here. The hotel is clean and comfortable, the staff is very friendly and helpful, and the breakfast is really good.

The hotel is located near a huge mall, all the big box stores, and tons of restaurants. It's also a short drive from Neck Point Park, a great place for walking or hiking. And even though it's a busy area, the hotel was very quiet and peaceful. A great find in the area.

2025-10-31 • via Tripadvisor
L
Laura • solo_traveller • ca
9
Very clean, comfortable room, a good value, a great location.
Pros:

Great location, excellent breakfast, spotless room

Cons:

Everything was perfect. No issues.

2025-10-31 • via Nuitee
D
Duane Hadley • couple • us
10
2025-10-26 • via Nuitee
M
Melanie • solo_traveller • ca
8
Good value right at the mall
Pros:

Spacious room, hotel is right by the mall which we wanted

Cons:

Not many vegetarian options at breakfast (the 2 warm dishes had meat mixed in)

2025-10-23 • via Nuitee
D
Duane Hadley • family_with_children • us
9
2025-10-22 • via Nuitee
C
carol • partner
10
Pros:

Place was great, convenient and clean

2025-10-09 • via Nuitee
J
Jonathan • family
10
Pros:

Clean comfortable rooms and friendly staff.

2025-10-06 • via Nuitee
G
Gary
10
Pros:

Cleanness !

2025-10-05 • via Nuitee