SureStay Plus Hotel by Best Western Susanville

Hotels
•
SureStay Plus Hotel by Best Western
7.9 (701 reviews)
2785 Main St , Susanville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Complimentary breakfast
Cons:
Cleanliness issues
Noisy environment
Inadequate parking

Categories

Cleanliness
6.65
Issues with cleanliness noted, including mold in bathroom and garbage around the building.
Service
8.65
Friendly and helpful staff mentioned in multiple reviews.
Location
8.65
Convenient location for shopping and access to nearby restaurants.
Room Quality
7.15
Mixed sentiments; spacious but some discomforts such as noisiness and outdated furniture.
Amenities
7.65
Positive remarks about the breakfast and dog-friendly environment, but issues with parking and no elevators.
Value for Money
8.15
Generally good value for the price, despite some noted shortcomings.
Food and Beverage
8.65
Great complimentary breakfast with specific arrangements mentioned.
Overall Experience
7.65
Overall experience is typically positive, but marred by cleanliness and noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 05:46

Property Description

Outdoor Pool and Air-Conditioned Rooms:
Enjoy a refreshing dip in the outdoor pool and relax in air-conditioned comfort at Best Western Trailside. Stay connected with free internet access in every room.

Convenient Amenities in Every Room:
Experience convenience with in-room amenities such as a refrigerator, microwave, coffee maker, and iron with ironing board. Unwind with cable satellite television including HBO.

Local Dining and Attractions:
Indulge in delicious treats at the Black Bear Family Diner or explore nearby dining options. Visit Roops Fort and Antelope Lake just a short distance away.

Book your stay at Best Western Trailside Inn now for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 701 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 7.65
Z
Zhiping • extended_group • us
10
Pros:

Clean, staff, breakfast

2026-05-06 • via Nuitee
T
Terry • solo_traveller • us
8
Pros:

Close to restaurant.

Cons:

Dog friendly but no place for your dog to potty.

2026-05-02 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2026-05-02 • via Nuitee
D
District • couple • kr
9
This is a good place to stay.
Pros:

everything

2026-04-28 • via Nuitee
G
Gonzales • solo_traveller • us
6
Cons:

Bed wasnt comfortable

2026-04-22 • via Nuitee
S
Sherri • solo_traveller • us
9
2026-04-15 • via Nuitee
E
Emily • couple • us
10
Awesome!
Pros:

I loved the newly renovated room. My go to place in Susanville

2026-04-09 • via Nuitee
M
Michele • family_with_children • us
9
Very good
Pros:

Big room, comfortable beds, right off the main road. The staff was very nice and the breakfast was excellent as you get a voucher for the restaurant next door and get to choose from their menu.

Cons:

The dumpsters were emptied very early, felt like 5am and woke us up. We were on the first floor which I don’t recommend because the people above us also woke us up at about 5am.

2026-04-04 • via Nuitee
C
Chris • couple • us
8
Pros:

Convenient location, large parking lot, convenient restaurant next door that serves a limited menu breakfast for guests.

Cons:

There was something metal underneath the bed that popped every time you moved to hard.

2026-04-04 • via Nuitee
P
Penny • couple • us
10
2026-03-31 • via Nuitee
T
Ted • couple • us
4
We have stayed there before. Never again.
Pros:

Free breakfast at the restaurant next door was very nice. Room was recently painted and very clean.

Cons:

We were sent to three rooms that were either under remodeling or not cleaned yet. Very frustrating. The pool looks like it hasn't been open in years. The exterior walls need painting. The parking lot and landscaping were filthy. Dead plants everywhere.

2026-03-24 • via Nuitee
D
Denise • solo_traveller • us
10
2026-03-10 • via Nuitee
S
Summer • family_with_children • us
9
We definitely be staying here again
Pros:

Lumberjack breakfast is great. Room was clean beds comfortable definitely worth the price.

2026-03-08 • via Nuitee
G
Gonzalez • family_with_children • us
10
Very nice place to rest during a very long trip.
Pros:

We really enjoyed the breakfast we had with the vouchers.

Cons:

N/A

2026-03-06 • via Nuitee
S
Sheila • family_with_children • us
8
Pros:

Lots of channels on tv, nice arrangement for breakfast next door at the lumberjack. Room was spacious and the staff were very friendly.

Cons:

Bed was only moderately comfortable. They are in the process of remodeling, so maybe we got an older room.

2026-02-22 • via Nuitee
M
Margaret • solo_traveller • us
7
Cons:

The noise through the connecting door to the next room was too much.

2026-02-12 • via Nuitee
S
Sanders • family_with_children • us
8
Pros:

It was clean and nice restaurant and staff was friendly.

Cons:

For over an hour someone up stairs was stomping and banging at bedtime and in the morning. The room had a pet bed which is a bad idea due to fleas that could be left by patrons. I did not allow my dog to use it. Fleas are prolific

2026-02-11 • via Nuitee
D
Dan • extended_group • us
6
2026-02-11 • via Nuitee
J
Jenny • family_with_children • us
1
Disappointed
Pros:

The size of the rooms was great. Fridge and microwave, check in was easy

Cons:

Stuffed away in a far off corner with only cold water. No hot water for showers, bad customer service.

2026-01-31 • via Nuitee
M
Maranda • couple • us
8
2026-01-31 • via Nuitee