SureStay Plus Hotel by Best Western Susanville

Hotels
•
SureStay Plus Hotel by Best Western
8 (559 reviews)
2785 Main St , Susanville , US
+1 530-257-4123

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly, helpful staff
Convenient location
Included breakfast at Lumberjack (often praised)
Ample parking
Pet-friendly
Cons:
Noisy neighbors/creaky floors
Inconsistent or limited breakfast (slow service, not always buffet)
Some rooms dated; uncomfortable mattresses or short couches
No designated pet-walking area
Noisy or weak air conditioning in some rooms

Categories

Cleanliness
9
Repeatedly described as clean, newly remodeled in places and comfortable; multiple guests praised room cleanliness and wood floors over carpet.
Service
9
Staff repeatedly called friendly, knowledgeable and helpful; several guests said they would return because of the service.
Location
9
Consistently noted as convenient and close to town/venue with easy highway access; often cited as a key positive.
Room Quality
7
Mixed comments: some rooms newly remodeled with nice showers, others showing age (dated decor, uncomfortable mattresses, short couch, noisy AC, creaky floors).
Amenities
7.5
Includes free breakfast at adjacent Lumberjack restaurant, ample parking and pet-friendly policy, but lacks a designated pet-walking area and some service/amenity limitations were mentioned.
Value for Money
8
Several guests cited good quality for the price and reasonable rates, though a few noted prices felt a bit high for the property.
Food and Beverage
7.5
Breakfast often praised (real eggs, quality bacon) but also criticized at times for being minimal, slow service, or no longer a complimentary buffet as listed online.
Overall Experience
7
Overall positive with many repeat stays and recommendations, tempered by noise issues from other guests/above rooms and some dated room elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Outdoor Pool and Air-Conditioned Rooms:
Enjoy a refreshing dip in the outdoor pool and relax in air-conditioned comfort at Best Western Trailside. Stay connected with free internet access in every room.

Convenient Amenities in Every Room:
Experience convenience with in-room amenities such as a refrigerator, microwave, coffee maker, and iron with ironing board. Unwind with cable satellite television including HBO.

Local Dining and Attractions:
Indulge in delicious treats at the Black Bear Family Diner or explore nearby dining options. Visit Roops Fort and Antelope Lake just a short distance away.

Book your stay at Best Western Trailside Inn now for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 559 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7
M
Marek • family_with_children • ca
9
2026-10-24 • via Nuitee
S
Suzanne • couple • ch
7
Pros:

Good basic accommodation in Susanville

Cons:

All good - just keep up with maintenance…

2026-10-22 • via Nuitee
P
Piper • family_with_children • us
7
Pros:

Breakfast at lumberjacks

Cons:

Stomping noise from people in room above

2026-10-21 • via Nuitee
P
Pamela • family_with_children • us
9
Clean, comfortable, and easy access.
Pros:

Nice & quiet, close to town

Cons:

Nothin to not like

2026-10-11 • via Nuitee
A
A.J.N. • solo_traveller • nl
8
Pros:

Schoon, locatie

Cons:

Niets

2026-10-10 • via Nuitee
S
suzanne • extended_group • us
8
Great quality for the price and the breakfast included was great.
Pros:

Location was great

Cons:

A little dated.

2026-10-09 • via Nuitee
K
Kimberly • extended_group • us
6
2026-10-08 • via Nuitee
K
kristen • couple • us
8
Friendly staff, clean room. Good location. Next to a decent diner.
Pros:

Clean and newly remodeled room. Nice shower. Only thing bad was the air conditioner was very noisy and barely worked.

Cons:

The air conditioner.

2026-10-08 • via Nuitee
B
Bratton • extended_group • us
10
Would stay here again
Pros:

The staff were great. The hotel was clean and comfortable. Plenty of parking. Good included breakfast.

2026-09-17 • via Nuitee
D
Dennis • couple • us
8
Highly recommend. Would stay there again.
Pros:

Very nice accommodations at a very reasonable rate.

Cons:

Can't really think of anything!

2026-09-16 • via Nuitee
D
Dalene • solo_traveller • us
7
Pros:

The hotel was clean. Breakfast included was just ok. Restaurant had 1 server available. Slow service 😴

2026-09-16 • via Nuitee
D
Deb • couple • us
10
great
Pros:

everything was just
fine

2026-09-16 • via Nuitee
S
Scot • solo_traveller • us
2
Unfortunatly the guests in the next room were obnoxious, forcing me to leave very early.
Pros:

Location was good for the event I was attending. Its an older property but fine for its purpose.

Cons:

Nothing with the property itself.

2026-09-15 • via Nuitee
H
Herman • solo_traveller • us
9
Pros:

Clean,quiet

2026-09-14 • via Nuitee
A
andre • family_with_children • fr
10
2026-09-14 • via Nuitee
C
Connie • couple • us
9
2026-09-13 • via Nuitee
J
Judy Shafer • solo_traveller • us
8
Best in Susanville
Pros:

Room was huge and included a couch. Floors were wood which I prefer as carpets are just never clean. Staff was super friendly. Free breakfast at the Lumberjack restaurant was good and offered juice, real eggs and quality bacon for example. Much better than the typical breakfast motels offer with fake eggs. Prices in Susanville seem higher than typical so expect to pay about $125.00 for two queen beds.

Cons:

Didn't seem to be a designated pet walking area. So one has to find spots in the islands between parking areas.

2026-09-13 • via Nuitee
M
Manjunatha • solo_traveller • us
10
2026-09-10 • via Nuitee
A
Ajaytender • extended_group • us
8
It was good experience and they can make it more better if their mattress are more comfortable
Pros:

It was close to highway and staff was nice

Cons:

Facility should put more comfortable mattresses and pillows. They should provide a bench to out your suitcases

2026-09-09 • via Nuitee
A
Andrew • couple • us
9
2026-09-08 • via Nuitee