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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Hot tub/Jacuzzi
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Sauna
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Currency exchange
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Non-smoking throughout
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Concierge service
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Heated pool
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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24-hour security
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby outdoor pool
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Convenient Location near Attractions
Located just a short walk from the British Columbia Parliament Buildings, the Best Western PLUS Inner Harbour Hotel offers easy access to top Victoria attractions like the Royal British Columbia Museum and The Victoria Conference Centre.
Comfortable Rooms with Modern Amenities
Each guest room at the hotel is equipped with a microwave, refrigerator, flat-screen TV, and free Wi-Fi. Select suites even feature fully equipped kitchens for added convenience during your stay.
Relaxing Facilities and Services
Guests can enjoy a daily full breakfast buffet, relax in the sauna and steam room, and take a refreshing dip in the seasonal outdoor pool. Laundry facilities, a gym, and a tour desk are also available for guests' convenience.
Book your stay now at the Best Western PLUS Inner Harbour for a memorable Victoria experience.
The maximum vehicle height for parking at this property is 78 in.
The minimum age to check in at the property is 21 years. The name on the credit card used for the booking should correspond to the guest staying at the property.
Please note that renovation work of the hotel driveway will be carried out from 6 October 2025 until approximately 15 November 2025, between 09:30 and 17:00 daily.
Breakfast Information - until end of April 2026. Our Breakfast Room is currently undergoing renovation. The full buffet (with the exception of pancakes) is still being provided in the lobby. Trays are available should you prefer to enjoy breakfast in your room, or overflow seating is available in a room adjacent to the lobby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Oct 12, 2025 until Sun, May 31, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 13 years old stay for CAD 0 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs CAD 17 per day.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Although the carpet in the room is a little worn, the room overall was perfect! Clean, comfy and a good size. The little kitchen was awesome. Amazing free breakfast and helpful, friendly staff!
The carpet is a little worn, but not really bad. Carpet is hard to keep nice when so many people use it over time. I think hotels should switch to no carpets in rooms personally.
I consider myself pretty easy going but my stay here was a nightmare and for good reason. Worst hotel stay in my life. No front entrance access due to construction, extra charges that made no sense, constant jack hammering and to top it off a major water leak that shut down a significant part of the hotel and disrupted many guests at 5 am. There were multiple guests irate including myself. I tried to work out a compromise with them but beware...if you didn't book directly with them watch out they will give you the runarund and treat you with disrespect. I tried on many occasions to contact them while I was there and afteward to make this right and they ghosted me. Fortunately, hotels.com (Expedia) stepped up but you should be aware that this place is not worth the risk. There are many nice hotels around that are almost certainly better and more worthy of your business. Shame on this place for the pathetic customer service they provide. Let's see if they comment on this post.
Good location and very clean property.
continental breakfast was great, attentive staff very nice room with kitchenette
can't think if anything
Very nice hotel, with some nice amenities & fabulous location. Rooms are comfy with little kitchenette's offering all utensils for a small charge. It faces the harbour which mostly is wonderful EXCEPT they are doing some major harbour front renovations with excavators & cranes operating across the street all day. We checked in on a Sunday for 3 days and all was good until Monday morning and the work started. It would have been appropriate for them to advise of the construction and placed us on the opposite side of the building, sadly they did not! The noise is excruciatingly loud until the early evening. I like the room a lot, but the lack of disclosure was unacceptable and I will not stay here again...they lost a loyal customer. Make sure you check on the construction progress before reserving!!!!
It was right in the centre of the city with easy access to all attractions.
The room was very comfy and relaxing.
Frühstück ist in allen kanadischen Hotels schlecht!
Easy walk from Clipper ferry (from Seattle) and to Fisherman’s Wharf and heart of the city. No car needed.
All good
Location
Screaming kids in restaurants, pool, and hot tub. A two yo in the hot tub?? It's time someone in their families told them to shut up. I had to plug my ears! My sympathies to the staff!!
Food at breakfast could be better. Macjine that made pancakes made very small ones. The mixed fruit all tasted the same. Couldn’t tell what u were eating by taste.
It had enough choices.
Better egg choices other than just the egg patties.
Breakfast was good and the staff were friendly. The location is beautiful - quite and away from noise.
The room was hot and stuffy. No a/c, plus the vent in the bathroom needs cleaning.
We liked the room very much. It was quite comfortable.
Room was very clean which is a priority for me and I liked the lighting (I liked that lamps were mostly used instead of overhead lighting and that yellow light was used over white)
The bathroom sink was hard to turn off and also usually ran hot or cold.
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