Best Western Thunder Bay Crossroads

Hotels
•
Best Western
8.4 (372 reviews)
655 Arthur St W , Thunder Bay , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.9
Several comments noted cleanliness issues, including dirty carpets and inadequate hygiene supplies.
Service
8.4
Mixed reviews on service, with some guests praising staff but noting poor customer service encounters.
Location
9.4
Many guests appreciated the convenient location near restaurants and highways.
Room Quality
7.4
Mixed feelings about room quality; some found comfort while others complained about maintenance.
Amenities
8.9
Positive mentions about the breakfast and hot drinks amenities.
Value for Money
7.9
Some guests felt the prices were too high compared to the value received.
Food and Beverage
8.9
Good breakfast options were frequently mentioned positively.
Overall Experience
8.4
Overall mixed experiences with some positive highlights amidst notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:53

Property Description

Convenient Airport Shuttle Service
Located just 1 km from Thunder Bay International Airport, our hotel provides a 24-hour shuttle service, ensuring a stress-free arrival and departure for our guests.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in our spacious guest rooms, each uniquely decorated with large windows and a small seating area. Enjoy modern amenities such as a flat-screen TV, refrigerator, and complimentary Wi-Fi access during your stay.

Great Location for Exploring
Situated a short 5-minute drive from the beautiful shores of Lake Superior, our hotel is the perfect base for exploring the stunning natural landscapes of the region. Don't miss the opportunity to visit Mount McKay, just 10 km away, for scenic hiking trails and breathtaking views.

Book your stay at the Best Western Crossroads now and experience the perfect blend of comfort, convenience, and adventure.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

There is no "Park and Fly" service available at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 372 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.4
C
Claudia • solo_traveller • ca
8
2026-03-11 • via Nuitee
S
Sonia • couple • ca
7
2026-01-19 • via Nuitee
I
Ivy • extended_group • ca
3
Not likely to return
Pros:

Breakfast was ok. Coffee machine in hallway was very good.

Cons:

The spiders in our room.
Staff at front could be a little more congenial

2026-01-19 • via Nuitee
B
Brady • solo_traveller • ca
8
2026-01-03 • via Nuitee
J
Jim • couple • ca
6
Adequate but not worth $300 a night
Cons:

Thin walls so one could hear the adjoining guests

2025-11-29 • via Nuitee
D
Darlene • couple • ca
10
Excellent hotel. Service & room & breakfast
2025-11-09 • via Nuitee
M
Michelle • solo_traveller • ca
8
Pros:

Good breakfast & comfortable sleep

Cons:

Hotel cost a little pricey

2025-10-31 • via Nuitee
A
Arvin • solo_traveller • ae
5
Pros:

Room was big enough for a single person tho I got a 2 bed in a room.

Cons:

There’s no free water inside the room tho there’s a free coffee sachets.

2025-10-24 • via Nuitee
J
Joanne • solo_traveller • ca
4
2025-10-18 • via Nuitee
K
Konichek • family_with_children • us
10
Pros:

Very convenient location, good breakfast

2025-10-16 • via Nuitee
R
Ray • partner
4
Pros:

We had a King Suite and the furniture was so uncomfortable and the bed was like sleeping on a sheet of plywood.

2025-10-11 • via Nuitee
M
Mark
10
Pros:

Front desk staff were friendly as well as quick and efficient. Room was clean and bed was quite comfortable. Overall, a great experience.

2025-10-02 • via Nuitee
J
Jorgenson/Bedford • couple • ca
10
2025-09-30 • via Nuitee
B
Brett
10
Pros:

Good

2025-09-29 • via Nuitee
E
Edward • friends
8
Pros:

Room was clean

2025-09-28 • via Nuitee
K
Karen • family
8
Pros:

Clean, and comfortable

2025-09-22 • via Nuitee
P
Patricia • family
6
Pros:

Friendly, helpful staff. Great breakfast. A liitle pricey. More like a 3 star. Charging 5 star prices.

2025-09-20 • via Nuitee
D
Dean • solo_traveller • ca
9
Suggest you ask for a quiet room on the backside, away from the highway and airport noise
Pros:

Friendly staff at check-in, nice hot breakfast with plenty of scrambled eggs and bacon, Queen-size bed was perfect, just the right firmness, nice-sized fridge for my beer, nice shower,

2025-09-20 • via Nuitee
L
Lorraine
8
Pros:

Didn’t have to pay for a pool I wasn’t going to use.

2025-09-20 • via Nuitee
M
Marius
8
Pros:

The hotel location was good. The beds were good and the breakfast was acceptable. However, the hotel bathroom may require some upgrades and more thorough cleaning. Additionally, the carpet appears to need proper cleaning, as it has an unpleasant odor.

2025-09-19 • via Nuitee