Best Western Thunder Bay Crossroads

Hotels
Best Western
8.4 (393 reviews)
655 Arthur St W , Thunder Bay , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Convenient location
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.9
Several comments noted cleanliness issues, including dirty carpets and inadequate hygiene supplies.
Service
8.4
Mixed reviews on service, with some guests praising staff but noting poor customer service encounters.
Location
9.4
Many guests appreciated the convenient location near restaurants and highways.
Room Quality
7.4
Mixed feelings about room quality; some found comfort while others complained about maintenance.
Amenities
8.9
Positive mentions about the breakfast and hot drinks amenities.
Value for Money
7.9
Some guests felt the prices were too high compared to the value received.
Food and Beverage
8.9
Good breakfast options were frequently mentioned positively.
Overall Experience
8.4
Overall mixed experiences with some positive highlights amidst notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:53

Property Description

Convenient Airport Shuttle Service
Located just 1 km from Thunder Bay International Airport, our hotel provides a 24-hour shuttle service, ensuring a stress-free arrival and departure for our guests.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in our spacious guest rooms, each uniquely decorated with large windows and a small seating area. Enjoy modern amenities such as a flat-screen TV, refrigerator, and complimentary Wi-Fi access during your stay.

Great Location for Exploring
Situated a short 5-minute drive from the beautiful shores of Lake Superior, our hotel is the perfect base for exploring the stunning natural landscapes of the region. Don't miss the opportunity to visit Mount McKay, just 10 km away, for scenic hiking trails and breathtaking views.

Book your stay at the Best Western Crossroads now and experience the perfect blend of comfort, convenience, and adventure.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

There is no "Park and Fly" service available at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQT

Location

Guest Reviews

8.4
Based on 393 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.4
C
Cole solo_traveller us
9
2026-08-29 via Nuitee
S
Sedore solo_traveller ca
7
2026-08-25 via Nuitee
B
Barbara couple ca
9
Expensive however good stay
Pros:

Breakfast was very good set up and more than sufficient. Staff friendly and non intrusive. Tasty and well balanced.

Cons:

Toilet was a bit low for seniors. Air conditioner was noisy.

2026-08-22 via Nuitee
J
Jack extended_group ca
7
Pros:

Breakfast was good quality and quantity. Lots of free parking. Free coffee, etc in lobby. Very clean. Quiet at night.

Cons:

This was an older property which is partially through refurbishing. For example bathroom floor tile has not been replaced but the wall tile (diff tile) has been changed. Also bathroom has no fan.

2026-08-13 via Nuitee
A
Alexandre solo_traveller ca
7
Nothing out of ordinary
Cons:

In general all standards are lower compared to all other units of the same network i’ve visited before.
Specifically the parking lot is small. Avoid this hotel if you are towing a trailer of any size.

2026-08-12 via Nuitee
B
Brenda solo_traveller ca
10
2026-08-08 via Nuitee
L
Louise Desjardins solo_traveller ca
7
Pros:

The staff at breakfast

Cons:

Some repairs need to be done to room

2026-08-02 via Nuitee
B
Brian solo_traveller ca
10
Adequate accommodation for my travel needs.
Pros:

No problems, breakfast was what I expected.

Cons:

Nothing

2026-07-20 via Nuitee
L
Louise Desjardins solo_traveller ca
7
2026-07-20 via Nuitee
P
Peter solo_traveller ca
8
Best Western Thunder Bay Crossroads was over priced.
Pros:

The room and facilities were good.

Cons:

The room price was too high at $297 for one night. The breakfast was limited to a pre-made meal (omelet) that I couldn't eat due food to allergies.

2026-07-16 via Nuitee
E
Elise solo_traveller ca
9
2026-07-11 via Nuitee
J
Julia couple ca
10
2026-07-06 via Nuitee
C
Chris couple ca
10
Pros:

Convenient to airport

2026-07-05 via Nuitee
F
Fan couple ca
8
In all, it was a nice stay.
Pros:

Very good breakfast choices! Room is small, but well organized. Big size bed, big fridge.

Cons:

Might need some solution to make the air conditioner less noisy.

2026-06-23 via Nuitee
T
Tom couple ca
5
Reasonable, had to ask some young boys to quit running and talking in hallway when we were retiring
Pros:

Location ok,
Enjoyed blueberry muffin

Cons:

Minimal fruit available
Bathroom had probably had some maintenance issue and an access to plumbing? Had not been closed off,

2026-06-15 via Nuitee
J
Janice couple ca
10
2026-05-29 via Nuitee
D
DEBRA couple au
10
2026-05-15 via Nuitee
P
Pahpasay solo_traveller ca
4
Good location.for hockey tournament
Pros:

Loved the mountain view and the free breakfast

Cons:

Didn't like the bed, was very hard and felt the springs on my back. Everything else was good.

2026-05-07 via Nuitee
M
Michel solo_traveller ca
8
2026-04-07 via Nuitee
S
Shewaybick family_with_children ca
10
2026-04-03 via Nuitee