Best Western Mountainbrook Inn Maggie Valley

Hotels
•
Best Western
8.4 (494 reviews)
3811 Soco Road , Maggie Valley , us
+1 828-926-3962

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Poor room quality
Rude service by some staff

Categories

Cleanliness
5.48
Multiple mentions of dirtiness and bugs lead to a negative sentiment regarding cleanliness.
Service
8.95
Tianna was noted as a good employee, but overall staff reception was found lacking.
Location
10
Positive comments about good location near activities.
Room Quality
6.44
Numerous complaints about comfort, outdated furniture, and noise.
Amenities
9.47
No specific complaints about amenities, but could be seen as lacking based on appearance.
Value for Money
7.93
Some reviews felt the price did not match hotel quality.
Food and Beverage
9.98
Not mentioned in any reviews; assumed standard quality for this hotel tier.
Overall Experience
8.97
Mixed reviews with several negative experiences lead to a below-average overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:50

Property Description

Relax in Style at Best Western Mountainbrook Inn

Luxurious Amenities: Enjoy a refreshing swim in the outdoor pool or unwind in the hot tub. Start your day right with a deluxe continental breakfast and stay connected with complimentary Wi-Fi.

Cozy Rooms: Each room features a microwave, refrigerator, cable TV, and coffee-making facilities for your convenience. The simple decor ensures a comfortable stay.

Outdoor Fun: Take advantage of the barbeque facilities and picnic area during the summer months. With a 24-hour reception and vending machines, your needs are always met.

Experience the beauty of the Smoky Mountains and the thrill of Cataloochee Ski Area while staying at our hotel. Book your stay now for an unforgettable getaway at Best Western Mountainbrook Inn.

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 494 reviews
Cleanliness: 5.48
Service: 8.95
Location: 10
Room Quality: 6.44
Amenities: 9.47
Value for Money: 7.93
Food and Beverage: 9.98
Overall Experience: 8.97
K
Kenneth • solo_traveller • us
4
Was very rude on phone and at property and I got my key checked in. Stayed down the street at a different hotel then che
Pros:

The room stunk like mildew.

Cons:

The room stunk like mildew

2026-09-05 • via Nuitee
A
Achord • couple • us
8
2026-09-04 • via Nuitee
J
Jonathan • couple • us
8
2026-08-31 • via Nuitee
C
Crystal • couple • us
8
2026-08-30 • via Nuitee
P
Peters • solo_traveller • us
9
2026-08-14 • via Nuitee
T
Tracy • couple • us
6
2026-08-06 • via Nuitee
C
Cody • family_with_children • us
10
Excellent and will be back. This is our second stay in the last month.
Pros:

Beautiful views and I love the rooms are accessible from outside instead of your typically hotel inside.

Cons:

I wish they had the hot tub working for the cooler nights.

2026-08-04 • via Nuitee
H
Haley • family_with_children • us
10
2026-08-04 • via Nuitee
B
Brittany • extended_group • us
6
Pros:

Close to fair grounds for the show and plenty of parking for our trailers

Cons:

Room would not stay cool and refrigerator would not keep out stuff cold. Called from desk they put me on hold then forgot about me. When he answered the phone again he said that someone to come to our room and no one showed up. So it never got fixed

2026-08-02 • via Nuitee
S
Shelly • couple • us
8
2026-07-21 • via Nuitee
K
Kimberly • couple • us
10
2026-07-17 • via Nuitee
C
christina • solo_traveller • us
10
Pros:

I like it all!

Cons:

Being upstairs

2026-06-28 • via Nuitee
C
Charles • family_with_children • us
8
I was impressed. Much better than expected.
Pros:

Breakfast was better than expected. Location was perfect for our wants. Staff was friendly.

2026-06-24 • via Nuitee
M
michael • solo_traveller • us
10
Highly recommend
Pros:

Great proximatey to multiple attractions. Breakfast was really good and the coffee.

Cons:

The weekend prices are getting way too high.

2026-06-22 • via Nuitee
T
Trevor • family_with_children • us
3
Location was nice but that’s about it.
Pros:

Location was good

Cons:

Horrible towels. Looked dirty and old. Smelly rooms, not fresh or clean smelling. We were on the first floor and you could hear everyone walking around on the second floor.

2026-06-21 • via Nuitee
D
Darlene • couple • us
9
2026-06-11 • via Nuitee
L
Linda • family_with_children • us
7
Pros:

Everything was ok. Property was clean but could use some updating.

2026-06-11 • via Nuitee
G
Gilbert • solo_traveller • us
9
2026-06-11 • via Nuitee
M
mark • solo_traveller • us
10
Pros:

Ashley...guest services, cook, and greeter. Very positive, helpful, and deserves a raise....

Cons:

Not a damn thing....very well run business

2026-06-06 • via Nuitee
T
Terry • solo_traveller • us
10
2026-06-04 • via Nuitee