Best Western Mountainbrook Inn Maggie Valley

Hotels
•
Best Western
8.3 (322 reviews)
3811 Soco Road , Maggie Valley , US
+1 828-926-3962

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Central/convenient location
Friendly/helpful staff (manager, Ashley)
Good breakfast and coffee
Comfortable beds
Exceptional views mentioned
Plenty of parking and close to fairgrounds
Accessible exterior-room layout
Some guests noted decent pricing
Cons:
Cleanliness issues: mildew, smelly rooms, dirty/old towels
No elevator (problem for some guests)
Outdated rooms and maintenance issues (tub, TV, fridge, AC)
Hot tub not working
Perceived overpriced weekend rates
Occasional rude or slow front desk response
Billing dispute/double charge reported

Categories

Cleanliness
6.8
Multiple guests reported mildew, smelly rooms, dirty/outdated towels and inconsistent housekeeping; a few found rooms clean.
Service
8.8
Generally praised for helpful, friendly staff and a manager who assisted guests; isolated reports of rudeness and slow/no follow-up from the desk.
Location
9.2
Consistently described as central and very convenient—close to attractions, fairgrounds and with good access; several mentions of excellent views.
Room Quality
7.4
Mixed: comfortable beds and pleasant exterior-access rooms noted, but several guests reported outdated, dirty rooms, bad tubs, mildew and issues with TV/fridge/AC.
Amenities
8.6
Breakfast and parking praised; some amenity issues reported (hot tub out of service, refrigerator/room cooling problems).
Value for Money
7.9
Mixed impressions: some guests felt it was a good value for the price, others called it overpriced (weekend rates cited).
Food and Beverage
9
Breakfast and coffee were frequently highlighted as very good and better than expected.
Overall Experience
8.7
Majority of stays were positive with repeat visits and recommendations, though cleanliness and occasional service/maintenance issues tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Relax in Style at Best Western Mountainbrook Inn

Luxurious Amenities: Enjoy a refreshing swim in the outdoor pool or unwind in the hot tub. Start your day right with a deluxe continental breakfast and stay connected with complimentary Wi-Fi.

Cozy Rooms: Each room features a microwave, refrigerator, cable TV, and coffee-making facilities for your convenience. The simple decor ensures a comfortable stay.

Outdoor Fun: Take advantage of the barbeque facilities and picnic area during the summer months. With a 24-hour reception and vending machines, your needs are always met.

Experience the beauty of the Smoky Mountains and the thrill of Cataloochee Ski Area while staying at our hotel. Book your stay now for an unforgettable getaway at Best Western Mountainbrook Inn.

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 322 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.2
Room Quality: 7.4
Amenities: 8.6
Value for Money: 7.9
Food and Beverage: 9
Overall Experience: 8.7
T
Timothy • couple • us
4
Overcharged
Pros:

Location

Cons:

Price

2026-11-03 • via Nuitee
B
Barbara • couple • us
10
Pros:

The manager was kind enough to help me with my luggage for a five day stay. I have congestive heart failure and did not realize there was no elevator. I was on the second and no other rooms were available. Mr. Patel was a wonderful host.

Cons:

No elevator

2026-10-29 • via Nuitee
R
Rodney • extended_group • us
10
Over all good
Pros:

Breakfast was very good. Location was good also.

Cons:

No complaints

2026-10-27 • via Nuitee
L
Linda • family_with_children • us
8
Good stay. I would stay here again.
Pros:

Location was great. Room was ready when we checked in. Facilities were clean and comfortable.

2026-10-24 • via Nuitee
M
Moore • extended_group • us
10
Nice staff
Pros:

Awesome

2026-10-24 • via Nuitee
J
Jeannie • family_with_children • us
1
Pros:

It was in the center of town.

Cons:

They charged for me smoking in the room, which I didn't do!!

2026-10-20 • via Nuitee
C
Carmel Minnon • family_with_children • us
6
Pros:

A bit disappointed the tub look so bad, i wouldn't take a shower

Cons:

Friendly breakfast was good

2026-10-20 • via Nuitee
K
Kelly • couple • us
7
2026-10-18 • via Nuitee
G
gross • couple • us
9
2026-10-17 • via Nuitee
B
Brandon • solo_traveller • us
8
The rooms and stay you can’t beat for the price.
Pros:

Very convenient to everything and clean. Super nice staff. Very comfortable beds.

Cons:

Nothing

2026-10-14 • via Nuitee
K
Kayla • solo_traveller • us
7
2026-10-09 • via Nuitee
C
Cassandra • family_with_children • us
2
It was overpriced for a dirty old room.
Pros:

The mountains were beautiful.

Cons:

Rooms were outdated not clean very high priced will not return.

2026-10-08 • via Nuitee
D
Draper • solo_traveller • us
9
Pros:

The view was exceptional

Cons:

Figuring out the tv...lol

2026-09-15 • via Nuitee
C
Calvert • solo_traveller • gb
8
Pros:

Location and facilities.

Cons:

Could be a little bit cleaner.

2026-09-15 • via Nuitee
K
Kenneth • solo_traveller • us
4
Was very rude on phone and at property and I got my key checked in. Stayed down the street at a different hotel then che
Pros:

The room stunk like mildew.

Cons:

The room stunk like mildew

2026-09-05 • via Nuitee
A
Achord • couple • us
8
2026-09-04 • via Nuitee
J
Jonathan • couple • us
8
2026-08-31 • via Nuitee
C
Crystal • couple • us
8
2026-08-30 • via Nuitee
P
Peters • solo_traveller • us
9
2026-08-14 • via Nuitee
T
Tracy • couple • us
6
2026-08-06 • via Nuitee