Best Western Athens Inn

Hotels
•
Best Western
7.9 (369 reviews)
1329 US Highway 72 East , Athens , US
+1 256-233-4030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient/perfect location near I-65 and restaurants
Multiple mentions of clean rooms and comfortable accommodations
Good/fully loaded breakfast and generally nice pool
Several guests noted friendly/front desk staff
Frequently cited as good value/price
Cons:
Reported staff theft and failed management/corporate follow-up
Booking/charging issues (being charged highest rate despite having reservation)
Unexpected exterior room access/parking-lot entrance and privacy concerns
Inconsistent pool maintenance (one report of green pool)
Housekeeping entering without knocking and at least one poor bed report
Poor coffee quality

Categories

Cleanliness
8.4
Multiple guests described rooms as very clean and comfortable; some positive notes about pool cleanliness, though one report noted a green/unusable pool during another stay.
Service
6.8
Mixed service: several mentions of friendly and helpful front desk staff, but serious failures reported (theft by a housekeeper, manager promised reimbursement and follow-up that never occurred, occasional slow/no one at check-in).
Location
9.5
Consistently praised as convenient/perfect: close to I-65, restaurants, and easy to get around; repeatedly cited as a property strength.
Room Quality
6
Problems noted with exterior/outside parking-lot room access (unexpected and unsettling), uncomfortable beds in at least one report, and at least one incident of housekeeping attempting to enter without knocking.
Amenities
8.5
Breakfast and pool are recurring amenity highlights (breakfast described as great/fully loaded); however, pool maintenance was inconsistent across stays (one report of green pool) and coffee quality was called out as poor.
Value for Money
8.7
Several guests called it great value or good price; however, at least one guest experienced an unexpected high charge due to a reservation/booking issue, which negatively impacted perceived value for that stay.
Food and Beverage
7.4
Breakfast received positive mentions (great, fully loaded early service), but coffee quality was repeatedly criticized as poor.
Overall Experience
7.9
Overall mixed: many positive stays citing location, cleanliness, breakfast and friendly staff, but several serious negatives (theft, billing/booking issues, privacy concerns) meaning experiences vary significantly between guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Located just a 5-minute drive from historic Athens city centre, the Best Western Athens Inn offers easy access to local attractions and Interstate 65, making it a perfect choice for both leisure and business travelers.

Comfortable Accommodations
Each room at the hotel is equipped with modern amenities such as a small refrigerator, coffee-making facilities, work desk, and ironing facilities, ensuring a comfortable stay for all guests. The en suite bathrooms add an extra touch of convenience to the well-appointed rooms.

Great Facilities
Guests can enjoy a daily hot breakfast, relax by the outdoor pool, work out in the fitness centre, and make use of the on-site business centre and launderette. With complimentary WiFi and a 24-hour reception, the hotel caters to all the needs of its guests.

Experience convenience and comfort at the Best Western Athens Inn - book your stay now!

Important information:

Please note the hotel cannot accommodate cats.

Dogs 80 lbs (36 kg) and under are permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HSV

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 369 reviews
Cleanliness: 8.4
Service: 6.8
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 7.4
Overall Experience: 7.9
J
Janet • family_with_children • us
3
I will not be staying there again.
Pros:

Convenient location

Cons:

They could not find my Booking.com reservation so they charged me for the room at the highest rate since it was not pre-booked. I am furious about this because I was at their mercy since all the other hotels were full.

2026-10-26 • via Nuitee
K
Kristin • couple • us
8
Cons:

Did not realize this hotel has outside parking lot entrance to the room.

2026-10-18 • via Nuitee
P
Paula • solo_traveller • us
3
It was a horrible experience and I will never stay again!
Cons:

No one at checkin for 10-15 minutes…alarm went off and stayed on the whole time! Also, pictures presented online did not show the outside access to rooms. And at 9 the next morning a man from housekeeping tried to enter the room without knocking. I was traveling alone so it was unsettling to say the least.

2026-10-17 • via Nuitee
R
Robert • solo_traveller • us
10
2026-10-12 • via Nuitee
K
Karla • couple • us
8
2026-10-07 • via Nuitee
F
Francis • couple • be
8
2026-09-18 • via Nuitee
L
Leslie • solo_traveller • us
10
Awesome stay!
Pros:

Room was very clean! Breakfast was great and the pool was clean. We had a great time on our stay. I will definitely stay here again!

2026-08-10 • via Nuitee
T
Thomas • couple • us
9
2026-07-16 • via Nuitee
B
Brent • solo_traveller • us
10
Pros:

Location

Cons:

Nothing really

2026-07-11 • via Nuitee
C
Christine • solo_traveller • us
10
Athens trip.
Pros:

The staff was friendly and nice brooms were clean. It was located in a good area was able to get around easily. Restaurants close by actually right across the parking lot.

Cons:

They could do better with their coffee. It is not good.

2026-07-09 • via Nuitee
R
Robert • family_with_children • us
3
Pros:

Location

Cons:

The beds were horribly

2026-07-08 • via Nuitee
J
JamesRS2007 • Family • La Quinta, Greater Palm Springs, California
2
Staff Theft and Broken Promises – Stay at Your Own Risk
Pros:

Do not stay here. Your belongings are not safe, and corporate will not support you if staff members steal from your room.

I stayed at the Best Western Athens Inn from April 14 to April 18, 2026, in room 139. While packing to leave on our final morning, I discovered that several valuable items were missing from our room. A member of the housekeeping staff had stolen my phone battery charger, my son's phone battery charger, and my noise-canceling headphones.

When I immediately informed the hotel manager, Karen Smith, she told me not to worry and promised I would be fully reimbursed. She explained that the housekeeper had only been on the job for two weeks and had abruptly quit mid-day while finishing our room. The manager assured me she was filing a police report and that they would contact me.

That contact never happened. When I followed up with the Best Western corporate offices, they completely deflected responsibility. I was told: "Any items left in the hotel rooms are the responsibility of the guest and Best Western is not liable if anything gets stolen."

The property will not protect your belongings, and management's promises of reimbursement mean nothing. If you stay at this Best Western, you are doing so at your own risk.

2026-07-01 • via Tripadvisor
N
Nedeczky • solo_traveller • us
6
2026-06-29 • via Nuitee
B
bobbypoe42 • Business • Alabaster, Alabama
10
Best place to stay in the area
Pros:

Location is perfect. Staff is awesome. You cannot find a better place to stay in the area.

2026-06-27 • via Tripadvisor
J
janmarieeoff • Family • Clinton, Arkansas
10
Will stay here again
Pros:

Great place. Breakfast at 5a.m. fully loaded. All chairs comfortable.
Very .well kept older motel place.
Busy area but not noisy inside.
Pool area looked nice too.

2026-06-26 • via Tripadvisor
C
Cheryl • couple • us
10
2026-06-26 • via Nuitee
A
Ann • solo_traveller • us
7
Pros:

Perfect location for our one night stay on a road trip.

Cons:

My family was looking forward to swimming and relaxing in the pool after a long drive. The pool was green and unusable.

2026-06-23 • via Nuitee
M
melissabC8955SF • Solo travel
10
Great Hotel
Pros:

Enjoyed the pool now problem checking in nice front desk people

2026-06-19 • via Tripadvisor
E
Eddins • couple • us
10
It was very clean and comfortable, great value.
Pros:

Great value

2026-06-08 • via Nuitee
S
Sarah • family_with_children • us
8
Good place with a good price.
Pros:

Very close to I-65

2026-06-07 • via Nuitee