SureStay Plus Hotel by Best Western Greenwood

Hotels
•
SureStay Plus Hotel by Best Western
8.2 (325 reviews)
635 U.S. 82 , Greenwood , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Rooms and facility generally very clean
Comfortable beds and updated rooms
Quiet stays and convenient location for many
Pool enjoyed by several guests
Early check-in and good guest service
Cons:
Breakfast quality inconsistent (cold items, stale bread, staff soliciting tips)
Pool reported as nasty by one guest
Missing in-room items (coffee pot, soap) and occasional lack of clean towels
Perception of slightly high price/value
Property partially dated and needs repairs; some rooms lack elevator access or view
Ice maker frequently empty

Categories

Cleanliness
9
Multiple reviews note rooms and facility as very clean and well kept; isolated issues reported (nasty pool in one stay, occasional missing towels).
Service
9.2
Staff repeatedly described as friendly, helpful and accommodating (early check-in granted, special requests handled, went above and beyond).
Location
7.8
Location described as convenient by several guests; one comment called it 'a little sketchy' though evenings were quiet.
Room Quality
8.2
Rooms reported as clean, comfortable and updated by many; some notes of a dated property, needed repairs, and minor room issues (air adjustment, no elevator access for 2nd-floor rooms).
Amenities
7.4
Pool and pools were highlights for some guests but at least one reported a nasty pool; ice maker often empty, missing in-room coffee pot/soap reported; breakfast presence appreciated but inconsistent.
Value for Money
7.2
One guest explicitly felt the price was a bit high; overall many felt the stay met expectations but value perception is slightly below average.
Food and Beverage
6.8
Multiple complaints about breakfast quality (cold eggs/bacon, stale bread) and staff soliciting tips at breakfast; a few guests appreciated the free breakfast.
Overall Experience
10
Overall sentiment is very positive—many guests described stays as good, exceptional, or will return; the hotel reliably met guests' needs despite some amenity/food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Accommodation in Greenwood

Convenient Amenities: Enjoy air-conditioned rooms with free WiFi, a fitness centre, and family rooms. Indulge in Japanese cuisine at the on-site restaurant or play squash during your stay.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, bed linen, and towels for your convenience.

Additional Perks: Benefit from free private parking, a business centre, and a 24-hour front desk at your service.

Experience a seamless stay at SureStay Plus Hotel by Best Western Greenwood. Book now for a memorable trip to Greenwood!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLH

Location

Guest Reviews

8.2
Based on 325 reviews
Cleanliness: 9
Service: 9.2
Location: 7.8
Room Quality: 8.2
Amenities: 7.4
Value for Money: 7.2
Food and Beverage: 6.8
Overall Experience: 10
D
Desmond • couple • us
10
2026-11-02 • via Nuitee
A
Augustus • couple • us
10
I had a good day really no complaints. Just the price seemed a little high to me.
Pros:

All the workers they were very friendly

Cons:

It seemed to be a little high the price

2026-10-19 • via Nuitee
N
Nicholas • solo_traveller • us
1
2026-10-17 • via Nuitee
K
Kelisha • couple • us
9
Repeated guest to this location staff always nice
2026-10-11 • via Nuitee
T
Tamara • solo_traveller • us
8
Good
Cons:

I don’t eat beef or pork.

2026-10-08 • via Nuitee
B
Bridget • family_with_children • us
9
Pros:

Staff was friendly and went above and beyond to make our stay great. They accommodate our special requests. We had an enjoyable experience and will request to stay again.

2026-09-11 • via Nuitee
D
Deshell • couple • us
8
I enjoyed my stay here with no complaints.
Pros:

Facilities were clean, staff very friendly and accommodating. Bed was comfortable. I didn’t partake in the free breakfast but it’s a great addition as well as the indoor and outdoor pools.

Cons:

N/A

2026-09-09 • via Nuitee
V
Vickie • solo_traveller • us
8
Met our needs
Pros:

Room was clean and comfortable

Cons:

Room was on 2nd floor with no elevator. No view from the balcony.

2026-09-01 • via Nuitee
C
Cyle • solo_traveller • us
9
Everything went great and it met my expectations.
Pros:

location is a little sketchy but my evening was quiet and the facility served my needs. Staff was very friendly and helpful. The room was clean and comfy.

Cons:

I cant think of anything I didnt like about the hotel itself.

2026-08-31 • via Nuitee
B
Barbara • couple • us
9
Pros:

Location was convenient.

2026-08-27 • via Nuitee
S
Sam • couple • us
7
2026-08-08 • via Nuitee
K
Kelsey • couple • us
8
Pros:

Very clean and quiet

Cons:

I couldn’t get any clean towels

2026-08-04 • via Nuitee
L
Lee • couple • us
9
Very nice! Pool was great!
Pros:

Very quiet, friendly desk clerk. Clean!

Cons:

We did not have a coffee pot or soap to wash our hands. No big deal!

2026-07-22 • via Nuitee
R
Richard • couple • us
9
Pros:

The rooms were very clean and so the hotel.

Cons:

The breakfast was cold; the sun eggs and bacon were cold. The bread smell old.

2026-07-15 • via Nuitee
E
Eileen • couple • us
10
So kind and thoughtful!
Pros:

Very kind and helpful.

2026-07-15 • via Nuitee
C
Clay • solo_traveller • us
10
2026-07-14 • via Nuitee
K
Kevin • family_with_children • us
8
2026-07-13 • via Nuitee
S
sherrod • couple • us
10
2026-07-13 • via Nuitee
C
Carla • couple • us
10
The stay was exceptional!
Pros:

The cleanliness they accommodated all my needs.

Cons:

Everything was great!

2026-07-06 • via Nuitee
L
Leigh • solo_traveller • us
6
Pros:

Staff was excellent
Room was as described
Hotels was as described

Cons:

Breakfast was sub par at best. The two ladies working the breakfast were soliciting for tips...thats a big nono.
Pool was nasty..I didnt even get to get in it my stay. Very very sad about that..that is why I booked this room. Next time I won't get a hotel with a pool..can't use ot anyway. 😪

2026-07-06 • via Nuitee