Best Western Plus Oswego Hotel and Conference Center

Hotels
Best Western Plus
8.6 (503 reviews)
26 E 1st St , Oswego , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice staff
Good amenities
Cons:
Delayed check-in
Lack of management presence

Categories

Cleanliness
8.05
Room was clean, but some guests experienced issues with housekeeping.
Service
8.85
Staff were nice and sweet, but managerial presence was lacking during problems.
Location
9.05
Prime location for sightseeing and activities.
Room Quality
8.55
Rooms were nice and comfortable, although some were outdated.
Amenities
9.05
Awesome amenities including a pool, hot tub, and fitness center.
Value for Money
8.05
Some guests felt it was overpriced for the season.
Food and Beverage
8.55
Breakfast was nice with a variety of options.
Overall Experience
8.65
Mixed experiences overall, highly dependent on management response.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:49

Property Description

Luxurious Accommodation:
Indulge in comfort at Best Western Plus Oswego Hotel and Conference Center, where each room features a flat-screen TV, computer, and stunning views of the lake or river. Relax in your private bathroom after a day of exploration.

Convenient Amenities:
Experience seamless service with a 24-hour front desk always ready to assist you during your stay. Whether you need local recommendations or extra towels, we've got you covered.

Accessible Location:
Located just 51 km from Hancock Airport, our hotel provides easy access for travelers, ensuring a hassle-free journey to your luxurious retreat.

To book your stay at Best Western Plus Oswego Hotel and Conference Center, reserve now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 503 reviews
Cleanliness: 8.05
Service: 8.85
Location: 9.05
Room Quality: 8.55
Amenities: 9.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.65
J
Jennifer couple us
10
2026-08-21 via Nuitee
R
remi couple fr
8
Pros:

Emplacement, chambre spacieuse, petit déjeuner, salle de sport accessible

Cons:

Mauvaise isolation phonique entre les chambres

2026-08-21 via Nuitee
D
Duane solo_traveller us
8
2026-08-20 via Nuitee
K
Karen couple us
7
2026-08-14 via Nuitee
B
Bodden couple ca
8
would come back when I'm in the area.
Pros:

Good friendly staff and hot tub was lovely.

2026-08-14 via Nuitee
C
Catherine solo_traveller us
5
Pros:

The room was nice, clean.

Cons:

The room wasn't ready when we got there. The screen door to the balcony was coming apart. One of the chairs on the balcony was broken. We had to call to get the beds made and the bathroom cleaned after our first night. Our balcony was above the dumpsters and we could smell them.

2026-08-13 via Nuitee
W
Wimer solo_traveller us
9
Pros:

Staff was very friendly, location was convenient and many activities like dining and entertainment were within walking distance. My room had an amazing view of lake ontario.

Cons:

My room was on the furthest end of the building, and their was no convenient entrance to that side of the building (minor issue)

2026-08-11 via Nuitee
L
Lambert solo_traveller us
10
2026-08-11 via Nuitee
J
Jessica family_with_children us
1
2026-08-07 via Nuitee
M
Mary ann couple us
10
2026-08-03 via Nuitee
D
Dennis couple us
9
excellent customer service
2026-07-20 via Nuitee
E
Erin solo_traveller us
7
Pros:

The breakfast was fantastic. The desk staff is terrific.

Cons:

The cleaning staff was difficult and extremely stingy with supplies. We went out and bought our own garbage bags and soap. Half of the parking lot was closed during our stay. There was only one elevator and we had to carry all of our luggage from a farther away parking lot to the building and down a very long hallway.

2026-07-17 via Nuitee
H
Humphrey solo_traveller us
5
Pros:

Walk in shower was very nice, the room was very clean.

Cons:

I purchased the room through Affirm, then had to pay $50 fee extra on my debit card. They ended up charging my debit card for the room that was already paid for through Affirm. So that cost me an overdraft fee. They supposedly rescended the room fee from my debit card, but I still got an overdraft fee!

2026-07-15 via Nuitee
D
Doralees family_with_children us
9
Wonderful
Pros:

I loved the view of my room. The staff was amazing especially the front desk guy. He was sweet and charming. I have nothing bad to say.

Cons:

The sofas need updating they are a bit worn down and look dirty.

2026-07-13 via Nuitee
K
Kathy solo_traveller us
10
2026-07-11 via Nuitee
X
X8524NVpatm Friends getaway
10
Coming for DKK 100ty event Thx for putting together such a great event!
Pros:

Bridget at front desk was awesome!!! Give her some love !! She is a PRO & very courteous.

2026-06-04 via Tripadvisor
V
V6026HAsarahc Business
2
Not recommended
Pros:

This is the worst hotel I have ever stayed at by far. The group I was with was kicked out of the main areas at 10pm. Adults and children were told to return to rooms. They did not give us another area to congregate in after 10pm. The desk worker at the pool stood watch at the door while my child and 2 others swam and came rushing in repeatedly if any of them even so much as bumped into a rope. Also, since they have a health club those members are given preferential treatment when using the pool etc. The pool area smells so strong on chlorine that our eyes were burning and some of the children has chlorine rashes the following day. The carpet in my room was stained and the water drained extremely slow in the shower. I asked for towels to be left in my room while I was out for the day and I came back to no towels but did have an item stolen from my room! This was reported to the front desk and I was told the cameras would have to be reviewed. I have since been told that the cameras do not face my room therefore they are not attempting to investigate any further. I was given a 25% discount for my "troubles". I will absolutely not be returning to this hotel ever.

2026-04-20 via Tripadvisor
R
Road61989140316 Friends getaway
2
Wish I had read reviews
Pros:

Location is amazing!
Rooms are dated. Hallways are dark.
Beds are uncomfortable. I wouldn't dare sit on the couch. It was stained, and smelled so, so bad.
2 towels given...took multiple calls to get more.
Good luck finding parking if they have an event going on at the conference center.
Very cut up. No common area.
Pool closes at 830. No extended hours.
Of the many hotels we have travelled to, this would not be a choice ever again.

2026-04-13 via Tripadvisor
R
Roberts couple us
10
Had a great time but only statue one night
Pros:

Had great views

Cons:

They needed more towels in the room with jacuzzi room

2026-03-21 via Nuitee
H
Heidi family_with_children us
9
2026-03-16 via Nuitee