Best Western Pontiac Inn

Hotels
•
Best Western
7.7 (180 reviews)
1821 W Reynolds St , Pontiac , US
+1 815-842-2777

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near I-55, downtown and restaurants
Friendly and helpful front desk staff
Comfortable beds and good-sized rooms
Good breakfast (described as delicious and plentiful)
Large rooms with nice views (reported by some guests)
Cons:
Dust, stained shower curtain and inconsistent room cleanliness
Funky smells in rooms and A/C not functioning on arrival
Pool cleanliness issues (algae, unclear water) and sometimes cold
Rooms described as dated; filthy windows reported
$100 incidental hold and a reported booking cancellation incident

Categories

Cleanliness
6
Multiple guests reported dust, stained shower curtain, filthy windows and overall 'dated and dirty' rooms; a few reviews praised cleanliness, but several significant cleanliness issues lower this score.
Service
8.8
Staff and front desk repeatedly described as friendly and fantastic by several guests, though one serious negative incident involved a $100 incidental charge and booking cancellation that required corporate intervention.
Location
9
Consistently praised as very convenient (just off I-55, near downtown, restaurants and Walmart); frequently cited as a strong positive of the property.
Room Quality
7
Rooms described as large with good views and comfortable beds by some guests, but others noted funky smells, A/C issues and dated decor — a mixed but overall slightly above-average score.
Amenities
6.5
Breakfast generally praised, but pool problems (algae, unclear water and cold temperature) and other upkeep concerns reduced the amenities rating.
Value for Money
7
Many guests mentioned decent rates and would recommend, but the $100 incidental hold/cancellation incident and cleanliness issues detract from perceived value.
Food and Beverage
8.5
Breakfast described as delicious, simple and plentiful by multiple guests — a clear strength for the property.
Overall Experience
8.8
Overall impressions are positive due to location and friendly staff, but persistent cleanliness and amenity issues tempered some stays; net experience remains above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool and hot tub. Unwind in style during your stay at Best Western Pontiac Inn.

Modern Comforts
Enjoy the convenience of a flat-screen TV, microwave, refrigerator, and coffee maker in every room. Feel at home with these essential amenities at your fingertips.

Convenience at Your Fingertips
Stay connected with our business center, perfect for handling work tasks or planning your next adventure. Your comfort and productivity are our top priorities.

Book your stay at Best Western Pontiac Inn now for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.7
Based on 180 reviews
Cleanliness: 6
Service: 8.8
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.8
T
Theresa • couple • us
8
2026-10-31 • via Nuitee
L
Lorrie • family_with_children • us
9
The staff was very friendly and courteous. The place was very clean.
2026-10-10 • via Nuitee
G
Geistlinger • couple • us
10
Comfortable, convenient, very nice staff.
Pros:

All very good, and very convenient. I would recommend it to a friend.

Cons:

There was nothing I didn't like. This was a very nice location and a very nice atmosphere.

2026-09-15 • via Nuitee
M
Michelle • couple • us
8
It was good.
Pros:

It was located well for our travels.

Cons:

Great amount of dust on floorboards by the bed where it could be seen. Stained shower curtain.

2026-09-12 • via Nuitee
K
Kathleen • couple • au
9
2026-09-12 • via Nuitee
E
Ellen • couple • gb
10
2026-09-10 • via Nuitee
R
Ray • couple • nz
9
Great place to stay in Pontiac.
2026-09-10 • via Nuitee
J
Jill • solo_traveller • us
9
Pros:

Everything was great

Cons:

No dislike

2026-09-10 • via Nuitee
K
Kevin • solo_traveller • us
6
2026-08-16 • via Nuitee
C
Cam • solo_traveller • ca
5
Best spent out of the hotel, Pontiac is a wonderful little town!
Pros:

The staff was nice, especially the lady at the front desk

Cons:

The hotel lobby and in our room smelled funky, and the A/c was off when we arrived to our room. Made it quite uncomfortable to sleep the first night.

2026-08-06 • via Nuitee
D
dezso • solo_traveller • us
8
2026-07-07 • via Nuitee
T
Tara • couple • us
9
2026-07-07 • via Nuitee
C
Chris • couple • gb
6
Good location but…
Pros:

Easy access to I55. Room was large and had a great view.

Cons:

The pool could do either a good clean - water wasn’t clear and there was a lot of algae around the walls. When I got into the room it was boiling hot - took a while for the AC to cool it.

2026-07-02 • via Nuitee
J
Jeanie • family_with_children • us
10
Beautiful!!
Pros:

Very clean and the front check in staff was absolutely fantastic!

Cons:

Clean, great breakfast, friendly staff! Pool was very nice!

2026-06-30 • via Nuitee
A
asloan335 • Solo travel • Taylorville, Illinois
8
Convenient Location just off I-55
Pros:

Very convenient location just off I-55. Clean, comfortable, friendly staff, decent rates, good sized rooms, comfortable beds. Several local restaurants within short distance - nothing fancy but you won't go hungry. Also quite close to a Wally's. Didn't use breakfast option so can't comment.

2026-06-22 • via Tripadvisor
B
Barbi • couple • us
8
2026-06-21 • via Nuitee
S
SUPHEN • solo_traveller • tw
8
Pros:

地點很棒離downtown 很近
附近有Walmart 、各式速食店
早餐簡單又豐富

Cons:

check in 時會先收100美元
很擔心它不會退回來

2026-05-30 • via Nuitee
M
Myra • solo_traveller • gb
3
Choose somewhere else!
Cons:

Rooms are dated and dirty. Windows filthy with an old bit of wood as the only security stopping the window being fully opened. Went to use a plug socket behind the bedside cabinet and it was so dusty, I dont think its ever been cleaned. To top it all off, after charging me a $100 incidental fee, they proceeded to cancel my booking after I'd stayed there. I had to contact Best Western HO to get this fee reimbursed.

2026-05-28 • via Nuitee
C
Cheyanne • family_with_children • us
7
2026-05-23 • via Nuitee
D
Dolimier • extended_group • fr
7
Un superbe accueil
Pros:

Un accueil d’une très grande gentillesse

Cons:

Il commence à vieillir

2026-05-23 • via Nuitee