Best Western Pontiac Inn

Hotels
Best Western
8 (299 reviews)
1821 W Reynolds St , Pontiac , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Uncomfortable beds
Poor cleanliness
Rude service

Categories

Cleanliness
7
Several reviews mentioned cleanliness issues such as dirty laundry and a funky smell, indicating poor cleanliness.
Service
8
Service was noted as rude by multiple reviewers, impacting overall perception of service quality.
Location
9.5
Location was referenced positively, but without specifics on its merits, it remains standard.
Room Quality
6
Multiple complaints regarding room conditions, including unpleasant smells and uncomfortable beds.
Amenities
7.5
The amenities, such as the pool and gym, were described negatively, affecting their value.
Value for Money
8.5
Guests expressed disappointment in value received compared to expectations.
Food and Beverage
8
Breakfast received mixed reviews, with some describing it as lacking quality.
Overall Experience
9.5
Despite various issues, some guests enjoyed their stay, resulting in an average experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool and hot tub. Unwind in style during your stay at Best Western Pontiac Inn.

Modern Comforts
Enjoy the convenience of a flat-screen TV, microwave, refrigerator, and coffee maker in every room. Feel at home with these essential amenities at your fingertips.

Convenience at Your Fingertips
Stay connected with our business center, perfect for handling work tasks or planning your next adventure. Your comfort and productivity are our top priorities.

Book your stay at Best Western Pontiac Inn now for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 299 reviews
Cleanliness: 7
Service: 8
Location: 9.5
Room Quality: 6
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
K
Kevin solo_traveller us
6
2026-08-16 via Nuitee
C
Cam solo_traveller ca
5
Best spent out of the hotel, Pontiac is a wonderful little town!
Pros:

The staff was nice, especially the lady at the front desk

Cons:

The hotel lobby and in our room smelled funky, and the A/c was off when we arrived to our room. Made it quite uncomfortable to sleep the first night.

2026-08-06 via Nuitee
T
Tara couple us
9
2026-07-07 via Nuitee
D
dezso solo_traveller us
8
2026-07-07 via Nuitee
C
Chris couple gb
6
Good location but…
Pros:

Easy access to I55. Room was large and had a great view.

Cons:

The pool could do either a good clean - water wasn’t clear and there was a lot of algae around the walls. When I got into the room it was boiling hot - took a while for the AC to cool it.

2026-07-02 via Nuitee
J
Jeanie family_with_children us
10
Beautiful!!
Pros:

Very clean and the front check in staff was absolutely fantastic!

Cons:

Clean, great breakfast, friendly staff! Pool was very nice!

2026-06-30 via Nuitee
A
asloan335 Solo travel Taylorville, Illinois
8
Convenient Location just off I-55
Pros:

Very convenient location just off I-55. Clean, comfortable, friendly staff, decent rates, good sized rooms, comfortable beds. Several local restaurants within short distance - nothing fancy but you won't go hungry. Also quite close to a Wally's. Didn't use breakfast option so can't comment.

2026-06-22 via Tripadvisor
B
Barbi couple us
8
2026-06-21 via Nuitee
S
SUPHEN solo_traveller tw
8
Pros:

地點很棒離downtown 很近
附近有Walmart 、各式速食店
早餐簡單又豐富

Cons:

check in 時會先收100美元
很擔心它不會退回來

2026-05-30 via Nuitee
M
Myra solo_traveller gb
3
Choose somewhere else!
Cons:

Rooms are dated and dirty. Windows filthy with an old bit of wood as the only security stopping the window being fully opened. Went to use a plug socket behind the bedside cabinet and it was so dusty, I dont think its ever been cleaned. To top it all off, after charging me a $100 incidental fee, they proceeded to cancel my booking after I'd stayed there. I had to contact Best Western HO to get this fee reimbursed.

2026-05-28 via Nuitee
D
Dolimier extended_group fr
7
Un superbe accueil
Pros:

Un accueil d’une très grande gentillesse

Cons:

Il commence à vieillir

2026-05-23 via Nuitee
C
Cheyanne family_with_children us
7
2026-05-23 via Nuitee
G
Gary couple us
8
2026-05-22 via Nuitee
T
Thom solo_traveller us
4
2026-05-15 via Nuitee
J
Jennifer couple us
10
2026-05-13 via Nuitee
P
Porth solo_traveller us
8
2026-05-11 via Nuitee
S
Stephen couple us
8
Delightful
Pros:

It was wonderful and I slept excellent and the breakfast was delicious

Cons:

The pool was a little bit cold thought it would have been a lot warmer

2026-05-08 via Nuitee
J
Jessica couple us
5
2026-04-28 via Nuitee
A
Amber solo_traveller us
9
2026-04-20 via Nuitee
M
Medina family_with_children us
5
2026-03-24 via Nuitee