Best Western Pontiac Inn

Hotels
•
Best Western
8 (282 reviews)
1821 W Reynolds St , Pontiac , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Uncomfortable beds
Poor cleanliness
Rude service

Categories

Cleanliness
7
Several reviews mentioned cleanliness issues such as dirty laundry and a funky smell, indicating poor cleanliness.
Service
8
Service was noted as rude by multiple reviewers, impacting overall perception of service quality.
Location
9.5
Location was referenced positively, but without specifics on its merits, it remains standard.
Room Quality
6
Multiple complaints regarding room conditions, including unpleasant smells and uncomfortable beds.
Amenities
7.5
The amenities, such as the pool and gym, were described negatively, affecting their value.
Value for Money
8.5
Guests expressed disappointment in value received compared to expectations.
Food and Beverage
8
Breakfast received mixed reviews, with some describing it as lacking quality.
Overall Experience
9.5
Despite various issues, some guests enjoyed their stay, resulting in an average experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:48

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool and hot tub. Unwind in style during your stay at Best Western Pontiac Inn.

Modern Comforts
Enjoy the convenience of a flat-screen TV, microwave, refrigerator, and coffee maker in every room. Feel at home with these essential amenities at your fingertips.

Convenience at Your Fingertips
Stay connected with our business center, perfect for handling work tasks or planning your next adventure. Your comfort and productivity are our top priorities.

Book your stay at Best Western Pontiac Inn now for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 282 reviews
Cleanliness: 7
Service: 8
Location: 9.5
Room Quality: 6
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
S
Stephen • couple • us
8
Delightful
Pros:

It was wonderful and I slept excellent and the breakfast was delicious

Cons:

The pool was a little bit cold thought it would have been a lot warmer

2026-05-08 • via Nuitee
J
Jessica • couple • us
5
2026-04-28 • via Nuitee
A
Amber • solo_traveller • us
9
2026-04-20 • via Nuitee
M
Medina • family_with_children • us
5
2026-03-24 • via Nuitee
O
Oleg • couple • us
10
2026-03-23 • via Nuitee
M
M Miguel • family_with_children • pt
7
2026-03-23 • via Nuitee
M
Maggi • couple • us
10
Good Stay for $ spent.
Pros:

Clean room. Comfortable room. Amenities good for $ spent.

Cons:

It was good value for $ on Route 66 trip

2026-03-11 • via Nuitee
C
Cord • solo_traveller • us
6
Good and clean
Pros:

Very nice people. Very clean

Cons:

Pool wasn’t working

2026-03-07 • via Nuitee
K
Kamaea • family_with_children • us
10
2026-03-04 • via Nuitee
G
Grace • solo_traveller • us
9
2026-01-20 • via Nuitee
W
weiland • solo_traveller • us
10
2026-01-19 • via Nuitee
S
Sherry • couple • us
8
2026-01-19 • via Nuitee
D
DiAnn • couple • us
9
2026-01-19 • via Nuitee
J
Jessie • couple • us
10
2026-01-19 • via Nuitee
T
tussharp2024 • Solo travel
10
Very pleasant stay
Pros:

Easy to find great location lots of restaurant in walking distance great staff clean rooms.!!

2026-01-14 • via Tripadvisor
K
Khali • extended_group • us
10
Great
2026-01-11 • via Nuitee
T
tonyvas328 • Business • Burlington, North Carolina
4
No status member appreciation
Pros:

Not too bad a place . Wish they would honor suite upgrades especially for your Diamond Select members. We’ve achieved that status by being loyal to the brand. I guess some properties don’t appreciate that. Remember we continue to give our loyalty even when it’s a slow season . Don’t worry about me going forward I remember properties that take care of their members . Have a great New Year !!

2026-01-08 • via Tripadvisor
J
James • family_with_children • us
10
Visiting the family.
Pros:

Everything was in fine order. I will probably be booking another stay at this hotel again.

Cons:

I believe their breakfast bar needs a little work.

2025-12-24 • via Nuitee
J
Jennifer • family_with_children • us
7
2025-10-31 • via Nuitee
F
F6644OJglennm • Business
2
Bad stop.
Pros:

Made a prepaid reservation on the BW website at this motel and had the documentation to show the desk person. She called the manager to the desk and he looked at it and rejected it. He said I'd only get a room by paying about double the fee on my registration. That would have paid him 3X the advertised amount. I left.

2025-10-16 • via Tripadvisor