Best Western Gold Rush Inn

Gold Rush hotel in Whitehorse, Yukon is definitely my home away from home. The staff are very accomodating. Rooms very clean. I love the early check in and late checkout option.

We spent 3 nights at the Gold Rush and enjoyed it very much. We had a snafu with our arrangements, so we had to book at another hotel for the last few nights. The management and staff at Gold Rush were very accommodating and helpful getting us to a new place.

I would recommend Gold Rush Inn for a nice Yukon experience that's not as corporate as some of the others, very comfy and welcoming.

We stayed here twice, once mid December and once at the end of December.

Checking in was an issue. They were unable to locate either of our bookings. They then found them and were mixing them up with our later booking. The staff were rude and indignant and less than helpful. Moving on, we got to our rooms.

The first stay, our room had 2 doubles in it, with absolutely no room to move. Only 2 cups were provided, the smell to the room was average. It was tolerable for the one night. We were travelling as 2 seperate parties.

Upon checking out we made sure that our rooms were together/on the same floor and we guaranteed that we would be for our return in 4 days time.

Upon checking in, we were on different floors. The staff did not care.

The ‘family suite’ was anything but family friendly. The toilet not even bolted to the floor, it moves 20cm either way when you sit on it!

Upon entering the room we were met with the stench of cigarette smoke, and excessive heat, as a floor heater had been left on and it was 29 degrees in the room! We opened the windows to get the smell out and cool the room down.

The floor was still littered with previous guests rubbish, benches had grime, dust and food stuff uncleaned from them. The fridge was surprisingly clean!

The couch has white stains on it, use your own imagination there. Peeling back the bed sheets revealed multiple strands of hair….we had not been in the bed!

Add to this, the arctic gear we had hired and paid for 8mths ago, was not delivered to the hotel. The hotel reception were no assistance, and would not assist in calling or trying to source the missing equipment. They seemed completely out of their depth with how to manage issues.

We requested a taxi be called, went back down, and once again, it had been forgotten…making us late for another appointment.

The hot water in the shower took a good 10 minutes to start to come through. When reported to the front desk, they said no one could look at it until the next day. We had words, and they had someone look at it who said it was fine.

Overnight, if you intend to sleep, bring headphones. It’s so bad the hotel provide ear plugs (only 1 set per room, so survival of the fittest). Constant noise outside the room at all hours of the night, talking, yelling, swearing….and the constant smoking explained why the room smelt of cigarettes! It was so bad I needed to move to another area.

Add to all this, the carpet is stained, the walls damaged and stained, the tiles broken and more!

Finally my wife was handed a letter cancelling our tour for that day, the morning of the tour…dated the day before. We had been at reception multiple times, and at no point did they give us the letter advising of the cancellation, they had ample opportunity, and no attempt was made to contact us, take it to our room, or advise us. In actual fact, they forgot to give us the letter at the desk, and called my wife back from up the stairs.

Book at your own risk!

We will not be back, and do not recommend it to anyone! Do not expect any level of customer service, comfort or cleanliness. Best western, lift your game.

**Hats off, well done to the lady from Northern Tales Tours who tried to assist with the missing clothing, and hotel issues, despite it not being her problem or responsibility. She went above and beyond.

I had a great experience during my visit. The staff member at the counter was extremely helpful, courteous, and genuinely friendly. They took the time to explain everything clearly, which made the entire process smooth and stress-free.

The lobby was spotless, beautifully maintained, and featured a warm fireplace with a comfortable common area that made it easy to relax.

The attached restaurant was also impressive — clean, inviting, with courteous staff and great food. It was a perfect addition to an already positive stay.

Overall, exceptional service and a welcoming environment — highly recommended.

This was our second time here in the last couple of years. It is a good place to accommodate our tour of 33 people.
We had one of the upgraded rooms which was quite pleasant and comfortable. Clean as well. We never have the staff come in during our stay so cannot comment on cleaning efficacy. Sleep was good and the restaurant served a good, if pricy, breakfast. Good location, close to everything in town. No complaints.

Clean modern, excellent friendly staff. Amazing breakfast.

I have traveled the world for over 50 years (started young) and have never experienced such excellent staff (hotel, not restaurant) as I have here. Facility is a little worn but comfortable, accessible to town, base for excursion pick-ups, clean, great value for dollar and generally quiet (but they provide earplugs). I would definitely stay here again. Only missing and desired item was a room safe. Friendly and great introduction to Canadian hospitality.

The front desk clerk was exceptional and we enjoyed the time and the reception that we had the room was a little warm but other than that, it was very comfortable. We have stayed there many times over the years and have enjoyed it each time.

Staff

The Front Desk at the Best Western Gold Rush Inn Hotel in Whitehorse is wonderful.
Prabh and Kusum always make my day by greeting me very personally and are always there to help and assist in anything i might need. They both go above and beyond for whatever is asked of them and do it always with a smile, professionalism and passion.

parking was easy

Friendly staff

Nice hotel

Clean room. No pet walk for our dog. Extra charge of $30.

This is the best hotel to stay in Whitehorse even though it isn’t cheap. It is clean, quiet and at the end of the main strip so it’s close to the shops, restaurants and river. There is also a shuttle bus to and from the airport which is great.
Make sure to visit “La Cara” a Mexican restaurant, “Burnt Toast” for breakfast/brunch and “Baked” for excellent coffee and baked goods.