Best Western Crossroads of the Bluffs

Hotels
Best Western
7.6 (1047 reviews)
2216 27th Avenue , Council Bluffs , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 1047 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
J
Jason solo_traveller us
10
2026-08-21 via Nuitee
K
Kathy couple us
10
This will be our go to place whenever we are in the area
Pros:

Our room was very clean as is to be expected smelled fresh and absolutely served its purpose. We were very well rested in the morning after a long day of driving all day.

Cons:

There was nothing I didn’t like

2026-08-18 via Nuitee
L
Leigh couple us
10
Fantastic
Pros:

People were fantastic especially the lady that checked me in and the restaurant staff and the cleaning staff. I can’t say enough good about our time there

Cons:

The washer and dryer were upstairs. I don’t do very well with them but I did it

2026-08-13 via Nuitee
V
Valentijn couple nl
7
2026-08-10 via Nuitee
G
Garrett couple us
4
2026-08-10 via Nuitee
D
Dwyer family_with_children us
7
2026-08-06 via Nuitee
H
hase couple us
9
Good
Pros:

Good clean room

Cons:

Nothing

2026-08-06 via Nuitee
G
galvez solo_traveller us
10
2026-08-05 via Nuitee
R
Robin solo_traveller us
8
2026-08-05 via Nuitee
S
Susan solo_traveller us
5
2026-08-05 via Nuitee
W
William solo_traveller us
8
Pros:

Breakfast was great. Room was very clean.

Cons:

Didnt like that had to walk up stairs to room.

2026-08-05 via Nuitee
C
Charlotte solo_traveller us
7
2026-08-04 via Nuitee
U
ursula couple us
10
Brilliant stay I was tempted to stay another night. I love that I could go to reception at anytime to get a hot drink
Pros:

Very nice comfortable decoration openness

Cons:

Wished it had more grass around for my dog

2026-08-03 via Nuitee
R
Rae solo_traveller us
10
Pros:

Swimming pool was great!

Cons:

One of the outlets in our room didn't work so the light on end table did not work.

2026-08-03 via Nuitee
A
Alicia family_with_children us
6
Good value
Pros:

There was a pool and breakfast is included. Staff was nice

Cons:

Breakfast quality isn't that great.
No hot tub. No elevator. No pressure in the shower.

2026-08-03 via Nuitee
B
Brandy couple us
9
2026-08-02 via Nuitee
E
Erin family_with_children us
6
Decent for a quick stop
Pros:

Great location

Cons:

Ac didn’t work that well, room doors were open on arrival, breakfast limited

2026-08-02 via Nuitee
L
Loftus solo_traveller us
9
Pros:

The hotel is very clean and the rooms are very nice

Cons:

Probably Google maps fault but trying to get to the hotel was difficult

2026-08-02 via Nuitee
H
Happiness34663308710 Family Bismarck, North Dakota
2
Won’t stay again
Pros:

Looks great online, until you get here. Parking is ample. Rooms are 2 star, bathroom is a negative 1.
Shower plunger is broke, it just sits there. It comes out the shower head only, not the faucet.
Want to talk about the pool? It was obviously an afterthought….it must have been outdoor at one time because they added walls and ceilings. The a/c units from the rooms blow into this area!! It’s 100 degrees out and then add the blowing of hot air to the arena! It was 130, at least!!! Water was very cold to swim in. Not enjoyable AT ALL. No hot tub, a blessing I guess. No bath house near showers to use restroom or rinse off. I think l 2 stars would be generous. I have to say that the beds were comfy! The a/c units in our room was awesome. Halls are HOT. At least they have that! Off to breakfast! 🙏🏻

2026-07-26 via Tripadvisor
A
Antonio solo_traveller mx
10
Pros:

The breakfast was very good

2026-07-25 via Nuitee