Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (915 reviews)
2216 27th Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 915 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
L
Lemuel • couple • us
4
Never again
Pros:

Nothing

Cons:

Everything

2026-02-14 • via Nuitee
L
Lysa • solo_traveller • us
9
Cons:

A bit outdated.

2026-02-09 • via Nuitee
M
Malagui • family_with_children • us
10
comforting
Pros:

The jacuzzi was amazing and the pool

Cons:

N/A

2026-01-29 • via Nuitee
H
Heaven • family_with_children • us
10
2026-01-26 • via Nuitee
R
Ramirez • family_with_children • us
9
Pros:

Very clean, good location and very friendly staff.

Cons:

There was 10-12 kids running around the pool area being very loud & disrespecting the facilities. I had asked a few of them to calm down, but received snotty comments from the kids. This made it hard to enjoy the pool and work out room. Parents need to control their kids and teach them manners!!!

2026-01-26 • via Nuitee
P
PIO • solo_traveller • us
10
2026-01-20 • via Nuitee
G
Genaro • family_with_children • us
1
Pros:

The location

Cons:

The room was dirty and metal in the bathroom room was rusting. Beds had dirty sheets. Bathroom and bedroom in general was dirty.

2026-01-19 • via Nuitee
L
Laquita • extended_group • us
5
Didn't feel safe and the building had a weird layout. The people were super friendly.
Pros:

The price

Cons:

Weird layout of the building

2026-01-19 • via Nuitee
T
Tom • couple • us
6
Pros:

Location and price and breakfast

Cons:

N/A fit the bill just traveling through

2026-01-19 • via Nuitee
S
Seth • family_with_children • us
7
2026-01-19 • via Nuitee
J
John • couple • us
8
2026-01-19 • via Nuitee
M
Michelle • couple • us
10
Well worth it compared to competitors nearby!!
Pros:

I think this Best Western is the best hotel that you will find to get the actual value of the price you pay. The pictures show exactly what you are getting. Its clean and comfortable. Also, the staff is very friendly and helpful.

Cons:

The only downside is there isn't an elevator but I've heard they will make accommodations for the 1st floor if needed.
On our first stay there, I said the water fluctuated during our showers but during this stay we had no issues!

2026-01-19 • via Nuitee
K
Kathy • family_with_children • us
9
2026-01-19 • via Nuitee
M
Mike • couple • us
8
2026-01-19 • via Nuitee
M
Michelle • couple • us
7
For the value of the stay it was well worth it, other than the hot water issue
Pros:

There was a good variety of breakfast foods. The kitchen staff was super helpful! Enjoyed the newer upgrades on the lamps with the built in electrical outlets.

Cons:

The sausage patties are either a horrible brand, or possibly over cooked, but based on my experience with the kitchen staff that is less what it was. When taking a shower the water temperature would change between hot and cold randomly. This change didnt come from any factors in our own room though, for example the the toilet flushing or sink turned on. It would be without any of those happening when it did it.

2026-01-19 • via Nuitee
L
Lysa • family_with_children • us
9
2026-01-19 • via Nuitee
D
Douglas • couple • us
7
2026-01-19 • via Nuitee
Y
Yasmina • family_with_children • us
10
Pros:

Bien

2026-01-19 • via Nuitee
M
Marcia • family_with_children • us
8
Definitely Great value. Would recommend!
Pros:

The staff was very pleasant and the rooms clean and comfortable.

2026-01-19 • via Nuitee
L
Lisa • couple • us
10
Pros:

Very cute room set up

Cons:

Nothing

2026-01-19 • via Nuitee