Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (971 reviews)
2216 27th Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 971 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
R
Robert • solo_traveller • us
6
it did what was needed
Pros:

room was clean bed so so in comfort

Cons:

breakfast was not very good poor food selections

2026-05-16 • via Nuitee
K
Kiley • solo_traveller • us
10
2026-05-16 • via Nuitee
K
Kiley • family_with_children • us
10
2026-05-16 • via Nuitee
K
Kiley • solo_traveller • us
10
2026-05-16 • via Nuitee
D
Donavon • couple • us
7
2026-05-13 • via Nuitee
K
keverlin • family_with_children • us
10
2026-05-11 • via Nuitee
C
Carole • couple • us
9
It was a very good experience and I’ll be staying there again.
Pros:

I really liked the shower head in the bathroom

Cons:

It could use some brighter cheerier paint. Our room was clean but pretty drab.

2026-05-04 • via Nuitee
M
Monica • solo_traveller • us
10
Very clean, comfortable and very nice staff
Pros:

Very clean

Cons:

N/A

2026-05-02 • via Nuitee
R
randee • couple • us
10
He is a leeper because he cared
Pros:

The manager on duty took care of a problrm I had with a second party booking

2026-04-30 • via Nuitee
W
William • couple • us
6
Good value and convent.
Pros:

Location. Value. Breakfast was excellent.

Cons:

Union Pacific train whistles.

2026-04-29 • via Nuitee
• couple • us
7
2026-04-28 • via Nuitee
K
Kiley • solo_traveller • us
8
2026-04-28 • via Nuitee
E
Erin • couple • us
10
Was just a little quick getaway everything went well. I would do it again in a minute.
Pros:

Room who’s great staff was great. We did find a sippy cup under the bed but neither here nor there I was a little concerned at breakfast there really wasn’t a whole lot of seating available so maybe if you could accommodate a little more seating otherwise everything was great.

Cons:

The seating at breakfast didn’t seem like there was enough seating. Several people were standing, had to move out into the lobby.

2026-04-27 • via Nuitee
B
Broderick • extended_group • us
9
Ofelia At the breakfast station was delightful, helpful and very pleasant.
2026-04-26 • via Nuitee
S
Susan • couple • us
3
Our mattress and pillows were lumpy and old. Sheets were scratchy and old.
Pros:

Staff

Cons:

Breakfast had no meats. No sausage - no bacon

2026-04-22 • via Nuitee
H
Helena • solo_traveller • us
8
2026-04-21 • via Nuitee
K
Kara • solo_traveller • us
10
Pros:

We enjoyed our stay. Friendly staff!

2026-04-21 • via Nuitee
S
Shannon • family_with_children • us
10
Great stay with my kids!
Pros:

The pool!

Cons:

Nothing

2026-04-19 • via Nuitee
R
Robin • solo_traveller • us
3
Not the best experience for motel. Their was huge Crack in the windows.
Pros:

Breakfast

Cons:

None of the outlets work but one.They didn't have that elevator so you had to carry everything upstairs and down the stairs.

2026-04-17 • via Nuitee
B
Bailey • family_with_children • us
6
Pros:

Breakfast was good with a lot of options and large space. Pool area was large. Convenient location.

Cons:

Rooms were on the small side. Bathroom was dated. There was water in the windowsill next to the airconditioner. No hot tub.

2026-04-16 • via Nuitee