Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (983 reviews)
2216 27th Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 983 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
S
Sondra • solo_traveller • us
7
Pros:

Staff were friendly, and the check-in process was easy. Room was clean.

Cons:

I think they are in the process of remodeling. Hallways were not very clean, and there was a musty, old food smell in the hallways. In the morning, we found a large spider in the tub.

2026-05-29 • via Nuitee
V
Vineet • solo_traveller • in
1
Pros:

Nice property... good facilities

Cons:

Staff on the Front desk was very rude ill mannered just not suitable for the service industry.

2026-05-29 • via Nuitee
T
Tina • family_with_children • us
10
2026-05-27 • via Nuitee
E
Escape15686616663 • Family
8
Good Bang for the Buck
Pros:

We have been to this location quite a few times. The rooms are always clean, staff is friendly, and the bang for the buck is good. Our only concern is the continental breakfast has depreciated in quality over time. It is good but there is no bacon, (not even imitation bacon) the sausage is imitation, and the eggs are too. I believe we are going to try a different location in the future. The bang for the buck is there but from what we have to compare it to from our past experience(s) here I believe little cost cutting has lead to lesson the experience.

2026-05-26 • via Tripadvisor
T
Trisha • family_with_children • us
5
Pros:

The staff was very friendly. Hotel was located when in 10 of everything we wanted to do.

Cons:

Their was a real bad smell coming for the bathroom pipes. Everytime we opened out hotel door got a really bad smell. Had to go to front desk and get spray. Other then that it was a nice stay.

2026-05-25 • via Nuitee
S
Sun • couple • us
8
Cp值高
Pros:

不太貴

Cons:

沒有電梯

2026-05-23 • via Nuitee
A
Alicyn • couple • us
10
I was pleased with the service; the room, and the amenities. Thank you!
Pros:

Clean and well kept

Cons:

The room that I had was exceptional

2026-05-20 • via Nuitee
A
Ashley • solo_traveller • us
1
2026-05-19 • via Nuitee
J
Jacquelyn • family_with_children • us
3
Pros:

The closest to the places I need to be and surrounding areas.

Cons:

The check in host was sweating so bad (due to air being off or not working in the lobby) she couldn’t understand the question I had asked. After that I get a call from someone questioning me about other guests showing up or not showing up and wanting payment for non cancellation of rooms. I couldn’t enjoy time with family. It ruined my day.

2026-05-19 • via Nuitee
F
FarAway03291756555 • Family • Waukesha, Wisconsin
4
Better hotels in the area
Pros:

Older outdated hotel, there is no elevator so you have to climb stairs carrying heavy luggage, the shower knobs were stripped on the threads and had a hard time turning cold water on - could not get it turned off and was still slowly running when we left and notified the front desk. The mattress on the bed was not comfortable at all and you could feel the springs underneath it and squeeked when you moved and got up or in. The only saving grace was the breakfast and the 2 pleasant gals that worked there. Only reason gave it a 2 rating

2026-05-18 • via Tripadvisor
P
Pamela • family_with_children • us
3
It was not worth the money I spent.
Cons:

My room was dirty. The toilet hardly flushed. The hallways were stifling hot. It was hard to find ice machines that worked.

2026-05-18 • via Nuitee
R
Ricardo • extended_group • us
9
2026-05-17 • via Nuitee
K
Kiley • family_with_children • us
10
2026-05-16 • via Nuitee
K
Kiley • solo_traveller • us
10
2026-05-16 • via Nuitee
K
Kiley • solo_traveller • us
10
2026-05-16 • via Nuitee
R
Robert • solo_traveller • us
6
it did what was needed
Pros:

room was clean bed so so in comfort

Cons:

breakfast was not very good poor food selections

2026-05-16 • via Nuitee
D
Donavon • couple • us
7
2026-05-13 • via Nuitee
K
keverlin • family_with_children • us
10
2026-05-11 • via Nuitee
C
Carole • couple • us
9
It was a very good experience and I’ll be staying there again.
Pros:

I really liked the shower head in the bathroom

Cons:

It could use some brighter cheerier paint. Our room was clean but pretty drab.

2026-05-04 • via Nuitee
M
Monica • solo_traveller • us
10
Very clean, comfortable and very nice staff
Pros:

Very clean

Cons:

N/A

2026-05-02 • via Nuitee