Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (1050 reviews)
2216 27th Avenue , Council Bluffs , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 1050 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
W
Wendy Lynn • couple • us
9
2026-09-19 • via Nuitee
J
Josie • couple • us
9
2026-09-17 • via Nuitee
M
Michael • solo_traveller • us
9
Pros:

I don't travel much, but this place had Netflix, easy to light into my and out of my account at home. Sure beats the sh_t out of what other hotels offer which is basically commercials on DirectTV. This place was convenient for me. I will make sure I stay here on my return.

Cons:

This place was the best bang for my dollar.

2026-09-14 • via Nuitee
K
Karlee • family_with_children • us
1
Hot horrible waste of my money
Pros:

Nothing, I asked for a refund within the first 30 minutes.

Cons:

Facility was dirty, we were put on the second floor with no elevator and into a room that was over 100 degrees. My refund still hasn't been processed after 8 days of waiting.

2026-09-08 • via Nuitee
M
Meleah • family_with_children • us
6
Cons:

Bathroom in 138 has serious drainage issues. The toilet barely flushes. The shower holds water. Was standing in 6” water after my shower.
It’s also verrrrry moist air. Our sheets and clothes constantly felt wet. No matter how low we put the ac, it didn’t pull the moisture from the air.

2026-08-31 • via Nuitee
D
David • family_with_children • gb
9
Pros:

Good location
Great shower

Cons:

Bit dated

2026-08-30 • via Nuitee
B
Brandie • solo_traveller • us
7
Pros:

Everything

Cons:

Just the stairs

2026-08-25 • via Nuitee
J
Jason • solo_traveller • us
10
2026-08-21 • via Nuitee
K
Kathy • couple • us
10
This will be our go to place whenever we are in the area
Pros:

Our room was very clean as is to be expected smelled fresh and absolutely served its purpose. We were very well rested in the morning after a long day of driving all day.

Cons:

There was nothing I didn’t like

2026-08-18 • via Nuitee
L
Leigh • couple • us
10
Fantastic
Pros:

People were fantastic especially the lady that checked me in and the restaurant staff and the cleaning staff. I can’t say enough good about our time there

Cons:

The washer and dryer were upstairs. I don’t do very well with them but I did it

2026-08-13 • via Nuitee
G
Garrett • couple • us
4
2026-08-10 • via Nuitee
V
Valentijn • couple • nl
7
2026-08-10 • via Nuitee
D
Dwyer • family_with_children • us
7
2026-08-06 • via Nuitee
H
hase • couple • us
9
Good
Pros:

Good clean room

Cons:

Nothing

2026-08-06 • via Nuitee
G
galvez • solo_traveller • us
10
2026-08-05 • via Nuitee
W
William • solo_traveller • us
8
Pros:

Breakfast was great. Room was very clean.

Cons:

Didnt like that had to walk up stairs to room.

2026-08-05 • via Nuitee
R
Robin • solo_traveller • us
8
2026-08-05 • via Nuitee
S
Susan • solo_traveller • us
5
2026-08-05 • via Nuitee
C
Charlotte • solo_traveller • us
7
2026-08-04 • via Nuitee
A
Alicia • family_with_children • us
6
Good value
Pros:

There was a pool and breakfast is included. Staff was nice

Cons:

Breakfast quality isn't that great.
No hot tub. No elevator. No pressure in the shower.

2026-08-03 • via Nuitee