Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (996 reviews)
2216 27th Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 996 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
D
David • solo_traveller • us
2
Nice staff, poor cleanliness, and hostile customers
Pros:

The staff were super friendly and helped us get our cars parked when we arrived around 12 AM.

Cons:

The room was really dirty. The mattress had stains on it, the sheets had holes in them, and there was some dust/dirt on the tables and counters when we arrived. Also, as she was checking in, a group of guys catcalled my fiancée. I know this is a budget hotel, but stained beds/furniture and getting catcalled are things I wouldn’t even tolerate at a hostel.

2026-06-26 • via Nuitee
C
Christine • solo_traveller • us
6
2026-06-25 • via Nuitee
C
Craig • couple • us
7
2026-06-25 • via Nuitee
D
Deborah • couple • us
3
just clean enough, just enough to get by. staff very nice
Pros:

close to where we needed to be

Cons:

they put you in lower class rooms if you have a dog.

2026-06-23 • via Nuitee
P
Patrick • extended_group • de
1
2026-06-23 • via Nuitee
K
Kemp • solo_traveller • us
10
Great low price amazing jacuzzi suites
Pros:

The suite with the French Doors that separate the kitchen and the living room from the bedroom and bathroom. The jacuzzi tub was wonderful.

Cons:

The jacuzzi tub tiles were broken in areas, one of the spots on the tub had pink nail polish dried on it. The curtains didn't close and cover the side of the window that people could see the bed and who was sleeping in it. We had to place the ironing board leaning on the wall to get the curtains to block the window on the left side where the bed was.

2026-06-21 • via Nuitee
G
Grant • couple • us
7
Older property that tried really hard. They are upgrading. Needs an elevator. B
2026-06-21 • via Nuitee
P
Patricia • couple • us
3
Do not recommend
Pros:

The location was good.

Cons:

There is no elevator! Our room was filthy: entire floor was sticky, the shower had not been cleaned (hair that was not ours in shower and on floor), tile floor in bathroom was really dirty. Shampoo/conditioner/ hand lotion samples on the counter were not new and had been used by previous guest because they were. open. Property is really old and dated. We had a 3 inch hole in a wall. To top it off it was horribly expensive $265.

2026-06-20 • via Nuitee
C
coachee1313 • Solo travel • Montvale, New Jersey
6
Decent Enough
Pros:

Hotel is outdated and could use some improvements. Clean enough for one or two nights and close enough to Omaha. There is never any traffic into town. It is fine for a solo traveler just passing through. Lots of people there for youth baseball tournaments and the College World Series. Typical just OK Best Western

2026-06-16 • via Tripadvisor
S
Scott • extended_group • us
9
2026-06-16 • via Nuitee
A
Allen • solo_traveller • us
3
Just a place to sleep
Pros:

Truck parking

Cons:

Ac not working room phone was bad

2026-06-13 • via Nuitee
A
Angela • family_with_children • us
4
2026-06-12 • via Nuitee
M
mary • couple • us
5
it was okay i have stayed in much worse. just really needs good cleaning staff was friendly and helpful
Pros:

convenient beds comfy excellent breakfast area

Cons:

there were dirty hand prints all over the room door and light switches and only one ice machine was working

2026-06-11 • via Nuitee
S
Shannon • solo_traveller • us
1
Do not stay here!
Pros:

It was in a nice spot for where we needed to be.

Cons:

It was gross. Staff argued with me over needing a couple extra towels for our room cause we had to use ours at the pool cause they had none in there. Pool was nasty smelled like a fish tank and was slimy from bacteria. The room was so hard to keep cool. Bed was as hard as sleeping on the floor. Shower temps was inconsistent. So it was hard to take a even just a steady warm shower. I've had a better experience at cheaper hotels.

2026-06-10 • via Nuitee
F
Frances • couple • us
7
2026-06-09 • via Nuitee
S
Steven • couple • us
2
Definitely rated as 2 star stayed because others were booked for graduation. One of the worse best westerns.
Pros:

They had tried to remodel the lobby

Cons:

Pool smelled like sewage. Rooms and bathrooms smelled as if the sewer lines back up. We also had multiple rashes from swimming. The doors to interior were broken and barely locked. Showers were so short could it stand up straight and heads did not move.

2026-06-08 • via Nuitee
W
Wang • family_with_children • us
9
2026-06-06 • via Nuitee
C
christib189 • Family
4
Wouldn't stay here again.
Pros:

Initial first impression when entering to check in was good. Dining area off to the left looked nice. All three rooms however had a strange, nasty odor and the floors were dirty! Large piece of drywall was missing under the bathroom sink in one of the three rooms we reserved.
Knob missing from the refrigerator so temperature couldn't be changed to colder. Air conditioning couldn't be changed to colder. HARD to sleep with the room so hot.

2026-06-02 • via Tripadvisor
M
Marcia • couple • us
8
Pros:

Roomy refrigerator. Nice temperature in the room.

Cons:

The handicap room was in the worst possible location, luggage carts on one end of the motel and parking on the other so I was making multiple, painful trips to my car. No ice in the ice machine in the morning.

2026-06-02 • via Nuitee
V
Virginia • couple • us
4
Pros:

Convenience to interstate 29. Rewards

Cons:

very small ants on bathroom floor. Looks like bugs of some kind in corner of bathtub next to toilet.
floor dirty. Coffee pad was left in the coffee pot, backsplash on bathroom sink dirty.

2026-06-01 • via Nuitee