Best Western Crossroads of the Bluffs

Hotels
•
Best Western
7.6 (915 reviews)
2216 27th Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Issues with cleanliness
Noise from surroundings

Categories

Cleanliness
7.1
Rooms are spacious and clean; however, issues with maintenance were mentioned.
Service
8.1
The staff was noted as friendly and helpful, though there were a few issues with front office security.
Location
8.1
Conveniently located off the interstate, but some reviews noted noise from surroundings.
Room Quality
7.6
Rooms vary in quality; some complaints about noise and maintenance were made.
Amenities
7.6
Standard amenities were appreciated, but some mentioned the need for updates.
Value for Money
7.6
Generally considered good value, but some felt it did not meet expectations.
Food and Beverage
6.6
Breakfast options received mixed reviews, with many complaints regarding quality.
Overall Experience
8.1
Overall a decent experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:01

Property Description

Convenient Location: Situated just a short 15-minute drive from Omaha city center, Best Western Council Bluffs offers a perfect blend of accessibility and tranquility.

Modern Amenities: Enjoy the convenience of an indoor pool, free Wi-Fi, and in-room essentials like a microwave, refrigerator, and coffee-making facilities. Stay entertained with a cable TV and stay productive with a work desk in each room.

Fitness and Dining: Keep up with your fitness routine at the on-site gym equipped with top-notch equipment. Start your day right with a delicious continental breakfast served every morning.

Experience comfort and convenience at Best Western Council Bluffs. Book your stay now for a memorable getaway!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.6
Based on 915 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8.1
S
Samantha • family_with_children • us
7
Pros:

Location is great, lobby and breakfast area were very nice and welcoming

Cons:

Room is rough, furniture is well used and uncomfortable, dusty and the shower size is terrible if you're over 5'5. Jacuzzi water temp was not warm enough for it to be of benefit

2026-02-28 • via Nuitee
V
VanTuyl • family_with_children • us
10
2026-02-27 • via Nuitee
W
Whitney • family_with_children • us
7
Overall good
Pros:

Heated pool

Cons:

Beds weren’t great

2026-02-26 • via Nuitee
C
Colizziano • solo_traveller • us
1
2026-02-24 • via Nuitee
K
Keith • family_with_children • us
6
2026-02-23 • via Nuitee
7
71 • family_with_children • us
7
2026-02-23 • via Nuitee
K
Keith • family_with_children • us
6
2026-02-23 • via Nuitee
K
Keith • family_with_children • us
6
2026-02-23 • via Nuitee
A
Ana • family_with_children • us
7
Pros:

Breakfast was ok...need to cook sausage Patty's a little more, staff was polite and got things we needed.

Cons:

Bathroom exhaust didnt wrk, no elevator and was handicap.

2026-02-22 • via Nuitee
M
M9267PMsv • Family
10
Clean, efficient, well lit parking, cute lobby area!
Pros:

First impression was good, welcomed with 2 bottles of water, cute lobby, western them which I loved! Well lit parking lot,, I liked the crowd of people they attracted to the hotel, seemed like good people on a budget like us! Seemed safe there, not sure if they had security cameras in parking lot, ,but noticed they did in hall,, good job, the security to doors was good, had to have a key,, Basically it was fitting our budget, clean, safe, that's all we ask for! Breakfast was hit and miss. scrambled eggs good omlet premade not good. biscuit and sausage not good, fruits fresh,, I would stay there again!!

2026-02-21 • via Tripadvisor
L
Lemuel • couple • us
4
Never again
Pros:

Nothing

Cons:

Everything

2026-02-14 • via Nuitee
L
Lysa • solo_traveller • us
9
Cons:

A bit outdated.

2026-02-09 • via Nuitee
M
Malagui • family_with_children • us
10
comforting
Pros:

The jacuzzi was amazing and the pool

Cons:

N/A

2026-01-29 • via Nuitee
H
Heaven • family_with_children • us
10
2026-01-26 • via Nuitee
R
Ramirez • family_with_children • us
9
Pros:

Very clean, good location and very friendly staff.

Cons:

There was 10-12 kids running around the pool area being very loud & disrespecting the facilities. I had asked a few of them to calm down, but received snotty comments from the kids. This made it hard to enjoy the pool and work out room. Parents need to control their kids and teach them manners!!!

2026-01-26 • via Nuitee
L
lene777 • Couples • Winnipeg, Manitoba
2
DO NOT BOOK THIS HOTEL
Pros:

I would never come here again. I travel a lot and am not high maintenance and usually take reviews with a grain of salt. But this hotel seemed to have high ones which I’m unsure why. I used my rewards night with hotels.com, (never had a problem with this ever) came to check in where they told me the hotels card was declining and they did not have my room. I was told I needed to check with my 3rd party (after showing confirmation email). After a 14 hour drive I was not in the mood for this and went elsewhere as they were not at all accommodating. As I was checking into MyPlace (highly recommend-very hospitable and most comfortable beds) they called me to say everything was ok and I could come back(I did not, and asked them to fix this and they proceeded to yell at me).

2026-01-25 • via Tripadvisor
P
PIO • solo_traveller • us
10
2026-01-20 • via Nuitee
S
Seth • family_with_children • us
7
2026-01-19 • via Nuitee
O
Olga • solo_traveller • us
8
2026-01-19 • via Nuitee
M
MONICA • couple • us
5
Won't stay again
Pros:

Nothing just the convience

Cons:

Breakfast was horrible everything was cold and old.
Went somewhere else for breakfast
Room looks nice at first but old and dirty. Dust in corners

2026-01-19 • via Nuitee