SureStay Hotel by Best Western Tehachapi

Stunk, filthy, no hot water, cheap

Hello,

I wanted to reach out regarding our recent stay in Tehachapi, California, as we were extremely disappointed with our accommodations.

We specifically reserved and paid for a king room that accommodated our dog. However, upon arrival, we were informed that our reserved room had already been given to another guest and that the hotel only had one king room designated for guests traveling with pets.

We were instead provided a queen room, which was disappointing enough, but unfortunately, the cleanliness of the room was equally concerning. The toiletries appeared to have been previously used, and the TV stand and dresser surfaces had visible water stains and residue from other products. It was apparent that the room had not been thoroughly cleaned before our arrival.

After a long day, we were exhausted and simply wanted to rest, so we reluctantly accepted the accommodations.

We departed around 6:15 a.m. the following morning without raising our concerns at checkout. However, on our drive home, we reflected on how disappointing the experience had been, particularly considering that we paid full price for accommodations we never received.

We understand that unforeseen circumstances can arise, but we also believe guests should receive the accommodations they reserve and pay for, along with a reasonable standard of cleanliness.

Given these circumstances, we are requesting a full refund for our stay.

We would appreciate your assistance in resolving this matter.

Thank you.

No elevator to upstairs rooms

Television in the Breakfast room was not working

No power for 9 hours on 10/16/26 unable to work in the room

Nice, Clean Hotel Entirely Ruined by Hostile ManagementI am giving this property a 1-star rating solely because of the extreme rudeness and lack of professionalism from the hotel manager. The front desk and housekeeping staff keep the property nice and clean, but the management's customer service is completely unacceptable.I called multiple times to adjust my booking dates due to a massive scheduling conflict. Instead of trying to assist a paying customer or offering an empathetic solution, the manager huffed at me over the phone. She aggressively passed the buck, claiming that Booking.com was lying and insisting that only the platform could fix the issue. To make matters worse, the property immediately pushed my $231 charge through the second I hung up the phone.Even if strict booking windows or cancellation policies mean a date change cannot be granted, a professional manager delivers that news with basic human decency. She easily could have checked availability over the next few months to retain my business, especially since this location is cheaper than neighboring properties. Instead, her hostile and defensive attitude entirely ruined my experience. I will not return.

No bacon for breakfast

Horrible staff no customer service at all and glared at my children when called out microwave was broken and had to fix the TV myself