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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Pets allowed
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Hiking
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Fishing
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Express check-in/check-out
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Cycling
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Fax/photocopying
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Horse riding
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Golf course
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Facilities for disabled guests
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Canoeing
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Dry cleaning
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Skiing
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Spa/wellness center
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Currency exchange
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Mini golf
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Casino
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Wheelchair accessible
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Water park
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Sun loungers or beach chairs
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Access to health care professionals
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24-hour security
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Security alarm
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Key card access
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Broadcast Live sport events
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Aerobics
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Bingo
Review Highlights
Categories
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Property Description
Convenient Location
Situated just off the Trans-Canadian Highway and a short 5-minute drive from Salmon Arm town center and the picturesque waterfront, the SureStay Plus Hotel by Best Western Salmon Arm offers a prime location for travelers looking to explore the area.
Comfortable Accommodations
Each room at the hotel is equipped with a microwave, refrigerator, cable TV, free Wi-Fi, a seating area, and coffee making facilities, ensuring a comfortable and convenient stay for all guests.
Relaxing Amenities
Guests can unwind and recharge at the indoor pool and hot tub, perfect for relaxation after a day of exploring. Additionally, a daily breakfast buffet is served, and the 24-hour front desk is always available to assist guests.
Experience the perfect blend of convenience and comfort at the SureStay Plus Hotel by Best Western Salmon Arm. Book now for an unforgettable stay!
Please note, guests traveling with pets must inform the property in order to secure a pet room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The breakfast is good.
The indoor pool is open but the water is too hot for swimming.
The only positive aspects of my stay were the female staff member at breakfast and the male staff member who assisted us at checkout.
There were so many problems with my stay that it is difficult to know where to begin.
First, despite having paid the full amount through Booking.com, I was told by the female staff member at check-in that I could not check in because of a payment issue between Booking.com and the hotel. She coldly told me that she could do nothing for me and that I had to contact Booking.com myself to resolve the issue. When I tried to show her proof of my payment, she explicitly blamed the problem on my decision to use a cheap third-party travel agency instead of booking directly through the hotel. Her attitude was essentially that this was my fault for choosing a cheaper booking option. Her response was extremely cold, dismissive, and unprofessional. I had already paid in full, yet instead of helping me resolve the situation, she treated me as though I was to blame. There was absolutely no empathy or willingness to assist a paying customer.
We were left waiting at reception for approximately 30 minutes before the payment issue was apparently resolved between Booking.com and the hotel. To make matters even more confusing, I had received a confirmation number for only one room, yet it appeared that two rooms had been booked. The entire check-in experience was stressful, confusing, and completely unacceptable.
When we finally entered our room, we found numerous insects throughout the room, including moths, dead bugs, mosquitoes, and ants. What made this particularly disturbing was that I later discovered my two-year-old daughter touching and playing with a dead insect on the floor. This was absolutely disgusting and made me seriously question the cleanliness and hygiene of the room.
The toilet seat was also misaligned and shifted away from the base of the toilet, leaving part of the toilet base exposed. Every time I sat down, my buttocks came into contact with the toilet base rather than sitting properly on the toilet seat.
Good location, excellent breakfast, friendly and very helpful staff, walking distance to a good restaurant.
Good sized room, comfortable bed. Room was quiet. The included breakfast was simple with a few option, but more than adequate. Staff were friendly and helpful.
Not enough parking in the courtyard for all the rooms, had to park around to the side of building.
Breakfast
very accommodating
as I had a wedding at 3:00pm and they let me check in early which made things so much easier
then I was able to come back and chill a bit before the reception
location was great room was comfortable and the breakfast was good
though the price fluctuated a lot so i had to pay twice which was rather annoying so make sure you double check you are not over paying or underpaying
the hot tub should be working
it was cool out and I really wanted to relax but it was not working
and its been in disrepair for a while
your a hotel chain you need to get on these things or reduce the cost otherwise other hotels that do have these things will take over and push you out of business when you do have a great place
just get it fixed :)
Breakfast was excellent. The lady who took my order and went upstairs to get it for me was lovely and so accommodating. She checked several times to see if I needed anything else.
Desk people on check-in and check-out were pleasant.
Toilet was raised and had a grab bar which was essential.
The "accessible" suite had a tub/shower combination which meant no shower for a person with mobility issues who needed a walk-in shower.
Having the breakfast room upstairs meant not accessible for person with walker. While arrangements had been made for delivery of food, it meant not eating with friends.
Bed was just a couple of inches too high making it difficult for a short person to get into.
Most tv channels said that there was no subscription for them so viewing was limited.
It was pet friendly
Dirty floor
Hair on bedding
Location was by the train very noisy
Lots of sketchy looking people lingering around
Nice, clean room and comfortable bed. Breakfast was really good and hostess was awesome!
Comfortable room, good location
There was no coffee system in the room. Apparently BW does not want the competition???!
Considering the relatively high price for the room (similar or more than other BW rooms we were in on our trip)I felt this was a big factor
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