Quality Inn & Suites Carthage near Precious Moments Chapel

Hotels
•
Quality Inn
8 (430 reviews)
2701 Hazel Street , Carthage , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Good location / convenient parking
Affordable / good value for price
Indoor pool
Free coffee
Quiet rooms (some reports)
Helpful staff under new management (some reports)
Cons:
Dirty rooms; bathtub not cleaned; hair and stains reported
No hot water in shower reported
Rude or unhelpful front desk; unexpected check-in fee and card hold
Broken/faulty in-room items (remote, key cards, microwave, fridge, phone)
Pool perceived as too cold/thick and visibility issues
Breakfast only 'just ok' and sometimes cleared up early
Mold-like spots / unpleasant odor in some rooms

Categories

Cleanliness
5.5
Multiple guests reported dirty rooms (bathtub not cleaned, hair, stained walls), mold-like spots on the bathroom ceiling and a noticeable smell on entry — significant cleanliness issues.
Service
8
Mixed reports: some guests experienced rude or unhelpful front-desk behavior and surprise fees/holds at check-in, while others noted staff under new management were extremely nice and helpful solving issues.
Location
10
Consistently praised: several reviewers said the location was good, convenient to the freeway with plenty of parking.
Room Quality
6.5
Room-related problems were common: no hot water, non-working remotes, key cards failing, disconnected phone, lack of extra blankets and general room wear (stains, patched areas).
Amenities
8
Amenities are a strength (indoor pool, accommodating pool hours, free coffee) but some failures reported (cold/murky pool perception, microwave/fridge issues, missing remotes).
Value for Money
10
Several guests explicitly called it affordable or 'cannot beat it' for the price, indicating strong perceived value despite some quality issues.
Food and Beverage
8
Breakfast described as 'just ok' and was sometimes cleared up early (before 9am), but free coffee was appreciated — overall acceptable but not outstanding.
Overall Experience
8
Mixed overall: a number of disappointed guests citing cleanliness and check-in issues, balanced by good location, value and helpful staff in some cases — an uneven but generally decent stay for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:17

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor heated pool or break a sweat in the fitness centre.

Modern Amenities for a Pleasant Stay
Enjoy free Wi-Fi, flat-screen cable TV, and coffee-making facilities in our well-appointed rooms.

Convenient Location for Exploring
Located near attractions like the 66 Drive-In Theatre and Carthage Golf Course, our hotel is the perfect choice for your stay.

Experience the best of Carthage at Best Western Precious Moments Hotel. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that pets will incur an additional charge of 40 USD per night, per pet.
Please note that a maximum of 2 pets is allowed per room.
Please note that the property can only accommodate pets with a maximum weight of 40 lbs or less.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JLN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 430 reviews
Cleanliness: 5.5
Service: 8
Location: 10
Room Quality: 6.5
Amenities: 8
Value for Money: 10
Food and Beverage: 8
Overall Experience: 8
B
brennaj269 • Solo travel
2
Stay if you want bed bugs
Pros:

Bed bugs! And hotel manager will get mad and hang up on you when you refuse a room upgrade. Will also agree to refund and not refund you.

2026-08-11 • via Tripadvisor
J
Jordan • family_with_children • us
4
Disappointed
Pros:

Location was good breakfast was fine

Cons:

I would have liked to been told ahead of time that I couldn’t check in until 4 pm and not been charged a 25 check in fee and then also not known a 100 hold was going to be put on my card the check in desk was not very helpful in helping me understand why and when I tried to explain that booking online said check in could be anytime they didn’t seem to care or help at all

2026-08-03 • via Nuitee
4
488carsons • Friends getaway
2
This place sucks
Pros:

There ain’t nothing quality about this place. Front desk lady was very rude

2026-06-25 • via Tripadvisor
D
Debra • couple • us
7
2026-06-16 • via Nuitee
H
Hailey • extended_group • us
1
2026-06-10 • via Nuitee
D
Deborah • solo_traveller • us
3
Disappointed Customer
Pros:

Location

Cons:

1. When entering the room it had a strong smell. Not sure from what. Cleaning products possibly but not nice smelling.
2. The pool looked nice and my grandchildren were excited at first. It was too cold and seemed 'thick' from below the knees. Once they through toys in to retrieve, they couldn't see where they were.
3. I could have used another blanket. Tried to call desk around 10. When I picked up phone receiver, it wasn't even connected to phone. Once plugged in, there was no dial tone.
4. The bathroom had some dark mold looking places on the ceiling by bath. Looked patched.

2026-06-06 • via Nuitee
L
L8916YTthomasw • Family • Lee's Summit, Missouri
10
For the price cannot beat it!
Pros:

Nice place and good price. Great inside pool. Room was clean and ready for me. Breakfast was just ok, nothing great. Coffee free all the time! Room was quiet which i liked.

2026-05-25 • via Tripadvisor
J
Julia • family_with_children • us
5
Pros:

Location was good.

Cons:

No hot water in the shower. Remote did not work. Key cards did not work multiple times.

2026-05-25 • via Nuitee
P
Patience • family_with_children • us
4
Decent and affordable
Pros:

The pool area was great.. the pool hours were very accommodating. The staff was extremely nice and very helpful with solving all the issues. The hotel is recently under new management so they are trying really hard to make improvements.

Cons:

Breakfast was cleaned up before 9am, so we didn't experience breakfast. The hotel room was extremely dirty. The bathtub wasn't cleaned! We had to ask for toilet paper, towels and clean sheets. The walls were dirty, stained and had hair stuck on them. We didn't have a remote to the TV. The air/fan never shut off. The in room microwave didn't work. We had to plug in the refrigerator.

2026-03-29 • via Nuitee
B
Bill • solo_traveller • us
6
2026-03-22 • via Nuitee
P
pavan kumar • couple • us
7
Pros:

Kind of away from all dining and stores just macDee and gas station near the free way exit plenty of parking

Cons:

Nothing special but just away from the main block of the town

2026-03-07 • via Nuitee
S
Shawna • extended_group • us
5
Not a place I will stay again.
Pros:

Breakfast was powdered eggs and occasionally pancakes and juice. The facility itself is an older building and has potential to be an exquisite place if some care and attention is given to it. The entry way is beautiful with a winding staircase leading to the second level.

Cons:

The facility is in need of renovations, the toilet wouldn't stop running unless you jiggled the handle just right. They charges a $40 pet fee per night and had a weight limit of 40lbs. I don't think you should advertise as being a pet friendly hotel if you put a 40lb weight limit on allowed pets. The staff wasn't very friendly.

2026-01-27 • via Nuitee
A
Anali • couple • us
7
2026-01-19 • via Nuitee
S
Stephen • family_with_children • us
2
2026-01-19 • via Nuitee
J
James • couple • us
7
The hotel had been thru a recent storm that damaged the building.but I feel like the GM is working his ass off to get th
Pros:

The location was perfect. Just 5 minutes from our destination

Cons:

Keys would randomly not work, bathrooms need a great professional cleaning, cracked sink, dirty floor boards, cracked toilet seat, fresh linens would be a plus.

2026-01-11 • via Nuitee
D
dennisngailh • Couples • Omaha, Arkansas
2
Happy once, not this time.
Pros:

It was a bad trip. We had stayed at this beautiful hotel several years ago. It was magnificent. We had booked a 2 night stay Jan 2&3rd. We left at 7 am after the first nearly sleepless night. When we woke up and went out in the hall for breakfast there was a space heater in the hallway. No juice, no milk, limited cereal and the rest was horrible. We won't go back until a complete rehab is done. Choice did give us a refund. That is why we are Choice privilege members.

2026-01-08 • via Tripadvisor
L
Lorraine • couple • us
5
Terrible stay
Pros:

Location

Cons:

The room floor was sticky, the ice machine on the 3rd floor was broken. Had to go to the 1st or 4th floor to get ice. The water faucet in the bathtub was extremely loose. The breakfast was not good at all. Sausages were dry, pancake maker and a coffee machine were broken.

2025-12-28 • via Nuitee
N
Nestor • family_with_children • us
10
Pros:

Great customer service amazing people at the front desk

Cons:

I don't have nothing to say

2025-12-09 • via Nuitee
T
TimWyg • Family • Cleburne, Texas
6
Hotel is tired and in much need of a freshening up
Pros:

We've been staying at this specific hotel on trips for more than 10 years now. On this trip, we stayed twice - going north then returning south. Unfortunately, it's apparent from the moment you drive up that time has caught up with it, and that general maintenance and freshening are long overdue. There's visible roof damage on the street side of the hotel that's covered with a tarp. While the staff is always pleasant here, it seems they're understaffed for the workload.

The rooms are very tired and outdated. On our second stay during this trip, the room A/C unit did not work to warm the room. We actually turned it off because besides the typical noise of a hotel system, it was cooling the room, though it was set to heat. The hallway and room carpets are stained, as well as the bathroom tile. While the rooms are clean, it doesn't necessarily feel that way. Wall paint is obviously touched up and not even. Towels and linens seem to be nearly "used up".

This is a great location, and we've been loyal to the hotel. I hope the owners and Quality Inn take action to catch up on repairs and appearances. This is definitely not the jewel it once was, and we will be watching future reviews to determine if we're going to stay here ever again.

2025-12-07 • via Tripadvisor
A
Amanda • couple • us
8
2025-10-20 • via Nuitee