Quality Inn & Suites Carthage near Precious Moments Chapel

Hotels
•
Quality Inn
5.3 (295 reviews)
2701 Hazel Street , Carthage , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location (multiple mentions)
Some staff were friendly/pleasant (reported by at least one reviewer)
Affordable price / good value for some guests
Breakfast and always-available coffee
Indoor pool (exists, though some reported issues)
Cons:
Dirty rooms, rust, mold, and a bed-bug report
Rude or unhelpful staff/manager and short-staffing
Maintenance problems: no hot water, non-working remotes, keycard failures, phone not connected
Pool problems (cold/unclear water)
Unexpected fees and holds on credit cards during check-in
Hard beds and general room quality issues
No elevators reported

Categories

Cleanliness
2.5
Multiple reports of dirty rooms, rust on bathroom door, mold patches, and at least one bed-bug report — overall strongly negative cleanliness feedback.
Service
4
Mixed to negative: several customers reported rude front desk/manager behavior, phone/checkout issues, and short-staffing; one review praised staff as "amazing," but overall service problems are recurring.
Location
8.5
Several reviewers explicitly noted the location was good — consistent positive mentions justify a relatively strong score.
Room Quality
4
Room issues reported including hard beds, odors, non-working remotes/keycards, plumbing/no hot water and one clean room report; overall room quality leans negative.
Amenities
4.5
Amenities present (indoor pool, breakfast, coffee) but multiple complaints about the pool being cold/cloudy and no elevators; amenities are inconsistent and problematic.
Value for Money
6.5
Mixed perceptions: one reviewer praised the price and value, others cited unexpected fees, holds on cards, and poor quality; overall slightly above average due to some positive price comments.
Food and Beverage
7
Breakfast described as "just ok" by multiple guests but consistently available coffee and occasional positive notes give a modestly positive rating.
Overall Experience
5.4
Overall mixed-to-negative experiences: cleanliness and service issues lowered impressions, while location, occasional friendly staff and value comments temper the score to slightly above midline.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor heated pool or break a sweat in the fitness centre.

Modern Amenities for a Pleasant Stay
Enjoy free Wi-Fi, flat-screen cable TV, and coffee-making facilities in our well-appointed rooms.

Convenient Location for Exploring
Located near attractions like the 66 Drive-In Theatre and Carthage Golf Course, our hotel is the perfect choice for your stay.

Experience the best of Carthage at Best Western Precious Moments Hotel. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that pets will incur an additional charge of 40 USD per night, per pet.
Please note that a maximum of 2 pets is allowed per room.
Please note that the property can only accommodate pets with a maximum weight of 40 lbs or less.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JLN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.3
Based on 295 reviews
Cleanliness: 2.5
Service: 4
Location: 8.5
Room Quality: 4
Amenities: 4.5
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 5.4
J
Jasmyn • family_with_children • us
1
I didn’t. So I’m mad they kept my money said I couldn’t because my dog breed whose serviced
Pros:

It was nice on the inside

Cons:

Inform visitors certain things in the app or website. And give me my refund since I didn’t get my hotel

2026-11-06 • via Nuitee
J
Jennifer • family_with_children • us
1
Pros:

Nothing

Cons:

Hard bed, we were given a room that was occupied and it was dirty

2026-10-22 • via Nuitee
M
Moffitt • solo_traveller • us
10
NORTH EAST ARKANSAS
Pros:

All the staff was amazing there was a lot of laughs with all of them..
They treated us very well..
The room was very nice very clean..
I would 💯 will be returning

Cons:

We dont elevators

2026-09-15 • via Nuitee
T
Terry • couple • us
3
Cons:

The hotel was dirty, there was rust on the bathroom door, you can never find any Associated working. They were very shortstaffed.

2026-09-08 • via Nuitee
B
brennaj269 • Solo travel
2
Stay if you want bed bugs
Pros:

Bed bugs! And hotel manager will get mad and hang up on you when you refuse a room upgrade. Will also agree to refund and not refund you.

2026-08-11 • via Tripadvisor
J
Jordan • family_with_children • us
4
Disappointed
Pros:

Location was good breakfast was fine

Cons:

I would have liked to been told ahead of time that I couldn’t check in until 4 pm and not been charged a 25 check in fee and then also not known a 100 hold was going to be put on my card the check in desk was not very helpful in helping me understand why and when I tried to explain that booking online said check in could be anytime they didn’t seem to care or help at all

2026-08-03 • via Nuitee
4
488carsons • Friends getaway
2
This place sucks
Pros:

There ain’t nothing quality about this place. Front desk lady was very rude

2026-06-25 • via Tripadvisor
D
Debra • couple • us
7
2026-06-16 • via Nuitee
H
Hailey • extended_group • us
1
2026-06-10 • via Nuitee
D
Deborah • solo_traveller • us
3
Disappointed Customer
Pros:

Location

Cons:

1. When entering the room it had a strong smell. Not sure from what. Cleaning products possibly but not nice smelling.
2. The pool looked nice and my grandchildren were excited at first. It was too cold and seemed 'thick' from below the knees. Once they through toys in to retrieve, they couldn't see where they were.
3. I could have used another blanket. Tried to call desk around 10. When I picked up phone receiver, it wasn't even connected to phone. Once plugged in, there was no dial tone.
4. The bathroom had some dark mold looking places on the ceiling by bath. Looked patched.

2026-06-06 • via Nuitee
L
L8916YTthomasw • Family • Lee's Summit, Missouri
10
For the price cannot beat it!
Pros:

Nice place and good price. Great inside pool. Room was clean and ready for me. Breakfast was just ok, nothing great. Coffee free all the time! Room was quiet which i liked.

2026-05-25 • via Tripadvisor
J
Julia • family_with_children • us
5
Pros:

Location was good.

Cons:

No hot water in the shower. Remote did not work. Key cards did not work multiple times.

2026-05-25 • via Nuitee
P
Patience • family_with_children • us
4
Decent and affordable
Pros:

The pool area was great.. the pool hours were very accommodating. The staff was extremely nice and very helpful with solving all the issues. The hotel is recently under new management so they are trying really hard to make improvements.

Cons:

Breakfast was cleaned up before 9am, so we didn't experience breakfast. The hotel room was extremely dirty. The bathtub wasn't cleaned! We had to ask for toilet paper, towels and clean sheets. The walls were dirty, stained and had hair stuck on them. We didn't have a remote to the TV. The air/fan never shut off. The in room microwave didn't work. We had to plug in the refrigerator.

2026-03-29 • via Nuitee
B
Bill • solo_traveller • us
6
2026-03-22 • via Nuitee
P
pavan kumar • couple • us
7
Pros:

Kind of away from all dining and stores just macDee and gas station near the free way exit plenty of parking

Cons:

Nothing special but just away from the main block of the town

2026-03-07 • via Nuitee
S
Shawna • extended_group • us
5
Not a place I will stay again.
Pros:

Breakfast was powdered eggs and occasionally pancakes and juice. The facility itself is an older building and has potential to be an exquisite place if some care and attention is given to it. The entry way is beautiful with a winding staircase leading to the second level.

Cons:

The facility is in need of renovations, the toilet wouldn't stop running unless you jiggled the handle just right. They charges a $40 pet fee per night and had a weight limit of 40lbs. I don't think you should advertise as being a pet friendly hotel if you put a 40lb weight limit on allowed pets. The staff wasn't very friendly.

2026-01-27 • via Nuitee
S
Stephen • family_with_children • us
2
2026-01-19 • via Nuitee
A
Anali • couple • us
7
2026-01-19 • via Nuitee
J
James • couple • us
7
The hotel had been thru a recent storm that damaged the building.but I feel like the GM is working his ass off to get th
Pros:

The location was perfect. Just 5 minutes from our destination

Cons:

Keys would randomly not work, bathrooms need a great professional cleaning, cracked sink, dirty floor boards, cracked toilet seat, fresh linens would be a plus.

2026-01-11 • via Nuitee
D
dennisngailh • Couples • Omaha, Arkansas
2
Happy once, not this time.
Pros:

It was a bad trip. We had stayed at this beautiful hotel several years ago. It was magnificent. We had booked a 2 night stay Jan 2&3rd. We left at 7 am after the first nearly sleepless night. When we woke up and went out in the hall for breakfast there was a space heater in the hallway. No juice, no milk, limited cereal and the rest was horrible. We won't go back until a complete rehab is done. Choice did give us a refund. That is why we are Choice privilege members.

2026-01-08 • via Tripadvisor