Quality Inn & Suites Carthage near Precious Moments Chapel

Hotels
•
Choice Hotels International
6.6 (138 reviews)
2701 Hazel, Carthage, Missouri, 64836 , Carthage , US
1-417-359-5900

listing image 1
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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Continental breakfast
Wheelchair accessible
Picnic area
See all facilities

Review Highlights

Pros:
Comfortable beds
Nice front desk staff
Cons:
Dirty conditions
Poor maintenance
Inadequate amenities
Unsatisfactory breakfast

Categories

Cleanliness
5.35
Guests reported overall dirty conditions and lack of proper cleaning.
Service
8.85
Some front desk staff were highlighted as nice, but overall service issues noted.
Location
7.85
No specific sentiment expressed, but concerns about safety were noted.
Room Quality
6.35
Multiple reviews indicated issues with room assignments and maintenance.
Amenities
5.35
Limited and insufficient amenities reported, including missing items.
Value for Money
7.35
Guests felt the price did not match the quality provided.
Food and Beverage
4.85
Breakfast options were inadequate and unappealing.
Overall Experience
6.85
Overall dissatisfaction voiced by guests, with several negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:46

Property Description

Welcome to Quality Inn and Suites, where comfort meets convenience in the heart of Carthage!

Recreational Amenities: Dive into our indoor pool or break a sweat in our fully equipped fitness center. Whether you’re relaxing or looking to stay active, we have the perfect space for you.

Complimentary Breakfast & Connectivity: Start each day right with our delicious continental breakfast served daily from 6 AM to 9 AM. Stay connected with complimentary wireless internet throughout the hotel.

Convenient Location & Amenities: Enjoy easy access to nearby hospitals and local attractions, all while benefiting from our 24-hour business center, free self-parking, and well-appointed guestrooms complete with refrigerators and cable programming.

Don’t miss out on the ultimate stay—book your room at Quality Inn and Suites today!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JLN

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 40

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 138 reviews
Cleanliness: 5.35
Service: 8.85
Location: 7.85
Room Quality: 6.35
Amenities: 5.35
Value for Money: 7.35
Food and Beverage: 4.85
Overall Experience: 6.85
4
488carsons • Friends getaway
2
This place sucks
Pros:

There ain’t nothing quality about this place. Front desk lady was very rude

2026-06-25 • via Tripadvisor
D
Debra • couple • us
7
2026-06-16 • via Nuitee
H
Hailey • extended_group • us
1
2026-06-10 • via Nuitee
D
Deborah • solo_traveller • us
3
Disappointed Customer
Pros:

Location

Cons:

1. When entering the room it had a strong smell. Not sure from what. Cleaning products possibly but not nice smelling.
2. The pool looked nice and my grandchildren were excited at first. It was too cold and seemed 'thick' from below the knees. Once they through toys in to retrieve, they couldn't see where they were.
3. I could have used another blanket. Tried to call desk around 10. When I picked up phone receiver, it wasn't even connected to phone. Once plugged in, there was no dial tone.
4. The bathroom had some dark mold looking places on the ceiling by bath. Looked patched.

2026-06-06 • via Nuitee
L
L8916YTthomasw • Family • Lee's Summit, Missouri
10
For the price cannot beat it!
Pros:

Nice place and good price. Great inside pool. Room was clean and ready for me. Breakfast was just ok, nothing great. Coffee free all the time! Room was quiet which i liked.

2026-05-25 • via Tripadvisor
J
Julia • family_with_children • us
5
Pros:

Location was good.

Cons:

No hot water in the shower. Remote did not work. Key cards did not work multiple times.

2026-05-25 • via Nuitee
P
Patience • family_with_children • us
4
Decent and affordable
Pros:

The pool area was great.. the pool hours were very accommodating. The staff was extremely nice and very helpful with solving all the issues. The hotel is recently under new management so they are trying really hard to make improvements.

Cons:

Breakfast was cleaned up before 9am, so we didn't experience breakfast. The hotel room was extremely dirty. The bathtub wasn't cleaned! We had to ask for toilet paper, towels and clean sheets. The walls were dirty, stained and had hair stuck on them. We didn't have a remote to the TV. The air/fan never shut off. The in room microwave didn't work. We had to plug in the refrigerator.

2026-03-29 • via Nuitee
B
Bill • solo_traveller • us
6
2026-03-22 • via Nuitee
P
pavan kumar • couple • us
7
Pros:

Kind of away from all dining and stores just macDee and gas station near the free way exit plenty of parking

Cons:

Nothing special but just away from the main block of the town

2026-03-07 • via Nuitee
S
Shawna • extended_group • us
5
Not a place I will stay again.
Pros:

Breakfast was powdered eggs and occasionally pancakes and juice. The facility itself is an older building and has potential to be an exquisite place if some care and attention is given to it. The entry way is beautiful with a winding staircase leading to the second level.

Cons:

The facility is in need of renovations, the toilet wouldn't stop running unless you jiggled the handle just right. They charges a $40 pet fee per night and had a weight limit of 40lbs. I don't think you should advertise as being a pet friendly hotel if you put a 40lb weight limit on allowed pets. The staff wasn't very friendly.

2026-01-27 • via Nuitee
A
Anali • couple • us
7
2026-01-19 • via Nuitee
S
Stephen • family_with_children • us
2
2026-01-19 • via Nuitee
J
James • couple • us
7
The hotel had been thru a recent storm that damaged the building.but I feel like the GM is working his ass off to get th
Pros:

The location was perfect. Just 5 minutes from our destination

Cons:

Keys would randomly not work, bathrooms need a great professional cleaning, cracked sink, dirty floor boards, cracked toilet seat, fresh linens would be a plus.

2026-01-11 • via Nuitee
D
dennisngailh • Couples • Omaha, Arkansas
2
Happy once, not this time.
Pros:

It was a bad trip. We had stayed at this beautiful hotel several years ago. It was magnificent. We had booked a 2 night stay Jan 2&3rd. We left at 7 am after the first nearly sleepless night. When we woke up and went out in the hall for breakfast there was a space heater in the hallway. No juice, no milk, limited cereal and the rest was horrible. We won't go back until a complete rehab is done. Choice did give us a refund. That is why we are Choice privilege members.

2026-01-08 • via Tripadvisor
L
Lorraine • couple • us
5
Terrible stay
Pros:

Location

Cons:

The room floor was sticky, the ice machine on the 3rd floor was broken. Had to go to the 1st or 4th floor to get ice. The water faucet in the bathtub was extremely loose. The breakfast was not good at all. Sausages were dry, pancake maker and a coffee machine were broken.

2025-12-28 • via Nuitee
N
Nestor • family_with_children • us
10
Pros:

Great customer service amazing people at the front desk

Cons:

I don't have nothing to say

2025-12-09 • via Nuitee
T
TimWyg • Family • Cleburne, Texas
6
Hotel is tired and in much need of a freshening up
Pros:

We've been staying at this specific hotel on trips for more than 10 years now. On this trip, we stayed twice - going north then returning south. Unfortunately, it's apparent from the moment you drive up that time has caught up with it, and that general maintenance and freshening are long overdue. There's visible roof damage on the street side of the hotel that's covered with a tarp. While the staff is always pleasant here, it seems they're understaffed for the workload.

The rooms are very tired and outdated. On our second stay during this trip, the room A/C unit did not work to warm the room. We actually turned it off because besides the typical noise of a hotel system, it was cooling the room, though it was set to heat. The hallway and room carpets are stained, as well as the bathroom tile. While the rooms are clean, it doesn't necessarily feel that way. Wall paint is obviously touched up and not even. Towels and linens seem to be nearly "used up".

This is a great location, and we've been loyal to the hotel. I hope the owners and Quality Inn take action to catch up on repairs and appearances. This is definitely not the jewel it once was, and we will be watching future reviews to determine if we're going to stay here ever again.

2025-12-07 • via Tripadvisor
A
Amanda • couple • us
8
2025-10-20 • via Nuitee
N
Natalie • couple • us
1
Cons:

I heard you booked a hotel for the weekend and I had booked it weeks ago. Well, it came down to that weekend. I had called that day to see if it was still reserved my room and the girl at the front desk said that I didn’t do anything that wasn’t no room reserved for me or anything like that. I had gave her my name and multiple times. She couldn’t find immune system nothing And she told me that she didn’t know what was going on that she had to let her boss now and then her boss would call me back. I waited and waited waited nothing so I canceled it on booking which I had told my confirmation number also and she still said that was in a room reserved for me After I canceled it and everything and went to a different hotel while Sunday they tried to take out my bank three times, so obviously I was booked, but they couldn’t find me and they were no help at all. They act like they didn’t care. And they are still yet try and take money out of my bank. I had it blocked though.

2025-10-15 • via Nuitee
M
Mark • family
2
Pros:

Noticed there were several charges to my credit card ,tried resolving this issue during my stay but staff said the Manager would have to look into it. They took my information and i was told manager would contact me but this never happened. I was charged twice for my stay and hsd to gile a Dispute with credit card provider to try and get refund. Still unsure why there were 6 different transactions on my card from the motel.

2025-10-05 • via Nuitee