Best Western PLUS Caldwell Inn

I was mistakenly booked for a smoking room. I didn't know that smoking rooms were still a thing in 2024 so if you're a smoker, great news for you! I am not a smoker and hoped that it wouldn't be a big issue when the receptionist advised me that I was booked for a smoking room. However once I entered the room, I was smacked in the face with the strong smell of years and years of cigarettes. I quickly turned around went back to the front desk and asked if I could be switched to a non-smoking room. The receptionist let me know that they had non-smoking rooms available and there wouldn't be any difference in price (though I would have gladly paid it), but refused to change my reservation due to booking through a third party. I had to contact Expedia who then had to contact the hotel and request that my reservation be changed. Sitting in the lobby listening to the Expedia representative speak to the receptionist at the hotel, I could hear the receptionist being rude for no reason. Finally got switched to a room that did not smell and got settled in. One king bed with two of the smallest flattest pillows. After dinner, I stopped at the front desk to ask if we could get more pillows and they refused. She asked if there were two on the bed and said that that is all you can have, they don't give out extra pillows! Horrible experience. Will not go back.

We were given a smoking room; we are not smokers. Despite the awesome front desk attendant providing an air purifier, the room stunk. We woke up early coughing. We left as soon as possible.

It was very clean and most of the staff was very nice .

This hotel was fabulous. Couldnt ask for better staff. Breakfast was typical breakfast at a hotel,my husband li ed the hot food. Bed was super comfy. I would stay again. It was close to where we were going.

The only problem was and it was not the hotel was Expedia changed my room preference feom non smoking to smoking. I am highly allergic to cigarette smoke, would have been in ER, so dont do that ever to anyone. Thank God hotel gave us a different room.

Older hotel but clean. Only thing that would make it better would b for smokers not to sit & smoke right at front door - if one has.breathing issues, makes it difficult to enter when walking thru smoke. Buffet style bkf on wkends, otherwise you receive coupon to Lori's close by

This was a perfect hotel. Clean, comfortable and nice. Great hot breakfast with eggs, sausage, biscuits and gravy, waffles, fruit, yogurt, juices and coffee. This is the best deal out there.

Super friendly staff! Everything is great! Only thing is a little bit too much chlorine smell on sheets.

Waste of money should have never went no pool no room service was yelled at on 3rd night cause she didn’t think I was staying at the hotel

This place is disgusting! First room had bed bugs, and the only thing they do to accommodate this is a room swap! The pool was closed, too, and it was overall a terrible experience. We decided to book it and continue our drive while given zero refunds for a disgusting stay

Old ladies at the desk were rude

Pool was great. Breakfast was fabulous

Pool was wonderful. Bed was great

It was OK

Staff was friendly and rooms were clean and nice. Breakfast was well done, hot, and good.

The staff was great checking me in but I lost my card I charged this stay on the new card and I explained I was already paid.

Very friendly staff. Clean and comfortable room. Good breakfast.

Arriving on a whim around 9:30 p.m., the check-in was easy and quick. Lovely (indoor) pool, comfortable bed, good shower pressure, friendly staff. Breakfast was one of the best spreads I have ever seen. I don't normally write reviews, especially not for hotels, but this place was top notch.

Granddaughter and I, this is our favorite hotel in this area. Great heated swimming pool. Clean, smell fresh, friendly clerks waiting for your arrival. Great breakfast, coffee all day and night. Tables and cooking grill out back view. See you in August again!

Na

Complete bad experience motel was good the staff was horrible i hope to speak to the corporate i feel like i was discriminated against Definitely was treated horrible i will not be happy until this problem is resolved