Best Western West Hills Inn

Hotels
Best Western
8 (408 reviews)
1100 West 10th Street , Chadron , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Pool amenities
Cons:
Dirty rooms
Maintenance issues
No elevator
Uncomfortable beds

Categories

Cleanliness
5.64
Multiple reviews indicated issues with cleanliness, including dirty floors and unacceptable conditions in rooms.
Service
9.11
Service was generally praised, particularly the friendly staff, although there were issues with room readiness.
Location
9.15
The location was positively noted, with convenient access to local attractions.
Room Quality
7.6
Room quality varied; while some rooms were nice, others had severe cleanliness and maintenance issues.
Amenities
8.63
Amenities like the pool and breakfast received positive mentions, although there were complaints about noise.
Value for Money
7.59
Considering the poor cleanliness and maintenance, the value for money may not meet expectations.
Food and Beverage
8.64
The breakfast was generally well-received.
Overall Experience
7.61
Overall stay had positive and negative experiences; cleanliness issues burdened the enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:40

Property Description

Luxurious 4-Star Accommodation
Indulge in the lavish amenities at Best Western West Hills Inn, featuring an indoor pool, fitness centre, and hot tub for the ultimate relaxation experience.

Convenient Facilities and Services
Enjoy the convenience of free WiFi, private parking, and a business centre during your stay. The 24-hour front desk ensures all your needs are met promptly.

Explore Chadron's Charm
Located in Chadron, guests can immerse themselves in the local culture and activities, such as cycling, ensuring a memorable and exciting experience.

Book your stay at Best Western West Hills Inn now to experience luxury and convenience at its finest.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 408 reviews
Cleanliness: 5.64
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.63
Value for Money: 7.59
Food and Beverage: 8.64
Overall Experience: 7.61
J
Jenna solo_traveller us
6
2026-05-09 via Nuitee
S
Sara solo_traveller us
7
2026-05-02 via Nuitee
K
Kevin couple us
10
2026-05-01 via Nuitee
N
NOEL solo_traveller us
8
2026-04-23 via Nuitee
T
Taragon97 Family Park City, Utah
6
Clean but needs an update!
Pros:

We stayed here for one night and it was fine. It was clean which was the most important thing to me - however, the mattresses are in desperate need of replacement and I had a brand new (like straight out of the package complete with fold marks) sheet on my bed - so while it was "clean" it was incredibly stiff and scratchy. The rooms are dark, the TV was tiny and I didn't love that if my curtains were open people would be walking by and could see straight into my room (we were on a ground floor). But we needed the curtains open so the room wasn't a cave! We chose to do breakfast elsewhere so I can't comment on that. The staff was friendly and even checked us in several hours prior to check-in time because they had a room available.

2026-04-13 via Tripadvisor
B
Billi family_with_children us
1
2026-04-11 via Nuitee
N
Nina solo_traveller us
10
Everyone was friendly helpful the place was clean quite
Pros:

I was pleased that it was the first hotel right when we came into town

Cons:

Small but that was just fine with us

2026-04-11 via Nuitee
H
Hernandez family_with_children us
10
The staff was great. They also supplied all toiletries. The maintenance man was extra nice.
Pros:

Breakfast was great. A lot of options. Good hours.

Cons:

N/A

2026-03-24 via Nuitee
M
Melissa couple us
6
Okay
Pros:

It’s okay

Cons:

Needs some work..

2026-03-02 via Nuitee
T
Terry family_with_children us
10
Pros:

location and parking were great. Friendly staff very clean

2026-02-27 via Nuitee
H
Hunter couple us
5
N/A
Pros:

N/A

Cons:

Dirty room, shower was nasty, sheet had stain. food from previous guests.

2026-01-20 via Nuitee
K
Karen couple us
6
We gave stayed here many times as it is convenient for an event we attend. Probably will re think it
Pros:

Breakfast was good. Location was good. Security doors from parking lot were broken
First room bathroom not clean
Second room had no coffee and no body wash. Water all over bathroom floor. Hot tub had a foot of foam on it.

Cons:

Maintenance and housekeeping staff that cares

2026-01-19 via Nuitee
D
Doug solo_traveller us
8
It was great!
Pros:

good and friendly

Cons:

nothing..good and frienfly

2026-01-19 via Nuitee
M
Michael couple us
9
Pros:

Didn't have much a selection, staff was very friendly

2026-01-19 via Nuitee
T
Tim couple us
7
Cons:

Facility floors dirty

2026-01-19 via Nuitee
E
Elaine couple us
9
Very nice, clean, comfortable place to stay. We will be back!
Pros:

The room was very clean, especially the bathroom. The bed was comfortable and the coffee maker worked!

Cons:

I had to wait at the desk about 10 minutes before anyone acknowledged that I was there. There was a sign that said attendant was gone and to push the button and someone would come. When the young man did come, he was very nice and I was checked in quickly.

2026-01-19 via Nuitee
N
nick couple us
4
2026-01-19 via Nuitee
L
Laurel couple us
7
Overall it was an ok place to stay especially if other places were worse.
Pros:

The place was clean and bed was very comfortable. The staff were very nice and responded immediately.

Cons:

Had to wait until next day for a refrigerator. Bathroom was very small. A bit expensive for the age of the hotel.

2026-01-19 via Nuitee
B
beckycR9780NN Family
4
Don’t bother staying here if you want any service or comfortable bed.
Pros:

I stayed in this hotel for 5 days. No one ever came to change out the towels or empty the trash. Instead I received a note under my door to bring towels and trash to the front desk and it would be exchanged for clean ones. The mattress also was horrible and needs replaced as you roll to the middle of the bed. Also when I used the restroom I had to physically reach inside the tank and pull up the plunger to flush ever time I used it. Upon checking out and paying $450 for my stay, I inquired about a discount for having to do my own stuff and was told by a young lady sitting on the floor on her phone that they only clean rooms upon a 2week stay and that they did change out towel in my room. Which I said was a lie and that I had been there for 5 days with no service. I will not be staying here ever again…

2026-01-15 via Tripadvisor
B
Bethany family_with_children us
7
2026-01-15 via Nuitee