Best Western Plus Altoona Inn

Hotels
•
Best Western Plus
7.5 (274 reviews)
300 34th Avenue Northwest , Altoona , US
+1 515-967-2400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Convenient location (near Adventureland)
Generally clean rooms reported by many
Breakfast often described as good/adequate
Espresso/coffee machine appreciated
Rooms with good AC and ample outlets
Comfortable beds reported in some rooms
Jacuzzi suite available
Cons:
Room key system failures (keys needed resetting/replacing)
Inconsistent cleanliness (dirty rooms, sticky carpet, stained bedding, food left in fridge)
Room quality issues (cracked tiles, unpleasant smells, dampness, worn carpeting, tiny showers)
Uncomfortable beds reported by some
Coffee machines sometimes empty or broken; toaster confusing
Breakfast timing and some cold items on weekend mornings
Elevator and hallway maintenance concerns
Unexpected $200 room fee not yet refunded (billing issues)

Categories

Cleanliness
7
Mixed: many guests praised clean rooms, but several reports of dirty rooms, sticky carpet, stained bedding and food left in fridge.
Service
8.5
Generally positive: staff repeatedly described as friendly and accommodating; front desk helpful replacing keys though occasionally busy.
Location
9
Very positive: convenient location next to Adventureland and near restaurants, easy walking access and parking close to the park entrance.
Room Quality
6
Mixed-to-negative: complaints about uncomfortable beds, cracked tiles, unpleasant smells, damp/worn carpeting, tiny showers, noisy thin walls and elevator issues.
Amenities
7.5
Mixed: breakfast and espresso/coffee machines are highlights, but machines were sometimes empty or broken; elevator and some in-room fixtures showed maintenance issues.
Value for Money
7
Mixed: several guests noted good value, but issues like an unreturned $200 room fee and inconsistent room quality reduce perceived value.
Food and Beverage
6.5
Generally adequate: breakfast often described as good/adequate, but cold items, early weekend end time and intermittent coffee machine problems were reported.
Overall Experience
8.5
Overall mixed-positive: friendly staff, good location and decent breakfast, tempered by cleanliness inconsistencies, room quality problems and recurring key/access issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location and Amenities
Located just minutes from Prairie Meadows Racetrack and Casino, Best Western PLUS Altoona Inn offers a free transfer service for guests. The hotel boasts free Wi-Fi, cable TVs, and in-room coffee-making facilities, making it a perfect choice for leisure and business travelers alike.

Relaxing Indoor Pool and Fitness Center
Guests can unwind at the indoor pool and stay active at the fitness center during their stay. Whether you prefer a refreshing swim or a workout session, the hotel provides excellent facilities for your relaxation and well-being.

Complimentary Breakfast and Business Facilities
Start your day right with a complimentary continental breakfast featuring hot eggs and breakfast meats. Additionally, take advantage of the business center and on-site launderette for your convenience. Don't miss the chance to experience comfort and quality service at Best Western PLUS Altoona Inn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

7.5
Based on 274 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.5
R
Richard • couple • us
8
2026-11-01 • via Nuitee
B
Bailey • family_with_children • us
9
Great place to stay
Pros:

Rooms were clean, breakfast was good, location was great, staff was friendly.

Cons:

Our keys stopped working a few times but staff was helpful and got us new ones

2026-10-27 • via Nuitee
R
Randy • family_with_children • us
8
Cons:

breakfast needs to be later on weekend s

2026-10-26 • via Nuitee
M
Madison • family_with_children • us
8
2026-10-19 • via Nuitee
J
Jacki • solo_traveller • us
8
I’ve stayed here before and it’s a good value for money.
Pros:

Breakfast was adequate, could not figure out how to operate the assembly line toaster and there was no one to ask. Front desk staff were likely helping someone else, so I just brought the bagel I’d already opened along on my trip. The coffee machine that makes lattes and other drinks is a plus.

2026-09-18 • via Nuitee
Z
Zackary • solo_traveller • us
7
Pros:

Very clean decent breakfast

Cons:

Had to get my room key reset quite a few times. Can’t have the keys in or near anything

2026-09-16 • via Nuitee
A
Angela • extended_group • us
10
2026-09-07 • via Nuitee
D
Donna • couple • us
4
Front desk person very good and accommodating. Bedding was clean and comfortable.
Pros:

Did not use it. End time of 9:00 on a weekend is too early. We see other hotels delaying their end time to 10:00 on weekends.

Cons:

Phone in room did not work. Bug crawling in tub. Floor tile was cracked in bathroom. Grouting needed done in tub/shower. Room had a VERY unpleasant smell. Floor tile in elevator needs fixed. It is just laying there in place, not glued down or grouted. Mocha in coffee machine was not working.

2026-09-07 • via Nuitee
S
Shelby • solo_traveller • us
2
Pros:

Location

Cons:

Elevator was sketchy, hallways very small, bed very un comfortable, coffee machines weren't filled up with producte half the time.had to pay a $200 room fee which I still haven't got back into my account.

2026-09-07 • via Nuitee
V
verlyn • couple • us
9
Great
Pros:

Breakfast was good

2026-09-03 • via Nuitee
K
Katherine • solo_traveller • us
10
2026-08-23 • via Nuitee
K
Kathy • couple • us
4
We were dissapointed with house keeping. Were told that since we had an extend stay we would have a
Pros:

It was ok. Eggs and sausage patties were cold on Sunday morning.

Cons:

Was hoping to have a hot breakfast and we were unable to get that with the eggs and sausage.

2026-08-21 • via Nuitee
C
Catfishsam8 • solo_traveller • us
7
Pros:

Staff was warn and welcoming upon arriving. Was very keen to instruct me about the parking policy and smoking policy.
Gave me the wifi code, and directed me to my room.
Im glad my ac worked well cause it was extremely hot and humid during our trip.
The room also had plenty of outlwts for a tech person like me.
Breakfast was served every morning with the usual fare but theres plenty of options if you wanna go out and get something close by.

Cons:

I had to have my keys remade several times, it was quite annoying.
I had a jacuzzi suite which was nice but the shower was very tiny, almost unusable. And the tub was hard to get in and out of.
Being on 5h3 third floor was so hot, I know heat rises but it was unbearable at times.

2026-08-20 • via Nuitee
K
Kassandra • family_with_children • us
2
2026-08-20 • via Nuitee
B
Bailey • family_with_children • us
1
Convenient but don’t recommend this place
Pros:

The location

Cons:

Our room was dirty, feet stuck to carpet, food left in fridge from whoever stayed before us. Something dumped all over in fridge, bedding was all stained

2026-08-19 • via Nuitee
Q
Quinetta • solo_traveller • us
5
2026-08-14 • via Nuitee
P
Portia • family_with_children • us
9
Pros:

Convently located next to Adventureland Park and Places to places to eat. The view of Adventureland day or night from room window was great. Guests could walk across street or get a parking spot close to main entrance of park. The staff was very friendly and accommodating to whatever we might need. Room was clean. Perfect size for family of five, Beds were comfortable. And plenty of hot water for showers. Would stay again if going to Adventureland.

Cons:

guest allowing children to stomp and run through halls during night Walls are thin could hear people in next room talking.

2026-08-10 • via Nuitee
M
Mark • couple • us
9
Service was great, the rooms could have been better.
Pros:

The staff was friendly and the facility was clean. The espresso machine was a nice surprise.

Cons:

The pillows and bed could have been more comfortable. The room felt damp and the carpeting was very worn.

2026-08-09 • via Nuitee
K
Kim • family_with_children • us
9
It’s average and cheap. Could use a GOOD clean.
Pros:

It was a good location. Nice staff and comfy king bed.

Cons:

The hallways and stairs were dirty. Same food (fruit loops and Cheeto) was on the stairs all 3 days we were there. Pull out twin bed was so uncomfortable could feel every spring. Breakfast the eggs were still frozen and sausage tasted old and gross. Yogurt not working coffee was gross and cold. Not a big breakfast area with how many people are staying there not much of a selection. They only allow 2 towels then you have to come exchange them to get me new ones no matter how many are in your room.

2026-08-06 • via Nuitee
H
Holly • family_with_children • us
4
I don’t recommend.
Pros:

It was close to the venue we came to visit.

Cons:

The hideaway bed had French fries paper wrappers and dirty napkins in it. I had to ask several times before it was cleaned up. It wasn’t until I responded to the text with the complaint and a picture was it taken care of. The hall ways were not kept clean. It was very noisy with people running up and down the halls with loud yelling every night. One night the police were called. I called with a question about my bill and the man I was talking to hung up before all my questions were answered.

2026-08-06 • via Nuitee