Best Western Inn & Suites - Monroe

Hotels
•
Best Western
8.3 (132 reviews)
2316 Hanover Drive, Monroe, North Carolina, 28110 , Monroe , US
+1 704-283-4746

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Facilities

Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
Computer station
See all facilities

Review Highlights

Pros:
Consistently clean rooms and public areas (many mentions)
Friendly and helpful staff / strong front desk service
Very good hot breakfast
Nice pool (salt-water pool mentioned) and pleasant landscaping
Convenient parking and many nearby dining options
Updated, comfortable beds in many rooms
Cons:
Occasional nicotine smell in rooms/hallways despite non-smoking designation
Some rooms have carpet issues or dingy carpeting
AC/ humidity problems reported by several guests
No elevator to second floor (accessibility/ luggage concern)
At least one report of flies/gnats in room

Categories

Cleanliness
8.5
Generally praised—many guests reported very clean rooms, lobby and pool area; a few noted issues (nicotine smell in some rooms, dingy carpet or occasional bugs).
Service
8.5
Staff frequently described as friendly and helpful with pleasant check-ins and strong front-desk service; occasional service hiccups (e.g., guests retrieving bedding themselves, neutral check-in experiences).
Location
8
Location described as OK with many nearby restaurants and conveniences; some guests noted motel-style exterior/advertising differences that affected expectations.
Room Quality
8
Rooms often called updated, roomy and comfortable with good beds, but there are recurring negatives (AC/heating issues, narrow showers for tall guests, carpeting concerns, occasional nicotine odor).
Amenities
8.6
Pool and hot breakfast repeatedly praised (including salt-water pool); parking and common spaces noted as efficient and pleasant. Minor drawbacks mentioned (no elevator to second floor).
Value for Money
8.1
Many guests described the hotel as good value for work or leisure stays and appreciated included breakfast; a few felt the rate was high for what was offered.
Food and Beverage
8.3
Breakfast consistently received strong positive remarks ('amazing', 'fantastic') and is a notable strength for guests.
Overall Experience
8.4
Majority of stays exceeded expectations with clean rooms, friendly staff, great breakfast and pool; isolated negative incidents lowered a few experiences but overall sentiment is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Outdoor Pool and Complimentary Breakfast
Enjoy the outdoor pool and start your day with a complimentary full breakfast served daily.

Business Center and Event Facilities
Featured amenities include a business center, conference space, and a meeting room for your convenience.

Convenient Location
Located near popular attractions such as Dowd Center Theatre and Treehouse Vineyards, our hotel is the perfect choice for your stay.

Book your stay at Best Western Inn & Suites - Monroe now for a relaxing and convenient experience!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 132 reviews
Cleanliness: 8.5
Service: 8.5
Location: 8
Room Quality: 8
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.3
Overall Experience: 8.4
M
Martin • partner
10
Pros:

Hotel was clean and the food was actually not too bad.

2025-10-12 • via Nuitee
B
Berta
4
There are better hotel rooms out there
Pros:

Strong nicotine smell in room and hall even though it was suppose to be non smoking room. Hotel run down ,needs updating. Carpet dingy. Just not great. Have been to much better hotels for the price.

2025-10-08 • via Nuitee
G
George • family_with_children
10
Pros:

Very clean room and lobby area. Pool area was nice. Parking was efficient

2025-10-07 • via Nuitee
A
Angela
6
Pros:

Staff was friendly and helpful. Room was quite and clean. Be prepared to dump the dehumidifier in your room every 6-8 hours or the lights will wake you up.

2025-10-06 • via Nuitee
K
Karen
10
Pros:

Very nice facility
Clean room and spaces
Beautiful flowers and landscaping
Very pleasant check-in with Angelica
Very pleased

2025-10-02 • via Nuitee
R
Rolando
6
Pros:

Location ok

2025-09-30 • via Nuitee
D
Douglas • partner
10
Pros:

I was so pleased with the cleanliness of this hotel. The room was perfect and the breakfast was great too! Every staff member I came across was so helpful and friendly. I highly recommend this hotel!

2025-09-22 • via Nuitee
D
Donna
10
Pros:

Comfort and cleanliness excellent. And front desk personnel wonderful. We will stay here again.

2025-09-22 • via Nuitee
J
Joseph
10
Pros:

Very clean and to comfortable.

2025-09-15 • via Nuitee
A
Ashley • partner
10
Pros:

Clean, big room. Would stay here again

2025-09-07 • via Nuitee
L
Luz
10
Pros:

We had a wonderful experience at the hotel. The rooms are better than in others hotels we have been. The rooms are updated and very clean the free breakfast is amazing. We are thinking to become members of this brand.

2025-09-01 • via Nuitee
J
Judy
8
Pros:

The only thing I didn’t like was carpet in the room

2025-08-26 • via Nuitee
B
Bruce
10
Pros:

A lot of places nearby to eat and hang out

2025-08-24 • via Nuitee
N
Neil
8
Pros:

Quiet place mostly. Friendly staff and a good breakfast.

2025-08-23 • via Nuitee
I
Ian
10
Good Value
Pros:

Good value. I needed a place to stay for work. Nothing fancy nor a “roach” motel. This price point was perfect for me. Appreciated the cleanliness, front desk, hot breakfast, clean and refreshing pool. If I had to make any complaints, my HVAC unit worked hard to keep room cool. Had it turned all the way down. In their defense, it was hot!!! Secondly, no elevator to second floor. So make sure to note that if you are unable to use stairs or have heavy luggage. Overall, definitely would stay agin.

2025-08-20 • via Nuitee
N
Neil
8
Pros:

The facilities are clean, staff is great. I was there two weeks on a work trip.

2025-08-15 • via Nuitee
D
Dan
10
Pros:

Was clean and comfortable

2025-08-15 • via Nuitee
W
William • family
8
Pros:

Looks okay, needs more work

2025-07-26 • via Nuitee
M
Meghan
6
Pros:

The front desk staff was kind and the room and property were clean. This is a motel and not a hotel which was not properly advertised.

2025-07-07 • via Nuitee
A
Ashley • family
10
Pros:

Excellent stay. Everything from the rooms, to the pool, to the staff, to the breakfast exceeded our expectations. Beyond happy with our stay.

2025-07-06 • via Nuitee