Best Western Muncie

Hotels
•
Best Western
7.4 (130 reviews)
3011 W Bethel Ave, Muncie, Indiana, 47304 , Muncie , US
+1 765-282-0600

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Facilities

Free breakfast
Smoke-free property
Braille or raised signage
Free self parking
Computer station
Free full breakfast
Upper floors accessible by stairs only
Free breakfast
Free WiFi
24-hour front desk

Review Highlights

Pros:
Clean rooms reported by many guests
Helpful, friendly staff
Excellent location near Ball State University and local amenities
In-room basics present: small fridge, microwave, decent TV
Safe and close to shopping
Cons:
Poor and inconsistent breakfast (cold coffee, reheated/burnt items)
Dated rooms and uncomfortable/worn mattresses
Plumbing odors and maintenance issues (leaks, sagging shelves)
Internet/AC problems and no elevator (accessibility issues)
Reports of stains and tiny mites suggest inconsistent housekeeping

Categories

Cleanliness
7.6
Many reviewers noted rooms were clean and refreshed daily, but there are multiple reports of hygiene issues (blood-stained sheets, tiny mites, and strong odors/plumbing smells) so cleanliness is mixed but generally acceptable.
Service
9.4
Staff frequently described as helpful and friendly; however some service lapses (poor breakfast replenishment, inconsistent breakfast service) were reported. Overall staff interactions were a strong positive.
Location
9.6
Consistently praised for proximity to Ball State University and local amenities (Walmart); location is a clear strength for guests.
Room Quality
6
Rooms are clean but often described as dated with small/tight bathrooms, uncomfortable or worn mattresses, and occasional maintenance issues (sagging glass shelf, leaking shower valve).
Amenities
7.6
Basic in-room amenities (small fridge, microwave, decent TV) are present and clean, but property lacks features (no elevator), has unreliable internet, and inconsistent AC performance.
Value for Money
5.5
Multiple guests felt the price was too high for the quality received (dated rooms, limited breakfast, small beds), indicating poor value for the rate paid.
Food and Beverage
4.5
Breakfast received recurring negative feedback: cold/poor quality coffee, burnt or reheated eggs/sausages, not replenished and inconsistent over multi-day stays.
Overall Experience
9
Overall impressions are mixed but often positive due to friendly staff and excellent location; however, maintenance, breakfast, and value issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Indoor Pool and Complimentary Breakfast
Enjoy a refreshing swim in the indoor pool and start your day right with a complimentary full breakfast served daily.

Convenient Amenities
Benefit from amenities such as complimentary wireless internet access, a business center, and free self parking onsite for a stress-free stay.

Nearby Attractions
Explore attractions like Ball State University and Scheumann Stadium, just a short walk away from the hotel.

To book your stay at Best Western Muncie, conveniently located near Scheumann Stadium and Ball State University, click now.

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 130 reviews
Cleanliness: 7.6
Service: 9.4
Location: 9.6
Room Quality: 6
Amenities: 7.6
Value for Money: 5.5
Food and Beverage: 4.5
Overall Experience: 9
E
Elizabeth
8
Pros:

The room was clean and everything I needed it to be for the few days I stayed there.

2025-09-27 • via Nuitee
P
Patricia • family
8
Pros:

Perfect location for Ball state activities

2025-09-19 • via Nuitee
J
Jeannette • family
10
Pros:

Very nice clean room with comfortable beds

2025-09-14 • via Nuitee
B
Brenda • family
10
Pros:

Everyone was very helpful and friendly. Thank you all.

2025-09-09 • via Nuitee
B
Brenda • family
8
Pros:

It was ok certainly quiet. The only downfall was breakfast the coffee. It was cold and cold.

2025-09-05 • via Nuitee
R
Ryan
10
Pros:

Everything was exactly as I expected

2025-08-19 • via Nuitee
S
Sharene
2
Pros:

The hotel was groce the worker showed

2025-08-02 • via Nuitee
L
Lori
4
Pros:

Needs updating

2025-07-22 • via Nuitee
J
Jarvis
2
Pros:

The whole property smells I think it’s best not to cook slop in the hotel the whole property smell like India and the plumbing is horrible the water from the toilet shouldn’t have a smell like that something is seriously wrong with the plumbing and price management cause this hotel should be a motel with a 50 dollar room fee place was tragic

2025-07-18 • via Nuitee
F
FRANCO • family
4
Pros:

The hotel's service was very poor. Breakfast was not replenished. The room was clean, but everything was very simple, the bare minimum. The facilities worked.

2025-07-14 • via Nuitee
J
Jeffrey
8
Okay Place
Pros:

Property was good, but breakfast was inconsistent. During 8 day stay, eggs and sausage were plentiful and fresh each morning at the start of our stay. However, with each passing day, the quantity diminished and it was obvious that what was available was reheated from the previous day. By day 8, the only eggs that were available were the four dried out patties from the day before. Lots of room for improvement there. Room was clean and refreshed each day. Refrigerator wasn’t working upon arrival, but was replaced promptly. Glass shelf in the bathroom (room 114) needs to be tightened. The shelf is sagging to the point where items slide off into the sink. The shower water valve also needs to be resealed. The shower drips constantly.

2025-07-12 • via Nuitee
A
Amy
10
Pros:

Very comfortable beds and very helpful staff

2025-07-01 • via Nuitee
V
victoria • family
6
Pros:

Barely above decent considering the price point. Breakfast is not great, beds were horrible, and bathrooms are very tight. Overall it’s very dated, but extremely close to Ball State University. Plus side it doesn’t have carpet, has small clean fridge, clean microwave, and decent tv channels.

2025-06-30 • via Nuitee
K
Kimberly • family
6
Pros:

Internet access was unusable most of the time. AC was off when we arrived, it was 90+ degrees outside and it took our room over 8 hours to cool.

2025-06-28 • via Nuitee
G
Garry
4
Pros:

We found teeny tiny small black mites in the sink and around the jetted tub. Not sure what they were but I do not think they were bed bugs.

2025-06-28 • via Nuitee
L
Lisa
4
Horrible Price for the Quality
Pros:

I paid 149.00 per night for this on hotels.com. The beds were quite small and the kind that has a metal base with a headboard that is attached to the wall, but not the bed. The room WAS very clean, but it was a cheap room for the price. There was no elevator, and I was traveling with another who can't climb stairs. Breakfast was ridiculous - very tiny and burnt up sausages, gelatinous gravy, obviously fake eggs, and a couple of yogurts in the fridge. I don't expect luxury for a continental breakfast but have attended many hotels with better quality. The staff were friendly, and the hotel was clean, but the quality for the price was ridiculous@

2025-06-27 • via Nuitee
V
Verified traveler
10
Pros:

Our stay was great

2025-06-23 • via Nuitee
S
Scott
6
Pros:

The mattress in Rm 233 needs to be replaced

2025-06-18 • via Nuitee
S
Stefanie
10
Pros:

The place was clean and close to ball state university

2025-06-11 • via Nuitee
M
Myra Shannon • family
10
Pros:

Clean and safe area. Close to Walmart.

2025-06-06 • via Nuitee